Complaints

This profile includes complaints for Networx Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Networx Systems, Inc.

  3399 Peachtree Rd NE Atlanta, GA 30326-1120

  
• 

  Networx Systems, Inc.

  589 N Dupont Hwy Dover, DE 19901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeatedly requested no contact..husband doesn't know how to give his own email address and have been still receiving emails well over a year. Asked for no contact..spoke to someone who worked there..rude and used foul language..and still email are coming in. This harassment needs to stop!!!

  

  Business Response

  Date: 04/24/2023

  We are sorry to hear that you continue to receive calls and emails from our company. Our records show that you no longer have an account with us and that email subscriptions have been disabled within our system. Your phone number has also been added to our do not call list. If you need any further assistance please do not hesitate to contact us. 

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scammer. Transferred them $1320 for prepaid leads, none of the 5 leads were real, the company does not want to return my money back. And I no longer want to waste my dispatcher's money and time on fake leads. Clients either do not know about the ownership of this company, or are far from the radius of my work. Or even voicemail is enabled on phones. Customer email addresses are also not real. this company just scammed me and stole my money. I received 5 leads, two of them were not within the radius of my service, the remaining 3 were either unavailable or did not know anything about this company, I did not receive a single high-quality order. I have now stopped receiving leads from this company and I just want my money back, this is not Little money for my company.

  

  Business Response

  Date: 04/19/2023

  Hi- 

  I completely understand your frustration with not being able to reach your leads, and I'm sorry for any inconvenience this may have caused. I want to assure you that we value your business and have credited you back for 4 out of the leads you received, as per our generous Lead Credit Policy. Please keep in mind that all of your leads are prepaid for based on our subscription program and agreement.
  As a reputable company with over 17 years of experience, we take pride in helping contractors grow their business. If you have any further questions or would like us to review your account, please don't hesitate to reach out to us via phone or email at ******************************** We're here to help you in any way we can.

  Thank You, 

  ***** G

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19937088
  
  I am rejecting this response because:

  After I didnt get a single quality lead, I studied a lot of information and reviews about your company, including on the BBB website, I dont want to waste my money and my dispatchers time on calls to unreal customers.  I ask only one thing, return my money to my card.  This is a lot of money for my small company.  Yes, I know that you protected yourself with a contract, but you also do not fulfill your contractual obligations.  You promised us exclusive leads in our era.  But as it turns out, the leads were on several companies and we could not get through to any of them.  .  There was only voicemail, the email address doesn't exist, or the customers didn't know anything about your organization.

  Give me back my money and close my account.
  
  Sincerely,
  
  Ihar Sukhikh

  

  Business Response

  Date: 04/19/2023

  Hi- Ihar Sukhikh

   

  Thank you so much for reaching out to us regarding your account. We truly appreciate your partnership and we're sorry to hear that you'll be leaving. We want to assure you that we'll process a refund for $1320 as soon as possible. Please allow 5-7 business days for the refund to reflect on your account.
  Best regards,

  
  *****

  Customer Answer

  Date: 04/19/2023

   
  Better Business Bureau:
  I will definitely write here when my money is returned to my card.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ihar Sukhikh

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with this company and paid them a higher amount for 'exclusive, qualified leads', however, 95% of the costly leads around $116 each never even picked up the phone, contacted us back, or responded to our messages. Supposedly, Networx was to reimburse us but we did not receive any money back for these bad leads even though we indicated on their app that the lead never contacted us back. Then we voiced our complaint after just one month of a $2,320 pre-payment (pre-loaded account balance for 20 leads at $116/lead) and got all kinds of excuses as to why we didn't call back within 4 hours of the lead not working out to obtain the refund. This company is scamming its contractors - DO NOT DO BUSINESS WITH THIS COMPANY AS A CONTRACTOR. We worked with ****** that over-promised and under-delivered. They do not vet their leads as promised.

  

  Business Response

  Date: 04/13/2023

  This is not the experience we want for our customers.  We are looking into the account to review it get back to you with a resolution asap!  Thank you for your consideration and patience.  ***********************, CSAT Manager

  Customer Answer

  Date: 04/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************* Llc

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience with Networx Pros has been horrible and would highly NOT Recommend!!! They show that they only care about taking advantage of business hard earned money! Networx has not only mislead a business by not holding true to there rules and how the company runs but also have lied to customers that I did get to speak with. They false advertise and they are there to only have you pay more money with no results in return and arent helpful to the businesses paying them for good leads! I want the $500 that we invested in!

  

  Business Response

  Date: 04/10/2023

  Thank you for speaking with me today.  This is not the experience we want for our customers and we appreciate you bringing this to our attention. Per our conversation, we've refunded the balance in your account and your account is cancelled.  If you have any other questions or concerns please us an email at ********************************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charges your credit card constantly. Promises and guarantees over and over that they will reimburse any fraudulently. Sent leads which is now over 90% fraudulent. and they refuse to reimburse even 10% even though they openly admit that I am owed the money. When I call and try to work with customer service, its always the same loud angry guy. They yell, berate,, and then hang up. They said that they will credit everything that is owed within 10 days and it has been almost 8 months. They continue taking money, but not providing any service until you close out the account.. bad leads are a natural occurrence in lead generation, but they take it to a new level heading over 90% fraud rate and yelling at you when you call to try to have your account credited for the gross fraud even with full documentation

  

  Business Response

  Date: 03/10/2023

  *************, Thank you so much for speaking with me today and per our conversation, we will be working together to resolve the issues you are having and improve your experience as of late.  Thank you again for taking the time to talk with me and I look forward to assisting you further.  ***********************, CSAT Manager

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this business to please stop contacting me and they open refuse and call be from multple random numbers on a daily basis. I just want to be left alone please. The lady's name is Jam.

  

  Business Response

  Date: 03/09/2023

  This is not the experience we want for our customers. Send us a DM or email ******************************* so we can make it right ASAP! 
  
  

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19560733
  
  I am rejecting this response because:
  I do not want to contact or be contacted ANYMORE, EVER! Please leave me alone!
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/10/2023

  Per further investigation, we've put you on the "Do Not Call List" and you should not be receiving calls - If you have any other calls please email us at *******************************.  Thank you, ***********************, CSAT Manager

  Customer Answer

  Date: 03/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charge you even if they dont give you a number for customer or customer doesnt doesnt want an inspection. To charge for companies 45 each and dont follow up when you try to discuss it. Criminal

  

  Business Response

  Date: 03/13/2023

  Hi ***, really sorry for any disappointment or frustration. I personally reached out you on March 6th and left a message and I see you returned my call on Saturday afternoon (March 11th).  Our business hours are Monday-Friday 8:00AM-5:00PM EST.  I am happy to schedule a specific time to speak if that works better for you.  I did send a text message to you today with my direct line or you reach reach me at *******************************  I look forward to assisting you on this matter.  Thank you, ***********************, CSAT Manager

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave them $300 for leads, the first 2 leads didnt answer after many attempts. I canceled my account and they refused to refund the remaining balance. I no long need their service, it was a waste of time and money, they have my money and I want it returned.

  

  Business Response

  Date: 03/01/2023

  Hi *****, this definitely isn't the experience we want to create for our customers.  I've looked into the leads and see you had a successful appointment set with one of them,  congratulations.  Let us know how your appointment/estimates goes with this customer.  Per your request, your account was deactivated and the remaining balance you receive in leads.  Should you have any questions, please email me at *******************************.  Thank you ***********************, CSAT Manager
  

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19513610
  
  I am rejecting this response because:
  I did not set an appointment with any clients. I do not want my money back in the form of leads, I want my money back in the form of a legal tender. 
  Sincerely,
  
  *******************

  

  Business Response

  Date: 03/13/2023

  Hi *****, thank you for taking the time to speak with me today.  Per our conversation, I've cancelled your account and refunded the balance.  Please let me know if there is anything further I can do for you.  ***********************, CSAT Manager

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Networx has been calling my business daily and sometimes multiple times a day for a long time. Despite me asking callers to put us on their no call list and explaining what has been happening, they continue to call.

  

  Business Response

  Date: 03/01/2023

  Thank you for your response.  Management has put you on the dnc list and there should not be an issue again.  If you get more calls please DM me or email me at *******************************  Thank you ***********************, CSAT Manager

  Customer Answer

  Date: 03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription after recieving several fake leads. The customers didn't answer, some of the phone numbers were disconnected. This is my 2nd time trying Networkx and they are fake. They steal money from customers. The representative was so rude when I wanted to cancel my subscription and said I had to finish another $600 worth of leads. This company is a SCAM, BEWARE!

  

  Business Response

  Date: 02/24/2023

  This is not the experience we want for our customers. Send us a DM or email ******************************* so we can make it right ASAP!  ***********************, CSAT Manager