Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Phone Service

Cricket Wireless, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cricket Wireless, LLC has 629 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.09

    Average of 161 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • MICHELLE P

      Date: 04/14/2024

      Horrible company. Shut my phone off and refused refund and even sent documents to my bank to fight it and after MONTHS,.. they finally tell me they were wrong and only refunded the money for the month of service I did not have a phone but not for any of the new phones I had to purchase because they ALSO LOCKED MY PHONES (100% PAID FOR) and refused to unlock. Gave me fake claim numbers and said someone would call me and no one did. They believe they resolved it but it was months of wrong doing and money I lost. DO NOT GO WITH THIS COMPANY.

    • CJ W

      Date: 04/09/2024

      Failed to perform a auto withdrawal and shuts down your phone when no one is the office. Have filled out the auto with draw 18+ times and never works. Can't call 911 when I need to. Fails at basic customer care. 2 hours on hold to get one human and the robot sends you threw loops.

    • Fern K

      Date: 03/28/2024

      This store in ******** **** on ******************* is a rip off. As a handicap senior cit. I sent my son in law to pick up what I purchased over the phone at the store. @ phones 2 cases 2 screen protectors. He brought them home . I did the set up tried to put on the cases . The cases did not fit. The next day my s-i-law came again to return the cases with the receipt. Was told because it wasnt the same day no refund policy applies. was told to contact cricket. Cricket said the wont do refund to go back to store. Back and forth to both. If this is how cricket treats their costumers who have been with them for ************************************************** and the cases cost ***** each. plus taxes.

    • Jay C

      Date: 03/26/2024

      Purchased a new device from this company and paid $65.75 for the monthly bill plus activation fee. They were supposed to cancel my old line before the bill due date which was a few days after but they NEVER did, and they cut BOTH my lines off on the old lines due date and told me I would have to pay $52 to restore services and then have the old line cancelled without a refund. I enrolled in ********* to get both lines on to give me time to get the situation handled and the old line cancelled. They then went on to say they couldnt cancel under the *********, well fast forward couple days the ********* ended and they suspended my account and told me to pay $107 to restore the account & BOTH lines and then cancel the old line before the NEXT due date again.. without a refund and I just paid $65.75 to get the new line on and activated. Therefore I would be paying $107 to restore an account for a line I dont need . & A waste of $65.75 since that line ended up being cut off too.

    • Vince B

      Date: 02/23/2024

      I reached out to Cricket Wireless regarding my order status and chatted with *****. She seemed to have lacked the ability to effectively resolve my issue or provide any explanation. Instead she proceeded to answer my question by repeating my question to me. She then provided misleading information and eventually referring me to another company. I was then connected to a supervisor by the name of *****. ***** did not joined the chat but did not say ANYTHING. I waited for over 30 minutes for him to respond to my questions to no avail.Cricket website states an order will be delivered in 2 business days. ***** says its 2-3 business days. Cricket needs to hire more competent people or provide more training. Horrible experience!

    • Lea' H

      Date: 02/23/2024

      Bad **************** with our phone off with the outage. They didn't want to give me more than $5.00 credit off. I have four lines with them and one line is a business line as well. The only thing that they keep on saying is they can only offer $5.00. My clients couldn't call in nor my child school. My mother is an elder person that I thank God nothing happened. They are bad business for the people and like to bring other companies up but not offer what other Company did for their customers. I give them an half point in my book.

    • Mike J

      Date: 02/19/2024

      Horrible Service..you would think that after over 10 years being a loyal customer, I would receive some help getting issues resolved...but nope. ATT is involved as well. STAY AWAY from Cricket AND ATT.

    • Priscilla C

      Date: 02/16/2024

      I have an account there and frequently go there to research promotions on new phones, etc. I go during the week and their posted hours are 10:00 am - 7:00 pm Mon - Fri. Today, Friday, Feb. 16, **** I travelled there and arrived at 10 am. There were employees inside but they wouldnt open the door. They said due to staffing issues they werent opening for a half hour. I couldnt wait around due to another appointment. Another time I showed up during office hours around 2 pm and a sign was on the door closed early. Their sales people act like car salesman, spewing offers that are so convoluted I cant make heads or tales out of what theyre telling me. I called Cricket customer service and complained and asked to talk to a supervisor. K told me J would call me back. Eight hours later I havent received a call back. Why is it impossible to get good customer service at ********************?

    • MICHELLE P

      Date: 01/11/2024

      HORRIBLE COMPANY. IN SMALL PRINT, STATES THEY CAN CANCEL SERVICE AT ANY TIME AND NOT ISSUE REFUND. PAID FOR A WHOLE MONTH OF SERVICE AND THEY CANCELLED FOR NO REASON AND WITH NO NOTICE. I WAS UNABLE TO USE MY PHONE AS SOON AS SPEAKING TO THE CUSTOMER SERVICE DEPARTMENT AND UNABLE TO CONTACT DOCTORS FOR NEEDED MEDICINE, WORK FOR A NEW JOB TO LOGIN, AND CONTACT WITH OTHER CUSTODIAL PARENT FOR LEGAL MATTERS. THEY STOLE MY MONEY AND FINE PRINT ALLOWED THEM. NEVER AGAIN WILL I EVER WORK WITH ANYONE ASSOICATED TO THIS COMPANY. BE CAREFUL WHAT YOU SIGN UP FOR!

      Cricket Wireless, LLC

      Date: 01/26/2024

      Hi ********! Cricket Wireless here, we have contacted you directly to further assist you with your concern. You can also reach out to our Support Team on ******** (m.me/cricketwireless) or ******* (@cricketsupport) or contact one of our customer CARE specialists at **************************** ***************) or chat.

    • Tanika D

      Date: 01/04/2024

      I have a $530 credit with **********/14/22 they took the funds out of my account. On 10/2/22, I switched providers. My phones were paid in full, I owe them no money. I am disabled and have been trying along with my bank to get funds returned since 9/27/22. They refuse to return funds and keep telling me if I return to their company I'll have the credit. It's a true nightmare. One employee said the prorated for my make to request $520.00. We have, yet nothing has been returned.

      Cricket Wireless, LLC

      Date: 01/26/2024

      Hi ******! Cricket Wireless here, we have contacted you directly to further assist you with your concern. You can also reach out to our Support Team on ******** (m.me/cricketwireless) or ******* (@cricketsupport) or contact one of our customer CARE specialists at **************************** ***************) or chat.

    Cricket Wireless, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.