Complaints

This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Home Depot

  2455 Paces Ferry Rd SE # B # 3 Atlanta, GA 30339-1834

  
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  The Home Depot

  207 Kelsey Ln Ste G Tampa, FL 33619-4346

• 

  The Home Depot

  2925 Main Street SW Airdrie, AB T4B 3G5

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  The Home Depot

  1818 16 Ave NW Calgary, AB T2M 0L8

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  Home Depot

  115 E North Pointe Dr Salisbury, MD 21804-2283

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning when I checked my email, I saw that an order was processed through homedepot.com for an *** branded air filter that I did not place nor subscribe to. I do not believe this was an issue of identity theft or credit fraud. I do believe that this was an intentional action completed by Home Depots internal system or algorithm for proactively making purchases for customers without their consent. I had last purchased air filters of a different brand, arm and hammer, back in 2021 which the website currently shows is not eligible for ************s. In 2022, I had zero air filter purchases and currently have no need for additional air filter purchases since I bought the 12-pack in 2021. When you check the website for the *** product, the max ************ frequency is 12 months, so from 2021, theres no way I could have set a ************ frequency of 2 years. I dont understand why an order was placed for the *** branded product on my behalf when my last product purchase was for arm and hammer and otherwise I only purchase from the 3M brand. I received no prior notice, confirmation or reminder of this ************ that I have no recollection of creating. Home Depot also decided to create a new ************ for me of this *** Air Filter product after processing this order. This is akin to **** of America opening a credit card account for a customer without their consent and this is not acceptable. Ive attached both the original receipt of the purchase I did approve for the arm and hammer as well as the most recent receipt for the order I did not place. Additionally, Ive included my online order history where you can see that I only made one other order in 2022 which was for a water filter device. Home ********************** needs to explain how and why this occurred and ensure that I am not targeted in the future for other types of ************s such as for water filters or gardening/cleaning supplies. I need follow up from both BBB and Home Depot about the action being taken.

  

  Business Response

  Date: 09/19/2023

  September 19, 2023
  
  Attn: ***********************
  Customer Experience Specialist
  **********************
  Serving Metro *******, ****** & Northeast *******            
  North Tower, Suite 900 311
  *******, ** 30303
  
  RE: ******************* / BBB Complaint # ********
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
  
  The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the online resolutions team contacted the customer to further assist. An IT ticket has been submitted to see why an unauthorized subscription allowed an order to be placed. It is not possible for the system to place an order whether there is a subscription or not without a credit/debit card saved to the account. The customers orders and subscriptions have been canceled.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
  
  Please contact me should you have any additional questions or concerns.
  
  Sincerely,
  
  **********************
  Executive Escalations Representative
  Office: ***********************
  Reference Number: 33766131
  

• Initial Complaint

  Date:09/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 2/6/23 in the amount of $6114.89 for steel doors to be installed in our home by a Home Depot contractor. 3/20 - Original ETA. On 3/9, ETA changed to 3/29. On 3/28, we were told doors came in damaged so ETA changed to 4/26. We did not received 2nd set of doors until 5/24 and the hinges on the doors were the wrong color. We were told that the color hinges we had ordered had not been in stock for over a year so they just put brass hinges on without consulting us so we had to order new hinges and so door installation was delayed until 6/8. When doors were installed on 6/8, there was damage to the doors and the holes where the k*** and deadbolt go had been drilled by the contractor incorrectly. On 6/14 - ****** @ the contractor advised us that they did not want to replace with more steel doors due to the fact they keep coming in damaged. We accepted the option of replacing with Fiberglass doors which now pushed installation back until August. On 8/8, the 3rd set of doors were installed but now the original doorknob did not fit perfectly. On 8/10 - Per ****** @ the contractor, we confirmed 2 3/4" backset and the lock that we had actually was a 2 3/8" backset so we ordered a 2 3/4" piece for the door k*** On 8/22, a representative from a contractor came and installed the new piece for the doorknob. On 9/11, we have a contractor coming out once again as there is an opening between the bottom of the doors and they're very difficult to close. We have spoken with ****************** Specialty Assistant Store Manager at this Home Depot about compensation for all of the issues, delays and that it has taken 7 months for installation for a job that should have been completed in April. ******* told me they could only do discounts off of price of doors which was $4902.82 and offered $500 which we found unacceptable so we contacted Home Depot ************* and after "investigation", they offered same amount. We are looking for $1000 in compensation.

  

  Business Response

  Date: 10/09/2023

  October 06, 2023
  Sent Via Email
  Attn:***********************
  Customer Experience Specialist
  **********************
  Serving Metro Atlanta, ****** & Northeast *******
  *************************************************************************************************
  Re: *************************** BBB Case ID # ********
  Dear ***********************,
  We acknowledge the receipt of the BBB Case ID # ********
  On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their steel doors and installation.
  We reached out and spoke with the customer. We apologized for the inconvenience. We reached an agreement regarding compensation and offered $500 in the form of a check and $500 as a HD gift card.
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.  Please contact me if you have any questions.
  Sincerely,
  *****************************
  The Home Depot
  Executive Escalations Team Phone:
  *************************
  ** Case # ********

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a 100 percent Disabled Veteran and retired. I believe Homedepot is taking advantage of my situation. Our windows leaked air and rain and bugs entered our home daily. On 8/25/2023 I had 16 ******** bronze windows installed by HomeDepot. Once windows installed. I looked at each window and found 24 screws missing. I have 24 empty manufacturerd drill holes? One window only had 3 screws installalled. I explained to them ******** Windows requires all installation s**** holes to be used. I know because I called ******** Windows installation department and asked about the safety issues of 3 screws holding my windows in place. Im addition to missing screws securing my windows I now have mismatch screws on my windows. These are Bronze ******** Windows that have Silver screws sticking out on my bronze Windows. Some old and rusted screws used as well . We have manufacturing s**** holes that where left empty and new holes drilled. Once again, I call the ******** windows Team and they said That would probably void my warranties. I explained to them I have some windows with only 3 installation screws being used. My windows requires 6 screws each for each windows installed. I was told they where unsafe. I shouldn't of had to ask to put 24 screws in the pre drilled manufacturer holes. ******** window use 6 for installation and for safety reasons per each of my windows. I was advised to call Home Depot. I was told when we received the quote that I would need window wrap/metal wrap. I didn't want any metal wrap on my Log House.I was charged $1500 dollars for metal I did not need or was used. I've called Homedepot executives office 4 times and have not received called back from Homedepot Executive Team about this major safety issue. Are they ignoring my saftey concerns because I've all ready paid $20,000 dollars and they haven't the time for me anymore. Please help us Homedepot.

  

  Business Response

  Date: 09/11/2023

  Attn: *****************************
  Customer Experience Specialist
  **********************
  Serving Metro Atlanta, ****** & Northeast *******
  *****************************************************************************************************
  RE: *********************/BBB Case # ********
  Dear ****************:
  
  We acknowledge the receipt of the BBB Case # ********
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our ******************************.
  
  The Home Depot has reviewed this case and apologized to ************* regarding his experience. Upon review, The Home Depot Executive Escalations Team has contacted the customer via phone and email in apology for his experience and offer of further assistance.
  
  The Executive Escalations Team in partnership with the Home Depot Exterior Team have reviewed the customer's complaint and discussed his safety concerns and compensation request. The customer agreed to us reducing the contract by $1,397.00 for the wrap's fees charged but not installed in addition to a $3,000.00 contract reduction off of the new contract price. They additionally provided their contact information via email where the customer may reach out in the meantime, with any questions or concerns.
  
  The Home Depot Exterior Team will continue to monitor the progress of this matter and a ticket will remain open with their team until this matter is confirmed fully resolved. With that being said, The Home Depot has addressed our customer's complaint.
  
  Sincerely,
  ************************* | The Home Depot
  Executive Escalations Specialist
  Phone: *************************
  Fax: **************
  Schedule: Monday Friday 11:00AM-8:00PM EST
  In my absence, please contact ********************* via email at ************************************

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I'd share a negative customer ********************************************* experience at the starret city home depot on 9/6/20203 at 3:15pm as I went to drop off a handtruck that I've rented a day earlier . After dropping off the handtruck in the evening of 9/6th 2023 at 3:15 pm , The clerk who had processed the return had asked me to pick up my receipt by the cashier a few feet away from him where it says " Pro s ervice " Standing there was an african american female employee who already had her back facing me . As I approached her and began explaining to her politely that I needed a return print out for the handtruck , she first frowned at me without saying a word , then picked up the print out from the machine , handed it to me . I then thanked and still she didn't feel the need to open her mouth and acknowledge me .I interpret this as both a sign of disdain , disrespect and felt very offended by her behavior .I must say that some of some of your employees need tremendous amount of training both in the area of body language and customer relations , because at the end of the day their disrespecful behavior won't go unnoticed and it will get reported .

  

  Business Response

  Date: 09/19/2023

  September 19, 2023
  
  Attn: ***********************
  Customer Experience Specialist 
  ********************** 
  Serving Metro *******, ****** & Northeast *******             
  North Tower, Suite 900 311
  *******, ** 30303
  
  RE: Padler Mimy / BBB Complaint # ********
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
  
  The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customers complaint has been escalated to upper store leadership for review and awareness. 
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. 
  
  Please contact me should you have any additional questions or concerns.
  
  Sincerely,
  
  **********************
  Executive Escalations Representative
  Office: ***********************
  Reference Number: 33766255
  
  
  Kindest Regards,
  
  ********************** |The Home Depot|
  Executive Escalations Specialist 
  Phone: 1-***********************
  Fax: **************
  Monday -Friday 8am-5pm EST
  
  

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Padler Mimy

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WJ39606898 I didnt receive this item and it shows as delivered I would like a refund back to original payment method and if not Id be escalating this to general attorney of ******** I also filed *** claim regarding this package

  

  Business Response

  Date: 09/11/2023

  9/11/2023
  
  Sent Via Email
  
  
  Attn: ***********************
  Customer Experience Specialist
  **********************
  Serving Metro Atlanta, ****** & Northeast *******
  ***************************************************************************************** 30303
  
  RE: Soo Min /BBB Complaint # ********
  
  Dear **************,
  
  On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company. 
  
  The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive agent assigned to our customers case reached out to the customer on 3 separate occasions via email and by phone to acknowledge and resolve complaint, customer has not responded at this time. If any additional assistance is needed, please advise the customer to contact the online agent who reached out to them (******** @ *************************).
  
  With that being said, the Home Depot considers this matter resolved.  
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
  
  Sincerely,
  
  
  **************
  Executive Escalations
  Phone: ***********************
  Reference Number:  ********

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an ** washer on 7/5/23 Model WM6500HWA Waited two weeks to be delivered and installed; all required items (new hoses and fees paid for up front)During install and delivery I would later find out errors were made by the Home Depot delivery crew After they left, put first load in and machine began to pour out water. Spin cycle time and the machine began to move and walk around room, until it actually unplugged itself. Store was contacted but due to being last on their delivery route it was late in the day and managers had all gone home. Message left. In addition, it also dented itself from the inside, hit my walls, and assaulted the dryer, causing the exhaust pipe to fall out of the wall. More calls made to store to fix the issue and exchange or return machine and none ever returned. Contacted ** and a tech was sent out around 10 days later to look at the machine. ** deemed it to be a total loss due to improper setup and installation by Home Depot and said there was nothing they could do to help. Calls then made to Home Depot corporate and the runaround still continues to this day with still being told I didnt call soon enough to complain, and even that I should have purchased an extended warranty. Photos and videos of the damage, receipts or anything else needed can happily can be sent along if needed.

  

  Business Response

  Date: 09/28/2023

  September 28, 2023
   
  Attn: ***********************, Trade Practice Specialist
  Customer Experience Specialist  
  Better Business Bureau  
  Serving Metro Atlanta, ****** & Northeast *******   
  *********************************************; 
  North Tower, Suite 900  
  *******, ** 30303 
  
  
  RE: *************************/BBB Case #********
  
  
  Dear **************, 
  ? 
  We acknowledge the receipt of the *************** Consumer Complaint #********
  
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with regarding their purchase with our company. 
  ? 
  The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot Online Executive Escalations has contacted the customer and apologized for their inconvenience. Our online team partnered with our 3rd-party ****************************, ******** to file a claim regarding the reported property damage during the installation process, claim number ***********. ******** will be following up with the customer to provide guidance on the resolution process for property damage claims. The customer has been informed that their replacement appliances have been scheduled for delivery on 10/3/2023. Our team will continue working with the customer until the matter is fully resolved. Should the customer require additional assistance, please advise them to contact ****** at *************************.
  
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns. 
  ? 
  Sincerely, 
  
  
  ****************
  Home Depot-Customer Care 
  Executive Escalations 
  Phone: ***********************
  Fax: ************
  
  

• Initial Complaint

  Date:09/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 9.5.23 The amount of money you paid the business: $269.06 What the business committed to provide to you: 1) Same day shipping Gorilla 16 in. Flat Free Universal Wheelbarrow Tire Qty: 1 $49.98 2) Same day shipping Gorilla 6 cu. ft. PRO Steel Wheelbarrow Qty: 1 $149.00 3) Same day shipping ***************** Systems 3 in. Singlewall Snap Wye Qty: 1 $13.43 Shipping costs: $35 Tax: $21.65 Nature of dispute: I ordered 3 items. 1 item was correct drainage system. 1 item wasnt delivered wheelbarrow (I received a torn open box without the wheelbarrow). 1 incorrect item was delivered gorilla pneumatic tire (not the flat free that i ordered). After 3 conversations with home depot customer ********************** over a period of 2 days i was told that someone could pick the items up for a refund. when i explained 2 of the 3 correct items were never delivered how am i supposed to get a refund. i was hung up on twice by home depot employees.Whether or not the business has tried to resolve the problem: no, I was hung up on twice by home depot customer ********************** when I tried to resolve the issue. I requested for my home depot credit card to be cancelled (which I used for these transactions) due to the credit card fraud (failure to deliver the correct merchandise and lying about merchandise that was never delivered). I spent hours on the phone trying to resolve this issue without success.Account/order/tracking number: roadie tracking 5F2A - **** - 0A61 - 6E5A (picture does not show a wheelbarrow delivered, only a ripped open box) Home depot order number: WM45418065

  

  Business Response

  Date: 09/29/2023

  September 11, 2023

  Attn: ***********************, Trade Practice Specialist 
  Better Business Bureau Serving Metro Atlanta,
  ****** & NE *******  
  ***************************************************;     
  *******, ** 30303 

  
  *******************/BBB Case # ********.
  
  Dear **************
  
  We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
  
  On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their online order.  
  
  The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Store **** stated the refund was process and customer notified.
  
  With that said, ********************** considers this matter closed. 
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.  The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.  Please contact me if you have any questions.   
  
  ************************;
  The Home Depot - Customer Care 
  Resolution Expeditor- Executive Escalations 
  P: ********************
  F: ************ 
  SF# ********

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage repairs from delivery truck and subsequent retrieval of truck

  

  Business Response

  Date: 09/11/2023

  September 11, 2023 
  
  Attn: ***********************
  Customer Experience Specialist
  **********************
  Serving Metro Atlanta, ****** & Northeast ******* 
  **************************************************************************************************
  
  RE: ***************************** / BBB complaint # ********
  
  Dear **************: 
  
  We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
  
  On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding a delivery with The Home Depot.
  
  Our third-party claims department Sedgwick is handling the customer's claim. The customer can reach out to the claims department at ************** for further assistance.
  
  With that said, The Home Depot considers this matter resolved.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.  The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.  Please contact me if you have any questions. 
  
  Sincerely,
  ***********************
  Executive Escalations 
  Phone: *********************** 
  Fax: ************
  Reference Number: ********

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20566562
  
  I am rejecting this response because:

  I spoke with a representative from Home Depot. They acknowledged that they are responsible for the third party assistance that work on their behalf. They also know that their third party vendors have dropped the ball several times. This to the point that we have gone full circle. 
  

  Ive been more than patient. In fact I responded already to the Home Depot representative and told her my expectations. They have failed to respond. Home Depot damaged our property. Their third party vendor acknowledged by failed to fix. Home Depot is fully responsible 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 09/21/2023

  September 21, 2023 
  
  Attn: ***********************
  Customer Experience Specialist
  **********************
  Serving Metro Atlanta, ****** & Northeast ******* 
  **************************************************************************************************
  
  RE: ***************************** / BBB complaint # ********
  
  Dear **************: 
  
  We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
  
  On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding a delivery with The Home Depot.
  
  As previously stated, our third-party claims department ******** is handling the customer's claim. Sedgwick is currently awaiting an estimate from the customer. The customer can reach out to the claims department at ************** for further assistance.
  
  With that said, The Home Depot considers this matter resolved.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.  The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.  Please contact me if you have any questions. 
  
  Sincerely,
  ***********************
  Executive Escalations 
  Phone: *********************** 
  Fax: ************
  Reference Number: ********

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20566562
  
  I am rejecting this response because:

  Home Depot has yet to make repairs of the damage caused by their delivery. I find it irresponsible to continue to divert responsibility to third party contractors hired by Home Depot. 
  

  We have been ****** patient and have supplied information to countless point of contact. Including this **************** that seems to be unable to find or retrieve their information that has been previously supplied.

  Fix the damagesimple. There is no other way to close this case

  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 10/02/2023

  October 2, 2023  
     
  Attn: *****************;
  Customer Experience Specialist 
  ********************** 
  Serving Metro Atlanta, ****** & Northeast *******  
  *********************************************;
  North Tower, Suite 900 
  *******, ** 30303 
   
  RE: ***************************** / BBB complaint # ********
  
  Dear **************:  
  
  We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
  
  On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding a delivery with The Home Depot. 
  
  As previously stated, our third-party claims department Sedgwick is handling the customer's claim. The customer can reach out to the claims department at ************** for further assistance.
  
  With that said, The Home Depot considers this matter resolved.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.  The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.  Please contact me if you have any questions.  
  
  Sincerely,

  
  ***********************
  Executive Escalations  
  Phone: ***********************  
  Fax: ************ 
  Reference Number: 33755440
  

  
  

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20566562
  
  I am rejecting this response because:

  Through the process it has become abundantly clear that Home Depot has either no idea what their third party Sedgwick does or they simply use them as a diversionary tool. As recently as last week the third party insurance company advised me that they expected to hear from the adjuster on the case no later than October 2, 2023. Like the months that have passed so too has October 2. In addition, they informed me that they have yet to receive information that would indicate that the third party delivery service even had the required insurance. 
  

  All said Home Depot damaged my property and have yet to make any attempt to correct the damages caused by their delivery. Only delay and divert tactics which at this point I can only assume are premeditated.

  The facts are not disputed and Home Depot must take responsibility for whatever party takes action on their behalf. So..,the matter is not resolved, in fact no effort has been made by Home Depot other than to divert to a so called third party.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE gas range stove to include the kit, installation and haul away of the old stove on the home **** website, August 31, 2023, Order # WG41826502. I was in dire need of a new stove due to my old one no longer works. My scheduled date for the new GE gas range stove was September 6, 2023. Upon the delivery men unpacking and inspecting the stove it was damaged and missing parts. They took the stove back and advised me to contact the 800# for appliances. I spoke with the 800# and was advised they had ordered another GE gas stove and it would not be until Tuesday, September 12, 2023.This is a huge inconvenience for me to be without a working stove until the new delivery date of 9/12/2023. I've always bought my appliances with Home Depot and I'm a longtime customer. I'm really disappointed with this situation.

  

  Business Response

  Date: 09/15/2023

  September 15, 2023
  
  Attn: *****************;
  Customer Experience Specialist  
  Better Business Bureau  
  Serving Metro *******,****** & Northeast *******              
  North Tower, Suite 900 311 
  *******, ** 30303 
  
  RE: *********************************/ BBB Complaint # ********
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase.
  The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. On 9/7/2023,the Online Executive Escalations team reviewed the customers order and verified a replacement scheduled for Tuesday, 9/12/2023. Home Depot explained the delay in receiving a replacement was due to major appliances shipping directly from manufacturers, as they are not stocked in Home Depot stores/warehouses. Monday, 9/11/2023, Home Depot spoke with the customer to confirm the 9/12/2023 delivery date and 4-hour delivery window. On 9/12/2023,delivery partners reported a successful delivery, and the customer confirmed via telephone. Home ********************** offered compensation for the inconvenience, the customer accepted, and Home *********************************************** the customers original payment method on 9/12/2023.
  Should the customer require additional assistance with this matter, please recommend they contact the online agent who managed their case, *****, at *************************.
  With that said, we have addressed the customers concerns and consider this matter resolved.
  Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
  
  
  Sincerely, 
  
  ********************
  Executive Escalations 
  Office: **********************
  Reference Number: 33756028
  

  Customer Answer

  Date: 09/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  approximate a year ago, i purchased custom blinds from *********** and ******, ********, **. Bad business. the blinds had to be replaced twice and are not to my satisfaction. Since then, the new vendor has been trying to replace my blinds at *********** and ********* and 59rh and ****** continues to fight me and will not allow me to replace my blinds at 43rd and Camelback. Those employees at 59th and ****** are horrible and hardly have any selection of blinds. I am requesting that ************************* to intervene on the above matter. This has been almost a year and it is currently a tragic mistake from the beginning. Again, I want my install blinds to be at **** and ********* in ********, **.

  

  Business Response

  Date: 10/10/2023

  October 10, 2023
  
  Attn: ***********************
  Customer Experience Specialist
  **********************
  Serving Metro *******, ****** & Northeast *******            
  North Tower, Suite 900 311
  *******, ** 30303
   
  RE:  ******************* / BBB Complaint # ********
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
  
  The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. After speaking with the customer,blinds have been set into production by the **** representative. The customer is excited with the blinds. I will leave the customer care case open until the blinds are installed.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.
  
  Please contact me should you have any additional questions or concerns.
  
  Sincerely,
  
  ****************
  Executive Escalations Representative
  Office: ***********************
  Reference Number: ********