Complaints
Customer Complaints Summary
- 79 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with this company on June 10th at 11:48am. Order number and tracking number is listed below.The product ordered is as follows:******** Switch 2 Console + Street Fighter 6 Year 1-2 Fighters Bundle (1) ******** Switch 2 Console (1) ******** ******* 2 ************ Controllers Light Blue/Light Red (1) ******* microSD Express Card 256GB for ******** Switch 2 - Compatible with ******** Switch 2 - 256GB microSD Express Card (1) ******** Switch 2 Pro Controller - Compatible with ******** Switch 2 - HD Rumble 2 - Motion controls - Built-in amiibo functionality - C Button for GameChat (1) Street Fighter 6 Year 1-2 Fighters Edition - For ******** Switch 2 - ************* 13+) - Fighting Game - Includes: Year 1 & Year 2 Character Passes, four stages from Years 1 & 2, and Outfit 1 Colors 3-10 for all 18 original characters On June 13th, after a mysterious hold was put on the delivery by someone other than myself, a random person using a fake ** and note went to the local (********) ***** Ground distribution center to pick up my package and steal it. The name used to sign for the package was Katerina ***************** I do not know this person at all, and have never given permission to her to pickup packages. The ***** employees I talked to confirmed the ** details with me in person, proving it was absolutely a fake **. ***** security and local police are investigating.********* refuses to cooperate and resolve this issue. I have disputed the charge on my credit card.I have shared my experience on reddit and others have been experiencing the same thing...so this is planned robbery in my opinion.***********************************************************************************
Business Response
Date: 06/25/2025
The customer was informed that ****** official records verify the delivery was completed as intended. Because the loss occurred after delivery and no delivery error was found, ********* did not issue a refund.Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a bundled product of theirs for almost 800$ they shipped it using the cheapest shipping option through ***** lied multiple times about my delivery date and have held my order on vacation hold for days i have called multiple times to ***** and antonline directly through customer support and they tell me to wait. Why should i have to wait any longer after they dont answer or give me any resolution for my order. I am being ignored and they are holding my package until the 21st of june I called about this and they pretended to not know why or how this happened but i called ***** and they told me it was a direct order from the shipper themselves (Antonline) i am not looking for a refund or apology i want my package.Business Response
Date: 06/25/2025
********* initiated an investigation and provided the customer with proof of delivery from *****,confirming that the package was delivered at the customers residence on 6/16/25 and 6/23/25 as the delivery was split.Customer Answer
Date: 06/25/2025
Complaint: 23477051
I am rejecting this response because: the order with the tracking number of (289534107308)was not delivered to my door i can confirm the second half was delivered but not the first one it was not delivered i have ring camera footage for the time and date of the supposed delivery And there wasnt even a truck outside when i checked
Sincerely,
***** *****Business Response
Date: 07/02/2025
Our records show proof of delivery as expected and confirmed by ***** representatives. However, we have escalated this case with ***** Security for further investigation and will be reporting back to the customer as well as the ******************** directly as soon as we receive their response and resolution.Customer Answer
Date: 07/02/2025
Complaint: 23477051
I purchased this product over a month ago and the money has already been taken from my bank account. I will wait for the response from ***** but I seriously want a refund if I cannot get these products soon.
Sincerely,
***** *****Initial Complaint
Date:06/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $764.45 for a ******** Switch 2 along with a game and a few action figures. The company shipped through *****, however the package was redirected to a ***** Ground location without my consent and subsequently lost. The company is refusing to file a claim through *****, and refusing to refund or replace the item that was never delivered to me.Business Response
Date: 06/25/2025
********* initiated an investigation and provided the customer with proof of delivery from *****, confirming that the package was delivered and signed for at the customers residence on 6/11/25.Customer Answer
Date: 06/25/2025
Complaint: 23467016
I am rejecting this response because: the signature provided is clearly not mine, and the delivery address listed is incorrect. As previously mentioned (and as can be observed in my original attachment), the package was redirected to a ***** Ground location without my consent. It would appear someone stole the package from there and signed with a squiggle. I was at work at the time the pickup/signature were recorded and have proof to that effect.
Sincerely,
***** *****Business Response
Date: 07/13/2025
Our responses have been based on proof of delivery confirmed by *****. We have escalated this customers claim with ***** for resolution for this customer.
Currently there is a pending chargeback on this transaction and a refund cannot be issued until this chargeback is settled.Customer Answer
Date: 07/14/2025
Complaint: 23467016
I am rejecting this response because: My preferred method of resolution is via the charge back as I have already gone out and purchased a Switch from Target while this process has played out. Assuming the chargeback goes through with no issues, I will gladly change my response here to "resolved" and close out the BBB issue.
Sincerely,
***** *****Business Response
Date: 07/21/2025
***** *****,
After further investigation into this issue. Antonline is going to issue a full refund through accepting the chargeback on the order. We do apologize that this issue took so long to resolve.
Thank you,
Antonline support
Customer Answer
Date: 07/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
05/27/2025 Ordered a gaming laptop ****** Legion Pro 7i 16" WQXGA OLED 240Hz Gaming ************** Core Ultra 9 275X 64GB RAM 1TB SSD ****** GeForce RTX 5080 Eclipse Black They shipped the package via ***** without giving other methods of preferred carriers though they listed other brands such as ****, ***, ***. The package was shipped from *******, ** and traveled to *******, ** where it was then shipped to the Spring, ** ************ facility where it sat for three days while the update status showed it was going to be arriving on 5/28/2025 (Pictures provided in uploads) between 11:20am - 3:20pm at the latest on that Friday but the package had conflicts over the weekend.Throughout the weekend it kept showing "Delivery Exception" and "Future Delivery Requested" for the next 3 days. On Monday 6/02/2025 ***** listed the package to be out at roughly the same time as Friday 11:00am - 3:00pm but this time the package was late once again, and at exactly 6:00pm the same day the package was picked up and signed for by "LLJAQUA" and not me "**** ******" at ************ facility in Spring, Tx and never even made it to Conroe which the delivery address on the receipt of the purchase provided. The package was supposed to be sent directly for me to sign for and ***** never bothered to bring it to the address listed but allowed some random person to take it from the facility instead.I have talked to both ***** and ANTOnline both about the missing package and both said it was "Picked up successfully" which is clearly not the case with evidence provided. ***** claimed to have investigated the issue and acknowledge the package was signed at the facility rather than sent to the home address provided. ********* seems to be ignoring my support requests for a refund on the product purchased and any communication with the support team feels like talking to a auto response.Business Response
Date: 06/25/2025
********* investigated the claim and provided the customer with proof of delivery, which confirms that the package was delivered to the exact address provided during checkout.Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't know why I want to hold my order. I have told him by email that my billing address is the delivery address, but it has been two days. I haven't received any reply, and my order has not been processed. It has always been on hold. The card name of this payment is also the name of the consignee, and the billing address is also the receiving address. I placed an order on your platform because of your fast delivery. It says that it will be delivered before Thursday, but now it's Wednesday, and my order has not even been processed.Business Response
Date: 06/03/2025
The transaction did not pass our merchant fraud software protection and was never charged. The customer was notified of the failed transaction.Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a computer through ******* since they are seller on there and I received a empty box, ******* denied me a refund since it marks them as delivered and they use that as proof of delivery BUT IT CAME EMPTY. I;ve been trying to dispute it but I cannot reach them at all. I paid ****** on Feb,5 2025. I tried disputing me with ******* but was denied and I cannot reach the business.Business Response
Date: 04/08/2025
***** has confirmed the successful delivery of your order, including the correct weight and contents. No further action will be taken by Antonline.Initial Complaint
Date:02/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Xbox from them it was never delivered. They will not refund me I feel like they scammed me please help over 300$Business Response
Date: 03/11/2025
***** has confirmed successful delivery of your order. ********* will not be taking further action on this order.Customer Answer
Date: 03/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ****Initial Complaint
Date:02/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order canceled. Been a week trying to get a refund but cant contact anyone. They wont pick up the phone. Emailed them but now reply. I want my refundBusiness Response
Date: 03/11/2025
A full refund has been processed for Order 1796579292.Initial Complaint
Date:02/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/5/25 ******* promised to mail me an *** label and NEVER DID. NOW I'M BEING TOLD THE RETURN DEADLINE WAS 2 DAYS AGO!!! *** HAS A 2 WEEK RETURN POLICY UNLESS THE PRODUCT IS DEFECTIVE!! ******* DIDN'T DO THEIR JOB!! NOW IM STUCK WITH A DEFECTIVE $50.99 PRINTER Through NO FAULT OF MY OWN!Business Response
Date: 03/17/2025
A full refund was processed on February 28th, 2025. No further action is required from Antonline.Customer Answer
Date: 03/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Mc ChampInitial Complaint
Date:02/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ANTONLINE stole my return. I shipped a return to them months ago and I contacted them about it, they said the return was rejected due to it not matching their serial numbers on file or something like that. I have no problem with that, just SEND ME BACK MY REFUSED RETURN! I am willing to pay all shipping costs and fees to have it sent back to me. Will provide more information once ********* responds to me over here because they have been ignoring my calls, emails and on social media. Additionally, I wanted to also point out how RUDE ANTONLINE phone support employees are, one of them keeps hanging up whenever I try to call, its getting out of hand at this point. You have my return and my money, please send me back one of them, it is not ETHICAL to keep both. I have read their policy maybe 20 times already and it does not say ANYWHERE that if a return gets rejected they will keep your money and the return. I have tracking and image of the return if needed. Will provide that once ********* responds to me and requests for it. I expect to be treated nicely this time and not called a slur whenever I try to ask politely about it because that has happened already over the phone and I do not appreciate this treatment I am getting from this company. Thank youBusiness Response
Date: 03/25/2025
Based on the product, he was not our consumer for the product.Customer Answer
Date: 03/26/2025
Complaint: 22977975
I am rejecting this response because:
your response makes absolutely no sense at all, I LITERALLY have an order number I can share, you guys take so long to reply to me or dont even reply to me at all, thats what makes you guys such frauds this is my order number: 1796511739.I AM STILL waiting on any sort of communication to send back my refused return and will not stop emailing and leaving negative reviews until I get my product back, I will do ANYTHING in my power to ruin the reputation of this business for what it has done to me such as employee harassing me over the phone and calling me slurs and refusing my return which was never sent back.
I will only forgive this business once they have given my return back.
Sincerely,
*** NBusiness Response
Date: 04/03/2025
As we have repeatedly demonstrated, the item purchased from antonline and confirmed delivered to the buyer was never returned to antonline for refund. As the product was never returned we can neither refund it or return it to the buyer.
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