Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ******** switch bundle from Antonine on June 8. The package shipped quickly and was scheduled to be delivered on June 13 and when I tracked it on that day it said it was in my city. Later on that day I tracked it again and it said A request was made to hold this package. I did not make that request so I called ***** and they said it could only be done by the shipper and I asked ***** if I can pick it up instead and they could not confirm the package location. So I emailed them customer support and they were of no use and gave me a robotic reply. I replied to them again and asked if there is any way they can call fed ex and see whats going on but they have yet to reply. Now as of today 6/25 the fed ex tracking says its going back to the shipper. I think I was clearly scammed I shouldve seen the red flag like the switch 2 is sold out everywhere but this one random site has it. Please help with this its been weeks and that company and ***** are not helping. I ordered the switch on June 8. I filed a dispute with ****** but so far no help at all from them. ******** provided ****** a tracking number to show the package was delivered however the package was delivered back to Antonline. So far ********* is offering a partial refund which I keep declining and I keep asking for a full refund. I contacted them on July 16 via email for status on my full refund but they do not respond. I contacted them again on July 22 for update **************************************************************************************** link is a reddit thread of dozens of antonline customers reporting the same exact issue i am having. This company is running some type of scam.

  

  Business Response

  Date: 07/21/2025

  After further investigation into the case. ********* has found the order to have never made it to the customer and was returned to sender. ********* has agreed to accept the ****** dispute the customer has opened and refund in full. 

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a switch 2 bundle on 06/25/2025 the package was marked delivered on 07/02/2025 to a ***** ground station ive contacted ***** regarding this they confirmed the package was delivered at that location to a person named Aellison the ***** delivery confirmation email shows the package was delivered to a local ***** delivery station ive contacted the shipper i am told that ***** confirmed correct delivery to the shipping address given at order placement when that is just not true as the email i received from ***** shows

  

  Business Response

  Date: 07/10/2025

  ***** records clearly show the item was delivered successfully, with no indication of loss or error during transit. As a result, ********* did not issue a refund or replacement

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23579774
  
  

  yes the package was delivered to the wrong address the delivery email ***** sent shows it was delivered to a different address 

  

  Business Response

  Date: 07/14/2025

  Your transaction has been refunded as a result of requesting further detailed investigation and escalating your claim with Federal Express.  Although we have not received payment for the claim
  we wanted to refund you as soon as we confirmed that the package was picked up fraudulently and that you did not receive the package through no fault of your own .  We appreciate your business and are sorry you had this disappointing experience.
  
  

• Initial Complaint

  Date:07/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******** Switch 2 bundle from Antonline on June 25th, 2025. My package was marked as delivered on July 1st, 2025 at 10:11am. I was home all day, ***** never came to deliver. Antonline is adamant that my package was delivered and refusing to file a claim. I'm out over $700 and they refuse to investigate, file a claim, or try to remedy the situation in any way. I have since filed a police report with the hope of obtaining security footage of the local ***** facility after they confirmed that my package was never delivered to my address but picked up at that sorting facility by someone who was not me. The person who signed for it was named *. ***** and that is obviously not me.

  

  Business Response

  Date: 07/11/2025

  A full refund was issued after  initiating  a detailed fraud investigation / claim with FedEx 

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam and I believe they may be working with ***** on the scam. I mistakenly purchased a switch2 bundle when it was available on June 25th and it was the biggest mistake I ever made. It almost immediately said it was on the way, sent me a tracking number, and I watched how it kept "arriving at the ***** facility" every day for 3 days. Hmmm? The tracking information shows it first arrived at the ***** Location on June 27th, but Antonline said the order was on its was on June 28th. Weird, so it arrived before it was on its way? Then it said a hold was placed on the package. I tried to call ***** to see who put the hold on it but they said I had the call the shipper. Huh? They have my package right? They wouldn't help me. Then all of a sudden it showed a future delivery in 10 days. I inquired though antonline email to find out what's going on.....crickets. Then I get an email from antonline and message from ***** out of the blue that my package was delivered and accepted by me. On my phone it said accepted by jenglish and delivery location is ******** **, but online it says *******. GA, so that is also strange. What? I checked cameras and absolutely no one delivered anything. I emailed them back and finally got a response that my package was correctly delivered. How? I don't have it and there is no proof it was delivered. They tell me to check with neighbors. I did. Nothing. Emailed them back. They repeated the same thing. I told them I want proof it was "delivered". Nothing. They won't file an investigtion with ***** for me and ***** will not talk to me so I have no recourse. Now trying to dispute through ****** and ***** to report this scam.

  

  Business Response

  Date: 07/11/2025

  Your order was refunded in full after we initiated a fraud investigation/claim with *****.

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: 06-10-2025Amount: $809.57 My order from June 10, 2025, totaling $809.57, was shipped via ***** (************) but never made it to me. Despite my efforts contacting both ***** and AntOnline, the package remains in limbo, and a ***** investigation suggests it's *******'s critical to understand that since I never received this package, this is not a return. The transaction is unfulfilled. I am the recipient of an item I never received, and the responsibility remains with the shipper. Please see the attached ***** screenshot confirming the issue and lack of delivery. I need this handled as a lost package, not a return.

  

  Business Response

  Date: 06/25/2025

  Antonline investigated the claim and found there to be an error in the shipping process. Therefore, the customer has been reimbursed in full for the amount of the transaction.

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kayumanggi *********

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is *********. I ordered a ******** Switch 2 bundle online. As you can see in the screenshot for the ***** delivery was out for delivery for multiple days and rerouted multiple times and ***** has stated also that not only is was out for delivery but it was also ready for pickup like there system was confused like someone was trying to manipulate it. ***** needs the shippers account number with ***** in order to investigate but the shipper would not provide this information they just say its delivered and have a nice day or contact police. As you can see in the screenshot for delivered it says J ****** was given the package there is no J ****** that lives with us and we also have a ring door bell and there was no ***** driver that was at our door at the given time it was delivered at 4:55pm. I have video screenshot proof that the fed ex driver was not here. I have also screenshotted comments online stating the same thing that happened to me they would order a ******** Switch 2 and the ***** truck would miraculously have a delivery exception multiple times and than the package ends up lost or delivered to someone else like ***** or someone knows that it is a ******** Switch 2 system and tried to manipulate the system in order to get it themselves before it gets delivered and than say it is delivered. I have had multiple tickets with antonline and none of them gets resolved like they dont want to deal with it. I need help please this is expensive and the item is not here like they say it is and I am showing the proof. Thank You.

  

  Business Response

  Date: 06/25/2025

  ********* investigated and reassured the customer that delivery was proceeding normally. ***** later confirmed that the package was successfully delivered on June 18, 2025 to the correct address on file.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23493568
  
  I am rejecting this response because:
  

  Hello. AntOnline has done what I thought they would and just send a blank paper stating it was sent to my address. This is incorrect. I have sent a picture of a snapshot from my Ring Camera App of the day and time it was "delivered" to my house that I snapshotted just now. It was not delivered at 4:55 PM to my address. The ***** driver never came to my address. Someone with a different name signed for my package somewhere else and took it. It is not here in my address it never reached my front door. The last time I talked with ***** they needed the merchants account number to solve my issue which they the merchant refuses to do. There is no further response I can give to the merchant without them slamming their office phone on my face and hanging up when I call them. I cannot accept paying almost 700$ for an item I don't have. This is their responsibility and not mine as the customer. Thank You.

  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 07/02/2025

  Our records show proof of delivery as expected and confirmed by ***** representatives.  However, we have escalated this case with ***** Security for further investigation and will be reporting back to the customer as well as the ******************** directly as soon as we receive their response and resolution.

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Product ordered - ******** Switch2 Bundle 2. Product Purchase 6/9/2025 3. Product was shipped and was held up in ******, ** for a future delivery date which I did not impose since 6/11/2015 and has not moved since and no updates from ******4. ***** was notified about the package 5. Antonline was notified numerous time about the package being held up in ******. I called today and spoke with a customer *** and they ended up hanging up on me.

  

  Business Response

  Date: 06/25/2025

  ********* informed the customer that delivery typically takes 714 days, though it often arrives sooner. The customer then claimed a hold had been placed on the shipment.Antonline confirmed that there was no delivery issue and that the shipment was progressing as expected.

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Switch2 Bundle that was shipped via ***** and scheduled to be delivered-TO MY HOME- on 6/13. Somehow the package got put on a delivery hold at the ************* ***** facility, and then someone went into the facility and signed for it and took it. This was a fraudulent action-***** confirmed that it was not my name that was signed (was signed by who appears to be an *. ******), there was no ID of the recipient in the system, no notes as to who placed the hold on the package and no authorization on their file from me releasing this package to anyone but myself. I was told by ***** to file a police report, and a claim, which has been done. My issue with Antonline is that I have contacted them many times since Friday about this issue, but each time I receive a bot generated response that says *** Ex confirmed delivery and that the matter is closed. I have told them about the police report, about the obvious theft that took place, they just dont care. They will not listen. Yes it was delivered, but not to the person who paid for it. It was stolen. I originally just wanted a replacement from them and for them to file their claim with ***** (who is THEIR vendor) , but now I just want a refund as I dont want them receiving another cent from me. I am a victim of a crime and I cannot believe Im being blown off this way by this company. I know they are going to respond to this complaint and give me another bot generated response.

  

  Business Response

  Date: 06/25/2025

  ***** records clearly show the item was delivered successfully, with no indication of loss or error during transit. As a result, ********* did not issue a refund or replacement.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23480948
  
  I am rejecting this response because:

  If Antonline.com had actually called and spoke to Fed Ex Security instead of relying continuously on online tracking information they would know that there is an actual criminal investigation taking place as we speak, with photographic evidence and proof of fraud and theft. According to *** Ex the package was stolen from their facility. Yes, online tracking says it was delivered because  the package was delivered to someone who fraudulently signed for it at their warehouse. I have submitted a claim through fed ex so I can get a refund, but I cannot get that refund without a shipping waiver from Antonline.com, that I have requested several times with zero response or acknowledgment of my request. Antonline.com has completely blown me off from the start about this whole thing, had been absolutely no help and is now standing in the way of me being refunded because they will not provide this shipping waiver to me. Horrific customer service. 
  ********************** please do what is right and just send me this waiver so I can receive the refund from FedEx. 

  Sincerely,
  
  ******* Mckelwee

  

  Business Response

  Date: 07/13/2025

  Our responses have been based on proof of delivery confirmed by Fedex.  We have escalated this customers claim with ***** for resolution for this customer.
  Currently there is a pending chargeback on this transaction and a refund cannot be issued until this chargeback is settled. 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23480948
  
  I am rejecting this response because

  I am only keeping this open because I want to see the case through and make sure one way or another a refund is issued.

  I appreciate that the business was relying on *** Ex response, however we knew there was a theft/fraud/criminal issue three days after the scheduled delivery date. I begged Antonline to listen to me, instead of issuing canned responses. I understand it was out of their hands but since it was their vendor, the pathway to a claim with fed ex was out of my hands and no one at Antonline would believe me or help me get this resolved. The ownness is CLEARLY on ***** since they 1)allowed the package to be rerouted against Antonlines directions and then  2) did not check photo ID to see if it was actually me picking up the rerouted package. 
  
  Believe me when I tell you, I want this resolved and put behind us. I dont want **** or Antonline to be out the money but I had to dispute the charge as that was the only way I was not going to pay for it. If there is a way to resolve that Im happy to assist. 

  
  Sincerely,
  
  ******* Mckelwee

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company on June 10th at 11:48am. Order number and tracking number is listed below.The product ordered is as follows:******** Switch 2 Console + Street Fighter 6 Year 1-2 Fighters Bundle (1) ******** Switch 2 Console (1) ******** ******* 2 ************ Controllers Light Blue/Light Red (1) ******* microSD Express Card 256GB for ******** Switch 2 - Compatible with ******** Switch 2 - 256GB microSD Express Card (1) ******** Switch 2 Pro Controller - Compatible with ******** Switch 2 - HD Rumble 2 - Motion controls - Built-in amiibo functionality - C Button for GameChat (1) Street Fighter 6 Year 1-2 Fighters Edition - For ******** Switch 2 - ************* 13+) - Fighting Game - Includes: Year 1 & Year 2 Character Passes, four stages from Years 1 & 2, and Outfit 1 Colors 3-10 for all 18 original characters On June 13th, after a mysterious hold was put on the delivery by someone other than myself, a random person using a fake ** and note went to the local (********) ***** Ground distribution center to pick up my package and steal it. The name used to sign for the package was Katerina ***************** I do not know this person at all, and have never given permission to her to pickup packages. The ***** employees I talked to confirmed the ** details with me in person, proving it was absolutely a fake **. ***** security and local police are investigating.********* refuses to cooperate and resolve this issue. I have disputed the charge on my credit card.I have shared my experience on reddit and others have been experiencing the same thing...so this is planned robbery in my opinion.***********************************************************************************

  

  Business Response

  Date: 06/25/2025

  The customer was informed that ****** official records verify the delivery was completed as intended. Because the loss occurred after delivery and no delivery error was found, ********* did not issue a refund.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bundled product of theirs for almost 800$ they shipped it using the cheapest shipping option through ***** lied multiple times about my delivery date and have held my order on vacation hold for days i have called multiple times to ***** and antonline directly through customer support and they tell me to wait. Why should i have to wait any longer after they dont answer or give me any resolution for my order. I am being ignored and they are holding my package until the 21st of june I called about this and they pretended to not know why or how this happened but i called ***** and they told me it was a direct order from the shipper themselves (Antonline) i am not looking for a refund or apology i want my package.

  

  Business Response

  Date: 06/25/2025

  ********* initiated an investigation and provided the customer with proof of delivery from *****,confirming that the package was delivered at the customers residence on 6/16/25 and 6/23/25 as the delivery was split.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23477051
  
  I am rejecting this response because: the order with the tracking number of (289534107308)

  was not delivered to my door i can confirm the second half was delivered but not the first one it was not delivered i have ring camera footage for the time and date of the supposed delivery And there wasnt even a truck outside when i checked  

  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/02/2025

  Our records show proof of delivery as expected and confirmed by ***** representatives.  However, we have escalated this case with ***** Security for further investigation and will be reporting back to the customer as well as the ******************** directly as soon as we receive their response and resolution.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23477051
  I purchased this product over a month ago and the money has already been taken from my bank account. I will wait for the response from ***** but I seriously want a refund if I cannot get these products soon. 
  
  Sincerely,
  
  ***** *****