Complaints
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I will start with the fact that this is an unusual situation. I initially received notification from my CC company that my husband had charged close to $750 on video gaming items.....my husband and I immediately put a fraud claim on this charge and began working with our CC company to investigate. Within a week of this charge my husband and I received a box with gaming items and an itemized invoice. (We are in our 60's and do not game...ie playstation). Since receiving this box, and being unable to solve how the order was placed, I have emailed ********* 4 X and phoned 4 X speaking with a ****** (3x) and a T.J. (1x). I have explained the situation and have asked for an RMA # which ********* claims to have sent to my email; however, we have never received this email. I have never once had anyone from ********* reach out in an attempt to return all items. I am suspicious of why ********* has been so unresponsive in facilitating the return of unopened items which are thought to be fraudulent in the initial ordering.
Business Response
Date: 12/18/2022
Customer accepted and signed for delivery at the authorized address. Their return request was accepted and customer service sent them a return label.
Item cannot be refunded until returned and evaluated.
Customer Answer
Date: 12/18/2022
Complaint: 18563181
I am rejecting this response because:One: we have never disputed the receipt of a package which contained items which we never ordered from Antonline.
Two: as mentioned in 4 phone attempts and 4 email attempts we have yet to receive a RMA from Antonline.
This is a company I would caution any well intentioned individual to do business with as they have continued to withhold the necessary information to return items. As far as I am concerned this BBB complaint has gone nowhere but I do hope the BBB will take its' role seriously and make the public aware of *********'s sketchy business practices.
Sincerely,
*******************Business Response
Date: 12/22/2022
Hello,
A return label was provided to you for you to return the items that you received. Please see attached for the return label. The *** number for your return is 243087.
Customer Answer
Date: 12/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:12/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Return ********** for unreturned *****. Returned item in its original unopened shipping materials. Was inaccurately told that the item was opened and used and had return fee added. Fee is a fraudulent attempt to generate revenue by seller abusing the return policy of *****Business Response
Date: 01/05/2023
Hello,
We show that a full refund has now been processed for your return. We are sorry for any inconvenience this may have caused you.
Customer Answer
Date: 01/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has processed my payment and created a shipping label but has not delivered the product to the **** and has not responded to emails or messages through **** and does not handle anything other then purchases over the phone. Zero response from them.Business Response
Date: 12/29/2022
Hello,
Please see attached for proof of delivery to the address provided at checkout.
Customer Answer
Date: 12/29/2022
Complaint: 18512922
I am rejecting this response because: Your customer service is so terrible that there are many threads all over the internet flaming you for it. Just hire someone ffs. It's not hard to answer emails or idk HAVE A PHONE NUMBER FOR SUPPORT absolute *******.
Sincerely,
***********************Business Response
Date: 01/03/2023
Hello, we understand your frustration and we are very sorry you were not pleased with the level of support you received. However, we do see that a response was sent to your email address letting you know that **** can occasionally have scanning issues and delays during the holiday season. We try to tell buyers to allow the carrier **** days for the package to be delivered during the busiest time of the year. For future reference, please contact [email protected] directly or our support number ************ to get the best possible assistance.Customer Answer
Date: 01/06/2023
Complaint: 18512922
I am rejecting this response because: your customer service is still ****.
Sincerely,
***********************Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
antonline.com is falsely representing that they are an authorized seller of PHOOZY products. They are not an authorized seller and are creating a misleading and false presence on their website, Amazon.com, and Walmart.com that they are authorized to sell PHOOZY products. They are infringing on trademarks and copyrighted materials that create a false and misleading offer to customers.Business Response
Date: 12/28/2022
Hello,
We are very sorry that you are not happy with this purchase. If you wish to return the item, please request a return a return through the ******* website or antonline.com and you can return the item for a refund.
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