Complaints

This profile includes complaints for Networx Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Networx Systems, Inc.

  3399 Peachtree Rd NE Atlanta, GA 30326-1120

  
• 

  Networx Systems, Inc.

  589 N Dupont Hwy Dover, DE 19901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses deceptive and fraudulent marketing/business practices to collect personal contact information from potential clients. I was looking for a lawn care company in my community of **********, *******. A Web site popped up claiming to be for a local company, ************** supposedly in ********** and serving this community. There was no phone number to call to inquire about getting an estimate, just a form to fill out offering an "instant bid," which I didn't want, but since there was no other way to contact them, I filled out the sucker form. I was then contacted by Networx out of *******, ******* saying they could not provide services in my area but had forwarded my info to other vendors. Now I'm sure they've shared and sold my contact info, which will result in tons more spam. Take a look at the ************* Web site if you don't believe this is fraudulent advertising: ************************** Now Networx keeps spamming me with more fraudulent offers of a variety of maintenance services. I have told them to cease and desist and under no circumstances to share or sell my personal contact information. No response from them on that.

  

  Business Response

  Date: 05/15/2023

  We are sorry to hear of the inconvenience this appears to have caused you. Networx provides homeowners across the country with easy access to local contractors qualified to handle all sorts of home projects. In times where we do not have the right pro for the job we share the work request with one of our national partners so homeowners are able to get the assistance they need. If you prefer, you can unsubscribe to any email communication from ** or our partners at any time. We wish you the best of luck finding the right pro for your project. 

  Customer Answer

  Date: 05/20/2023

   
  Complaint: 20057117
  
  I am rejecting this response because: Complaint: 20057117
  
  I am rejecting this response because: The response is a lie. There is no such business as ****** and Sons in **********, *******. Networx Systems uses deceptive and fraudulent business and marketing practices to obtain sensitive customer information and shares it without customer consent with other entities that *** use the information for identity theft and other nefarious purposes. Networx is an aggregator site that uses clever algorithms to generate fake Web sites to fool potential clients into sharing their personal information. I'm sure that they also charge legitimate businesses for customer referrals. Funny thing, I don't believe that a lawn service business in *******, *******, or ********, ***** really needs a customer referral for someone who lives in **********, *******. I have already shared screen shots of the fake ****** and Sons Web site. Now I'm sharing the local yellow pages that have no listing for ****** and Sons in **********. My next stop is the ******* ************************ and local state legislators. This business needs to be forced to stop it's deceptive practices. 
  
  Sincerely,
  
  *********************************
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 05/22/2023

  We understand you feel that our company misrepresented ourselves or misused information you provided.  With consideration for our internal business practice's and other intellectual property, we can say that after further investigation into this matter, the landing page you found does give the impression it is one of a specific contractor. This was likely done to aid in collecting the necessary information to connect you with an actual contactor in your area. However, once we received the request, we sent only 1 email. We show that you replied to that email demanding that we not sell your information, which we did not. At that point, we disqualified your email from our system and closed your account. You have not received any other emails from ** since this request. 

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday May 5,2023 I paid Networx $400 because they agreed to give me $500 credit for their lead generating service. I feel that I was deceived during the sign up process. I was told that all my reviews from my profile on Thumbtack would be exported to my profile on Networx. I was assured that this was a daily process by *******. The next representative ***** advised that she can attach a link to thumbtack but she could not transport my existing reviews. ******* advised that they are partnered with ********* but the next representative ***** was adamant that they were not partners with *********. I showed her that when you access the Networx website it automatically sends you to Thumbtack. She still denied the partnership.. I received three leads since 5/5/2023. The first lead was a customer shopping for a price but the contact information was incorrect. I had to request a refund (it was granted) My second lead was a person that did not speak English I requested a refund (it was granted) My third lead was a person who already had someone completing the project. I requested a refund (refund was denied) I called to cancel my account and I was told that Networx does not have a refund policy. This was not explained when I signed up. Networx is insisting that I stay with them for a month and they are refusing to cancel my account and refund my money. Its only been a few days I do not want to continue to loose my money with this company. The service advertised is not the service that Networx provides. Please help me cancel my account and give me my money back. Im paying for a service that Im not receiving

  

  Business Response

  Date: 05/15/2023

  This is not the experience we want for our customers. It does sound like you were given two different explanations about uploading reviews from Thumbtack so we want to take this opportunity to clarify for you. Networx does not have a relationship with Thumbtack where uploading reviews from their website to ours is possible. Unfortunately it sounds like the agent who assisted you with opening your account believed this was something we could do.  It is possible to manually add reviews using a link that is accessible through your online dashboard or app. After further review of your account it appears that a refund of your initial charge was issued on 5/11/23 along with the account being closed per your request. We wish you all the best and please do not hesitate to contact ** if you need further assistance. 
  
  
  

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* was the worst person to speak to at the cancellation department. I have tried to reach them three times for them to explain to me why the leads I put in needed a credit due to whats on the agreement that was sign for partnership between them and me. He lied to me that my account manager was trying to reach me and that the leads are 2 weeks old and I cant get a refund even tho I have been trying to reach out to the for 2 months and nobody contacted me back. My leads that were supposed to be credit back to me in those 2 months added up to be $300 that should have been sent back to me in credits. DO NOT WORK WITH THIS COMPANY they will talk to you in circles about trying to convince you that the credit does not qualify. The agreement that I signed between them and me clearly states that this is eligible for a credit. Worst experience I have ever had with a lead generation company. This will result in legal action against them.

  

  Business Response

  Date: 05/17/2023

  Were sorry to hear of the recent experience working with our team. We hear the concerns you have raised about the challenges speaking with us or receiving the level of service you expected. We have made many attempts to reach you in the last several weeks but with limited success. Ultimately, on 5/9/23 a member of our Specialist team was able to connect with you to discuss your concerns. Unfortunately, we were not able to meet all of your request at that time. At Networx, we strive to provide high-quality leads to our contractors. However, we understand that sometimes leads may slip through our ***************. In such situations, we are committed to providing prompt and fair resolution to all credit requests. Our goal is to continue to provide you with quality opportunities to generate new business. This review process is part of many new initiatives we are implementing to further increase the value we can provide to our customers. 

• Initial Complaint

  Date:05/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for lead generation. Received 12 leads in 3 days. We called each lead mulitple times. Only talked with 1 lead. After preparing an extensive proposal the lead simply said "nope too high". We wanr a refund for the bogus leads and our company **************** removed from their listings.

  

  Business Response

  Date: 05/15/2023

  We are sorry to hear of your experience. Preparing a complete bid to only be told it's too expensive is certainly frustrating. Networx strives to ensure that every customer generates a positive ROI from the leads they receive. It can take time before the effort put into turning a lead into a job comes to fruition. We understand that sometimes leads may not meet the expectations of our contractors. In such situations, we are committed to providing prompt and fair resolution to all credit requests. For confirmation, your account was closed on 5/8/23, so there will be no further charges to your card. Please keep in mind that you do have full access to your online dashboard. This allows you to manage your plan, update the status of your leads and much more. 
  
  

  Customer Answer

  Date: 05/15/2023

   
  Complaint: 20029150
  
  I am rejecting this response because: I was not offered a refund of $800 charges for unvetted "leads"

  I want a complete refund.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/25/2023

  We have processed a full refund for the $800. We apologize for your experience and will take all feedback in a constructive way to improve our service and platform. We wish you the best.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -This company did not tell me that they were charging my account upfront. -sent me fake/junk customer info and billed me for it -i requested to cancel 4 times via email and twice by phone and its still not canceled -A rep called me today, May 4th to try to stop me from canceling. He mocked me and insulted my business. He said he would cancel the account and has not done so. The account auto-renews and they need to cancel it. There is no contract.

  

  Business Response

  Date: 05/09/2023

  We are sorry to hear of your experience working with us. Anyone with a similar experience would certainly be frustrated. Our records show that your account is currently canceled as of 5/4/23. We will certainly escalate the original conversation you had with our team review. The success of our business relies on the ultimate success of our customers and therefore we do maintain standards that all representatives must maintain. As previously mentioned, your account has been canceled and any leads you received were delivered prior to the cancelation date. If you have any further questions please do not hesitate to reach out to **. 

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 6,2022, Being a single woman I bought a home in *******, ******* to renovate. So I would not be at any risk of being wrongfully done I chose *********** Networx to help me out with a good contractor that would be safe to use. Their advertisement quotes "For A Happier Home". The contractor done the most unprofessional job ever. It looked like a Crackhead stoned did it or even a child. I want to be refunded the money they cost me. The contractor would not make it right he walked off the job. $21,900 dollars later. Leaving me with not enough money to finish the house. I had enough if he would have done a great job but he didn't. He was never there to oversee his So called Subs. Networx has not tried to repay me.

  

  Business Response

  Date: 05/02/2023

  We are so sorry to hear the outcome of your recent renovation project. Stories like this are absolutely the kind of thing that our business never hopes to hear. Unfortunately we are not contractors but instead do help homeowners connect with local pros in their area. We are not involved in the  actual hiring process between a homeowner and a contractor so do not have any other information about your experience. We would love the opportunity to have a member from our ********* services team reach out to learn more about your experience. 

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was sending me leads for my company they promised that I was first on the list to call with leads after I wanted to close my account. Today they sent me a lead that was already taken by another company and it cost me money so I reported the lead so I can get my money back and I was refused. They refuse to refund the money that I still have in my account according to them I have to use the money to be able to receive anything. I would like to have a refund for the total amount that I've given them. I have $379.00 in the account at this time.

  

  Business Response

  Date: 04/27/2023

  We are sad to hear of your experience. After reviewing your account it appears you have received 3 leads since joining Networx. With all forms of marketing & advertising there will times when leads just don't work out. It seems this was the case with one of your leads. While this can be frustrating for anyone, we ask all customers to consider the overall ROI they receive from our services. Our records show that you did end up winning a carpet cleaning job which is great to see! As our representative mentioned, the initial budget is intended to receive leads with. Therefore, while your account is currently canceled you will still receive leads with the remaining funds in your balance until it is depleted. You still have full access to your online dashboard and mobile app so that you may manage your account as you wish. All the best. 

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19977567
  
  I am rejecting this response because:

  I  was supposed to be the first one that got the lead before anyone else but the Las one I received that was not the case so I  was lied to and when I rejoined the last time the lady I spoke with said if I had to put more money on my account and I told her I could afford $100.00 and my credit card was charged $300.00 so I'm loosing more than I gain.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/09/2023

  The customer was enrolled in our Exclusive Lead program. Therefore leads are only sent to one Networx pro. Unfortunately we are not able to control whether a homeowner chooses to get other estimates or in some cases calls another company before submitting their request through out site. We do encourage all customers to call leads as soon as they receive them to increase the chances of connecting with the homeowner. 

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 19977567
  
  I am rejecting this response because: that's not what happened 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/15/2023

  We have issued a refund for the amount of $147.00 back to the card on file. This is the remaining amount of the initial $300 that you invested. Please keep in mind that you have full access to your online dashboard so that you can manage your plan as you wish. We wish you the best. 

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company doing business in legally ***** everyone off include people who want to get jobs plus in report plus the customer

  

  Business Response

  Date: 04/25/2023

  It sounds like your experience with us was far from perfect. After reviewing your account history it does appear you receive some leads that did not meet our quality standards and were ultimately credited back to your account. The initial balance is intended to be used for leads. However, we have decided to refund your initial charge back to the credit card on file.

  Customer Answer

  Date: 04/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Imtiaz Ally

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had network app for about a week they literally robbed me without providing me any service at all sending me fake leads and taking money out of my account for it. This app is the biggest Scam I've ever dealt with in my life.. The network app is a big scam..

  

  Business Response

  Date: 04/24/2023

  We are sorry to hear of your experience using Networx so far. There is an currently an open ticket on your account and a member of our team will be in contact with you ASAP regarding your concerns. 

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Networx acquired my information without my consent and has disseminated it to numerous third parties without my consent. When I called to have my information removed from their systems, they claimed that it was not possible. They also told me they would continue disseminating my information even though I told them not to. I will be filing suit unless my information is removed.

  

  Business Response

  Date: 04/19/2023

  This is not the experience we want for our customers. We have removed you from our system per your request and we apologize for any inconvenience.  If you have any further questions or need any further assistance please email *******************************