Complaints
Customer Complaints Summary
- 93 total complaints in the last 3 years.
- 32 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Return ********** for unreturned *****. Returned item in its original unopened shipping materials. Was inaccurately told that the item was opened and used and had return fee added. Fee is a fraudulent attempt to generate revenue by seller abusing the return policy of *****
Business Response
Date: 01/05/2023
Hello,
We show that a full refund has now been processed for your return. We are sorry for any inconvenience this may have caused you.
Customer Answer
Date: 01/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has processed my payment and created a shipping label but has not delivered the product to the **** and has not responded to emails or messages through **** and does not handle anything other then purchases over the phone. Zero response from them.Business Response
Date: 12/29/2022
Hello,
Please see attached for proof of delivery to the address provided at checkout.
Customer Answer
Date: 12/29/2022
Complaint: 18512922
I am rejecting this response because: Your customer service is so terrible that there are many threads all over the internet flaming you for it. Just hire someone ffs. It's not hard to answer emails or idk HAVE A PHONE NUMBER FOR SUPPORT absolute *******.
Sincerely,
***********************Business Response
Date: 01/03/2023
Hello, we understand your frustration and we are very sorry you were not pleased with the level of support you received. However, we do see that a response was sent to your email address letting you know that **** can occasionally have scanning issues and delays during the holiday season. We try to tell buyers to allow the carrier **** days for the package to be delivered during the busiest time of the year. For future reference, please contact [email protected] directly or our support number ************ to get the best possible assistance.Customer Answer
Date: 01/06/2023
Complaint: 18512922
I am rejecting this response because: your customer service is still ****.
Sincerely,
***********************Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
antonline.com is falsely representing that they are an authorized seller of PHOOZY products. They are not an authorized seller and are creating a misleading and false presence on their website, Amazon.com, and Walmart.com that they are authorized to sell PHOOZY products. They are infringing on trademarks and copyrighted materials that create a false and misleading offer to customers.Business Response
Date: 12/28/2022
Hello,
We are very sorry that you are not happy with this purchase. If you wish to return the item, please request a return a return through the ******* website or antonline.com and you can return the item for a refund.
Initial Complaint
Date:11/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This seller knowingly resell used tech as new as used to unsuspecting customers. I bought a surface through Target on 11/11. Got here on the 14th. Due to an illness, I only registered it today. The surface I bought as new was registered half a year ago, and is more than halfway through its one-year warranty. I have hard evidence, being my Target account order history and my ********* account, screenshotted and attached. There is no way to reach ANTonline through Target, and Target employs reps who were wholly unable to understand the situation, even when presented with proof, and wholly unsympathetic to my justified frustration at having been duped on an expensive, time-consuming purchase.Business Response
Date: 12/22/2022
Please reach out to our customer support team at support@********************** and they will be able to personally assist you in adjusting the warranty dates.Customer Answer
Date: 12/22/2022
Complaint: 18460495
I am rejecting this response because:You're joking. It's been a month. I returned it because you are a transparently fraudulent seller, and have no right to keep selling tbh. You intentionally sell used products as new. Note how you didn't even deny wrongdoing and immediately tried to get me off onto another platform where our communication wouldn't be public. I learned my ****** to never buy from you.
Sincerely,
LBusiness Response
Date: 12/28/2022
We are very sorry that you did not receive the help you needed in a timely manner and had to return the item. We pride ourselves on helping our customers and whatever issues they may have with their orders. If you do ever decide to shop with us again, please communicate with us directly at [email protected] and someone from our team would be able to help you with whatever problem that needs resolved right away. Since this purchase was made with Target, they handle all customer returns and issues. They did not relay to us any of the issues you were experiencing with this order. Had Target told us your issue with the warranty, someone from our customer support team would have contacted you and worked with you to get the warranty adjusted. Again, we are very sorry that this issue was not properly escalated to us by Target and that you were unable to enjoy this purchase.Customer Answer
Date: 12/28/2022
Complaint: 18460495
I am rejecting this response because once again you refuse to acknowledge that you intentionally and knowingly sell used and refurbished tech as new. Disgusting.
Sincerely,
L CInitial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ant online has scammed me of 370 dollars. I bought a Ryzen 7 5800x3d from their website and I later was emailed saying that the order could not go through due to a high risk of a scam. I was still billed for the shipment. The package in question was 370 dollars total shipping and all.Business Response
Date: 12/01/2022
This transaction was refunded in full.Initial Complaint
Date:11/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the ***** i9-13900k on 10/24 for $654.09 I got a confirmation that it was shipped on 10/24 a week past and I havent even received and updates on the tracking number they provided so I contacted support for the first time they were playing the blame game with ***** saying that they are having issues so I obliged and waited a few more days and still no updates I contacted them again saying that there is no update again the blame game with ***** seemed sketchy so I called ***** and they said that they never received the package then I asked if there were any outages or issues in the Atlanta area they said they werent having any scanning issues at all at any centers they asked me to contact the shipper again so I contacted them they played the blame game again even though I talked to a representative of ***** about the issue I let them know after 2 weeks of not receiving package I contacted them again and they said they were opening an investigation on my case I called ***** 3 days later and they said that there was no investigation on the package. The following week they said that they have on camera the package going into a shipping container and told me to wait another **** days for them to investigate more. I feel kinda agitated and sad that a business would repeatedly lie and make a customer go through something like this especially something that is almost $700 its been more than 3 weeks and all I ask is for a replacement shipped immediately or them cancel the order because they offered no compensation for the long wait they have not responded to my last email about cancellation or a replacement so this is all I got before I dispute the charges. Please do yourself a favor and dont go with themBusiness Response
Date: 11/21/2022
We are sorry for the experience you had with this shipment. We did initiate an investigation with ***** and issued a full refund for non delivery of the item.Customer Answer
Date: 11/22/2022
Complaint: 18403056
I am rejecting this response because: I had to dispute charges to get a refund, they stopped talking to me until my dispute went through then they said they refunded me, they refunded because they legally had to, if your reading this do yourself a favor and spend a few extra bucks I got my item from amazon in 2 days instead of the hassle antonline put me through for a month
Sincerely,
****************Initial Complaint
Date:11/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a game thru amazon 10/22/22 said a refund will be here in 7 days no refund yet $43.69Business Response
Date: 11/21/2022
A refund was issued through your Amazon account.
Initial Complaint
Date:11/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** order **************, 5 units of computers were shipped in three ***** shipments: ************ (2 units), ************ (2 units) and ************ (1 unit). ************ (2 units) and ************ (1 unit) arrived, delivery time was 10/27/2022 at 3:19 pm with signature DDOB. I have no issue with those two shipments. However, shipment ************ (2 units) had no delivery attempt. The latest update was 10/27/2022 4:05 PM Operational Delay, No attempt made, delivery scheduled for next business day(as of 11/3/2022). I reported the lost package issue to *********, but was told to wait. on 11/4/2022 before get off work I did check and it still says pending for delivery. But today 11/6/2022 when I check for update I noticed ***** marked the item as delivered back on 10/27/2022 "2:00 PM ********** ***************** not requested." Such line was added by ***** sometime during this weekend???!!! I am not sure how the seller or ***** play the trick but the shipment did not arrive. Shipment requires signature upon delivery and all the sudden it says delivered 10 days ago without even a delivery attempt. I'll leave this between you and *****. Please refund me for the two units.Business Response
Date: 11/21/2022
The package arrived at the same time as the other 2 packages. The customer signed for all three package deliveries.Customer Answer
Date: 11/22/2022
Complaint: 18366728
I am rejecting this response because: Hello, I'm not sure how you claim all the three shipments arrived at the same time. ************ and ************ were delivered and signed by DDOB on10/27/2022 at 3:19 PM. ************'s tracking showed Thursday, 10/27/2022 4:05 PM Operational Delay, No attempt made, delivery scheduled for next business day, as of 11/4/2022. On 11/6/2022 it was manipulated to delivered on 10/27/2022 at 2PM. with NO signature. Please be aware you requested signature on all three shipments, including ************. If ************ was delivered together with other two, it would bear the same delivery time and signature as the other two. I've opened case with ****** case# C-********. ***** asked you to work with them for lost package claim. Please issue refund for the missing package.
Sincerely,
************Business Response
Date: 12/01/2022
This case is being investigated and to be resolved through the **** dispute system. We have no further
information to provide at this time other than the delivery confirmations by FEDEX.
Initial Complaint
Date:11/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased *************** for PS5 on 10/9/22 via Wal*Mart order 20000103-14271385. The game arrived broken on 10/14/22 and I returned the game via ***** tracking ************. Was refunded on 10/22/22. On 11/4/22 received email from Wal*Mart stating that company didnt receive return and my card was recharged. Contacted Wal*Mart and *********. Provided tracking to both companies. Wal*Mart says its Antonline issue. I sent ********* the tracking proof and they replied with a generic response. Want the refund reissued. The amount was $59.10Business Response
Date: 11/21/2022
Walmart was provided photos and documentation of a package received without the item that was sold to the customer.
The customer was not refunded because the item sold was not returned.
Customer Answer
Date: 11/22/2022
Complaint: 18364075
I am rejecting this response because:I returned the package unopened. If the package was empty when they received it then it was empty when they sent it.
I filed a dispute with my bank and they settled in my favor so you can consider this matter closed. Luckily I have the tracking information that shows the item was returned.
However I will be letting folks know that this company is recharging people when they receive returns.
Sincerely,
*****************Initial Complaint
Date:11/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/24/2022 I purchased an ***** i9 13900K processor, I paid $619.99 for it. Within an hour I received a notification that the item had been shipped and was provided a ***** tracking number.Today is 11/1/2022 and the tracking is still showing that ***** never received a package from ANTonline, they only created a label but never sent anything to **** have contacted the company twice regarding this issue, but I received no reply. As of now, they have my money but didn't ship the item. The order # is **********.Business Response
Date: 11/18/2022
Hello, we have initiated a full refund through the credit card dispute you had filed. We are sorry that the carrier was not able to successfully delivery this package.Customer Answer
Date: 11/20/2022
Better Business Bureau:
I need to make it very clear that ********* never shipped the item to me. Blaming ***** is a dishonest attempt to shift blame. ***** never received the item for shipping (the tracking shows that fact to this day). Moreover, the refund was started only because I filed a chargeback with my credit card company, which forced them to refund. Prior to that, they simply ignored every attempt of communication from me.The dispute has been resolved in my favor thanks to my credit card company, ********* in no way helped solve the issue or communicated with me during the process.
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