Complaints

This profile includes complaints for Networx Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Networx Systems, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Networx Systems, Inc.

  3399 Peachtree Rd NE Atlanta, GA 30326-1120

  
• 

  Networx Systems, Inc.

  589 N Dupont Hwy Dover, DE 19901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to their network to get job leads I didnt get any leads or information I call them sent them e mail go ask for a refund they just denied it, i feel like they just scammed me

  

  Business Response

  Date: 06/27/2023

  We are sorry to hear of this. At Networx, we strive to provide high-quality leads to our contractors. However, we understand that sometimes leads may slip through our ***************. In such situations, we are committed to providing prompt and fair resolution to all credit requests. After reviewing your account we show that you never received any leads from us within the week you were active. Therefore, we do not understand the purpose of the complaint at this time. 
  
  

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20220411
  
  I am rejecting this response because:

  i sent multiple emails requesting refund of my money havent had a response by e mail i call and the representative was rude and refused to give me a refund  to me this is nothing but a sacam 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/29/2023

  Your concern is understandable. However, per Networx terms and conditions the initial balance is to be used for leads. This is because Networx immediately begins advertising for you to ensure you receive the leads you signed up for. Attached is a copy of the Membership Agreement you signed when opening the account. Please note that you have full access to your online dashboard and mobile app. From there you can continue to manage your account including submitting a lead for review if necessary. 

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20220411
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Scam thats what yall did to me and plenty other people everything yall do I didnt sign any contract yall just took my money this is a fraud 

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using Networx as one of their service providers, Pro Lift Garage Doors of **************. I have called several times to cancel their service because their leads are terrible! They will tell me someone will be calling back to follow up or tell me my account is cancelled but they will not cancel it. If they do not cancel my account from this I will be contacting an attorney. Cancel my account!!!!

  

  Business Response

  Date: 06/22/2023

  It is concerning to read this from any customer. After reviewing your account history it appears your account was closed on 6/20/23 after a conversation with our team. Outside of this we do not see any other communication requesting the cancelation of your account. If there were any previous attempts to contact us that were missed by our team we apologize for any oversight. Please feel free to contact us if you have any further questions. 

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2nd I used the Networx website to find a contractor for fence repair Quality Fence LLC. They first texted from ************ and wanted to get on a call. He said his name was **** when he called from this phone number ************ and sounded polite and knowledgeable. After allegedly taking down my details he provided me with an estimate of $540.50 and said I needed to put down $356 for a deposit. He asked if i had Cash App and i said no. He then said said ***** which i did have. He gave me the phone number of ************ and said the name is under ************************ was scheduled for 5/4 between 12-12:30. On 5/4, no one came. I texted at 2:41 and no response until my 5th text. They said their trailer was messed up. I was willing to give them another chance and followed up however no response from them since. I have tried to get in touch with Networx at least 3 times to get assistance and have not heard from them either. Here is Quality Fence LLC listing ***************************************************

  

  Business Response

  Date: 06/21/2023

  We are sorry to hear of your experience finding a fencing pro. An outcome such as this is certainly not what we want for any homeowner. We have a dedicated team to assist in resolving issues such as this. Using the information provided through the BBB we will have a member of our satisfaction team reach out to you directly. 

  Customer Answer

  Date: 06/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will communicate directly with Networx in regards to the company listed on their website.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed and prepaid alot of $$ to buy leads that were interested in home projects and the leads are absolutely phoeny!!! Not one of these customers have a clue what Im talking about when I call and say do you need a new gutter system so they are terrible for takin peoples money !!!

  

  Business Response

  Date: 06/22/2023

  We are sorry to hear of this. Unfortunately we are unable to locate an account using the contact info you provided to the BBB. If you are comfortable doing so we would be happy to review your account and help resolve any concerns your have. 

• Initial Complaint

  Date:06/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for Networxs service. They charged me money for each lead. Each lead I received had a number that was disconnected or the client had no clue what I was talking about when I tried to sell my service. I spent $500 of my own money and Networx promised me $200 in credit since I paid it at once. Within 1 week the $700 in total was gone and I received no work at all.

  

  Business Response

  Date: 06/14/2023

  We are sorry to hear that things did not work out for you. To have trouble reaching a homeowner is certainly frustrating. . At Networx, we strive to provide high-quality leads to our contractors. However, we understand that sometimes leads may slip through our ***************. In such situations, we are committed to providing prompt and fair resolution to all credit requests. Per your account history we do see you were credited for any leads that contained incorrect contact details. Be that your account was recently opened we encourage you to continue to follow up with any leads that you were unable to reach initially. 

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They give you fake leads and never give refunds. Even if it's their fault.

  

  Business Response

  Date: 06/21/2023

  It is unfortunate to hear this kind of feedback from a customer, especially seeing the account was just opened. At Networx, we strive to provide high-quality leads to our contractors. However, we understand that sometimes leads may slip through our ***************. In such situations, we are committed to providing prompt and fair resolution to all credit requests. In this case we show that 2 of the 4 leads where credit was requested were approved and credited back to be used for new leads. As of this time your account has been closed per your request and any remaining balance is available for additional leads. You still retain full access to your dashboard and mobile app where you manage your account as needed, in addition to this you may request credit on a lead if necessary. 
  
  

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20164476
  
  I am rejecting this response because:I want my remaining balance back. I am not gonna be satisfied with their fake leads and very rude people working there. This company has screwed over many people. I wish I had read the reviews before ever dealing with them. I will not ever accept another fake lead from them. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/22/2023

  It can certainly be frustrating to receive a lead that you are unable to contact or are unable to close for one reason or another. To claim that every lead you received was not credited back simply isn't true. However, it does appear that Networx is not a fit for your business and therefore will refund the remaining balance in your account. 

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  As long as I get my 199 that's left back. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to about changes that were made with the company since I last worked with them. Nonstop calls, even after you tell them to stop Horrible customer service, the last person I spoke to should be fired. I gave them $800 last week. Since they were unable to get me in contact with any homeowners that wanted roof work done, just give me back my 800 bucks and Ill pull my complaint.

  

  Business Response

  Date: 06/06/2023

  It is sad to hear things are not off to the best of starts. We do see that you received some leads that required credit. It can be frustrating to have this happen with the first few leads you receive. As with all advertising or sales there are ebbs and flows but it is clear we did not start things off the way you imagined. At Networx, we strive to provide high-quality leads to our contractors. However, we understand that sometimes leads may slip through our ***************. In such situations, we are committed to providing prompt and fair resolution to all credit requests. This ensures you will not pay for leads that do not meet our quality standards and will have a fair opportunity to earn business with the new leads you receive. We ask you to please reach out to our team at any time if you need additional support. 

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20125255
  
  I am rejecting this response because:
  Im constantly getting bothered by people from Networx and they lied to me in their original premise when they said they fixed all these problems. They lied to me and to get me to give them money and the service is absolute garbage. The couple people who I have managed to talk to on the phone who said they never requested roof work also said that they probably had 10 different contractors call them and I was told by Networx they would send it to no more than three. Since they have still have no longer provided me with a lead, a very simple resolution would just be to refund me my money, and let ** part ways, and I will revoke my complaint. That is a very simple resolution to this problem. I no longer wish to do business with them, why they wont just let me go is abhorrent to me.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/08/2023

  As mentioned in our original response, we are committed to providing prompt and fair resolution for any leads that do not meet our quality standards. As of this time you have been credited back for these leads and your current balance reflects this. Per your request we will close your account and refund any available funds. 

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20125255
  
  I am rejecting this response because:
  
  I will accept the response when the action is taken and $800 is back in my account.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 weeks ago I spoke to a **************************** I believe her last name was, signed me up, sounded great and helpful like she truly wanted to help me grow my business. The first day I paid the first 5 leads or so were for the wrong service area for the wrong job descriptions, most of my leads came for things that I did not do or want to receive leads for, after about one day they sent me a bunch of useless leads that cost me over 200 bucks and then they tell me that my other $500 deposit for leads is non-refundable and with the track record like that I do not want any parts of this company, spoke to another agent for the networks company and she hung up on me while I was speaking on my grievances. Bad company all around my first two days were all bad leads I had to shut off my leads for the first 2 weeks so they would stop sending me to bad leads and taking my money, no one wants to help no one wants to provide credits all the leads that weren't supposed to come to me they charged me for it and refused to give me a credit for it and if anyone out here is reading this have used home advisor, they are worse than home advisor I do not recommend this company to anyone for anything quite frankly hope they go out of business fast because they're praying on small businesses

  

  Business Response

  Date: 05/26/2023

  Were sorry to hear of your recent experience.  After reviewing your account details we show that the lead category and service area were confirmed with you during the sales call.  While some leads were not approved for credit you were approved for others. Per our terms and conditions any available funds are to be used for leads. While the remaining balance is not eligible for a refund you still have access to your online dashboard and are able to manage your account as you wish. 

   

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From aproximately 4/28/23 I have been bombarded with calls (I am on the no call list) from businesses who are asking to give me a quote on a new roof. I have had a new roof for the last 2 years already. Every business who calls I tell them I am not looking for a new roof and they let me know that Networx Systems, Inc. is charging them to get my phone number as a business lead. This is fraudulent. They are profiting from false sales. I never contacted this company for any reason. They should not be selling my phone number like this. It is causing me great stress and is a fraudulent lead for the proposed businesses looking for jobs. I have tried to reach customer service but after 25 minutes on hold, I cannot get them to answer the phone to resolve this. Can you PLEASE help?

  

  Business Response

  Date: 05/25/2023

  Hi *****,

  We are terribly sorry for your experience. We received your information as a quote request for a new roof on 5/12 from one of our third party partners. We have since addressed this with the partner to learn how this happened. We will do our best to update the pros to no longer contact you and have also ensured that you no longer receive emails or calls directly from **.

   

  Again, please accept our apologies.

  Customer Answer

  Date: 05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company and the same man keeps calling me after I said to do no call me and to take me off of their list! I requested the information ONCE! And after collecting the information I needed I decided I did not want to proceed with the company! I started to receive harassing phone calls and even insulting and mocking down right disgusting phone calls multiple times after stating to do not call me ! That is illegal!

  

  Business Response

  Date: 05/25/2023

  We apologize for any unwanted calls from our team. We will be looking into this situation to understand where we can improve to ensure potential customers that do not wish to be contacted by our team do not continue to receive calls. Your contact info has been added to our Do Not Call list so you should not receive any further contact from us in the future.