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Business Profile

Collections Agencies

ARC Management Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account is not mine. *** reached out several times since it was placed on my credit report in November 2023. *** asked them to remove it but they have not. They will not return my calls. Its ruining my credit report.

    Business Response

    Date: 01/23/2024

    I do not see where you called into ARC Management Group, can you please let us know why this is not your responsibility so we can follow up appropriately?  Thanks!

     

  • Initial Complaint

    Date:01/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked my three credit reports and found an assumed collection account from ******************** with different opening dates, balances, and last date of activities for this same exact account number. I have never had an account with this company nor received any type of first notice of debt including rights to dispute from this company.My credit reports also show that they have provided this alleged account with inaccurate information. The **** requires that all data reported from the credit reporting agencies, creditors, or furnishers on a consumer's report be 100% ACCURATE, 100% VERIFIABLE, and 100% TIMELY. This means no data can be reported that can't be legally PROVEN to be 100% accurate. My Experian, Equifax, and Transunion credit reports all show different open dates, balances, and last date of activities for this same exact account. This is erroneous and flawed reporting listed on my credit reports. Not only did this company not follow lawful FDCPA communications protocol, but it has also broken FDCPA False or Misleading Representations protocol as well. A debt collector, in collecting a debt, may not use any false, deceptive, or misleading representation. Specifically, a debt collector may not falsely represent the character, amount, or legal status of the debt, or of any services rendered, or compensation he or she may receive for collecting the debt. A debt collector may not communicate, or threaten to communicate, false credit information or information that should be known to be false, including not identifying disputed debts as such. Each of my 3 credit reports show different information instead of them all showing the exact same information. This is considered a false and misleading representation that this company has submitted to the credit reporting agencies.Please remove this account from my credit reports immediately.

    Business Response

    Date: 01/30/2024

    ARC Management Group only reports to one credit bureau,Equifax.  If there are reports on any other bureau, the data was not supplied by ARC Management Group as we do not have an interface for reporting data to any other credit bureau.  In good faith, we have removed the reporting to Equifax while this matter gets straightened out.  As for the validation notices that includes your rights to dispute a debt, the notices were sent out as follows by ARC:

     ARC File #   Client Account #      Client Encounter ID     Account Balance ARC VALIDATION SENT
    17245406     63321457                 903X83401890                   $747.00 08/25/2022

    17245401     31875731                903X83401329                   $747.00 08/25/2022

    17443146     64105324                903X84050527                   $747.00 09/14/2022

    17886762     66325061                903X86929703                   $747.00 01/12/2023


    Your account indicates that you did not have insurance at the time of each visit.  Please contact us at ************ or email us at ******************** to provide any coverage you may have had during your visits.  Debt validation documents have been sent to the address we have on file.  If you have moved or would prefer to receive the validation documents via email, please call our office.  At this time, we request that you contact our office at ************ to see what options are available to you to clear this debt.  Thank you!

  • Initial Complaint

    Date:01/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt for Comprehensive HOS of ** LLC. I do not have a contract with ARC Management Group, LLC. They did not provide me with the oral contract as requested.

    Business Response

    Date: 01/23/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Comprehensive Hospitalists of ***********, LLC.  In reviewing your accounts I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

  • Initial Complaint

    Date:01/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP, LLC. I do not have a contract with the ARC MANAGEMENT GROUP, LLC. They did not provide me with the original contract requested.

    Business Response

    Date: 01/15/2024

    We are unable to locate account with the information provided.  Please provide the name as it appears on the debt or the file number.  

    Customer Answer

    Date: 01/15/2024

     
    Complaint: 21139437

    I am rejecting this response because you should have this information as requested before. Take this off my credit, I do not have any contract with this business Arc Management Group. They have failed to send me any contract that I have specifically signed with Arc Management Group. Remove this off my credit TODAY

    Sincerely,

    Knieshia

    Business Response

    Date: 01/15/2024

    ARC cannot locate this account.  We have attempted using your name, your phone number, and your address provided in this compliant and cannot locate your account.  Please provide your name as it appears on your debt or your account or file number so we may assist you.

    Customer Answer

    Date: 01/15/2024

     
    Complaint: 21139437

    You have everything you need to pull up account including my name. Now remove this from my credit. Or send me the original contract that I signed with Arc Management Group. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has billed me for $2,089 and I have never been there!! Never been to ******** or any hospital to recieve this bill. This is FRAUD!!

    Business Response

    Date: 12/21/2023

    This is not fraud; ARC Management Group purchased your account from ****** LAKE EMERGENCY GROUP.  *** services were provided at **************************.  We do not show that insurance was provided to cover these services.  If you had insurance, please call our office at ************ or email a copy of the front and back of your insurance card to ******************** so we can have a claim processed. We do not have a valid current address on file, please provide your address so we can mail validation of the debt to you.  Thank you!

  • Initial Complaint

    Date:11/22/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC Management Group and do not have a contract with them. They did not provide me with the original application that i requested.

    Business Response

    Date: 11/28/2023

    ARC Management Group has no record of receiving a request.  The original creditor, ****** Emergency Group, has provided us with validation of the debt and we are mailing that to you.  If you would prefer, you can contact our office at ************ and request that the documents be sent via email.  Also, we did not receive any insurance information on your account.  If you were covered by insurance please call our office or send your information via email to ******************** so we can verify if we can have the claim processed through your insurance.  

     

  • Initial Complaint

    Date:11/18/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with MAYFAIR EMERGENCY GROUP LLC, I do not have a contract with ARC Management Group, LLC they did not provide me with the original contract as I requested.

    Business Response

    Date: 11/20/2023

    ARC Management Group has no record of receiving any requests from the consumer.  We are mailing the validation of debt to the address provided in this compliant.  

  • Initial Complaint

    Date:11/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is refusing to remove information on my credit report . They are saying I owe the **** when I have never did business with them ever . I have even pulled up my charts where you guys have someone with the same last name on my account and you guys also billed me for something with that person name and I have never heard of that person . I called multiple times about this issue .

    Business Response

    Date: 11/15/2023

    ARC Management Group cancelled this account as identity theft on 11/10/23.  Thank you for the information.

  • Initial Complaint

    Date:11/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP. I do not have a contract with LAKE *********************************** LLC . They did not provide me with the original contract as requested.

    Business Response

    Date: 11/07/2023

    ARC Management Group has no record of receiving any requests from the consumer.  The consumer does not have a contract with ARC, the debt originated with ********************* Group for services rendered at *********** ***********************.  We are mailing the debt validation to the address we have on file.  The address we have is not in the zip code of ***** in **, as provided in the BBB complaint.  If the consumer will provide their current address, we can mail it their or if they want us to email the documents, we can do that as well.  Consumer can call our office at ************ or email us at ******************** with mailing preference.  We also do not show any insurance information on the account.  If the consumer had insurance, please provide the information to ARC so we can file a claim.

    Customer Answer

    Date: 11/07/2023

     
    Complaint: 20808657

    I am rejecting this response because I do not have a contract with you all therefore the collection from you all is fraudulent and Im demanding it be removed from my credit report. I will not give out my address information until you can validate the fraudulent account belongs to me. Please post validation here. 

    Sincerely,

    ***************************

    Business Response

    Date: 11/07/2023

    Thank you for the quick response, the validation contains personal medical information.  I would need a signed release from you to upload into a public site.  Would you prefer us to email the documents to your personal email?

    Customer Answer

    Date: 11/07/2023

     
    Complaint: 20808657

    I am rejecting this response because:
    Yes please email them to my personal email. **************************
    Sincerely,

    ***************************

    Business Response

    Date: 11/08/2023

    We provided in another email today the form that was signed in the emergency room.  If you did not go to the emergency room at *******************************, then we suggest that you file a police report for identity theft.  Please send us a copy of the police report so we can get the account closed.  Thank you!

  • Initial Complaint

    Date:10/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with arc management group LLC I do not have a contract with arc management group LLC that's listed on my credit report trying to collect *** reporting negatively on my equifax credit report and they did not provide me with a written contract as I requested. I demand this account to be removed from my credit report

    Business Response

    Date: 10/18/2023

    We need additional information in order to respond.  We do not have a ***************************** at the address provided.  Can the consumer please provide their date of birth, previous address, or cell phone number in order to validate the correct account. 

ARC Management Group, LLC is NOT a BBB Accredited Business.

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