Complaints

This profile includes complaints for Networx Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Networx Systems, Inc.

  3399 Peachtree Rd NE Atlanta, GA 30326-1120

  
• 

  Networx Systems, Inc.

  589 N Dupont Hwy Dover, DE 19901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Networx to expand my customer base. Im being sent leads that didnt apply to the category I signed up for. Out of the leads that were sent not a single one resulted in a reply much less an actual job. I began getting skeptical and my mind was fully made up when I was sent a fake address. Im fully convinced this is a scam and Im reporting this to prevent any other small businesses from falling for this trick.The initial phone call was great and they talk up how many leads they generated for contractors in the same category. The sales guy even requested that I send a company hat or pens once the first big job comes in. Everything sounds great but nothing happened as was promised in my experience. The sales pitch ends with them trying to convince you to start your account with $1,000 because that could last you a long time and you can pause the incoming leads at any time while implementing that the more leads you get the more jobs there could be but they urge you to call the potential customer as soon as possible. Regardless of the leads I was sent, 0 came out of it. If a legitimate lead does come up then by them stating that you must reach out immediately means that others subscribed to this service would also be notified allowing them to get paid multiple times for the same lead while providing your competition with the same information.

  

  Business Response

  Date: 03/01/2023

  Hi *********, this definitely isn't the experience we want to create for our customers.  In looking at the account and per our conversation, I was able to credit you for the lead we spoke of since your account is deactivated, you will receive the remaining balance towards leads.  You have my direct line and should you need any further assistance please call me or email me at *******************************.  Thank you ***********************, CSAT Manager
  
  

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been misled and told I could only put $2,000 or ***** on to my account and that I could get direct calls and when trying to solve the problem by calling they have never opened the direct call account and charged me $,2000 and never called me back and refuse to close my account and refund my money.

  

  Business Response

  Date: 02/23/2023

  Hi ****, this definitely isn't the experience we want to create for our customers.  I appreciate the time you took to speak with me today and we will look further into your account to see how we can assist you. Per our conversation, I will call you by the beginning of the week with a resolution.  Thank you again for the opportunity to assist you.  ***********************, CSAT Manager
  
  

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Networx solicited me offering me their services, their sales rep was very aggressive at it, even tough back in 2009 I tried their services I explained I am not interested, their sales rep kept telling me how their new program is better, different then before and their company has changed, nowdays they are offering good valid leads and they guarantee satisfaction. (I recorded all conversations when their sales rep promised valid leads) anyways I accepted trial period and they provided me with 10 leads, of which only one was valid lead, and I dont have a problem paying for that one lead .however 9 out of 10 leads were fake bad leads, we could not reach with email, text or phone calls, and Networx charged us. We attempted every possible communication with Networx to resolve this, they basically rejected it. Networx is scamming company, do not trust their lies and their well trained sales team, they will charge your account by sending you bogus lead informations, they will take your money and provide you with fake leads, Do not trust these people, they are experts at what they do, and they scamm honest businesses. Networx I want full refund and all 9 leads, One lead that I was actually able to talk to (never sold it) but homeowner answered phone call is fine, you can keep that money. That is what you promised, you promised to charge me only for valid leads, and validated leads are those who we can reach and talk to.

  

  Business Response

  Date: 02/20/2023

  Hi ****, Thank you for taking the time to speak with me today.  So sorry this has been your experience!  Per our conversation, your account is closed and refunded.  Should you have any further questions, please DM me at *******************************.   ***********************, CSAT Manager

• Initial Complaint

  Date:02/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with these guys at networx and we were promised they were out of their minds with roof snow removal and ice dam removal leads. We told them this was very time sensitive because the snow will melt eventually and we needed the leads while the snow was still stuck on the roofs. We additionally told them that we needed leads that were roof repair/leaky roofs mainly from the snow and its damage. We were given roof replacement leads, and we were given leads where they were requesting us to shovel the driveway or snow blow it. Those are not the leads that we paid for and they wont give us our money back nor will they let us quit their service. We only want the initial $300 back and have requested this many times.

  

  Business Response

  Date: 02/20/2023

   Were sorry to hear youre having some trouble.  I tried to reach someone in your office on a few occasions and left messages.  I would love to review the account with you and assist with your request. Can you email us with more information at  ******************************** Thanks - ***********************, CSAT Manager
  
  

  Customer Answer

  Date: 02/20/2023

  I will email  her back but she not her company left any messages! I saw I did miss a call from ******* one day but that was once and there certainly was not any voicemail left.  Also. The manager I talked to when I first was feeling this was going south (on the first day) basically told me that his sales people are told to lie to meet quotas.  I am not satisfied until I have my $300 left.   She is OBVIOUSLY lying.  They send you text messages alll the time saying that they tried you and left messages.  I am not going over this with her on an email it is too much information.   She needs to give me a number.  They are not honest there.  

  

  Business Response

  Date: 02/24/2023

  Per our conversation, your account is closed and your funds were refunded.  Please let me know if there is anything further you need by contacting our DM at *******************************  ***********************, CSAT Manager

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  Please post this if possible, I spoke with *********************** who was out because of a death in the family. I think things may not have escalated to this point should she had been at the office.  She did exactly what I was asking and I could not have asked for a more gracious apology and ***************** of my money.  Thank you!

  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our phone number ************ was sold to local contractors as a "lead" and we are not interested in any remodeling work. Our phone is blowing up and the contractors are not happy because they though we were a legitimate lead. Please stop selling our information under false pretenses.

  

  Business Response

  Date: 02/02/2023

  We apologize for the inconvenience this has caused you. This is unfortunate. We only provide information to our pro's that is submitted through our own landing pages or partner websites and are not intentionally selling any personal information under false pretenses. It is possible you submitted your contact information not realizing it would be shared with local remodeling pro's. We have flagged your information internally so that this does not happen in the future. Again, we apologize for the inconvenience this may have caused you. 

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Networks is the worst leads company you could possibly ever use I read the reviews and still decided to give them a chance to prove the reviews wrong but they can't they're the biggest scam out there they only want to make money off of you customer service is horrible they only look to take your money for leads that you never really get before you even get to make the phone call to see about the job they've already taken your money it is a very very horrible horrible company I asked that all those who read this refrain reframe from using their service they need to go out of business because they are Crooks please please don't use them I was fooled by the Charming ladies and the well-spoken guys talking about oh it's a great company don't worry give it 30 days and 30 days they tried to take more money than you could possibly make horrible company they still hold your money on leads that you're trying to finish out even when you say you don't want their services anymore you got to call and beg for them to finish the leads out what a waste

  

  Business Response

  Date: 01/19/2023

  Thank you for your message regarding your account and taking the time to speak with me.  I apologize for your dissatisfaction with our service.  As I mentioned, we welcome reviews such as yours so that we can take a deeper look at our service and make adjustments or improvements.  Per our conversation, I refunded the balance of your account and per your request your account is closed.  Should you need any further assistance please call or send an email to *******************************

• Initial Complaint

  Date:01/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is nothing but a scam. They are a lead generating company that only send fake leads in order to take your money and will not offer a refund only offer to keep sending you more fake leads until you have a zero balance with them.

  

  Business Response

  Date: 01/26/2023

  Thank you for taking the time to speak with me.  As I mentioned,  we welcome reviews such as yours so that we can take a deeper look at our service and make adjustments or improvements.  We apologize for any inconvenience and we refunded the remaining balance of your account and the account is closed per your request.  If you should need any further assistance, please contact me at my direct line which I provided to you on the call or email me at *******************************  Thank you.

• Initial Complaint

  Date:12/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company and their business model is a joke and scam. We were promised the world by a sales rep looking to sign us up and we were very very hesitant after having bad experiences with HomeAdvisor. Went ahead and gave it a chance with nothing out of it but bad/fake leads. We kept the account on pause as long as we could and recently went of a business so the service is obviously no longer useful to us anyways. We were not aware the account was going to be reactivated and my card was charged $300. I called immediately the next day (since it was charged the night before) to figure out what was going on and to try to get a refund since were no longer in business. First person I spoke to was of no use, kept repeating the same thing and I asked to speak with someone higher up, they agreed, sat on hold a long time and they came back to say the same things and was not allowed to speak with anyone higher up to get this resolved. Called in again to speak with someone else and same case. Did not want it to come to this and doing a complaint, but bad customer service resulted in this. Were looking for a refund of the $300 that was charged and want this resolved. They have a horrible business structure with no refunds. As if their leads arent giving them a bad enough name just like home advisor, this just adds to all that. We want a refund for the amount charged.

  

  Business Response

  Date: 12/31/2022

  Thank you for your message regarding your account.  I apologize for your dissatisfaction with our service.  We welcome reviews such as yours so that we can take a deeper look at our service and make adjustments or improvements.  In reviewing the account, we see it was on pause by you for the time frame you indicated.  Prior to the activation, an email was sent to advise that the charge would be applied to the card on file.  This email was opened, date and time stamped prior  to the charge by the email for the company on file.  We've cancelled your account per your request.  No further charges will be made and the balance of your account will be sent to you in leads until the balance is depleted. 

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We (an HVAC company) signed up for Networx and quickly realized the leads were c*** After some back and forth with Networx representatives, we canceled our account. Instead, they "placed it on hold", then reopened it a month later, charged us $700, and refuse to refund our money. I believe our account is now "deactivated" but the sales reps keep calling and calling and calling even though we've told them to stop/take us off the list. every time I try to speak with someone about the refund, I get the run around from lower level employees, transferred to phones that ring and ring with no answer, or get hung up on when they tell me they are transferring to a specific person. If I do end up reaching a person, they tell me there are no refunds. They are a scam; shady and dishonest -please stay away from them! This has been going on for months-Luckily, I have every call recorded.

  

  Business Response

  Date: 12/28/2022

  Thank you for your message regarding your account.  I apologize for your dissatisfaction with our service.  We welcome reviews such as yours so that we can take a deeper look at our service and make adjustments or improvements.  In reviewing the account, your initial charge is the only charge made on this account.  We've cancelled your account per your request.  No further charges will be made and the balance of your account will be sent to you in leads until the balance is depleted.  

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18627272
  
  I am rejecting this response because: Not accurate at all.  You charged me twice, once after we told you we didn't want your service anymore.  I don't want your leads, I want a refund as your service is so unsatisfactory that I will never use your "leads" again.  Clearly, this is a systemic issue, if not your actual business model, and your response to me and to the other contractors who have the exact same complaint is, frankly, horse-sh*t.  I am as unhappy with a service as one can get so there is no other remedy I will accept other than a full refund.  I'd also accept a full investigation into your company for misleading and predatory business practices.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/31/2022

  Thank you for your response.  We've called your office and left messages with someone as well as sent an email to get clarification.  If you can please provide us with the copy of the charges, we can investigate this issue further.  We would like to clear this up as soon as possible for all involved.  We look forward to hear back from your offices to resolve this issue.

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following is an email correspondence sent to: (Networx Systems Re: Unauthorized ******** ******************** Card Ending **** ************************ You have an account with ******************* of **************** Concrete Const. and not ************************. I authorized a one-time debit of $100.00 only. My card was to be used for activation purposes only and not the main method of payment. I was deceived and lied to about how this purchase would be transacted. I hereby revoke any and all privileges that you think you may have. I did so also when I spoke with *********************, Manager with your team. I discussed in great link with him about the fact that the charge of $131.00 was unauthorized. Your sales ***** ******* assured me that there would not be any other charges coming out of this account. ********************* promised to call me back on yesterday to give me an update on rectifying this matter but he also lied. Your behavior with my bank card was fraudulent in nature because you took it upon yourselves to transact on my debit card without my knowledge and authorization. I need a Manager to call me concerning this entire matter. Thank you. )I have tried to resolve this with the above mentioned representatives but without resolution. This company's practices are deceptive and transact business like Scammers. They charge you for leads that in my opinion they know are not qualified leads.

  

  Business Response

  Date: 12/27/2022

  Thank you for your message regarding the charge to your credit card.  I apologize for the dissatisfaction you felt when you got off the phone with our agent last week.  We welcome reviews such as yours so that we can take a deeper look at our service and adjust or make improvements.  In reviewing the calls associated with this account, it was determined that the account was set up properly with all the specifics regarding weekly billing reviewed with you. The account was also closed per your request.  The amount billed was the correct amount you were owed for the leads received.

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18603780
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/31/2022

  Thank you for your response.  If you can please elaborate further on your reason for rejection, it looks as though the information did not come all the way through the system.  We are **************** further options but at this point do not have much to go on other than the recorded calls for the account.  Please let us know what you want us to consider further in order to resolve this issue.  Thank you.