Complaints

This profile includes complaints for Networx Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Networx Systems, Inc.

  3399 Peachtree Rd NE Atlanta, GA 30326-1120

  
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  Networx Systems, Inc.

  589 N Dupont Hwy Dover, DE 19901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am mostly okay with this response.  I am saying that I believe networx lifted our information from somewhere.  I want to know from where and how company will get all these contractors to stop calling me.

  

  Business Response

  Date: 07/15/2023

  We are sorry to hear of your experience. A manager will contact you to gather more information regarding your concern. To our knowledge Networx does not have a relationship with Yelp of this kind. Therefore we are not certain exactly how your information was submitted or shared with local contractors. Our intention is to connect homeowners who are actively seeking help from local professionals and not to share information with our customers that does not meet a specific criteria. This creates a bad experience not only for the homeowner (you) but for the pros that use our services (our customers). We look forward to resolving this issue for you as we imagine it is frustrating to receive unsolicited calls. 

  

  Business Response

  Date: 07/24/2023

  Your concern was escalated to our homeowner experience manager and you should have received a phone call by now. We have contacted this particular partner and requested they cease this form of engagement through their ads. As previously stated Networx did not collect your information but merely attempted to connect you with local contractors in our network using the contact info that was provided to us. We would encourage you to inform any business that does contact you that you are not in need of an estimate and to contact Networx for assistance. 

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I would have liked to have been informed how my information was mined. Who created this mess in the first place?
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of June or the last of May I decided to give the lead generating company networx a try. They were persistent in trying to get my business so I finally gave in. Its a pre paid lead service and I have a gutter business. NETWORX IS A SCAM. In the middle of ********** 3 weeks in after I had paid them I still hadn't received the lead and I was going broke so I called them and asked them to refund my money they said that they could not refund my money then they said that they would check to see if they could refund my money then they came back and said that they could not refund my money because it is their policy nobody said anything in the beginning about no refunds if they would have said no refunds I would have took my business elsewhere. I called the prosecuting attorney in my town and they said to call the police and file a report so I filed a report with The sheriff's office in the county that I Live in. I've read other complaints about this company not refunding money and everything that they say on the replies to the complaints with the Better Business Bureau never addresses anything about refundant of money. Sure they will tell you that if you have a lead that is faker bogus that you can report it and I'll give you credit for that lead but they're not gonna give you your money back period I wouldn't Give anybody their money back either if I was running a con scam company like they are . If they don't refund my moneyI'm gonna take it to the Attorney GeneralAnd file a lawsuit I guess they have pending class action lawsuits already I should have done my research before I Attempted to do any kind of business with these people they literally stole $400 of my hard-earned money and will not give it backAnd over a month and a 1/2Since I've been with their company I have sold one lead and made $2000. I can't live off of $2000 A month this company needs to be shut down. The manager's name is ************ a real character Full of lies And deceit And deceit

  

  Business Response

  Date: 07/15/2023

  It's concerning to see a complaint such as this from anyone. It sounds as if we really failed to meet your expectations. Networx is not a perfect fit for everyone but over the last 15+ years we continue to provide a tangible service that can bring customers real returns on their investments if used properly. Per your account history and details included in this complaint we see you opened the account on 6/9 and received 11 leads before closing the account on 6/15. We are thrilled to hear of the job you did close. It's understandable that the return on that job may not cover all of your personal and professional expenses. However, we are confident that your initial $400 investment in leads has been a success given your stated return on the job you did win. Currently there is $195 remaining in your balance that is to be used for leads. We realize for some that adjustments may need to be made during the first few weeks of using a service such as this and therefore reserve all initial funds to be used towards leads. You still retain full access to your online dashboard where you can control your account as needed. We wish you the best of luck
  
  

• Initial Complaint

  Date:07/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This contractor referral company poses as as fake businesses via websites to collect consumer information and sell that information to contractors as "leads." I sought an estimate on roofing services from "****** and Sons - Voted #1 in *********" only to learn this business doesn't exist and then contacted by several businesses from whom I didn't request and estimate. I do not find this transparent business practice and think the BBB A+ rating is unwarranted.

  

  Business Response

  Date: 07/15/2023

  At Networx we work with various partners within the home improvement space to help connect consumers with local professionals nationwide. In this case we have contacted the publisher who sent us your request and have relayed your complaint. Specifically that the site implied you were contacting a contractor named ****** & Sons. Are there additional means that would help rectify the situation for you? 
  

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Networx - Our account is ******************************* and the account number is *******

  

  Business Response

  Date: 07/07/2023

  It is unfortunate to hear of any challenges you had attempting to close your account. ********************** does not work for everyone but when a customer does choose to leave we hope to at least part as friends. Unfortunately we are unable to locate your account with the contact information you provided. If you would like to provide us with additional information that is attached to your Networx account we are more than happy to assist further. 

  

  Business Response

  Date: 07/12/2023

  We are sorry to hear about your experience working with us. To hear feedback like this is concerning no doubt. As any business would, we do attempt to solve any concern a customer may have in an effort to retain their business. However, this process is not in place to create a negative experience for customers. The account has been reviewed by our management team and the manner in which the cancelation process was handled has been addressed. As requested the account was closed on 7/5/23. Your contact information was also placed on our Do Not Call list. We wish you all the best and again, apologize for any frustration this may have caused. 

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20239208
  
  I am rejecting this response because: This response is simply not true nor is it accurate whatsoever.

  We manually zeroed our budget out and made us inactive on their website 27 days before the renewal date! Unfortunately, their website doesn't allow you to out right cancel, they require us to contact support. So we called Networx support and told them to cancel our account over a month ago.

  Then we noticed a new charge for $750 where Networx renewed our account despite informing them we wanted to cancel weeks ago!

  We called the correct phone number ************* multiple times over the course of a week to try to reach them but were unsuccessful in making any progress. We either couldn't get anyone on the phone or they would claim they couldn't find our account or they'd find our account but couldn't find any charges. And In fact the one thing I can give them credit for is finding their phone number is very easy. Not only did we have it on file at the office because we were a client of Networx, but if one were to ****** Networx Systems, that same phone number is prominently displayed all over the internet and on several websites. There are simply no other phone numbers to get confused with, the suggestion in Networx's response is a desperate attempt to deflect their bad business practices.

  When we finally did reach someone who could locate our account and the charges; they were unprofessional and argumentative, claiming we never called. Then when we finally reached a supervisor, he was even more argumentative and didn't even have a record of the previous call. He then proceeded to inform me that they do not do refunds under any circumstance, despite this fraudulent renewal charge of $750. 

  We should have been credited back the full $750, not a partial amount. We need to be credited back the full amount, anything less than that is simply unethical and not in good business practice. Our main concern is not only getting fully paid back for services we didn't want or use, but to make sure Networx does not continue to fraudulently charge other companies additional months of undesired and unused services. The business community needs to be made aware, these practices are unacceptable.

  
  Sincerely,
  
  *********************

  e told us that before. They also refuse to refund the $750 despite us already notifying them of cancellation and us not using their services since.This company simply refuses to do the right thing and continues to charge customers unethically after cancellation. They also refuse to refund despite their mistake, this is an example of how companies should not operate with customers. I certainly hope they don't continue to defraud other companies in need of their market's services. We've requested to speaker to one of the owners, ********, to further resolve the issue and we get absolutely nowhere.

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20239208
  
  I am rejecting this response because: this business is simply not being truthful; gaslighting what transpired by not taking accountability for their incompetence, unprofessionalism, and deceptive practices. We do not consider this matter closed; if we are not credited the full amount we will exhaust all other options within our legal rights to be paid in full in addition to filing complaints with every single regulatory board, public forum, governmental agency and organization that oversees or documents Networx business practices.

   

  Respectfully,

  
  *********************

  

  Business Response

  Date: 07/06/2023

  We realize you feel as if Networx took actions with your account without approval or consent but this is not the case. Per the account history, the account was paused on 5/24/23 through 06/21/23 via your online dashboard. On 6/19/23 you received an email reminder informing you that the account would resume on 6/21/23 and the budget would be refilled at that time. After the account resumed we did receive two calls on 6/26/23 at which time your account was closed. We understand any frustration this may have caused you. However, the claim that you were charged fraudulently is inaccurate. Lastly, we feel it is important to mention that upon activating your account you also received an additional $400 credit towards leads during the first 30 days. We wish you all the best and consider this matter closed at this time. 

  

  Business Response

  Date: 06/29/2023

  Feedback such as this is most concerning, especially if you feel Networx behaved in an unethical or fraudulent manner. We value any and all feedback from customers and take claims of this nature seriously. Per the account history, our records show the only attempt to reach our support team regarding cancelation of the account was on 6/26/23. The account was closed at that time, per your request.  It is possible you attempted to reach us from a number not associated with your account. However, at the time the request to cancel was received by our team the account was in fact closed. Please note that the remaining balance of $472.00 was also refunded to the card on file, per your request.  We hope this has addressed your concerns. 

• Initial Complaint

  Date:06/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/27/2023

  Your experience does sound frustrating. It is concerning to hear that you are still getting calls after requesting to no longer be contacted. We have a do not call list for this exact reason. The phone number you listed with this complaint has been added to our do not call list. You should not receive any further calls to this number going forward. Again, we apologize for and frustration this may have caused. 

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20220411
  
  I am rejecting this response because:

  i sent multiple emails requesting refund of my money havent had a response by e mail i call and the representative was rude and refused to give me a refund  to me this is nothing but a sacam 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/27/2023

  We are sorry to hear of this. At Networx, we strive to provide high-quality leads to our contractors. However, we understand that sometimes leads may slip through our ***************. In such situations, we are committed to providing prompt and fair resolution to all credit requests. After reviewing your account we show that you never received any leads from us within the week you were active. Therefore, we do not understand the purpose of the complaint at this time. 
  
  

  

  Business Response

  Date: 06/29/2023

  Your concern is understandable. However, per Networx terms and conditions the initial balance is to be used for leads. This is because Networx immediately begins advertising for you to ensure you receive the leads you signed up for. Attached is a copy of the Membership Agreement you signed when opening the account. Please note that you have full access to your online dashboard and mobile app. From there you can continue to manage your account including submitting a lead for review if necessary. 

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20220411
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Scam thats what yall did to me and plenty other people everything yall do I didnt sign any contract yall just took my money this is a fraud 

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using Networx as one of their service providers, Pro Lift Garage Doors of **************. I have called several times to cancel their service because their leads are terrible! They will tell me someone will be calling back to follow up or tell me my account is cancelled but they will not cancel it. If they do not cancel my account from this I will be contacting an attorney. Cancel my account!!!!

  

  Business Response

  Date: 06/22/2023

  It is concerning to read this from any customer. After reviewing your account history it appears your account was closed on 6/20/23 after a conversation with our team. Outside of this we do not see any other communication requesting the cancelation of your account. If there were any previous attempts to contact us that were missed by our team we apologize for any oversight. Please feel free to contact us if you have any further questions. 

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will communicate directly with Networx in regards to the company listed on their website.
  
  Sincerely,
  
  *************************************************************************

  

  Business Response

  Date: 06/21/2023

  We are sorry to hear of your experience finding a fencing pro. An outcome such as this is certainly not what we want for any homeowner. We have a dedicated team to assist in resolving issues such as this. Using the information provided through the BBB we will have a member of our satisfaction team reach out to you directly. 

• Initial Complaint

  Date:06/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed and prepaid alot of $$ to buy leads that were interested in home projects and the leads are absolutely phoeny!!! Not one of these customers have a clue what Im talking about when I call and say do you need a new gutter system so they are terrible for takin peoples money !!!

  

  Business Response

  Date: 06/22/2023

  We are sorry to hear of this. Unfortunately we are unable to locate an account using the contact info you provided to the BBB. If you are comfortable doing so we would be happy to review your account and help resolve any concerns your have.