Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ps5 through *********** set to be delivered on December 2nd. Purchase was made with ****** loan company. It was delivered to the wrong address along with another package that was apart of another order (I have gotten refund for because it went to incorrect address). I was told to contact *****. ***** told me to file missing package. I cannot process that missing package myself so I called ***** back and they told me to call antonline and have them file the missing package on ***** website. ********* has not done that. I have called 4 or 5 times trying to handle this matter and I get matched with ignorance the entire time. They say they cannot file the missing package themselves that it has to be another person in their department which I believe to be a lie. I cannot be forwarded to a supervisor nor talk to anyone else about this matter especially since they tried telling me they will not even give attention to this issue again since it was handled 3 times. The message sent out to ***** by them stated that customer said package was delivered to wrong house and wants to file a claim. Then an automatic message from ***** was displayed saying oh ***** says it was delivered correctly so we can't do anything about it. I have no product and they refuse to help me with anything else. I have proof of my address, proof of that refund from the other package delivered in same photo of my missing package (2 packages in photo). Is there any way you can help make them file this missing package on ***** website so I can make sure this doesn't go against my credit. There is no one else I can talk to about this besides the BBB. Please help me. I am very responsive. The photos submitted are of 2 of my house, 1 of the order delivered to the wrong address that was submitted by ***** driver that shows 2 packages, and 1 of the refunded order by ******* (1 of the 2 packages). I just want my 130 back and for them to file the package as missing.

  

  Business Response

  Date: 02/27/2025

  ***** has confirmed successful delivery of your order. Antonline will not be taking further action on this order.
  
  

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22877700
  
  I am rejecting this response because: package clearly hasn't been filed as a mis delivered package by the shipper antonline on ***** website. Everytime I contacted antonline a ticket was placed for the customer wanted to file a claim. Not themselves filing the claim like they are suppose to do. ***** will keep saying correct delivery because ********* hasn't filed a claim of misdelivered package. I tried filing a claim with ***** but it was denied due to me not being the shipper. Antonline refuses to do their job correctly. Antonline customer support refuses to transfer me to a supervisor or someone above their position. I have been in talks with ******* and they want me to call ***** with ******* customer care supervisor 3 way call to figure this out. Antonline has been nothing but uncooperative and haulting this process due to neglect of duties. If the shipper processes it as a misdelivery then ***** will clearly change their status of correct delivery. They are directly correlated. If antonline wishes to waive their right to file the claim so that the customer may file the claim then I need that proof so I can continue with my process of refunding my 130 dollars I put down on this package that was misdelivered. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 03/04/2025

  Our position remains unchanged. No further action required after ***** has provided confirmed delivery.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22877700
  
  I am rejecting this response because: Antonline never filed the package on ****** website that's why I filed a complaint. *********** has already refunded the item due to the neglected customer care service presented by **********************. Can't talk to supervisor or someone hirer position than entry level agents. Agents don't do their job properly and then say they've done their job when there's proof they didn't. My refund was finally processed by ******* due to them getting in contact with ***** declaring the order misdelivered to wrong address due to another package arrived at same time had already been refunded on the 6th of December. I just got my refund yesterday to end the affirm loan. Antonline you have lost this one due to not filing a claim on ***** website for misdelivered package. Teach your agents how to do their jobs and things like this wouldn't happen. Never buying from your shifty company again.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a PlayStation 5 and a midnight controller from ******* but this company is a third party that shipped out the items I havent received my items I reached out to antonline and they said that the carrier stated it was delivered to the right home I live in a mobile home community so Im unsure if fed ex delivered to a different lot Because the picture that was provided is in fact not my porch I then reached out to ******* and because antonline states it being in the right location that there is nothing can be done I just want my money back at this point

  

  Business Response

  Date: 02/18/2025

  Our records show that a full refund was processed on January 21, 2025. 

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a PS5 With 2 **********s on November 29, 2024 on ******** website , which was to fulfilled by Antonline. I received the PS5 without issues in the mail basically the next week or so. On Christmas morning , my son opened the gift to find it only contained one ********** instead of 2 **********s . I paid for 2 **********s . I contacted ******* and ******** several times , which they first responded that the item was probably at a neighbors house then the 2nd response was we were not looking hard enough in the box because the 2nd ********** had to be there. I eventually had to return the entire order and have gotten a refund finally yesterday, but now I have no gift for my son for Christmas. When trying to re- order this item they have raised the price again. I would like to purchase the item for the original price but get 2 **********s that I originally paid for , instead of only one that was with the PS5. I paid 479 plus tax. The one ********** option was 424 plus tax .

  

  Business Response

  Date: 02/06/2025

  A full refund was processed on 01/07/2025. No further action is required from Antonline.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22783984
  
  I am rejecting this response because:
  Even though my money was returned . It has left my son without his Christmas gift. And they have not allowed me to re-order the PS5 with 2 controllers for the same price as originally paid , in the amount of 474 dollars. This could have been avoided if they would have sent the additional controller that was missing in the order. Its poor business when you dont fulfill an order as originally ordered and paid for and then refuse to make it right in anyway , other than returning money and saying they cant help someone . If you buy an item , you should get that item . 
  ******** Thompson 

  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 02/11/2025

  We have confirmed that a full refund was issued to resolve this issue. 

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What Happened:I bought 50 ****** laptops from ********* via ****************** (Order #**********, 06/09/2024, Attachment 1). The computers were shipped to a third-party warehouse I use (**************************************************************).On 07/02/2024, I returned 40 laptops ($18,599.60) to Antonline with approval (RMA #**********, Attachment 2) as I didn't need them anymore. The return policy and instruction (Attachment 1 & 2) didn't mention requiring matching serial numbers.I retrieved 40 laptops with the same UPC code from the warehouse and returned them via *** (shipping labels provided, Attachment 3). Antonline received them on 07/12/2024.The Problem:Antonline claimed the returned laptops didn't have the exact serial numbers as the ones sold (07/18/2024). They refused my refund and instead refunded 38 laptops to original **** buyers, claiming those matched serial numbers (Attachment 4). They said they returned 2 laptops to me, but never provided tracking or details, and I never received ******* Contentions:The return policy didn't require matching serial numbers.Antonline didn't provide serial numbers in the order information.The warehouse doesn't track individual serial numbers for bulk storage.I am the rightful owner of the returned laptops.Antonline shouldn't have refunded the original **** buyers.I requested the laptops back if a refund was not possible, but Antonline refused.I tried to find who received the refunds but I was unsuccessful.Efforts to Resolve:I contacted ****** customer service and marketplace team many times for mediation (no resolution, Attachments 5-8).I contacted Antonline directly, but they referred me back to Newegg (Attachments 5 & 6).****** closed my account and stopped communication in October 2024.I contacted Antonline's CFO in October and November 2024, but received no response (Attachment 9).

  

  Business Response

  Date: 02/05/2025

  This buyer references multiple orders made with our company and also specifically references order 1206272267 and return request for order 1206272267.   We can confirm there was a return request for order 1206272267 and that none of the items sold in order 1206272267 were ever returned to us. 

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22773370
  
  I am rejecting this response because: 
  

  The fact is that Antonline received 40 laptops that I returned. I returned the computers through a third-party warehouse, where they managed the same laptops (without distincting the serial numbers) for many resellers. The ***************************************************************** the same pool of the warehouse. ********* refused to refund me due to the serial number mismatch, but never returned the 40 laptops back to me and rejected communications to solve the problem. (see Attachment 4 about the fact.)

  I have the current ownership of the 40 laptops, since the third-party warehouse transferred them to me for return. Antonline should have returned them to me, if you could not refund me due to the series number mismatch. You could not keep the 40 laptops as yours or for sale or for any other purposes. They are mine!

  My only request is Antonline must ship the 40 laptops back to me. I can cover the shipping cost, if necessary. This resolution is fair to both of us.

   

  Sincerely,

  
  ****** ***

  

  Business Response

  Date: 02/11/2025

  Our stance on this matter remains unchanged. 

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22773370
  
  I am rejecting this response because:

  Antonline did not give any resolution to the dispute. They have received and hold my 40 laptops for 6 months, and rejected to either refund or return. The laptops didn't match the serial numbers of the original order, but the computers are my properties. Antonline must return them to me.

  Because Antonline is dismissive attitude to this dispute, I would like to ask BBB's mediation services to solve this dispute.

  To briefly summarize the dispute: I ordered 40 laptops from Antonline, and later returned 40 laptops (Series numbers not match the original ones) back to Antonline. ********* denied to refund and also refused to return the 40 laptops to me. I requested Antonline return the computers to me, but Antonline refused.

  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:12/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a PS5 bundle with a black ops 6 game. There was no game in the box. I reached out to them a few times and they would not allow me to speak with anyone and just created tickets. I received emails from customer service stating the box was delivered by fed ex even though I explained verbally and through email that I received the box but the game was missing. Every response from them was it shows the box was delivered. No actual response because it stated the same verbiage in each email.

  

  Business Response

  Date: 01/28/2025

  Hello, 

  We show that a refund was processed on December 27th 2024. No further action is needed from antonline.

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********** Hello, this is very disappointing and frustrating to write but you guys stole my return and refuse to refund me for it because of the item having a different serial number. It is NOT my fault this company records serial numbers wrong and I highly request that you guys refund me for the return I have sent already. I have already filed a chargeback and have written a negative review on a couple sites for you guys (anything to ruin this businesses reputation for what you guys have done to me). It should not be this hard, I have contacted via email and you guys ignored me (Im very sorry you guys have horrible customer service but I pray one day it will get better) this is a lot of money and its disgusting to see a big corporation just steal from the poor, I know you guys are frauds but for once have some respect this is someones hard earned money.. I will not be closing my chargeback or removing any negative reviews until I receive a satisfied resolution or good enough response. I will keep emailing and keep phone calling you guys until you guys realize you made a mistake. Told many people around me to already boycott this website and will go to the VERY EXTREME to get my money back. I will say it once and I will say it again, DO NOT STEAL FROM THE POOR! its Absolutely UNACCEPTABLE and DISGUSTING!!!!! I know this company values their BBB standing and rating so I will make sure it gets ruined if something SO SIMPLE cant be done. I have more complaints on the way!Please either refund me or return my item back, dont be a fraud. Thank you

  

  Business Response

  Date: 01/12/2025

  This was a fraudulent return attempt.  The buyer returned a damaged processor with a serial number that was purchased from another vendor.  The item purchased from ********* was never returned. 
  
  

  Customer Answer

  Date: 01/12/2025

   
  Complaint: 22684836
  
  I am rejecting this response because:

   

  the item NEVER arrived damaged and the idea that you guys say such a thing to your customers like that is absolutely unacceptable. Most harshest response I have heard from a business. You guys are frauds and I have heard several complaints about this business already I have NO clue why I bought from here. If you think its fraudulent then send me the item back. You guys stole my money so consider yourselves frauds!!!! Your whole company is a clown. 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 01/19/2025

  The customer did not return the item purchased from *********.

  Customer Answer

  Date: 01/19/2025

   
  Complaint: 22684836
  
  I am rejecting this response because:

  you keep saying the same thing you think Im dumb??? I returned what you guys sent to me and I have pictures too Everyone working at your company is a fraud even you! I will make sure I NEVER shop here even if I am threatened to do so. Hope all the computer parts you have rot because you steal from your customers and think you can get away with it. YOU DONT EVEN RESPOND TO CUSTOMER EMAILS!!! That just goes to show how horrible and disgusting this company is. Hope you understand (you wont because your company is a fraud)

  Sincerely,
  
  **** ********

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 7 I bought a ********* Surface pro. It was advertised with the keyboard. Spoke with *********** stated I should receive a keyboard. Antonline is refusing to send the keyboard. The reps are short and nasty. I just want the matching keyboard as the reolution as advertised.

  

  Business Response

  Date: 12/02/2024

  Hello, 

  After reviewing the details of your order, we can confirm that the keyboard was not advertised as being part of the ********* Surface laptop purchased. The keyboard accessory is sold separately. We apologize for any inconvenience this has caused you. 

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22540160
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 12/09/2024

  We have reviewed your concern and the listing for the the ********* Surface Pro tablet you purchased through *******. The listing is only for the Surface Pro Tablet. No accessory items were listed in the description or package contents. You were provided the option to return for a full refund.    

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2023 I purchased a PS5 through ***********, sent by a third party, antonline.com. The ps5 was returned, the controllers that came with it were returned separately due to them giving me a box too small for both the system and controllers. Months after the return I was still making payments and never got a refund/stop pay notice for the return. I reached out to all parties, *******, ******, and ********* and was told by AntOnline I was issued a refund. No refund was ever received. They still contacted me for payments. Ive filed disputes with everyone involved and have now received notice from a new party, *********** being told they are trying to get the payments due. Nothing is due, I dont have the product, no money was returned to me, I paid half of the total before I stopped.

  

  Business Response

  Date: 11/18/2024

  A full refund was processed by ********* through ***********. No further action is needed from ********* for this matter. Please contact ******* or Affirm for your concerns regarding your refund. 

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new item on ****** on 8-15-24 for $64.00. Item was received and was used. ********* then only offered partial refund of $54.40 for false advertising. Repeated attempts at contacting antonline for resolution have been unsuccessful.

  

  Business Response

  Date: 11/15/2024

  A full refund has been processed through Amazon. 

• Initial Complaint

  Date:09/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an Order on 9/6 Received email said order was delivered on 9/11 I realized there was an issue with the delivery because my Ring doorbell never tracked anyone making a drop. After checking the tracking confirmation,.it was easy to see that delivery was not made to my address, and by the looks of it, not even the same building. Proof was provided to ANT, and I was told nothing could be done as ***** said package was delivered.The problem is this, I paid for a product, I never received said product. it was clearly delivered to the wrong address. This is a problem between ANT and ****** I imagine this is why you have insurance. This problem has nothing to do with me. There is no reason to hold my funds hostage. A refund must be issued or another product sent out. Order# ********** Tracking # ************ Pictures will be provided to show the package was delivered to wrong *************** can only provide BS responses. Clearly this has been an issue with other people based on their reviews and online profiles. Cheap scammers with disgusting customer service!

  

  Business Response

  Date: 09/24/2024

  ***** has confirmed correct delivery to the shipping address given at order placement. We advised that you check the exterior doors, porches and garages at your location as they often try not to leave packages in plain sight. We also advised to check with your neighbors as they may have picked up your package for you if you were not at home. If you have had a burglary at your home, you should report it to your local police and insurance company.