Reviews
This profile includes reviews for Networx Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 148 Customer Reviews
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Review fromConrad C
Date: 05/01/2024
1 starThey have a system where they provide recycled leads and even wrong customer information. When they provide the contact information, we have a way to check if the number is valid. Networx will scam people for fake leads. Once you dispute them for fake and unresponsive leads, they will sometimes provide you with credit. A few minutes after getting the credit, they will again send recycled or fake leads which will never respond. For the year 2024, we only have 2 leads scheduled for an estimate with us and both even rejected the estimate. The rest of the 60plus leads are either unresponsive, mistakenly put in a request, or will tell you that they already work with someone else.
Networx Systems, Inc.
Date: 05/09/2024
We want the opportunity to address your concerns but cannot identify your account with the email address provided. If you can provide us with the contact information on the account, it would allow us to help you.Review fromGregory B
Date: 04/27/2024
1 starI was contacted by a Network representative, who was very aggressive and assured that Network would provide more leads than I could handle for my small Home ******************** After paying the initial fee of $350, and 3 months later, I've only received 1 lead. I contacted Network and requested a refund, but was denied. The representative said "why not just leave money as a backup." Obviously, he has no idea how much it cost to start up a business and that $350, could pay for advertisement from another company, that could actually provide leads.Networx Systems, Inc.
Date: 05/02/2024
We are sorry to hear that we failed to meet your expectations. It does appear we are not generating a lot of volume for home inspection leads within your coverage area. We have closed your account and refunded your initial investment back to the card on file.Review fromAl K
Date: 04/17/2024
1 starAbsolutely unprofessional and rude customer service. Someone from this company called me with offer to send leads. Couldn't answer many questions and hang up during conversation.Networx Systems, Inc.
Date: 05/02/2024
Our goal is to always provide a positive experience for potential and existing customers. Unfortunately, we were unable to answer your questions without learning more about you and the type of leads you are looking to receive. We understand you preferred to immediately get down to brass tax but this simply was not possible in the short call you had with our team.Review fromDaniel F
Date: 04/08/2024
1 starI've been interested in Networx for Leads for my company. They reached out in August 2023, and figured I'd try. Some of the info told to me was; we have better catered leads than companies like home advisor etc. I said: "so, I shouldn't see leads for other work outside of my field?" and was told no - you should see less than our competitors (of course I was skeptical) [sic]. I asked how many leads are y'all projecting for my field in the next month? - they told me 12 to 15 leads - I said that sounds great! I got one lead that next month. Then after another month of getting no leads I called, and they told me they have an option on their end to ramp things up - I said OK but I only want my-proffesion-leads and nothing else. Then I started getting several leads not in my field which requires me to submit a credit and made me call back to Networx for the problem. Long story short every time I called there was always a better fix on their end (so they say) and the leads got worse. I don't have time to be managing Networx as a side gig. I make $50 an hour in my profession on average and Networx probably consumed about 6 hours of my time just in phone calls on about 10 to 12 leads. They were also reluctant on returning back my money that I deposited with them. The particular ************* refused to escalate the situation to someone hire than him and after a 35 min. phone call he finally refunded my money (but not the incorrect leads). In that phone call I lost two jobs due to not being able to answer on a Monday morning. If they would have resolved the issue sooner, I would not be out of about $600 this morning and have the call log to prove it. It seems they do not understand what small business owner's responsibilities are and do not cater to their customers well. I don't recommend using this company for lead generation due to unprofessional values, dishonesty of services and a poor business structure to cater to their customers. These issues are evident from other reviews.Networx Systems, Inc.
Date: 04/10/2024
Your feedback is important to us and we understand your frustration. We apologize for any inconvenience this may have caused. Networx is continually working to improve every aspect of our product to create the best experience for every customer. Unfortunately, certain lead categories are more prone to quality control challenges than others. We have reviewed each of the leads you received and issued an additional refund of $45 back to your credit card. At this time all of your initial investment has been refunded minus the cost of 2 leads you did convert to jobs (********************* - $20) (***************************** - $20).Review fromCarol C
Date: 04/04/2024
1 starDO NOT USE THIS COMPANY. We specifically said we only wanted leads from customers who want service from us.The sales people agreed to give only the leads werequested.Then, leads given are emailed to us, we contact the customer and they tell us they have no desire for any service, do not even want someone to come and give a free quote.Now they have charged our credit card for over $1200, they admit $900+ is still unused, but they will not close our account until they spend that money as well.Networx Systems, Inc.
Date: 04/08/2024
We appreciate all forms of feedback and are sorry to hear you feel this way. Like with all forms of advertising, we understand our product is not perfect. However, according to your account history, there seem to be 5 leads that you were able to estimate. Additionally, of the 3 leads that were reported for credit all have been approved. Therefore, we are curious why this review is so critical. If there are other leads you felt required review they were not reported.Networx Systems, Inc.
Date: 04/10/2024
We realize our initial response was incomplete. It appears you have received far more leads than initially stated since opening the account in October 2023. Since that time you have been in our Exclusive Lead plan receiving leads that are only shared with you. Recently you added our Direct Call plan which is an add-on product. In that plan, you receive leads via direct calls from the homeowner. We understand you requested to only receive leads from that plan but unfortunately, it is only available as an addition to the standard service. It makes sense to prefer leads that call you directly and hopefully one day we will be able to offer this as a standalone plan. If there were concerns you had over the last 7 months unfortunately we were unaware. This is because the first time you contacted our team since opening the account was on 3/17/24 when an individual by the name of **** called to inform us he would be managing the account going forward. While reviewing the account it appears 12 leads have been categorized as "won job" in your online dashboard, congratulations. Considering the business you have been able to gain this review is a bit concerning.Review fromDmitry C
Date: 04/03/2024
1 starDear Business Owner Networx is the 100% terrible company . Dont trust them , they are professionally trained to lie and over promise you will waist your time and $$$$ . From 12 leads - 0 real customers ( no one real appointment) *****% fraud company .Networx Systems, Inc.
Date: 04/08/2024
We appreciate all forms of feedback and are sorry to hear you feel this way. Like with all forms of advertising, we understand our product is not perfect. However, according to your account history, there seem to be 5 leads that you were able to estimate. Additionally, of the 3 leads that were reported for credit all have been approved. Therefore, we are curious why this review is so critical. If there are other leads you felt required review they were not reported.Networx Systems, Inc.
Date: 04/08/2024
It has become apparent that the response provided was done so in error. We apologize for the oversight on our part. We are unable to locate your account with the email address provided. If you could provide us with a phone number and email address that is listed on the account that would be great. This will allow us to completely address your concerns.Review fromRobert S.
Date: 03/20/2024
1 starA low life marketing firm using baseless, and fraudulent Homeowner contracting leads, In a way that should be investigated by the *** So, their target market is desperate contractors in need of work, for $350 a month they Networx will provide your company with viable leads!!!! or so they say. This is where they scam you, they provide you with worthless leads, Then they counterattack your company by stating you didn't act quick enough, or another contractor got the job, so on and so forth, they lead your company on for a couple of months.until your fed up, !!!!!! They have harassed me countless times, told them to stop and they still harass me and I'm not even a subscriber,So buyer beware this is a fraudulent marketing outfit from **************** Custom Masonry ********* ****Robert S.
Date: 03/22/2024
And the still continue to harass, me so I went to my local Police station for help, made a complaint and Police reportNetworx Systems, Inc.
Date: 03/25/2024
It is unfortunate to hear you feel this way. Networx is unsure why this review includes such statements. Per our records, we don't see where you have used our service. Certainly, some customers do not have the best experience and this drives us to continue to find ways to improve the quality and experience of our service. Unfortunately, all forms of advertising are susceptible to bad leads to a degree. We see you have unsubscribed to any marketing emails from our company which you can opt in or out of at any time. Additionally, we have added you to our Do Not Call list so you won't receive any other contact from our team.Review fromMitchell G
Date: 03/14/2024
1 starOne of the worst lead services I've tried. On top of being the 30th caller every time, even calling within the hour. Half the leads are fake or dead ends. An entire month and not a single real job or opportunity to recoup my money. That's business though, and I cab accept that. But today I had a sales man call me. I believe his name was **** with an 830 number. Asll he wanted to do was talk over me. Tell me what I was doing wrong and argue with me. I hung up because I have work to do and he called me back. Then again after hanging up on him a second time. Please leave me alone. This service is garbage.Networx Systems, Inc.
Date: 03/18/2024
We sorry to hear of your experience using the Networx platform. Additionally, we have added you phone number to our Do Not Call list. Going forward you should not receive any new calls from our sales team.Review fromJoshua A
Date: 02/22/2024
1 starWe read these reviews and bought anyway from a nice Rep named ************************* who said he worked there years and that they dont rip people off and that he personally would help if problems came up.1: They KNOW they have bad leads going out in several categories. We wasted all our money on like 4 bathroom leads that were absolute trash.2: The auto refund policy is a BLATANT LIE. They never auto refund and I was able to get one refunded after wasting 5 days.3: There IS a systematic obligation to re buy and you CANNOT cancel it. This means we were lied to about no obligation.We were lucky and got 1 job out of our initial 500$ buy in, it landed us $2500 and were able to break even after changing a number on our credit card so they couldn't fraudulently re bill us after we requested not to be. It is just as bad as *****'s, STAY AWAY PLEASE.Networx Systems, Inc.
Date: 02/23/2024
Congratulations on the job you won. It's unfortunate to hear you don't feel Networx is a company by which you can continue to gain new customers. We strive to provide high-quality leads to our contractors. However, we understand that sometimes leads may slip through our ***************. In such situations, we are committed to providing prompt and fair resolution to all credit requests. In your case, it appears you only submitted a request for 3 out of the 12 you received. This is typically an indicator that a customer is happy with the leads they have received. If there are other leads that you felt deserved credit, we simply were not aware of them. You mention changing your card information to avoid being billed after requesting that we no longer do so. This is troubling as the only time you contacted us was on 1/31 to report a lead. Any request to close your account was not received until today when this review was left, and at that time a cancel request was opened. In the end, we are happy to know you made a profit on your $500 investment.Review fromWilliam S
Date: 02/13/2024
1 starTHEY MAKE YOU PAY FOR LEADS THAT ARE A YEAR AND A HALF OLD. MAKE YOU ************** NOT EVEN WANTING WORK. MAKE YOU PAY FOR LEADS OUTSIDE YOUR RADIUS. IF YOU LIKE THROWING MONEY AWAY THIS IS FOR YOU. THE FIRST FEW LEADS WILL BE OK BUT GET PROGRESSIVELY WORSE EVERY LEADNetworx Systems, Inc.
Date: 02/19/2024
It is unfortunate to hear your experience was below expectations. We take the quality of leads provided to our customers seriously and want to ensure you have valid opportunities to gain business. If you could provide us with the necessary information to pull up your account we can have a member of our team reach out to assist you.
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