Reviews

Review Details

• Review fromMalana L

  Date: 04/22/2025

  1 star
  I want to give zero stars. This is a scam. I went to the courthouse to have the application sealed, and they would not take any of the rushmypassport.com documentation. The man I spoke to on the phone even misled me regarding the services provided, knowing full well he was lying to me. Now they are refusing to refund me for services that will not and cannot be provided. I trusted their affiliation with *****, but it is truly just a scam. Post covid, their service is worthless.

• Review fromAdam M

  Date: 04/18/2025

  1 star
  Zero stars if I could and I think I may have been scammed $183.90. Like other reviews before mine, there is no refund option on the my.govworks site and I was able to get someone to submit my refund on 4.10.2025 but nothing returned as of yet. I did see from another post reply from Rushmypassport that it may take 7-10 business days so I will give it a few more. If you are reading this and are thinking about this service, they do not have a direct option to speak to someone, and I called, waited about 40 mins finally did the "receive a call back option" and started to leave my voicemail and it hung up. Someone from rushmypassport why don't you rush my refund since I rushed my payment for this "service" which hasn't done anything at all but waste time.

• Review fromAshley K

  Date: 04/17/2025

  1 star
  DO NOT USE THIS COMPANY!!!! I have absolutely no idea why this company exists. It's useless. I paid almost $300 for a new passport, still had to purchase photos AND pay the extra for the 2-3 week turn around at the location they told me to go to. DO NOT USE THIS COMPANY!!!! I will be writing the state attorney general about this because they misled me into thinking I paid all my fees with their service.

• Review fromConnor H

  Date: 04/10/2025

  5 stars
  I paid $450+ to get my passport 7-9 day expedited. I'm writing this review because after I sent my documents in I started reading a lot of bad reviews for this service. But honestly it worked exactly as it said it would. I sent my completed documents and passport in the mail on 4/1 and received my new passport on 4/9 (even though when I spoke with someone they forecasted a 4/16 delivery date). I'm thrilled I can actually go on my vacation - the cost was well worth it. My suggestion to everyone is just confirm you have all the proper documents completed EXACTLY as your directed. Missing any of the forms or incorrectly completing them seems to lead to delays. I would also ignore an email you will receive from the **************** after they get your passport that says it will take 2-3 weeks for expedited service: that is a generic, automated email. Overall I love this service and want people to know it is NOT A SCAM.

• Review fromNathaniel B

  Date: 04/03/2025

  1 star
  Horrible scam of a service. Promised to get passport on 3 weeks and we are at well 4 with no passport. When calling to ask for help on status they instructed me to call the passport agency myself. I paid them $300 to handle this and they claimed the $300 would guarantee I would get my passport on time. It was a waste of money and untruthful about their services. A scam I would never recommend.

• Review fromLucy K

  Date: 04/01/2025

  1 star

  Lucy K

  Date: 04/01/2025

  Rush My Passport is a total scam. I didn't need my passport rushed, I went to the local ********* to get my picture taken and see about what or where I need to go to get my application. The guy there said I could fill it out their on their computers. So he had the Rush My Passport site up and said just follow the steps its easy. So I made an account but before I could proceed I had to pay $178.90, and I assumed that was for the passport. Then it said I had to pay an additional $211.36 for government fees. WTH are government fees, of course there was no explanation, I didn't pay that. Got home checked my email and clicked the link to download my application and the other B.S that was just a waste of paper. I went to the local post office to have it accepted and the person there told me I had the wrong application, and that there shouldn't of been a fee of a $178.90. I was told to dispute that with my bank. I went online to the US **** of State and calculated the passport fees, which came out to $165 that also included the acceptance fee. Not $211.36. When I called RMP the recording says to log onto your account and there you can request a refund. Really, where? There is no where, nothing, zero, to request a refund. There is no Help section no home page, only thing you can do is download your package, look at your itinerary if you have one, or messages. That is it. I have made three attempts to resolve this with RMP, and all I got is their automated recordings, and their absolute B.S. This seems to be the common complaint about them and why FE would partner with a *********** like ***, makes no sense.

  Rushmypassport.com

  Date: 04/02/2025

  Hello good afternoon, thank you for contacting us. I was able to pull up the details of your order, I do see that you did pay $178.90 for our services, however the government fee is a separate fee that is paid directly to the Department of State for the processing of your passport. It's $130 for the passport book, $60 for expediting the process and $21.36 to have the passport shipped to you through **** Priority Mail that's the $211.36. It also states on our website when you're creating your order that the government fee of the $211.36 is not included in the service fee. We sent a refund request to the email that was provided please respond and allow 7-10 business day for the refund to reflect to original method of payment.

• Review fromEmily M

  Date: 03/11/2025

  1 star

  Emily M

  Date: 03/11/2025

  Do not use -- they sent two notifications two weeks apart that documents were missing, and although I submitted information in a timely fashion, upon receipt of all documents the time required to review exceeds the "3 week" package I purchase and will miss my trip.

  Rushmypassport.com

  Date: 03/13/2025

  Thank you for contacting us. We would like to look into the issue you are reporting. Can you please update your review with your order number starting with GW?

• Review fromBessie G

  Date: 03/02/2025

  5 stars

  Bessie G

  Date: 03/02/2025

  The process was easy to follow resulting in prompt delivery of my passport. Everything was taken care of on line.

  Rushmypassport.com

  Date: 03/04/2025

  Thank you for sharing your experience. We hope your share your 5-star experience with a family member or friend and we wish you all the best with your future travels. 

• Review fromRichelle C

  Date: 02/24/2025

  1 star

  Richelle C

  Date: 02/24/2025

  This is a scam. DO NOT USE THIS SERVICE. If I could give this zero stars, I absolutely would. I started this order in JULY 2024. It is now February 2025, and I do not have a passport, and they still have my expired passport and documents. I have missed two trips because of this service. I've called and left multiple messages, and no one returns my calls. I've used the chat feature numerous times, and they either have no answers or give me incorrect information. I have now cancelled my service and was told I would receive my documents on Feb. 13. That was a week ago, and the tracking numbers shows a label was created yet nothing was done after that. Not only did I pay for rush service, they asked for additional documents and payments - all the while never receiving anything. At this point, I am considering taking legal action. ADVICE - DO NOT EVEN CONSIDER USING THIS SERVICE!!

  Rushmypassport.com

  Date: 02/27/2025

  Hello, that you for contacting us. We will have an agent reach out to you directly to speak with you about your concerns. 

• Review fromJosh W

  Date: 02/21/2025

  1 star
  ******** company and complete ripoff. DO NOT USE. They fill out a form for you that you can fill out for FREE and charge you $170 to do it. Someone should shut this place down and take them to court.