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Business Profile

Collections Agencies

ARC Management Group, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ST ****** EMERG PHYSICIANS PLL, I do not have a contract with ARC MANAGEMENT GROUP, they did not provide me with the original contract as i requested

    Business Response

    Date: 04/05/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor ST ****** EMERG PHYSICIAN PLL.  We have no record of you contacting us for any information.  In reviewing your account, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to the address you provided in your complaint.  

  • Initial Complaint

    Date:03/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP, LLC, I do not have a contract with ARC MANAGEMENT GROUP, LLC as I requested twice when I disputed and they did not provide that. An itemized statement is not proper validation therefore I do not own this debt.

    Business Response

    Date: 03/21/2024

    We are unable to verify an account with the information provided.  Please provide the file number, the phone number that we contacted you on, or your previous address along with your date of birth so we can locate your account.  Thank you!

    Customer Answer

    Date: 03/21/2024

     
    Complaint: 21460766

    I am rejecting this response because: 

    You should have that information already 

    Sincerely,

    ***************************

    Business Response

    Date: 03/28/2024

    We have multiple ******************************* in our data base.  I would like to assist but we cannot find a match with the address and telephone number provided.  Please provide additional information so we can assist you.  If you have one of the following along with your date of birth we should be able to locate your account:  File Number, phone number we have contacted you on, previous address at the time services were rendered, or a date of service and what hospital you went to.  Thanks!

    Customer Answer

    Date: 04/01/2024

     
    Complaint: 21460766

    I am rejecting this response because:

    There's only one of in ******** *********** so you have all the information...I requested twice and you did not send me a contract at any point. A statement is NOT VALIDATION so this account needs Tobe removed off my credit report.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account #******** The unverified items listed below remain on my credit report in violation of Federal Law. You are required under the **** to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. In the results of your first investigation, you stated in writing that you verified that these items are being reported correctly ? Who verified these accounts? I need this in writing this account was opened by me via signature and DL??where is this ?how do you verify this was me? You have NOT provided me a copy of ANY original documentation required under Section 609 ********* ********** 611 ********* ( a consumer contract with my signature on it ) and under Section 611 (5)(A) of the **** you are required to promptly DELETE all information which cannot be verified. How was this verified ?This is a hipa violation as well delete this now

    Business Response

    Date: 03/25/2024

    We are waiting on our client to provide additional information.  ARC Management Group did not report this to Equifax or any other credit bureau. We are following up again today with the client.    Thank you!

  • Initial Complaint

    Date:03/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Comprehensive Hospitality of MS. I do not have a contract with Arc Management Group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 03/11/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Comprehensive Hospitalists of ***********, LLC. We have no record of you contacting us for any information.  In reviewing your accounts, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file.  If you would prefer us to email the documents to you, please contact at the number or email address above.  .

  • Initial Complaint

    Date:03/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is Refusing to remove a HIPPA Violated account from consumer report. That they as a third party without my consent purchased, and are attempting to now collect on. Which we all know that there are multiple laws put in place making this illegal. Especially being a PURCHASED (Medical Bill) from a third party. Furthermore, I am allowed under the ***** law ***************** Portability and Accountability Act of 1996) to protect my privacy and medical records from third parties. I do not recall giving permission to medical institution for them to release my medical information to a third party.

    Business Response

    Date: 03/19/2024

    *** marked your credit report as disputed on March 11th while we contacted the original creditor.  Per instructions from the original creditor, we are going to write-off your account and will completely remove it from the credit bureau.  

  • Initial Complaint

    Date:03/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP, LLC, I do not have a contract with ARC MANAGEMENT GROUP, LLC, they did not provide me with the original contract as I requested

    Business Response

    Date: 03/07/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor ****** LAKE EMERGENCY GROUP,PC. We have no record of you contacting us for any information.  In reviewing your account, I can see that your health insurance coverage paid you directly for the services received but there is no record of you paying ****** LAKE EMERGENCY GROUP.  Debt validation documents are being sent to your address listed on this complaint. Please contact AllGate at ************ to make payment arrangements.  

  • Initial Complaint

    Date:03/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Lake Spring Emergency group. I do not have a contract with ARC management group, they did not provide me with the original contract as requested.

    Business Response

    Date: 03/05/2024

    There is not enough information in the compliant to verify the account.  Please provide at least one of the following:  File number, date of birth, street address, or cell phone so we can properly respond to your compliant. 

  • Initial Complaint

    Date:02/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not reliable for this debt I do not have a contract with Arc Management group they did not provide me with the original contract as request

    Business Response

    Date: 03/05/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor COLUMBIS EMERGENCY GROUP,LLC. We have no record of you contacting us for any information.  In reviewing your account, I can see that your health insurance coverage paid you directly for the services received but there is no record of you paying ******** Emergency Group. Debt validation documents were sent to your address on file on 03-01-2024 which is the same as on this complaint. Please contact AllGate at ************ to make payment arrangements. 

  • Initial Complaint

    Date:01/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt for Wise Emergency Medicine Assc P, I do not have a contract with Arc Management Group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 01/31/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor WISE EMERGENCY MEDICINE ASSOCIATES, PA.  In reviewing your account, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

  • Initial Complaint

    Date:01/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****** EMERGANCY GROUP. I do not have a contract with ARC Management Group LLC. They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/06/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor COWETA EMERGENCY GROUP, LLC.  In reviewing your account I can see that your health insurance coverage denied coverage for your services.  We will remove your account credit reporting from Equifax, the only bureau we report to, while we research why your coverage was denied.  You can also contact your insurance carrier to see why you are liable for the charges.  Debt validation documents were sent to your address on file in ********, ** on 1-31-2024.  If you would prefer us to email the documents to you, please contact at ************ or email the request to ******************** so we can provide the documents through email.  

ARC Management Group, LLC is NOT a BBB Accredited Business.

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