Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,851 total complaints in the last 3 years.
- 3,461 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been using Home Depot for more than 10 years. I try to purchase a home in March 2023. When I pulled my credit report Home Depot was on there as an unpaid account. My payment for Home Depot is automatically withdrawn from my bank account every month why was my credit Report it as a bad debt please remove from my credit bureaus. Thank you.
Business Response
Date: 07/14/2023
July 14, 2023
Sent Via ************************************************************ Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: ***************************** / BBB Compliant # ********
Dear ***************:
We acknowledge the receipt of the BBB Compliant # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their credit account.
Citibank (South Dakota), NA is the financial organization managing all Home Depot credit accounts. As a result, we have forwarded the complaint to Citibank (************), NA, accordingly. At the conclusion of the review and investigation by ********, ****************************** will receive a response directly from them.
As of June 29th,the customer was contacted by Citibank advising they dont see any negative reporting on their credit report. Citibank has sent a request asking them to provide them with a credit report dated in the last 30 days showing the negative impact. Citibank has provided them with the contact information to send it to for review. Citibank consider this matter closed until further assistance is needed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone:***********************
Reference Number: 32997522Initial Complaint
Date:06/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a lithium ion battery from Home Depot to fit one of their Ryobi (Home Depot brand name) about a year ago because it was labeled with a 3-year warranty. After a year it will not take a charge, When trying to return it for an exchange battery I was told to call a number on a pre-printed pad of complaint forms. That should have been my first clue. When I called the number I got a recording that they had a longer than normal wait time. It's been over two hours on hold, listening to them tell me how much they value my loyalty, and no answer. I have taken a photo of the phone with the customer "**********************" number, and the time on hold, to prove my complaint. I believe that they are using this ploy just to avoid honoring their warranties. "Acting store manager" told me that the phone number is the only way to seek a resolution and I think she was lying to me..Business Response
Date: 06/23/2023
June 23, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: ******************* /BBB Complaint#: 20206821
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their Ryobi battery warranty with our company.
To ensure this matter is addressed by the appropriate parties,we escalated the customers concerns to our Executive Escalations Team. The executive escalations team contacted ************** via phone and email with no response from the customer. ********************** will be closing the customer case due to lack of response. No further assistance at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Initial Complaint
Date:06/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today is June 19, 2023. It is ****pm. I have been waiting in line for a rental for approximately 40 minutes. There are three people in front of me. No one is assisting customers. We are all ****** of. ********** **** location in **.Business Response
Date: 06/22/2023
June 22, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
******************************************************************************************** *****
RE: *************************/BBB Complaint#: 20205824
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their store experience with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our **************** Team. The store management team has contacted ************** and left her a voicemail message to advised that her **** card has been refunded for her rental contract. No further assistance is needed at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Customer Answer
Date: 06/22/2023
Complaint: 20205824
I am rejecting this response because in addition to the cost of the rental, I also paid for gas which was about $13. So I have not been made whole. In addition, I expect something for my time. Thus, please send a gift card in the amount of $50 to ***************************************, and then we can depart as friends and I won't switch to Loews
*************************Business Response
Date: 06/22/2023
June 22, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
******************************************************************************************** *****
RE: *************************/BBB Complaint#: 20205824
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their store experience with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our **************** Team. The store management team has contacted ************** and left her a voicemail message to advised that her **** card has been refunded for her rental contract. ************** has been contacted via phone to advised that she has been emailed a Home H323839*****530373836H electronic gift card for her inconvenience. No further assistance is needed at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Customer Answer
Date: 06/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I scheduled a tile installation through Home Depot. The installers were supposed to come out June 5. My husband missed a day of work. They called midday to say they werent coming. They promised to get the job done in one day on June 6. They tore out the tile, said the subfloor needed to be replaced, they couldnt do that and left. We hired an independent contractor to replace the subfloor. Over the past 2 weeks Ive been trying to call the contractors to reschedule. I go to voicemail or the phone just rings. I finally got a hold of someone from ***************) this morning. They said they were scheduling a month out and then sent me to voicemail. I tried calling the local store. It rang for 5 minutes with no answer. I called the National customer **********************. They told me that they could not refund or reschedule and it would take two additional days for someone to call me back. I asked to speak to a supervisor and there was no supervisor available. I would like for the job to either be completed by next week or to be refunded for labor and for the time my husband lost taking off work.Business Response
Date: 06/26/2023
June 26,2023
Attn:***********************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
***************************************************;
*******, ** 30303
RE:******************************* / BBB Case # ********
Dear ****************************,
We acknowledge the receipt of a rebuttal for the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with their purchase.
The Home Depot has carefully reviewed and investigated this matter and have been in contact our customer and ****************** team. Our customer is currently having repairs made to the subfloor that must be completed before we can finish the installation. We await word from our customer that this has been completed and we will re-inspect and schedule to complete the installation. We do not consider this matter closed and will follow through to our customers satisfaction.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and look forward to servicing their future home improvement needs. Please contact me if you have any questions.
Best Regards,
**************
The Home Depot | Store Support Center
Executive Escalations
Phone:************** Ext. 85774
Fax: **************
Case: 32990837Customer Answer
Date: 06/26/2023
Complaint: 20204799
I am rejecting this response because:
1. The day my husband took off work and no one showed up has not been addressed.
2. Job is not complete.
Sincerely,
*******************************Business Response
Date: 07/05/2023
July 5, 2023
Attn:***********************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
***************************************************;
*******,** 30303
RE: ******************************* / BBB Case # ********
Dear ****************************,
We acknowledge the receipt of the customers rebuttal for Better Business Bureau Consumer Reopened Complaint for #******** and provide the interim response below.
The Home Depot has completed our customers installation, and we are discussing compensation for the delays they experienced. The Home Depot does not consider this case closed and will provide further updates as necessary until the matter is resolved to our customers satisfaction.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Best Regards,
************
Home Depot Customer Care
Resolution Expeditor Executive Escalations
Phone *************************
Fax **************
Case: 32990837Initial Complaint
Date:06/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was delivered an appliance through **** that I had purchased from The Home Depot, the appliance was missing parts so I called and had the item returned. The lady I spoke with on the customer ********************** hotline said I would receive my refund to the card I used to make the purchase in 3-5 business days. Although in 3-5 business days I received an **gift card in the sum of what my refund should have been to my bank account. I just got off the phone with their customer ********************** again and told them I was mistakenly given a gift card as a refund as opposed to my desired refund of funds being returned to my bank account. The lady told me it was not possible to reverse their mistake and now I will not be able to receive a refund and am forced to use the **gift card which can only be spent at home depot. After this experience I do not want to spend any money at home depot but am now being forced to because of their mistake in refunding me a gift card instead of real money. I have an email reflecting my request of the refund being put back onto my card, and another of a e-gift card I never asked for, these will be attached below. I never received the refund the first email states only the e-gift card the second one states.Business Response
Date: 06/19/2023
June 19, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: ********************************* / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent online shopping experience.
The Home Depot has reviewed this case and reached out to all parties involved. We called and spoke with ********************************* on June 19th regarding order #WB46428327 At this time, we have processed a check and asked ************************ to allow **** business days for delivery.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
With that being said, we will continue to monitor the progress of this matter, until we reach a final resolution. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case: 32984634Initial Complaint
Date:06/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CASE NUMBER ********, THEY NEVER FOLLOWED UP TO RESOLVE THE DAMAGE ISSUE CAUSE BY THIER COMPANY WHEN INSTALLING CARPET. THEY CAME TO INSTALL CARPET AND DAMAGED PERSONAL PROPERTY IN MY HOME AND REFUSES TO HAVE THIER INSURANCE TAKE CARE OF IT. BEWARE OF INSTALLATION FROM HOME DEPOT THEY ARE NOT PROFESSION WHAT SO EVER.Business Response
Date: 06/22/2023
June 22,2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *********************** / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent installation.
The Home Depot has reviewed this case and reached out to all parties involved. Based on the findings, Mr. ******* request unfortunately has been respectfully denied. We apologize if the outcome of this decision did not meet our customers expectations. Although we were unable to fulfill the request, as a customer accommodation, ********************** offered **************** compensation and he declined the offer.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case: ********Initial Complaint
Date:06/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased "Vigoro rubber mulch nuggets" on Home Depot Online which are advertised as "the perfect loose-fill groundcover for landscaping and playground applications". Store SKU ***********, Internet **********.We purchased a pallet on 5/21/2023 with our order total being $479.49. Of the 25 bags on the pallet, we have already spread 13 down for our backyard children's playground.On 6/18/2023 my wife was impaled with something sharp when stepping on the rubber mulch. We discovered there was ***** metal embedded in the mulch itself. In a quick search, we discovered five pieces with sharp metal fragments poking out of them. This is not safe, and incredibly dangerous. This was advertised as being a playground safe material for children! I called Home Depot Online Customer Support on 6/18/2023, notifying them of the product defect and inquiring how I can return the product. They stated because I had opened a bag of mulch already, they stated they are unable to process any return. I stressed the fact that the mulch is unusable because it has dangerous metal fragments in it! I was on the phone with ***** (Rep * *****), for over ************************************************************ higher level supervisor to speak with. He refused to process any return, he could only offer a limited gift card to cover the unused bags of mulch.I will now need to clean up all the mulch myself, dispose of the mulch, and spend both time and money doing so. I am worried about the safety concerns of this product being advertised as safe for children's playgrounds. I am disappointed that my concerns were not taken seriously by any of the members of the team I have escalated to already.Business Response
Date: 06/22/2023
June 21, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
****************************************************************************************** 30303
RE: ************************* / BBB CASE#: 20203112
Dear **************,
We acknowledge the receipt of the BBB CASE#: 20203112
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have processed the refund for the mulch and offered a gift card accommodation in which the customer accepted.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
********************
Executive Escalations
Phone: ***********************
Case: ********Initial Complaint
Date:06/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased refrigerator on April 25th online. The website listed a box to check for free installation, and an option to pay $40 for "Haul Away or Removal to Another Room" for my old appliance. I clicked the only box available under that option Removal to Another Room, thinking it was an error on the website since the larger banner above said both options were available. After waiting 1.5 months my item was scheduled for delivery when the delivery company told me they do not install or haul away items. They told me to go in store to Home Depot. Three managers there told me I would have to pay for an outside contractor to install my fridge and move the old unit to the sidewalk for the Home Depot delivery company to remove. I called Home Depot and informed them this was false advertising. Now they are giving me contradictory info claiming they will install but not haul away. Another rep said they will install and haul away.Business Response
Date: 06/22/2023
June 21, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
****************************************************************************************** 30303
RE: ***************************** / BBB CASE#: 20202911
Dear **************,
We acknowledge the receipt of the BBB CASE#: 20202911
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The customer confirmed the order has been cancelled as the delivery team will not be installing. The customer should see their refund for the order in **** business days.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************************** Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 06/26/2023
Hello- Home Depot stated on June 21st that their resolution to the matter was a refund that would process in **** business days. I received the following communication today copied below. This is yet another example of the lack of customer ********************** I have received during this process. Now five days have been lost and I remain in limbo. At each step of this process Home Depot has stated one thing and then not followed through. I have been 2 months now without a refrigerator and need to get one purchased and installed. I cannot do so until I receive my funds. I cannot afford for Home Depot to wait a week and find out it is still "pending".
I want my payment refunded expeditiously, I cannot wait **** more business days.
******************************;<******************************************>
To:*********************
Mon, Jun 26 at 8:06 AM
Good morning **************,
I checked on your order cancellation and it appears to still be pending. I have submitted a ticket to our IT team to have it pushed through. Ill follow up with you once that has been completed. We apologize for the inconvenience.
Regards,
*********************************
Executive Escalations Support, Online Contact Center
The Home Depot
Office: ************************
Fax: ************Business Response
Date: 07/26/2023
July 26, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
****************************************************************************************** 30303
RE: ***************************** / BBB CASE#: 20202911
Dear **************,
We acknowledge the receipt of the BBB CASE#: 20202911
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. As previously stated, we have confirmed both the order was cancelled and the full amount of the purchase was refunded back to the customer's original form of payment.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************************** Escalations
Phone: ***********************
Case: ********Initial Complaint
Date:06/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased A ***** electric lawnmower from Home Depot last year. The first unit I bought broke down after 45 minutes of use. The second unit I bought (same model) broke down after 4 hours of use (4 x 1 hour sessions cutting my lawn). When I attempted to return it at my local Home Depot, with the original sales receipt, they refused to refund me the reason being is a 90 warranty on power tools. when I tried to explain to the manager that the unit was only used for 4 hours over the last 9 months he shrugged his shoulders and said there's nothing they could do. He then gave me the wrong phone number to have the unit fixed. Home Depot only gives a 90 day return policy because they know the products they sell are garbage. And many people like me simply don't put the purchased unit in service during the 90 day period so service hour time is low to non-existent. The mower should have lasted longer than 4 hours and Home Depot should be aware of how defective this unit is and refund customers accordingly. I want to be refunded the $532.06 I paid for this unit.Business Response
Date: 06/26/2023
June 26, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
****************************************************************************************** 30303
RE: ******************************* / BBB CASE#: 20202845
Dear **************,
We acknowledge the receipt of the BBB CASE#: 20202845
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have processed a full refund to ***********************
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************************** Escalations
Phone: ***********************
Case: ********Initial Complaint
Date:06/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I receive paper mailings from The Home Depot at my Post Office Box. I now live in a nursing home, so I won't be needing anything from The Home Depot anytime soon. And my son can get me whatever I might need. I contacted your "customer **********************" to ask to be removed, and the individual insisted I log into my HD account to do it myself. I tried to do what they instructed, but what I saw was NOT what they claimed would be there! I am not stupid, it's just that what they insisted was in my account settings was NOT available for me!Please REMOVE me from your ** Mail mailing lists! I'm attaching a photo of the label.Business Response
Date: 06/19/2023
June 19, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900 *********************************
RE: ************************* / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. I was able to properly remove the customer from our marketing mailing list. The process takes approximately 6-8 weeks to complete but I ensure the customer has been removed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*********************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Customer Answer
Date: 06/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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