Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,895 total complaints in the last 3 years.
- 3,463 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordering product with 4 failed attempts, all at fault by company ( have written proof from official Home Depot text hotline). Finally got my product ordered to only have a shipping delay of 8 days later then expected delivery date stated when order was placed ( compensation was free shipping). I called on the final day it dated is was going to arrive to find out my product was possibly lost. They also stated they would compensate me for my troubles after the product was delivered. I was told to wait up to 48 hours for a phone call with answers. I waited 48 hours with no response. I Reached out, to be told they could find no open case and needed another 72 hours. I stated this was not going to work, I needed answers today. After back and forth they finally said they found a store 40 minutes away that would sell me their display model. The store would give me 10% discount, since it was a floor model, but I had to drive and pick it up. I agreed to this, but inquired about be compensated for my troubles, as was stated in prior text conversation upon deliver and I was told this was not possible now. We ended the conversation as they were not willing to listen or be honest with failed promises.
Business Response
Date: 06/06/2023
June 6, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
******************************************************************************************************;
RE:*********************/BBB Case # ********
Dear ***************,
We acknowledge the receipt of your BBB notice dated May 25, 2023, regarding the number referenced above.
On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
The Online Resolutions team advised;
We called the customer and advised that we are going to be sending a Home Depot gift card honoring the compensation that was promised to the customer. The customer emailed ** advising that they received the gift card and they are happy with the resolution.
With that being said, The Home Depot considers the matter closed in our office.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
******************
Executive Escalations
Phone:***********************
Fax:************
**:32683006Customer Answer
Date: 06/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered carpet from the Home Depot in ******. They hired ** Installation to install. It took months to get the installation finished. They lost my carpet at one point. When the did finally install, the installers stole jewelry from my bathroom. A disgraceful experience.Business Response
Date: 05/25/2023
May 25, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************************************************************************************
RE: ***********************/BBB Case # ********Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our ******************************.
The Home Depot has reviewed this case and apologized to *********************** regarding her carpet installation issue and has contacted ******** for further assistance.
******** will be responsible for assisting the customer regarding her issue.With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** T Hodge
Executive Escalations
Phone: ***********************
Fax: ************
**: 32683010Initial Complaint
Date:05/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased over $10,000.00 worth of appliances from Home Depot. The appliances were delivered less than a week ago. At the time of delivery, my kitchen wasn't ready for the appliances to be installed. We just has the appliances professionally installed less than 24 hours ago. The refrigerator is not cooling properly and it is making a loud humming noise. Homedepot.com customer ********************** is refusing to help in this situation. We are currently in the middle of a complete home renovation and within the last 60 days I have spent close to $100,000.00 at Home Depot. I am so disgusted with the customer ********************** we have received and the way this situation is being handled. They advised me to call GE for a repair. I did not pay for a repaired refrigerator. I paid for a new refrigerator. I would like the refrigerator replaced or refunded so I can purchase another new refrigerator with no issues.Business Response
Date: 06/02/2023
June 2, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
******************************************************************************************************;
RE:*********************** /BBB Case # ********
Dear ***************,
We acknowledge the receipt of your BBB notice dated May 25, 2023, regarding the number referenced above.
On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
The Online Resolutions team advised;
6/2/2023 2:42 PM
No further action is needed, closing case.
We sent an email to the customer confirming the picture and status, thanking them for their partnership.
We received an email from the customer stating that the fridge is in perfect condition and provided a picture.
We spoke to the customer to check on how the delivery went, they said that it was left in the box and will take pictures to make sure everything is good,then email them over to us.
We sent an email to the customer to see how the delivery went along with the proof of delivery picture which only showed the box.
We called the customer to inform them how many stops were before their delivery.
With that being said, The Home Depot considers the matter closed in our office.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
******************
Executive Escalations
Phone:***********************
Fax:************
**:32683011Customer Answer
Date: 06/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:05/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the course of May 18th and 19th I placed two online orders with homedepot.com. The first order was a Ryobi special where you purchased two batteries and a charger and had your choice of Ryobi tools to pick out so I picked out an angle grinder. After placing my order I continued shopping on homedepot.com and found the same two battery and charger deal with a free angle grinder and it came out cheaper than the one I just ordered. Since I couldn't cancel the first order I just placed a second order. The following day I placed another order for a Ryobi inflator and a driver bit set. On May 22 I was working in my driveway when the delivery came which was two small boxes. Each box had the battery and charger combo in it. Since I had six items total I thought nothing of it and just assumed the rest would eventually come. On May 24 I had another delivery. This delivery consisted of one small box which had my 3rd order, the inflator and bit set in it, as well as an angle grinder on its own. I was still shy one angle grinder so I logged into homedepot.com and it showed all my orders as delivered.The same day, May 24, around 315pm CST I called Home Depot Pro at ************ and spoke to a representative where I explained everything. She repeatedly told me that it showed that the angle grinder was delivered on May 22 and that it was handed to me. I repeatedly told her that I was handed two boxes each containing the batteries and charger. I explained to her that each package that I have received, four in total, all had their own shipping labels on them so asked her to look those up and see if the angle grinder that I was supposedly delivered had one. Once again she said it was delivered on May 22. At this point I've had enough and told her I'd be contacting Home Depot corporate and handling it.Business Response
Date: 05/26/2023
May 26, 2023
Attn: ***********************,Trade Practice Specialist
Better Business Bureau Serving Metro *******,
****** & NE *******
***************************************************;
*******, ** *****
*********************/BBB Case #********
Dear **************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding his online orders.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We spoke to the customer and offered a Home ********************** E-Gift Card for $75.00 to go into the local store and purchase and the customer accepted this resolution.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
***************************
The Home Depot - *************
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF#********Customer Answer
Date: 05/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I phoned Home Depot in regard to installing two storm doors in January of 2023. I was told the cost of installation was $238.00 for the first door and the second door possibly would be discounted. The cost to have someone come out to measure was $40.00. I scheduled an appointment for a measurement. Lex Construction came and took a measurement In February of 2023. They said I would be contacted the following week by Home Depot with the cost of install. After two weeks and not hearing from Home Depot I phoned Home Depot. They said no measurements were in the system and I should contact the installer. I contacted Lex Construction and they said they sent the measurements to Home Depot. I went to my local Home Depot and they gave me a print out stating fees close to $400 for one door and $500 for the other door and I have to purchase brick molding at me expense in addition to that. When I asked Home Depot for a breakdown of the cost for install they said call Lex Construction. When I call Lex Construction they say only Home Depot can give you that. I have gone back and forth into the store and on the phone with Lex Construction. I have tried to contact Home Depot corporate and was told to email them. I did that twice with no response. I am very frustrated and appreciate some assistance. Thank you.Business Response
Date: 06/05/2023
June 5, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *******************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot store manager and specialty store manager has reached out to the customer to address her concerns. Per the customer request, she is looking to purchase the doors without the additional points that are required for her installation. Furthermore,other adjustments are being looked at as well to compromise the entire cost which would work best as possible for ****************. The Home Depot will need more time to resolve this complaint and this case shall remain open until a resolution has been met.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 32681322Customer Answer
Date: 06/05/2023
I last heard from ***** at Home Depot on Sunday, June 4, 2023. He was suppose to get back to me via email today with a total final price for the installation of two storm doors. I am still waiting to hear from him.Business Response
Date: 06/12/2023
June 12, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *******************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot store manager and specialty store manager has reached out to the customer to address her concerns. As previously stated, furthermore, other adjustments are being looked at as well to compromise the entire cost which would work best as possible for ****************. The Home Depot will need more time to resolve this complaint and this case shall remain open until a resolution has been met.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 32681322Initial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
One of the 2 double windows I bought from Home Depot in August of 2020, has leaked from the get go, but I only realized it during Hurricane ***, which stuck ********* on sept. 1, 2023, because a screen that normally stands in front of the window was being repaired. My insurance company covered the damage, but not the cause of it. Home Depot has found ways to refuse responsibility, claiming, among other things, a hairline crack in the stucco was the cause of the flooding. A stucco company told me HD was full of it. He told me the window had been force-fit into the frame. After many calls and three visits, ********, a company that manages claims for HD sent me a letter, essentially telling me to fly a kite. Letter was signed by *********************, *************************** I have, after last week's rain storm, hired a crew to re-install and re-frame the window.Business Response
Date: 05/31/2023
May 31, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *****************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot third-party administrator, ************************** Service for consumer damaged property will contact the customer and take care of the customers claim and provide the customer with the resolution.I also would like to provide you with Sedgwick phone number which is ************** for future follow up.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 32681312Customer Answer
Date: 05/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Customer Answer
Date: 07/07/2023
My complaint (# ********) had a reply from Home Depot on 5/31/23. They said they would work to resolve the issue and would contact me. So far, no contact was initiated by **. I had tried to contact both *********, the third party that becomes involved when ** doesn't want to bother, and also the ** managers I'd talked to before. ******** said I should call management. I tried, without success. Because of the threat of flooding from the window ** sold and installed two years ago, I was forced to purchase another -- no small task or price, since practically everyone I called wanted a three-window minimum purchase. Seems ** simply wanted my complaint to disappear without having to do anything to live up to their "lifetime guarantee" for the windows I bought from them. Pleaase advise. Please help.Business Response
Date: 07/10/2023
July 10, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *****************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot third-party administrator, ******** ***************** Service for consumer damaged property. ******** has provided the following response to the customer for claim *********** in January of 2023:
On behalf of Home Depot ******, ***** ******** has reviewed your property damage claim which was submitted to our Service Provider for investigation who has reported the leak is coming from either an existing crack in your stucco or the window above the one they installed. They report three separate inspections has taken place and this was confirmed.
It has been determined that the Installation was completed in accordance with industry standards and that your property damage was not the result of the Installation. If you are adamant the Home Depot install window is leaking, please have an inspection performed by a third-party window contractor and forward their findings. ******************** may contact ******** at ************** for questions regarding her previous claim.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 32681312Initial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I first purchased 12 new windows (entire house) the end of Feb/beginning of March 2022 and was given a 4-6 week tur-around installation timeframe. **** the sales guy seemed very honest and upfront and shared it would probably be 6 weeks, possibly 8 weeks. I understood and agreed to open up a Home Depot credit card (I spend thousands a year in THD and never opened a credit card before because I don't want/need it), but since **** was such a great sales guy he helped me see the benefit. I paid what ever the down payment was due, ~$3k) on that credit card. After that everything else was and has been probably my worst experience as a customer. After 6 or 7 failed ****************** attempts due to multiple issues; scheduling before entire order received, poor communication on what warehouse order was in, mis-measurements (more than once) causing need for reorder, original installer had some of order for more than 6 weeks and issues with windows once picked up by new installer, installed wrong size window and had to pull out/reorder and reinstall causing massive frame damage... I could go on and on- started 3/22 and last window installed 11/22- almost 1 year, but still not resolved w/ THD. I choose THD so I would not have to deal with "SERVICE" issues from what I thought was a trusted brand, however, to date only one home depot employee has even bothered to come by my house during issues and/or after last window was installed and that was only when I got my maybe 3rd call from my account manager- ************************* asking if I was ready to settle. I asked if they were even going to come look/close-out on items of concern and as was told and she sent a peer from another area, ****** ***** said in passing- "you know you are going to have to paint all the trim because it will yellow with all the wood work?!" I was not told that. After ***** left took ******* another couple weeks to call. ******* NEVER cared about me as a customer- or THD as a company. When she did call- seldom and never when promised it was usually 7:30pm or after and even on a Sunday of a holiday weekend. She was never ready to own the situation or talk about a TRUE resolution for compensation she'd only say I'll call you but but never would follow-up. Last spoke with ******* 11/2022 and then she called out of blue 5/2023. ***** was the ONLY other employee (except ALL the support reps that took my calls, apologized, remarked my account and reached out to escalate to upper management, *****, and/or the executive relations department only to never be contacted back) and she tried. She was even made by ******* to send a falsified overnight document stating they have been trying to contact me back in 12/22, which was not true and when I called in the same day the letter was received I never was contacted back until just recently, by *******, in May of 2023. I have called in 2 more times since asking to escalate to *******'s boss *****, as well as Sr. ********* **************************** and Chief Exec. *********** *************************, and still have not heard back I am exhausted at this point! I have taken off work, boarded my pet, rearranged schedules, etc. and feel like compensation is warranted. Like I stated, I paid a healthy down payment and don't feel like I have received and service at all. Please help resolve this fairly!... a very sad and disappointed (discouraged) THD fan!Business Response
Date: 06/22/2023
June 22,2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *********************** / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent installation.
The Home Depot has reviewed this case and reached out to all parties involved. At this time, the customers windows have been installed with no open service issues. We offered the customer compensation, emailed the requested documents to be signed, and awaiting a response.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
With that being said, this matter is still in progress and being monitored until we reach a final resolution.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case: ********Initial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A 12 skeletons was purchased online. I arrived to pickup curbside. It was delivered to my truck damaged. The elderly lady at the service desk was not friendly and took 40 min to process return. I asked for replacement or discount and both options were refused. The elderly lady showed no concern or offer any assistance in replacement, the manager did the same. I was told I could unpackage the item in the store to check for missing items but no offer of assistance was made. Both store employees waived a sale of $350 and neither thanked me for my business or attempted to rectify in any way.Business Response
Date: 06/01/2023
6/1/2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *************************** /BBB Complaint # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive confirmed that order WB44394663 was previously addressed and compensated for experience, at this time no further action is needed regarding this order.
With that being said, the Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalations
Phone: ***********************
Reference Number: 32681344Customer Answer
Date: 06/02/2023
Complaint: 20099657
I am rejecting this response because:This was my initial correspondence with the BBB. My complaint has not been resolved directly with me. My position is as it stands.
I remain highly dissatisfied with the delivery, damage and unresolved of the poor customer ********************** from all levels in my attempt to spend $350 at your establishment.
Sincerely,
***************************Business Response
Date: 06/07/2023
6/7/2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
***************************************************************************************** 30303
RE: *************************** /BBB Complaint # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive reached out to our customer ******************** regarding his online order,WB44394663. The agent acknowledged and apologized for our customers experience during curbside pickup and the services received. We were able to confirm our customer returned the merchandise and received a refund on 5/12/2023. The agent confirmed that our customer has previously received compensation in the amount of $50 for the matter.
With that being said, the Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions. Sincerely,
**************
Executive Escalations
Phone: ***********************
Reference Number: ********Initial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a refrigerator. The delivery drivers ran over mailbox. I got a claim # a week ago from home Depot #***********. They were supposed to contact me in 48 hrs to resolve. 7 days after claim no response. Have been on hold over an hour on different # no response. Cost to replace and repair $1458Business Response
Date: 06/05/2023
June 5, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************************************************************************************
RE: ***********************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reached out to our 3rd party liability insurance company to ensure they are communicating with the customer to get this issue resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*******************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Customer Answer
Date: 06/06/2023
Complaint: 20099599
I am rejecting this response because:
I had to pay to put the mail boxes back up out of my own pocket. I've gotten letters telling me Home Depot is not responsible and I have jumped through enough hoops. You win. It's over I've paid for the intentional destruction of my property. I will move on. So will my business.
Sincerely,
***********************Business Response
Date: 06/07/2023
June 7, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************************************************************************************
RE: ***********************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has been notified by the customer by email to close out the insurance claim. The Home Depot considers this matter to be resolved now.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*******************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Customer Answer
Date: 06/09/2023
Complaint: 20099599
I am rejecting this response because:I am not satisfied they did not fix my mailbox.
I told them to close the file because they are taking up to much of my time. I have already spent over $5000 that would have went to Home Depot but other vendors have stepped up to the plate. So no I'm not satisfied I got screwed and I've moved on.
Sincerely,
***********************Business Response
Date: 06/09/2023
June 9, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************************************************************************************
RE: ***********************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
As previously stated, The Home Depot has been notified by the customer by email to close out the insurance claim. The Home Depot considers this matter to be resolved now.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Initial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a Frigidaire refrigerator in August of 2022 with one year warranty. The refrigerator stopped working 10 days ago and 2 visits by their authorized repair technician couldn't fix it. The repairman stated that the unit needed part(s) that were no longer available. I need the refrigerator to be repaired or replaced. It's still under warranty. 9 months old. I'd like a refund so I can get another refrigerator.Business Response
Date: 05/26/2023
May 26, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: ***************************** / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their delivery.
The Home Depot has reviewed this case and reached out to all parties involved. On May 26th, we called and spoke with ********************************* regarding order # H6583-152103. At this time, we provided a refund, offered the customer compensation, and ******************** accepted the offer.If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
With that being said, we have addressed the customers concerns and consider this matter resolved . Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case:32681379
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