Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,856 total complaints in the last 3 years.
- 3,460 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I bought all new appliances on 9/29/2023 from Home Depot on them spending over $5000, they recommended I open a Home Depot credit card (serviced by Citi) due to the promotion at the time; 0% interest for 24 months on purchases over $2000.Apparently, the credit card company applied the wrong promotion and was only given 6 months free interest; not 24 months as promised/documented when I bought the appliances. I've called Home Depot credit card services *************) to try to get the promotion corrected and get refunded the hundreds of dollars in interest (21% APR) they have been charging me in error, to no avail. I've called 7 times over the past few months and spoken to several supervisors who claim I should see the correction in ***** days, I wait yet the correction is never posted and I'm still charged hundreds in interest for what was supposed to have been 0 interest. Last time I called was today 8/11 and spoke to a supervisor who told me the same thing as all the others, call back in ***** days. I've been calling them for months now since June and they have not fixed my issue, please help put some pressure on them to fix my interest rate, refund me the hundreds in interest and stop misleading customers into opening "0% interest" credit card purchases by bait and switch tactics, then jacking up the interest rate to 21%. I would have never opened this card had I known the headache of dealing with such an unhelpful company that rips off unsuspecting customers dumb enough to open a Home Depot credit card! Please help!
Business Response
Date: 08/22/2023
August 22, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
**************************************************************************************************
RE: *************************** /BBB Complaint #: 20455513
Dear **************,
We acknowledge the receipt of the BBB Case #: 20455513.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their credit account.
********************** has carefully reviewed and investigated this matter and offers the following in response to your concerns. Citibank (South Dakota), NA is the financial organization governing all Home Depot credit accounts. As a result, we have forwarded the complaint to Citibank (South Dakota), NA, accordingly. At the conclusion of the review and investigation, ********* will correspond with the customer directly within **** business days. If further assistance is necessary regarding your account, the customer may reach them directly at ************.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions, please do not hesitate to contact me.
Sincerely,
**************
Executive Escalations
The Home Depot -Customer Care
P: **********************
F: ************
Case Number:33513774Initial Complaint
Date:08/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot Pro Referral suspended our Pro Account without giving us any information about why the account was being suspended. Every time we call to get answers the staff are rude and hang up the phone. They will not give us any information about why the account was suspended. We called to complain about an experience we had with an employee and she presented herself as her own manager then hung up on us and a few days later the account was suspended without explanation. We would like an executive to call us.Business Response
Date: 09/06/2023
September 6, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
********************
North Tower, Suite 900
*******, ** *****
RE: ***************************/ BBB Complaint#: 20455478
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding a transaction with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Pro Referral Team advised that the customers account was terminated due to having too many complaints.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
********************
The Home Depot Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 09/06/2023
Complaint: 20455478
I am rejecting this response because:our Account was terminated in retaliation of our email to *************************. We serviced over 150 customers and had 3 complaints against us and all of the complaints were not our fault but the manufacturer and because we defended our work and was ***** with ************************* they terminated our account.
Sincerely,
***************************Business Response
Date: 09/08/2023
June 22, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
********************
North Tower, Suite 900
*******, ** *****
RE: ***************************/ BBB Complaint#: 20455478
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding a transaction with our company.
The Home Depot has carefully reviewed and investigated this matter the outcome stands regarding the account. ********************** Home Services team has contacted the customer and issued a letter of denial.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
********************
The Home Depot Executive Escalations
P: ********************
F: ************
SF# ********Initial Complaint
Date:08/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased doors from Home Depot. On the day of installation the installer informed me that the doors were not French doors but double doors one being stationary. ***, the install coordinator at home depot said she would discount the doors by 50% ($1,368.58). I agreed. The order also included storm doors which were affected by the mistake on the other two doors (I can only open one door). Home Depots customer care **** (***************************** *************************) promised an additional $300.00 compensation gift card for the storm doors resulting damage. The promise was made on July 7, 2023. Since that date I have been in conversation with all parties requesting them to honor their promise and agreement, to no avail. Therefore the reasoning for this filing. I am also requesting that all interest and fees be reversed as a result of Home Depots negligence. If you need any additional information, please contact me.Business Response
Date: 08/17/2023
August 17, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************************************************************************************
RE: *********************************/BBB Case # ********
Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customers may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The store leadership team advised ******************** has been informed that unfortunately, we would not be able to provide a markdown until the chargeback that was filed with ********* has been denied.
With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** T Hodge
Executive Escalations
Phone:***********************
Fax:************
**: ********Initial Complaint
Date:08/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a microwave overhead purchase for my house on 5/3/2023. I paid for the installation $129.00 and 3 year protection plan of $50.00. They came to install the microwave on 5/6/2023. 6 weeks later I heard pop sound near my microwave I go to check and one of the bolts popped out of the top of the microwave, which is found in the cabinet above the microwave. This is the bolt that holds the microwave in place. I am left with one bolt holding it in place. I called Home Depot and they told me any installation ************* to be notified within 48 hours. I told them I did not think there was a problem until I heard the pop sound. My microwave is crooked and I am afraid 1 day I will go home and see my stove and tile floors damaged due to the microwave falling out of place. My husband and I visited Home Depot June 29 2023 to show pictures of what we are dealing with. We spoke to *** and he said he will reach out to ***** to get this resolved. He said it looks like the Overhead microwave was not lined up properly when the bolts were installed. He said they will get someone out and and if he needed he would come out. Well we did not get a call until a week later and ***** said she is working on it. Then we did not hear anything for almost 3 weeks. I ended up sending a complaint to corporate. About 3 to 4 days later I get a call from ***** that they will send someone out on August 7. Someone did come out with an electric s**** driver and when he entered my house he said ***** told him it was a s**** to be re-screwed. He said he could not fix it, it was more involved then he thought. ***** claimed, we said it was a small s**** we never said a it was a small s**** and had pictures to back it up when we spoke to ***. So I am still stuck with a bolt issue and the microwave not secured properly.Business Response
Date: 08/23/2023
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************************
RE:*************************** / BBB Case # ********
Dear ****************:
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our **********************, company.
The Home Depot has reviewed this case and apologized to Mrs. **************;regarding her experience. **on review, The Home Depot Executive Escalations Team has contacted the customer via phone and email in apology for her experience and offer of further assistance.
The Executive Escalations Team in partnership with the Home Depot Online Executive Escalation Team have reviewed the customer's complaint and reached out to the customer and provided the information for a handyman at Grant ** and Coming Remodeling, LLC. We received a confirmation from the handyman from Grant ** and Coming Remodeling, LLC. that he has agreed to visit the customer for a ********************** visit on 8/23/2023 between the times of 9am-11am and will invoice. The ******** explained the bolt inside of the microwave was damaged/defective and suggested that the entire microwave would need to be replaced. We explained to the customer the one-year warranty with GE and the steps for contacting GE for the replacement. We advised the customer that we would refund her for the entire order and send a $75.00 Home Depot E-Gift card for compensation for her overall experience and to go towards the purchase of her new microwave order.
The handyman has agreed to go back out to the customer's home once the microwave arrives to remove the defective microwave and install the new one with haul away. They additionally provided their contact information via email where the customer may reach out in the meantime, with any questions or concerns.The Home Depot Online Executive Escalation Team will continue to monitor the progress of this matter and a ticket will remain open with their team until this matter is confirmed fully resolved. With that being said, The Home Depot has addressed our customer's complaint.
Sincerely,
************************* | The Home Depot
Executive Escalations Specialist
Phone: *************************
Fax: **************
Schedule: Monday Friday 11:00AM-8:00PM EST
In my absence, please contact ********************* via email at ************************************Customer Answer
Date: 08/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visit the Hampton, VA Home Depot location on 07/30/2023 to get my back door replace along with screen door installation. ****** is the salesperson I have been working with and she set me up with measurements appointment. No one called by that Thursday , 8/3/2023 and I had to contact ****** to get the process expedited for an appointment from installation services. An agent called me later that Thursday and set the appointment up for Saturday, 8/5/2023 with window time frame of ****am. I received the email confirming the appointment with ******* the tech who ****** told me on Thursday his car had been totaled. No one ever came and I called ****** on Saturday and she never called me back. ******* sent me a text apologizing and informing me that he was unable to make the appointment due to the car accident and that corporate would be contacting me on Monday, 8/7/2023. I never received a call as of today, 8/10/2023. I emailed the *************************** who is the field manager on 8/8/2023 and he responded later that day with an apology asking information on my purchase order when all that information was in the email. I have yet to hear from him. I am very disappointed in Home Depot. The desire resolution would be to refund me my money and give me a discount on my doors installation.Business Response
Date: 08/22/2023
August 22, 2023
Attn: ***********************, Trade Practice Specialist
Better Business Bureau Serving Metro *******,
****** & NE *******
***************************************************;
*******, ** 30303
***************************/BBB Case # ********
Dear **************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding her measure appointment.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The field has performed the measure appointment and will provide a discount on the door once the job is complete.
With that being said, The Home Depot does not consider this matter closed. We will continue to provide all updates as received.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
************************;
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF:33509852Initial Complaint
Date:08/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I live in ********* i called the home depot in ************** and i was told they had their Halloween stuff. So we drove all the way down there almost 7 hours away. We got there and we baught a 2 bat skeletons and a light kit for the 12 foot skeleton after they ****** with us and wouldnt sell them at first. We drive all the way home and the bat skeletons are broke wings broke off and the mouth is cracked on both of themBusiness Response
Date: 08/22/2023
August 22, 2023
Sent Via Email Attn: *************************** Customer Experience Specialist ********************** Serving Metro Atlanta, ****** & Northeast ******* **************************************************************************************************
RE: *************************** / BBB Case #: ********
Dear **************:We acknowledge the receipt of the BBB Case #: ******** .
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.The Home Depot has reviewed this case and offers the following resolution. The Home Depot offered the customer a gift card in the amount of $125.00, as a one-time customer ********************** gesture. In the future, the customer will need follow the policy by partnering with the Store directly for a refund or exchange.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************ Case #: 33512408
Customer Answer
Date: 08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase of a gift card for Home Depot was conducted by me on 2023.07.31 @ 21:44 at store # ****. Card was purchased on receipt # ****1698216 07/31/2023 ****. The gift card was in my possession until 2023.08.03 at which I had one of my workers attempt to use it to purchase building materials. Used gift card because you cannot use personal credit cards without owner being present. He was asked to scratch the card numbers off in front of cashier. Cashier then used the card and explained that it has a $0.00 balance. I arrived at the store and spoke with customer **********************, who explained that this is an ongoing issue with home depot gift cards. The were able to view that a transaction which emptied the card was done at store # ****. Customer ********************** called the customer ********************** line and I spoke directly with representative *********************. ***** took note of the situation and requested copies of the card and receipt which were provided via email. ***** informed that I would receive a confirmation number within 24 hours for the claim. Today 2023.08.10, I have still not received any confirmation or notification. A dispute has now been submitted to the credit card company used to purchase the cards. Attached-Receipt Gift card numbers Email chain of reaching out to ********************* without response.Business Response
Date: 08/15/2023
August 15, 2023
Attn:***********************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
***************************************************;
*******, ** 30303
RE:************************* / BBB Case # ********
Dear ****************************,
We acknowledge the receipt of Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, We apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated the matter, contacted our customer and have sent him a replacement gift card for the full balance.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and look forward to servicing their future home improvement needs. Please contact me if you have any questions.
Best Regards,
**************
The Home Depot | Store Support Center
Executive Escalations
Phone:************** Ext. 85774
Fax: **************
Case: 33509853Customer Answer
Date: 08/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been checking each week on the clearance price of these french doors that were damaged at HD Store #****. I've wanted to change my garage into a family room. I called today 8/10/2023 and TT **** the manager. He said they still had the doors and price would be reduced again on Monday. I said I was renting a Uhaul van to move a couch today was there anyway he could drop price today. He lowered it to $300. I charged $325.55 on my Home Depot Card at 1:04pm. I left store to rent a truck at 1:45pm, as the doors would not fit in van. I paid $46.88 PLUS ***** for gas refill. I got back to the store and ****** let me know **** had canceled the order and credited my account at 1:30 pm. He was not at store when I got there, but she called him. He stated it was the wrong doors he marked down. He said the doors would be on a cart and the french doors I wanted were in the door/window ***** I was so excited to finally get the doors to start my family room, then so ****** off at the way I was treated. Not only did I not get the doors but it wasted half a day, and cost me $57.03 for nothing. I'm a 70 yr senior and getting out in this heat was a real struggle FOR NOTHING !!!! Thanks Home Depot.Business Response
Date: 08/21/2023
August 21, 2023
Attn:***********************, Customer Experience Specialist
********************** Serving Metro *******,
****** & NE *******
***************************************************;
*******, ** 30303
RE:*********************** / BBB Case # ********
Dear ****************************,
We acknowledge the receipt of Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, We apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated the matter and have contacted our customer. We have confirmed with the store that the door is still available, provided the customer with a gift card to apply towards her purchase and she has purchased the door that she wanted.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and look forward to servicing their future home improvement needs. Please contact me if you have any questions.
Best Regards,
**************
The Home Depot | Store Support Center
Executive Escalations
Phone:************** Ext. 85774
Fax: **************
Case:33509855Customer Answer
Date: 08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a dishwasher online in November about 11 months after moving into my home.I paid $500 for the dishwasher plus installation.Immediately within a week of having the dishwasher it stopped working. It would not drain. I thought maybe the drain was clogged.It was not. I eventually hired and paid an appliance technician who said it was improperly installed.It was not set to drain at all. The cillanoid burned out.I am a single mother with three children and have had to despite paying for a new washer and install HAD to wash my dishes in the sink like my grandmother did back in the 50s.I just want this fixed. I have reached out to GE many many times as well as Home Depot. **** at Home Depot one of the managers said he would make it right.I just want what I paid for.Business Response
Date: 08/21/2023
August 21, 2023
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: ***********************/BBB Case # ********
Dear ***************,
We acknowledge the receipt of your BBB notice dated August 10, 2023, regarding the number referenced above.
On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
The Online Resolutions team provided an update:
Action(s) Taken
08/21/2023
This is our second attempt.
We are waiting on their response.
We left a voicemail and sent an email inquiring if they were able to locate the repair documents.
We attempted to call them again but did not get a response.
We still have not received any follow up from the customer.
08/17/2023
We are waiting on their response.
We left a voicemail and sent an email inquiring if they were able to locate the repair documents.
We called the customer but did not get a response.
The customer advised they would find the appliance repair documents to provide to us, but we still have not received any follow up.
With that being said, The Home Depot considers the matter opened in our office until the customer has reached out to our team.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
******************
Executive Escalations
Phone: ***********************
Fax: ************
SF: 33507544Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order with HOME DEPOT. The order with instructions and address, MAIL ROOM NOT OUTSIDE BUILDING. ******* delivered package left in front of my house outside building. When I got home package was gone. I disputed charge with Home Depot and Home Depot declined my dispute because package was delivered to the PROPERTY.Business Response
Date: 08/21/2023
August 21, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
Re: ***************************** / BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her online delivery.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ****************** regarding her delivery. Our customer has been offered a gift card for inconvenience, however, we have respectfully declined her request for a refund. The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
** Case# ********
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