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Business Profile

Collections Agencies

ARC Management Group, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an unresolved issue with my account at **********************. I had been on a structured payment plan to pay off a total of approximately $2,801, with monthly payments of $701 scheduled on the 13th of each month over four months. In January, I knew I would not make the amount for the payment scheduled, so I asked if the date could be moved to the 20th of each month. We agreed and the payment was successfully made in the month of February. My payment for March 20th, 2025, did not go through as expected. On March 26th, 2025, I called ARC Management Group and left a voice message in the mailbox, clearly and politely stating my intention to pay the remaining balance and fulfill my commitment to paying off the debt. Since then, I have not received any follow-up from ARC Management Group. I've tried multiple numbers only for the call to be dropped before it rings. Following the unanswered calls, I sent a formal email expressing that I was eager to pay the full amount owed, including any late fees and complete my payment. When I received no response, I also reached out through ******** Messenger. Despite all these efforts, I have still not heard ******* no point has ARC Management Group attempted to contact me regarding the missed payment, which has made it extremely difficult for me to fulfill my obligation. I remain fully committed to completing the payment and settling my account, and I would greatly appreciate assistance in re-establishing communication so this matter can be resolved.

    Business Response

    Date: 05/01/2025

    ARC Management Group was shut down at the end of March due to Chapter 7 Bankruptcy, all open accounts have been returned back to their clients. 

  • Initial Complaint

    Date:02/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *************/******, I do not have a contract with ARC MANAGEMENT Group, they did not provide me with the original contract as i requested

    Business Response

    Date: 02/24/2025

    We do not represent Commenity Bank/Goodys. ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Columbus Emergency Group LLC. We have no record of you contacting us for any information. In reviewing your account, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22747452

    I am rejecting this response because:

    I need this removed from my credit report right away! You have not sent me the validation letters and it has been over 6 months.


    Sincerely,

    ***** *********

    ignature with the provider of service to release my medical information to you. ***** any credit bureau reporting until the debt has been validated by me.Please send this information to my address listed above and accept this letter, sent certified mail, as my formal debt validation request, which I am allowed under the *****. Please note that withholding the information you received from any medical provider in an attempt to be ***** compliant can be a violation of the ***** because you will be deceiving me after my written request. I request full documentation of what you received from the provider of service in connection with this alleged debt.

    Business Response

    Date: 01/06/2025

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor *************************** *********** ***  We received the **** complaint on 11/14/24 and responded on the same date, we show no other correspondence.  In reviewing your account, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

    Business Response

    Date: 01/06/2025

    *** did respond to your CFPB complaint on the same date it was recieved. We have not recieved any other correspondence from you. We are submitting an update to ******* showing that you are disputing these charges and the validation documents that you requested in this complaint are being submitted to your address on file.

    Customer Answer

    Date: 01/06/2025

     
    Complaint: 22747452

    I am rejecting this response because:

    Until you can provide adequate evidence of the debt,  I demand reporting to equifax be stopped. 


    Sincerely,

    ***** *********

  • Initial Complaint

    Date:11/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP LLC, I do not have a contract with ARC MANAGEMENT GROUP LLC, they did not provide me with the original contract as i requested

    Business Response

    Date: 11/14/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Ridgewood Emergency Group, LLC. We have no record of you contacting us for any information.  In reviewing your account, I do see your health insurance processed this claim and left a balance that is patient responsibility. If you had other health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

  • Initial Complaint

    Date:11/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22529359

    I am rejecting this response because:

    I spoke with them couple of times already; asking for a proof of debt and they always said that they gonna send it to me and has been months; I been disputing this with equifax multiple times and they always said that the debt is mine without any proof of debt. They are required by law to send me that proof or erase that from my credit. This is affecting my ability to use my credit in this hardship situation of my mother illness. 

    Sincerely,

    **** Alejandro ************

    Business Response

    Date: 11/18/2024

    We will require additional details from this consumer to locate and investigate the account. Please contact us at ************ or via email at ***********************************. 

    Business Response

    Date: 11/19/2024

    Please provide the ARC file number or the account number from the original creditor so that we may invesitgate. 

    Customer Answer

    Date: 11/19/2024

     
    Complaint: 22529359

    I am rejecting this response because:

    I don't have that information because this debt don't belong to me. Has been reported under my SS *********** in *******. Please erase this account that don't belong to me.


    Sincerely,

    **** Alejandro ************

    Business Response

    Date: 11/19/2024

    Please provide the total amount of the debt being reported to your credit. 

  • Initial Complaint

    Date:11/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP, I do not have a contract with ARC MANAGEMENT GROUP, they did provide me with the original contract as I requested.

    Business Response

    Date: 11/14/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Highland Emergency Group LLC. We have no record of you contacting us for any information.  In reviewing your account, I do not see any health insurance coverage for your services. If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

  • Initial Complaint

    Date:10/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting my primary and secondary insurance information as requested by ***. This is the primary and secondary insurance that I had at the time of service of the claim.  thank you.  ******* ******r name is ********************************************The phone number that ************** gave me for *************************** is *************, I have spoken to them already and they tell me that I don't have any balances with them that instead I actually have a credit. So they don't know why *** Managment collection agency is trying to collect the debt. I need ARC management to give me the phone number of the original creditor so that I can call them to confirm and clarify this debt. ARC management won't give me that phone number. I don't know who else to call to get clarification on this debt since I already called ************** and the ******************************************* and they both said I don't have debt.I need this off my credit report, and I need to clarify who is the original creditor so that I can clarify this debt. That is information that *** will not provide to me. Both TRIOS and WA EM Physicians will be sending me itemized account information

    Business Response

    Date: 11/01/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor ***************************, ****. We do not represent Trios *******************. In reviewing your account, the health insurance provided at the time of service rejected the claims submitted to them for inactive policy. If you had other health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents with the original creditor contact information are being sent to your address on file. 

    Business Response

    Date: 11/05/2024

    Thank you for providing the insurance information. We will submit it to the original creditor for billing.

  • Initial Complaint

    Date:10/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September *****, 2022, my son received care at ***************** following a seizure. My son has state insurance (**************). According to Iowa TotalCare, a claim was never submitted for those dates. *** has sent several text but when I request additional information, I get no response. I have called and received horrible customer service with no ability to provide details of said care. The hospital billing office shows a $0 balance and has no idea where this collection could have come from. *** has reported to ******* as unpaid in the amount of $2,381.00. This bill should have never existed due to my sons state insurance and should not have been reported to *******. If this is not resolved, I have no problems seeking legal assistance in the matter.

    Business Response

    Date: 10/23/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Iowa Emergency Physicians LLP.  We do not represent ********. *** responded to your Equifax dispute on 10/10/24 with validation of debt documents. The insurance information submitted at the time of service was incorrect, the patient name provided at the time of service is not the name listed with the insurance company and the insurance rejected the claim. ***************************** submitted 4 statements to the address provided by the responsible party with no returned mail or contact to correct the insurance information/patient correct name. Debt validation documents will be resent to the address on file.  

  • Initial Complaint

    Date:10/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP. I do not have a contract with ARC MANAGEMENT GROUP, they did not provide me with the original contract I requested.

    Business Response

    Date: 10/29/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Lake ****** ** Group LLC. We have no record of you contacting us for any information.  In reviewing your accounts, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

  • Initial Complaint

    Date:09/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Northern LA Emergency Physician, I do not have a contract with ARC Management Group LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 09/16/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Northern LA Emergency Physicians LLP.  Validation documents were submitted to the address on file per your request on 6/7/2024.  In reviewing your accounts, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being re-sent to your address on file. 

ARC Management Group, LLC is NOT a BBB Accredited Business.

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