Reviews

Review Details

• Review fromRobert J

  Date: 03/23/2023

  1 star
  I on line and found this company thinking I was going to get my Passport faster. All they did was take my money and do absolutely nothing. They don't answer their phone and its always the same BS. We are experiencing a higher volume of class at this moment and they don't return your calls. I still had to go to the post office and fill out these forms and pay them as well.So I was suckered to think this was a legit service and they did nothing but take my $234.90.I ended up paying again at the county clerks office for the same service and was told to get a refund from RushMyPassport because its a Complete scam!This company needs to be reported and shut down!! Do not use them.

• Review fromAntonio U.

  Date: 02/24/2023

  1 star
  Okay I go with this company to make my life easier I've never had a passport well the number you call for help keep saying the call back later cuz they're busy too many phone calls okay great so for days I'm calling and calling and calling and keeps saying the same thing then I'm like you know what I'm going to get a refund and figure this out I don't have time to waste well after 72 hours the policy says that they don't refund this is ridiculous thing to put that in both letters or something I wouldn't I would have got a refund before the 72 hours if I knew that was the case this seems like a scam they don't answer their phone they don't reply there's no way to like leave a call back number leave a message I didn't find a way anyway from the number that's on the on the website I just want my money back and they need to update their services get some type of customer service or something the department that can help people do this cuz not everybody has had a passport so I just got burned for I don't know $200 and some odd dollars and I still have to get my passport and it's an emergency a family member died and I need to get to my destination so for this being supposedly easier and the service to provide there's no support just makes no sense I want a refund I don't want to hear your policy of 72 hours because your service ***** I bet they get a lot of people for their money because of the 72 hour policy that they have it ain't right they should stay that when you before you go to actually make the purchase make that clear not go hide in a small print at the bottom of your page where it says refund policy it's ridiculous

• Review fromGlenda C

  Date: 02/08/2023

  1 star
  I used this service in a ***** facility and paid $208.32 for expedited passport and a photo. I ended up paying again at the county clerk’s office for the same service and was told to get a refund from RushMyPassport because it’s a Complete scam! Why does ***** still have these computers setup at their locations when they know they are scamming customers!?

   

• Review fromALIYAH H

  Date: 01/09/2023

  1 star
  I put in for a passport, only to go to the post office and have to fill out the forms all over again because they told me I had probably been scammed. They said I didn't have to do any of the paperwork I was given. Thankfully I didn'tpay the gov't fee but I was definitely scammed out of $100 and this site was through ***** too so you would think it was legit.

• Review fromTonia B

  Date: 10/31/2022

  1 star
  Some of the passport **** not up to date. At my appointment with Acceptance Agent I had to fill out paperwork again because I was given an outdated form. I have not been able to get ahold of anyone at this business to discuss. I had even left a voicemail several weeks ago. I had to pay additional fees to have passport expidited, which are fees I paid to this business. All together, I paid $243.90 for nothing.