Complaints

This profile includes complaints for Networx Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Networx Systems, Inc.

  3399 Peachtree Rd NE Atlanta, GA 30326-1120

  
• 

  Networx Systems, Inc.

  589 N Dupont Hwy Dover, DE 19901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company and their business model is a joke and scam. We were promised the world by a sales rep looking to sign us up and we were very very hesitant after having bad experiences with HomeAdvisor. Went ahead and gave it a chance with nothing out of it but bad/fake leads. We kept the account on pause as long as we could and recently went of a business so the service is obviously no longer useful to us anyways. We were not aware the account was going to be reactivated and my card was charged $300. I called immediately the next day (since it was charged the night before) to figure out what was going on and to try to get a refund since were no longer in business. First person I spoke to was of no use, kept repeating the same thing and I asked to speak with someone higher up, they agreed, sat on hold a long time and they came back to say the same things and was not allowed to speak with anyone higher up to get this resolved. Called in again to speak with someone else and same case. Did not want it to come to this and doing a complaint, but bad customer service resulted in this. Were looking for a refund of the $300 that was charged and want this resolved. They have a horrible business structure with no refunds. As if their leads arent giving them a bad enough name just like home advisor, this just adds to all that. We want a refund for the amount charged.

  

  Business Response

  Date: 12/31/2022

  Thank you for your message regarding your account.  I apologize for your dissatisfaction with our service.  We welcome reviews such as yours so that we can take a deeper look at our service and make adjustments or improvements.  In reviewing the account, we see it was on pause by you for the time frame you indicated.  Prior to the activation, an email was sent to advise that the charge would be applied to the card on file.  This email was opened, date and time stamped prior  to the charge by the email for the company on file.  We've cancelled your account per your request.  No further charges will be made and the balance of your account will be sent to you in leads until the balance is depleted. 

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We (an HVAC company) signed up for Networx and quickly realized the leads were c*** After some back and forth with Networx representatives, we canceled our account. Instead, they "placed it on hold", then reopened it a month later, charged us $700, and refuse to refund our money. I believe our account is now "deactivated" but the sales reps keep calling and calling and calling even though we've told them to stop/take us off the list. every time I try to speak with someone about the refund, I get the run around from lower level employees, transferred to phones that ring and ring with no answer, or get hung up on when they tell me they are transferring to a specific person. If I do end up reaching a person, they tell me there are no refunds. They are a scam; shady and dishonest -please stay away from them! This has been going on for months-Luckily, I have every call recorded.

  

  Business Response

  Date: 12/28/2022

  Thank you for your message regarding your account.  I apologize for your dissatisfaction with our service.  We welcome reviews such as yours so that we can take a deeper look at our service and make adjustments or improvements.  In reviewing the account, your initial charge is the only charge made on this account.  We've cancelled your account per your request.  No further charges will be made and the balance of your account will be sent to you in leads until the balance is depleted.  

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18627272
  
  I am rejecting this response because: Not accurate at all.  You charged me twice, once after we told you we didn't want your service anymore.  I don't want your leads, I want a refund as your service is so unsatisfactory that I will never use your "leads" again.  Clearly, this is a systemic issue, if not your actual business model, and your response to me and to the other contractors who have the exact same complaint is, frankly, horse-sh*t.  I am as unhappy with a service as one can get so there is no other remedy I will accept other than a full refund.  I'd also accept a full investigation into your company for misleading and predatory business practices.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/31/2022

  Thank you for your response.  We've called your office and left messages with someone as well as sent an email to get clarification.  If you can please provide us with the copy of the charges, we can investigate this issue further.  We would like to clear this up as soon as possible for all involved.  We look forward to hear back from your offices to resolve this issue.

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following is an email correspondence sent to: (Networx Systems Re: Unauthorized ******** ******************** Card Ending **** ************************ You have an account with ******************* of **************** Concrete Const. and not ************************. I authorized a one-time debit of $100.00 only. My card was to be used for activation purposes only and not the main method of payment. I was deceived and lied to about how this purchase would be transacted. I hereby revoke any and all privileges that you think you may have. I did so also when I spoke with *********************, Manager with your team. I discussed in great link with him about the fact that the charge of $131.00 was unauthorized. Your sales ***** ******* assured me that there would not be any other charges coming out of this account. ********************* promised to call me back on yesterday to give me an update on rectifying this matter but he also lied. Your behavior with my bank card was fraudulent in nature because you took it upon yourselves to transact on my debit card without my knowledge and authorization. I need a Manager to call me concerning this entire matter. Thank you. )I have tried to resolve this with the above mentioned representatives but without resolution. This company's practices are deceptive and transact business like Scammers. They charge you for leads that in my opinion they know are not qualified leads.

  

  Business Response

  Date: 12/27/2022

  Thank you for your message regarding the charge to your credit card.  I apologize for the dissatisfaction you felt when you got off the phone with our agent last week.  We welcome reviews such as yours so that we can take a deeper look at our service and adjust or make improvements.  In reviewing the calls associated with this account, it was determined that the account was set up properly with all the specifics regarding weekly billing reviewed with you. The account was also closed per your request.  The amount billed was the correct amount you were owed for the leads received.

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18603780
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/31/2022

  Thank you for your response.  If you can please elaborate further on your reason for rejection, it looks as though the information did not come all the way through the system.  We are **************** further options but at this point do not have much to go on other than the recorded calls for the account.  Please let us know what you want us to consider further in order to resolve this issue.  Thank you.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this lead generating company for my business and noticed that they over charged me for leads that I paid for. I had talked numerous times on a recorded line about being refunded For the 6 extra leads I was charged for but did not receive. I was told on a recorded line that I would be credited on the next cycle then when I call I got to talk to this girl ******* and when I asked her to connect me to someone else. She told me no and that either I deal with it or get my account shut down now I'm seeing everyone saying there being scammed and I feel the same I just want what is owed to me there is. No corporate office to contact and I'm stuck with this same woman on my account I want to have her removed and fix this issue or I will not continue to do business with them

  

  Business Response

  Date: 12/21/2022

  Thank you for your message.  We welcome reviews such as yours so that we can take a deeper look at our service and make adjustments or improvements.  In reviewing your account, we note 38 leads received and 9 credits issued since October 1, 2022.  Upon review of your account all leads eligible for credit were properly credited.  We can also see that all leads received via email were opened on the date those leads were issued and have the proper time and date stamp.  With the credits issued there is no further refund due to you at this time. If you would like to review this further please contact *************************************.    
  
  

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Certain ***************************** contacted me from Networx ************************ claiming he can work something out for me that will be tailor made and if I open an account now through him, and deposit $500 which I did on Wednesday November 23 2022, nothing will happen to the account until January when I am ready to take the on leads. He also said if anything happens that I don't like I should do nothing. I should call him so we can work things out. The next day, Networx started sending me mails of leads and started deducting money from my balance. I called the number ***************************** gave me as his cell but it won't work and have not worked since then. I began sending text messages bringing the development to his attention but he won't respond. The number he gave me is ************. The one he called me with is ************ which also do not work. This then points to the fact that Networx is in business hoodwink, deceive and hoodwink unsuspecting contractors. ***************************** is their Agent and he lied that he is a Pastor when he found out I am a Pastor and I chose to trust him based on that but he has now shown that he is a scammer.Please I need help to recover $500 From Networx and ***************************** and stop them from further charging my credit card because I suspect they will do so once, in their judgement, my account has become depleted.Thank you

  

  Business Response

  Date: 12/06/2022

  Thank you for your message.  We welcome reviews such as yours so that we can take a deeper look at our service and make adjustments or improvements. A representative did reach out to **** on 12/1/2022 and adjusted his account, refunding his initial amount for the service on 11/30/22.  Per my conversation with **** today (12/6/2022) I advised him that the refund was processed and then went over where his account now stands.  We do ask that the review be taken down and/or the phone number for the agent be blocked out as this poses a security threat to an employee.  We appreciate the opportunity to make this right with **** and appreciate his open mindedness to reach an understanding.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to circumstances, we had to close down our plumbing company as we no longer had a plumber. I contacted Networx to cancel services and close down our account, requesting a credit back to our credit card of the $723 balance that remains in our account from the advance draft of $1169 that was paid as a recurring pre-payment on 8/30/2022. In that call I requested the credit to be put back on my card. When the representative spoke to me I did not catch that he was not agreeing to proceed with that, but was instead saying that they would refund the balance in leads. I don't need more leads, this company is closed!!! I would like my $723 that is sitting as an UNUSED credit, that has not been spent on leads yet, returned to my card immediately. I called back in to confirm they will refund the balance of my account, and the account representative, ****, became combative and refused, stating the same, that he said they can only pay it out in leads. I don't need leads, I want my money back as no services have been rendered yet for that balance. I absolutely request a response back.

  

  Business Response

  Date: 11/14/2022

  We are sorry to know the experience of closing your account was handled this way. It's understandable that you would wish to have the remaining funds from your balance refunded considering you currently do not have the proper staff to handle new work requests. We apologize for this not being considered and that an alternative solution was not provided to you. After reviewing your account history we have determined that you do qualify to have any remaining funds refunded if so requested. The remaining balance of $723.00 has been returned to the card you have on file. We wish you the best and apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate your response, and would just ask that any future considerations to other clients of yours be made with your managers prior to having to escalate.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had joined network to get more work and was going to get billed on every 8th of the month but caught myself being too busy so had it on pause. Had it on pause for several months with network not being able to bill me then when the pause ended before I can put a pause again they charged my card not being close to the 8th of the month. So I decided to call them for info and for my money back plus to cancel cause of there practices but they refuse to give me my money back. All I wanted was my money back but they refuse to do it and now I'm out 500dlls

  

  Business Response

  Date: 11/22/2022

  We apologize for any dissatisfaction we have caused you. Per your account history, we notified you prior to your account becoming active and ultimately renewing your account balance. As indicated in the Membership agreement you signed on 6/10/2022 the remaining balance in a customer's account at the time of cancelation will be delivered in the form of leads. Please note that you still have complete access and control of your account via your dashboard and mobile app. If you need any further assistance please do not hesitate to reach out to us. We wish you all the best in your future endeavors. 

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If feel this complaint needs to be heard before other contractors fall into this trap that network pros has set up in a very unethical way. They would have my business but they took **** dollars from me. I had already canceled Networx 2 yrs ago, hardly used them because I use Angielist, well a telemarketing person from their firm called and ask if id like to sign up, he was high pressure and he asked me what my monthy budget is at angieslist, granted they don't take the **** dollars right from the start, you pay as you go, also one important fact here is that I also never signed the contract which it clearly says that I would not get charged or would start receiving leads until I did so. Well Networx started sending me leads and before you know it I was already at **** I canceled, talked to the managers and they said that is how they do business. It disgust me on how misleading Networkz was. So now im writing this complaint to the better business bureau so that other contractors will be aware of their shenanigans.

  

  Business Response

  Date: 10/20/2022

  We're sorry to hear about your recent experience. It sounds like the understanding you have of our product caused your experience to be less than perfect. Upon reviewing your account history we do see that you worked with us in 2019. Our billing practices have remained the same for many years including 2019 through the present day. If there was anything outside of this that you feel was not communicated properly we would gladly have a member of our staff reach out to you for more information and to provide additional clarification for you. In the event, a mistake was made or something was misrepresented we are always willing to make it right for any customer. However, your account was open and active at the time you spoke with our sales representative and the leads you received thereafter were delivered as indicated in the initial sales call. We wish you all the best in your future endeavors.

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18201424
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Networx and paid them. I was told that new leads would be sent to me via text message, that is why I signed up with Networx. The new leads were not sent to me via text message. I communicated with ******************************* at Networx, ********************************* who told me that the reason I was not getting the text messages is because my cell phone carrier, ********* was blocking the text messages. I spent considerable time on the phone with ********* ******** has informed me that I have never had blocking on my phone. I regularly get text messages from my existing customers.

  

  Business Response

  Date: 10/04/2022

  We are very sorry to hear of your first experience working with us. Not being able to receive leads via text message must have been frustrating. This is certainly not how we want any customer experience to go.  After researching your account we see that you did speak with our team about this issue. It appears you received 42 leads in the time your account was open and we show that you were successfully able to view nearly every lead via email. Unfortunately there are limitations to what we can troubleshoot when it comes to email and SMS errors. We are able to confirm that SMS messages we tried to deliver to the number ending in **** were successful in being delivered. However, we do see that test SMS messages that were sent to the number ending in **** did go through successfully. All messages sent via our system came from the same forwarding number so we are unsure why one of your numbers was able to receive them and another one wasn't. This is why we asked that you contact your phone carrier to inquire further. Ultimately we are sad to know this caused you to lose faith in us but please know we are always here to assist you in any way we can. If you would like to speak to our team again we can escalate this issue to ensure it is investigated further and that you are able to receive SMS messages going forward. 
  

  Customer Answer

  Date: 10/07/2022

  I feel a reasonable solution can be attained. I did not receive the text messages that Networx said were sent. I have contacted ******** more than once regarding this issue and I am informed that no text messages were blocked. ******** has asked me for the logs from Networx showing the sent text message so that ******** can compare the sent messages to what was received from ********. The technician at ******** I spoke to said that he believes that a misconfiguration on the part of Networx is why I did not receive the text messages. I propose a simple resolution to this issue. I can restart with Networx and just rely on email messages and not text messages.

  

  Business Response

  Date: 11/03/2022

  We appreciate the lengths you went to in attempting to understand the reason for not receiving the leads we delivered you via SMS. A solution that results in you being able to receive leads from us in real time is absolutely what we want as well. We have updated your account settings to receive leads in STANDARD SMS format. A test SMS message was just sent from our system to your main contact number.  We hope this will continue to work for you going forward. Also, you do have the ability to receive copies of every lead via email as well as through our Networx Pro's App. You can download our app by copying and pasting this link into the browser on your smart phone https://play.google.com/store/apps/details?id=********************************&hl=en_US&gl=US
  
  Finally, after consulting with our technical team we were able to discover that ******** customers have had issues similar to this a couple times in the past. It can happen when hyperlinks are used in SMS messages and results in the phone carrier believing the message is SPAM. ******** has a solution: Either by calling 611 directly from your ******** device   or if you are using another device, call **************  and request the Shortcode Blacklist setting to be removed from your account. We really hope these solutions work for you. If you have any additional trouble or if we can assist in any way please do not hesitate to contact our customer support team. All the best. 

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I partnered with a lead generating company called Networx Systems, Inc. for a brief period, maybe 3 months. After feeling taken advantage of financially, I called to cancel my account. This was a year ago. They informed me that my account would be closed. Since then, every 3-4 weeks I have received phone calls from their sales team trying to get me to sign back up. I've answered the calls and have requested to be removed from any further marketing communications. The phone calls have not stopped and I feel like I'm being harassed at this point. I notified them that I will turn the matter over to my lawyer if it doesn't stop, yet they still keep calling and harassing.

  

  Business Response

  Date: 09/14/2022

  We greatly apologize for any inconvenience we have caused you. Per our records we do see that your account was closed on 9/10/2021. There is a note indicating you wished to be removed from our call list and our records confirm that your phone number is currently on our Do Not Cal List. This issue  has been escalated to our IT team who is currently looking into how you were able to receive calls from our team. Again, we apologize and understand this can be frustrating. If you need any assistance in the future please do not hesitate to contact us. 

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If we are contacted again, we will be calling our lawyer and filing for harassment. 
  
  Sincerely,
  
  ***********************