ComplaintsforNetworx Systems, Inc.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ive been doing business with this advertising lead program for more than 1 year everything started super well but until the last 3 months from this current year. Ive gotten nothing but fake leads! Fake names fake home address. At the beginning when i first open my account with them they told we will only send out the same lead to 2/3 contractors! What a scam they sent it out to more then 6/7 contractors they all they do is take as much profit they can from one call. Also 2 months ago I had one of their employees calling me to help me get more leads all I had to do is pay him $2,000 to help me win this big projects. I told him let me think about it. But he kept calling all weekend I didnt answer him but then on the next week in Monday he call and left a voicemail message witch I still have that recording in my phone he left this message if you are a man answer me b**** a** because I know I am I was shocked at that voicemail message after doing business with them for so long. All I got back was an apology I said thats all Im getting after all of that. Today August 22/2024 at 11:35am I call a team member to ask about a lead the has past ********************************************************************************************* She said we cant refund any credit back if they dont answer you is not in our hands our policy doesnt allow us. I was shock about that so I said to her so if I get 10 leads and nun of them answer your going to keep my money because you cant do nothing about even though they dont answer She said yes !! I was like wow I didnt wanted to make this report but I just got out the line the way they treated me as a customer I also referred so many friends i regret introducing them to this fake lead program. I just wishes they would treat long lasting customer a better service!

  

  Business response

  08/26/2024

  It is concerning to hear this kind of feedback and we are truly sorry for any offense caused to you. After investigating this matter further we can say that the voicemail message was left in error and was not intentional. It appears we were informed of this in June of this year and the matter was immediately addressed by a manager. You mentioned a concern with the leads you have received recently, we are more than happy to assist with any challenges you may have. Ultimately, it's great to hear that things have worked well in the past and we are confident we can continue to help get those types of results in the future. 

• Initial Complaint

  08/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  *************************** is the was the man I talked to. I had cancelled with Networx about 2 weeks ago. I had gotten notified for a couple leads but I thought they werent real because the man I talked to to cancel told me I was canceled. I still had around $700 in their systems and apparently they told me that they would give me that $700 in the form of leads. I didnt realize this so I wanted my money back. I called and they refused. This is not why Im complaining. My complaint has to do to **** (didnt tell me his last name) and *************************** were so unbelievably rude to me. **** demanded to tell him the ratio of money we made with them or he wouldnt refund anything. He was so unprofessional and rude to me I have never dealt with something to this magnitude before. I cancelled because of the 5 lead services I had, Networx performed the worst. This seemed to offend them and their demeanor changed. These guys have so many bad reviews and now I know why. Fake/bad leads, HORRIBLE customer service I was baffled. I will add he did end up giving me about half credits back, but it doesnt make up for the two hours I spent on the phone.

  

  Business response

  09/04/2024

  It is sad to hear of your experience. It makes sense you are frustrated about receiving leads after you were told the account was closed. After further investigation into the conversations you had with our team we would hope to respond to your feedback appropriately. At the time the account was closed it was explained that any remaining balance in the account would be delivered in the form of leads. This is normal practice in the event an account is closed and some amount of the initial deposit remains. But, as you stated this does not appear to be where we dropped the ball. Eventually we received a call from you requesting the remaining balance be refunded and attempted to explain what is outlined in the membership agreement. Ultimately you were refunded the remaining balance in the account by our representative. At that point our representative hoped to learn about the success you did have with our leads and is where we understand a bad impression was made on our behalf. Our hope is that every customer see's value from our service and while our intentions come from the right place, we apologize if inquiring about this resulted in a bad experience for you. 

• Initial Complaint

  08/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I recently had a very disappointing experience with Networx customer support. The representative I spoke with was unprofessional and seemed to deliberately provoke me, using condescending language like bud, which was entirely uncalled for. Their behavior left a sour taste in my mouth, and I feel compelled to share this so others are aware of the kind of treatment they might receive when dealing with this company.Additionally, I must emphasize that the leads provided by Networx are highly questionable. In my experience, many of the leads they supply seem fake or are of extremely low quality. When following up on these leads, I was often met with angry homeowners who had no interest in my services and were irritated by my calls. This not only wastes time and resources but also damages the reputation of your business.Networx is a terrible company to work with. Their customer support is disrespectful, and their leads are not worth the money or effort. If you value your time, your money, and your reputation, I strongly urge you to avoid this company. They do not deliver on their promises, and youre likely to end up with nothing but headaches and dissatisfied potential clients. Its frustrating to invest in something meant to grow your business, only to find out youve been misled.I hope this serves as a warning to others. There are better options out there that value your business and provide better service and leads. I regret giving Networx my time and money and hope others can avoid making the same mistake. If youve had similar experiences, I encourage you to share your story so that more people are aware of what theyre getting into when they sign up with Networx.

  

  Business response

  08/20/2024

  We are sorry to hear things did not work out as you had imagined. It seems that you feel the level of service you received when speaking with our team was far from acceptable and failed to address the concerns you have with the leads you received. While there is no perfect form of advertising we work hard to provide our customers with quality job opportunities. Additionally, our support team is held to a high standard, therefore we are reviewing the conversation you had with our representative and will address any unprofessionalism directly. Had we known earlier we would have made a concerted effort to address your concerns but it appears that this was brought to out attention a few days ago. If there is anything we can do to assist you further please do not hesitate to let us know. 

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid them for leads - the leads were not any good - they call everyday asking to re join their service - Ive asked several times to stop calling me and remove me from their list several times - they continue to call and are extremely rude .

  

  Business response

  08/26/2024

  We apologize for the delayed response. The number ending in 7288 was added to our Do Not Call list when the complain was initially received and a response was believed to have been posted. However, it's now clear that this was not the case and that's our fault. You should not receive additional calls to this number in the future, unless you contact us first. All the best. 

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Networks has sent me many leads and none of them is of real value, many of these client leads are simply none existing, other leads they have people to answer the call, but clearly they have no need of the services that they are claiming to need. They are holding my money and trying to send me fake customers so not to give my money back. Today they sent two customers, the first after taking to me called me right back from a spam reported number, the other, called ********, she told me that she does not own any business, and that she was just checking for future reference, the lead clearly stated that she was a business owner. I need them to credit my money back to my credit card urgently.

  

  Business response

  08/20/2024

  It is unfortunate to learn of your experience. We see the account was opened on 8/7/24 and that our support team briefly spoke with you on 8/8/24. If you have additional concerns regarding the leads you have received, unfortunately we were not made aware until receiving this feedback through the BBB. At this time our Customer Experience team has already attempted to reach you and will continue to so that we may address your concerns as soon as possible. 

  Customer response

  08/21/2024

   
  Complaint: ********
  
  I am rejecting this response because:

   

  From: Klibson Mor <********************>
  Sent: Tuesday, August 20, 2024 1:02 PM
  To: info <***************************************>
  Subject: Re: You have a New Message from BBB Serving *************, ****** & NE *******, Complaint #********

   

  EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.

   

  There isnt anything to talk about, my lawyer advised me not to talk to you because he is building a case against your company. I already closes the account you you people keep on sending me leads and having fakes clients talking to me using numbers that are spam number, we have it all recorded 

   

   

   

   

  From: Klibson Mor <********************>
  Sent: Tuesday, August 20, 2024 1:02 PM
  To: info <***************************************>
  Subject: Re: You have a New Message from BBB Serving *************, ****** & NE *******, Complaint #********

   

  EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.

   

  There isnt anything to talk about, my lawyer advised me not to talk to you because he is building a case against your company. I already closes the account you you people keep on sending me leads and having fakes clients talking to me using numbers that are spam number, we have it all recorded 

   

   

   

  ***********************

  Dispute Resolution Specialist

  Better Business Bureau

  Office:************

  BBB.org

   

  BBB Atlanta & NE *******

  *****************************************************************

  Alpharetta, GA 30022

   

       

   

  

   

  
  
  Sincerely,
  
  Klibson Mor

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid 300 to Networx for job leads. The leads were fake. Some people were in different states, others told me to take them off my list. "What list" they claim to getting calls every 5 minutes about the lead from different contractors. The others I called, emailed and text never responded. I was paying $25 per contact. I would have better luck going thru the local phone book making cold calls. What a rip off. I wish I read these reviews sooner.

  

  Business response

  08/06/2024

  We realize a similar complaint has already been submitted referencing another account you have for ******************** Services. Being that these are connected our response will be the same. 
  
  We regret to learn that the leads you received did not translate into new business for you. Our primary objective is to ensure that each customer derives maximum value from our leads. Upon being made aware of your concerns, our customer experience team made attempts to reach out to you in order to provide a resolution. However, you indicated a preference to close the account and that further communication was unnecessary. Following a thorough review, we identified certain aspects that *** have contributed to your unsatisfactory experience and we are keen to address these with you. We would greatly appreciate the opportunity to rectify the situation if you are so inclined. 

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I entered a paid per lead subscription with Networx claiming good quality leads from Homeowners. The minimum requirement was $300 paid and work off that balance. So I paid the 300. Within 4 hours the balance was at $12, I had several different leads. The first 2 leads I contacted said they did not contact anyone for work to be done at their home. A few not answered. Some said they changed their mind a few weeks ago and don't want any work done. And the last few scolded me for harassing them because they had been receiving non stop calls from contractors. Which means they are selling these leads to every ******************* and I don't blame the people for getting frustrated. It's supposed to go to a few good contractors. This place is a total scam. $25 a lead and 99% don't want the work or answer the phone.

  

  Business response

  08/06/2024

  We regret to learn that the leads you received did not translate into new business for you. Our primary objective is to ensure that each customer derives maximum value from our leads. Upon being made aware of your concerns, our customer experience team made attempts to reach out to you in order to provide a resolution. However, you indicated a preference to close the account and that further communication was unnecessary. Following a thorough review, we identified certain aspects that *** have contributed to your unsatisfactory experience and we are keen to address these with you. We would greatly appreciate the opportunity to rectify the situation if you are so inclined. 

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been receiving harassing phone calls from this business for the last several weeks. I have been very clear that we are not interested in their services, however **** keeps calling me back daily. I spoke to **** today and told him that we are not interested and to stop calling. He continued his sales pitch. I hung up and called the corporate office. I spoke to ***** who stated that it's a process to take us off the list and he did not understand nor apologize for the harassing phone calls. I am very disappointed in the sales tactics of this company. I have contacted the National Do Not Call Registry and filed a complaint as well.

  

  Business response

  07/26/2024

  We understand the frustration caused by the phone calls from our sales team. We want to assure you that it is never our intention to inconvenience potential customers who have indicated that they do not wish to hear about our services. After a thorough investigation, we have identified 3 different phone numbers connected to your business, which resulted in multiple inquiries being opened. Rest assured, we have added all numbers connected to your business to our Do Not Call list. Moving forward, you should not receive any additional calls from us unless we receive a call from you first.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a plan with Networx for lead generation. Networx sent leads over and charged me for leads that were not successful. When the plan was purchased the sales agent for Networx advised me if the leads are not successful the account will be credited back. The customer service for ********************** is refusing to honor what was told by the sales rep. I have requested the account be canceled and issued a full refund. Networx is refusing to issue the refund and cancel the account.

  

  Business response

  07/25/2024

  We're sorry to hear about your experience. Not getting the outcome you imagined would be frustrating for anyone. We value your concerns and feel it important to clear up any confusion. Once we received the feedback you provided a review of the call with our sales representative was completed. While Networx has a policy in place to refund any lead that does not meet our quality standards, it does not refund a lead solely because it does not turn into a job. On 7/22 our Customer Experience team reached out to inform you of this and to confirm we refunded the remaining balance of $228.00.

• Initial Complaint

  06/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Refuses to Provide my refund after I closed my account. Did not provide leads but bogus contact information on most leads given. A waste of time and assets.

  

  Business response

  07/02/2024

  It's unfortunate to hear how things worked out. We reviewed the lead in question and determined there is suffecient reason to credit. Additionally a refund has been issued per your request which includes the value of the credited lead. We hope this is satisfactory and apologize for the inconvenience. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩