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Business Profile

Collections Agencies

ARC Management Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE FOR SOUTHEAST EMERGENCY MED ASSOCIATES ACCOUNT. I DO NOT HAVE A CONTRACT WITH ARC MANAGEMENT GROUP, THEY DID NOT PROVIDE ME WITH ORIGINAL CONTRACT AS I REQUESTED.

    Business Response

    Date: 06/24/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Southeast ***************************** PA. We have no record of you contacting us for any information.  In reviewing your account, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

  • Initial Complaint

    Date:06/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP. I do not have a contract with ARC MANAGEMENT GROUP. They did not provide me with the original contract as requested.

    Business Response

    Date: 06/17/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor *********************** Services, LLC. We have no record of you contacting us for any information.  In reviewing your accounts, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

    Customer Answer

    Date: 06/18/2024

     
    Complaint: 21855990

    I am rejecting this response because: The dated June 17th 2024. #ID ********.  The two collections in question are from when I was hospitalized at **************************** for 4 days. My insurance was on file with the hospital if ************************ Services, LLC had just done their due diligence like the many Physicians Groups who saw me during this hospital stay we would not be having this conversation.Instead, they decided to hurt my credit for the last year and 9 months. This incompetence has affected me by not being able to purchase a car and has led to me being turned down on a number of credit card applications. In closing in ARC Management Groups reply to me they said: If I had **************** at the time of this collection, to send a copy of my insurance card front and back to this email address  ********************* Which I did and CC the BBB also. You will also find them in the attached above. The card is my current one for 2024 but I had the same insurance at the time of my hospital stay. I demand that *** immediately take both of these collections off my credit report!

    Thank you!
    Sincerely,

    ***************************

    Business Response

    Date: 06/19/2024

    Both accounts have been closed and deletion will be submitted to Equifax, the only credit agency we report to. A confirmation letter will be sent to the address on file. 

  • Initial Complaint

    Date:06/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reviewed my Consumer Reports and notice that there was an inaccurate collection account on my credit report. I am going to list it below. ARC Management Group LLC. I am not liable for this debt. Consumer ****************** have assumed a vital role and have a responsibility to report Consumer information to best of their ability with maximum accuracy. This collection agency cannot provide me the alleged original application bearing my signature, they do no not have that proof. This is a violation of the Fair Credit Reporting Act, and this collection may not appear on my credit report if cannot supported any evidence or proof. This collection agency only reports to Equifax, Transunion and Experian do not have this negative report on my credit report. This collection is affecting my chance of approved for a mortgage that I am applying. I demand a correction to me credit report. Thank you

    Business Response

    Date: 06/14/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor ****************** Services of *********** *** We have no record of you contacting us for any information.  In reviewing your account, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

    Customer Answer

    Date: 06/14/2024

     
    Complaint: 21846174

    I am rejecting this response because:

    Sincerely,

    ***************************

    I dont own that debt I think you have the wrong person, I do not have a contract with you and I dont have a contract with ****************** Services of **************. My identity was stole or you have the wrong person, I didnt received any letter from you about this debt in the past. This inaccurate information is affecting my credit health and I need my credit perfect por a mortgage that I am applying for. Please remove your inaccurate informacin from my credit report.

    Business Response

    Date: 06/14/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor ****************** Services of *********** *** We have no record of you contacting us for any information or receiving a police report for identity theft.  In reviewing your account, we have confirmed with the original creditor the debt is valid and validation documents are being sent to your address on file. If you would like to provide a copy of your police report, please submit to ******************** and we will submit to the original creditor for review. 

    Customer Answer

    Date: 06/14/2024

     
    Complaint: 21846174

    I am rejecting this response because:

    Sincerely,

    ************************;

    I repeat, this is not my debt, but right now Im trying to apply for a mortgage and that report is affecting my credit report, that is not my debt but I prefer to pay as long as you wipe the collection from my credit report

    Business Response

    Date: 06/17/2024

    Please contact us at ************, an account representative will assist you with the payment and credit report matter. We will be in the office until 6pm EST today. 

    Customer Answer

    Date: 06/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****** emergency group LLC, i do not have a contract with ARC management group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 05/28/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor ***** EMERGENCY GROUP LLC.  We have no record of you contacting us for any information.  In reviewing your account, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to the address you provided in your complaint.  

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont have any account number that I can provide or debt with this company. I don't receive any calls or letter regarding to the amount that they are showing to pay. Is the second time that they report to the credit bureau this false statement about the amount of $880.00 about some emergency. The first time they took out from my credit bureau and now they did again. They keep sending false statements to my credit and my credit for second time is getting affected.

    Business Response

    Date: 05/03/2024

    ARC shows a validation letter was sent on 4-20-2023 to the address on the compliant as well as text messages to the mobile number on the compliant.  We are sending the consumer validation of debt to the address we have on file that matches the address on this complaint. Consumer can call Allgate at ************ to discuss options.  

    Customer Answer

    Date: 05/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **************************************

  • Initial Complaint

    Date:04/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with ****** LAKE EMERGENCY GROUP PC, I do not have contract with arc management group, they did not provide me with the original contract as i requested.

    Business Response

    Date: 04/22/2024

    We are not able to identify your account with the limited information provided.  Please provider your file number or the address that you received a letter from us at so we can assist you.

    Customer Answer

    Date: 04/22/2024

    I do not have an account with them and I provide an picture for proof.

    Business Response

    Date: 04/22/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor ****** LAKE EMERGENCY GROUP, PC.  We have no record of you contacting us for any information.  In reviewing your account, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file.  If you would prefer us to email the documents to you, please contact us at the number or email address above.

  • Initial Complaint

    Date:04/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with lake oliver ********* group,i do not have a contract with ARC management group, they did not provide me with the original contract as requested

    Business Response

    Date: 04/15/2024

    We are unable to identify an account with the limited information provided.  Please provide a file number or the address or phone number where we have contacted you at.  

  • Initial Complaint

    Date:04/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This collection thats being reported with an account number of ******** is NOT my account and is illegally being reported on my credit report as I am not liable for this debt with ARC MANAGEMENT GROUP, LLC, I do not have a contract with ARC MANAGEMENT GROUP, LLC as I requested 3 times now when I disputed and they did not provide that. Just sending me an itemized statement is not proper validation. This debt collector is supposed to provide me a copy of the signed contract or agreement, bearing both my signature and that of them other party involved, demonstrating my acceptance of the terms and conditions and they did not provide me that. Also, this debt collector has to comply with ********************************** Act. The ********************************** Act. Also, Under the ********************************** Act you are considered a "Financial Institution" Not only did you not provide me a contract but also did not provide me an initial notice of your privacy policies and practices The annual notice that has to be sent once every 12 months if the customer still has a relationships with the financial institution an opt-out notice (including, among other things, a reasonable means to opt out); and a reasonable opportunity, before the financial institution discloses the information to the nonaffiliated third party, to opt out. Failure to provide me that is not only a violation of the **** but also a violation of 15 USC 6802B-(a)Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.(b)Opt out (1)In general, A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless(A)-such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party;(B)-the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party; and (C)-the consumer is given an explanation of how the consumer can exercise that nondisclosure option.If you can not provide me a proper contract, initial notice, annual notice, the opportunity to opt-out notice and give me an explanation of how I can exercise my nondisclosure option; then I do not owe this debt and this account be removed from my consumer report immediately as you continuously and intentionally violating Federal Laws

    Business Response

    Date: 04/10/2024

    ARC has not been able to obtain a copy of the signed consent to treat, we are closing out your account and removing it from Equifax.  

     

     

    Customer Answer

    Date: 04/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An agreement was made to pay ****** and the receipt did not have an original account number or paid in full statement.

    Business Response

    Date: 04/05/2024

    Please see in the documents provided that this is for a different company that also goes by ARC.  The credit card receipt shows that this debt was paid to "A R ****************** Co."  Our company is ARC Management Group, LLC.  

  • Initial Complaint

    Date:03/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****** ******************** I do not have a contract with ARC Management Group. ARC Management Group did not provide original contract as requested, Correction to my credit report. I demand account to be removed from my credit report.

    Business Response

    Date: 04/05/2024

    I cannot locate an open account for ******************.  Please provide a file number or a date of service.  

ARC Management Group, LLC is NOT a BBB Accredited Business.

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