Reviews

Review Details

• Review fromFrancesca B

  Date: 04/03/2024

  1 star
  If there were 0 stars, Id pick that! They take money from you and do not provide any service! You will still have to make an appointment at a passport office/walk-in and wait your turn. You will have to them expedited fee and pay passport office an expedited fee! You will still have to pay for your passport pictures ! They render no service but pay a feeand for what!?

• Review fromChad S

  Date: 01/31/2024

  5 stars
  Thank GOD for *************************** with Rushmypassport.com. Having never needed a passport in the past it was a struggle to know if I was doing everything properly, and I did not have time to get things wrong. I recently started a new job and within the first month needed to travel out of the country. I had no passport and saw that the average issue time was weeks or months from starting the process. Luckily, ***** answered the phone and within just a few minutes she calmed my numerousness, answered all my questions (there were a lot) and ensured everything I needed I had. It was a tremendous effort on her part and I will not forget it.

• Review fromHeather H

  Date: 01/27/2024

  1 star
  Like many others, I am highly disappointed that ***** would direct their customers to a scam website. This company masquerades as a ****************** utilizing their URL as "gov.works" and then puts in small font at the bottom of their website that they are not affiliated with a government agency. They prey on people in desperate circumstances that require an expedited passport for travel. It is rare I would pay $250.00 to a company without doing my research, a quick ****** search flags this company as a complete scam (these BBB complaints, Reddit forms, etc all outlining this as scam). I am hopeful this review stops others from giving this fraudulent company their money. The only real service that is being provided is creating your application in a PDF file, which you can do yourself for free. I am hopeful PayPal takes my claim seriously and issues me a refund. I will not be utilizing ***** in any capacity for my passport needs, I am going straight through to **** and I warn others to do the same.

• Review fromCamille A

  Date: 01/07/2024

  1 star
  I would give this scam zero stars if I could. They link out to their own website to look like a ***** page so you think it is reputable. They prey on people who are not technologically savvy and who are probably stressed out about getting their passports on time. Additionally, they say they will do a refund our contacted within 24 hours but they do not answer their phones and do not respond via online chat messenger on their website. The only way I got my money back was doing a chargeback through my credit card. This is a predatory business. You cant even leave comments on their social media because of the number of people they have scammed.

• Review fromRahkiya S

  Date: 12/12/2023

  5 stars
  I must say this company came through a day early. I purchased the expedited delivery 3-5 business days and it was delivered a day early. I shipped it to there ******* ******** location on ************************* and by the way I stay in ***** everything went smoothly. My location down in ***** was pretty backed up with no appointments available soon enough so had to take a different route. I signed up for tracking details on the state website so that I stay in know the moment they received and processed might information and it was all done in the timely manner 1 day to be exact . Anytime I called rush my passport someone was always there to answer any questions I had. The only thing is that the state doesnt send your passport book, passport card and birth certificate together anymore everything is shipped to you separately thats just how the state is doing things now but you will get it back just have to be on the lookout for it. The state will send an email and tracking details the moment it is shipped. Rest assure this company is legitimate and it is not a fraud or scam. I will be using this service again in future to renew.

• Review fromZachary A

  Date: 10/17/2023

  1 star
  I paid for expedited service of passport renewal with no actual service provided. I was able to fill out the passport paperwork online, but I had to take it to the post office myself and pay again for expedition/shipping. None of that was provided to me by RushMyPassport. Even the lady at the post office who does passport renewals for a living was very suspicious of RushMyPassport. The amount the lady at the post office calculated from memory for what I was getting, came out suspiciously similar to what RushMyPassport took from me. *** tried to get a refund as no tangible service has been provided for my $220, but the agent flat out denied. I asked to speak to a supervisor, but was told if they DECIDE to call you, a supervisor will contact you within ***** hrs If they decide to?? What kind of business are they running here. It is very suspicious, redundant, unnecessary and provided absolutely nothing I couldnt have done on my own. Im essentially paying the same amount twice to two different entities to achieve the same outcome, with service provided by one and no service provided by the other. I just want my money back from RushMyPassport.

• Review fromJulius I

  Date: 06/17/2023

  1 star
  I went to this company in order to acquire a passport for a business trip i am taking my colleagues to for a business trip. I was promised that I would receive my expedited passport only to find out when i arrived at a passport agency, that this company was a scam. I called in and requested my refund over a month ago for order #GW-101F8B0C6. I was told by one representative it would be 3-5 business days maximum. The second representative explained that this was impossible as if everyone in this company is making their own rules. I am behind on my business travel date and need my refund to be returned expeditiously!

• Review fromChristina M

  Date: 05/04/2023

  1 star
  This company is a total scam. They farm out your passport to another agency and dont perform the service from start to finish. They are cashing in on our expense and do nothing that you cant do yourself

• Review fromTessa K

  Date: 04/25/2023

  1 star
  SCAM SCAM SCAM! Go to the post office. Rushmypassport.com should not exist. Complete fraud website, dont overpay for your passport.

• Review fromMonica V

  Date: 04/15/2023

  1 star
  Unless you feel like throwing money away DO NOT USE THIS COMPANY. The customer service is non existent. I needed an expedited passport. 1 week turn around. I started my process online on the advice of a friend who had used them years ago (maybe they were good then?). After paying and filling out all the forms I got an email later that day saying I needed to call them to continue the process. First thing the following morning I called and left a message. Later in the day after no one returned my call I started to feel uncomfortable. I called again and left a message. And called the next day and left a message and then used the chat to contact them. Crickets. The next day someone called me. By this point I was told I would not be able to get my passport on time! The woman on the other end of the line asked if I wanted a refund. Of course I did. I assumed that would be it. Its been weeks of me calling to follow up on the refund and all Im able to do is leave messages. No one ever calls back. I will be writing reviews on every platform I can to warn other potential buyers.