Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,887 total complaints in the last 3 years.
- 3,449 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ordered the dishwasher with delivery charges, installation and removal of old dishwasher.. I cancelled the order prior to the delivery date. Come to find out that they only canceled the installation delivery and removal portion of cancellation and giving credit for that portion only.They have not reversed the charges for the dishwasher that was never shipped nor received I have tried to resolve this issue with them a a few occasions but continue to get the runaround. they should be able to clearly see that I did not receive the dishwasher and that they should credit my Home Depot Credit card the ******. Instead they keep asking me for the same information that I have provided, but I do not have the cancellation number however should be able to retrieve if they would look at the transactions on my account
Business Response
Date: 09/08/2025
September 8, 2025
Attn: ****** *****, Trade Practice Specialist
Better Business Bureau Serving *************,
****** & ** ************;
*************************************************************;
**********************;
****** *******||/BBB Case 23832623
Dear Ms. *************** acknowledge the receipt of the Better Business Bureau Consumer Complaint 23832623
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their dishwasher.
No further actions needed.
The customer emailed us and advised that she received notification of the refund.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
***** Mitchell
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
SF# ********Customer Answer
Date: 09/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:09/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase was made 05/22/25 In person exchange 1st 07/11/25 (Because of water leaking from the bottom of the valve pump *********** getting into pump ************ oil on being used twice..)We changed the oil after every use and even tried buying the dewalt pressure washer pump guard spray to make sure it wasnt clogged. But the machine is acting up & it didnt even have a month in from the first exchange.. I have receipts of oil ***************** pump guard for regular maintenance.. We purchased a protection plan & repair.. Its not fair I paid $150 for ************* having to go through these difficulties.. From speaking to Home Depot (where I bought the machine) saying that they already exchanged me once its going to be harder to do it another time..& not letting me speak to the main manager. To dewalt saying the dont do exchanges only repairs & going to charge me for diagnostic to see if its dewalt mechanical problem or we pay out of pocket.. Im not asking for a refund I really just want an exchange.. but if I cant do anything with this machine or get a response a refund will be necessary!Business Response
Date: 09/08/2025
September 8, 2025
Attn: ****** *****, Trade Practice Specialist
Better Business Bureau Serving *************,
****** & ** ************;
*************************************************************;
**********************;
******** *****/BBB Case 23832463
Dear Ms. *************** acknowledge the receipt of the Better Business Bureau Consumer Complaint 23832463
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their purchase.
Store team exchanged product. No further action is needed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
***** Mitchell
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
SF# ********Initial Complaint
Date:09/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 29 July, I ordered a ************** Cooktop with downdraft and the product arrived, on schedule, on 2 August. I unpacked and installed the cooktop on 3 August and noticed the grease filter included was the wrong size. I notified Home Depot through customer ********************** chat and they assured me the correct filter would be sent in 7-10 days. It did not arrive so, I contacted Home Depot through their online chat again and I received the same response. I still have not received the appropriate grease filter for my gas cooktop. The grease filter prevents particles from being sucked into the downdraft fan motor and causing premature failure. Without the grease filter, the fan will very likely fail before it should. I did NOT pay $2400 for a stove that's missing the most basic item. I'd like to receive the correct filter or the procedure for returning the incomplete order.Business Response
Date: 09/04/2025
September 4, 2025
Sent Via Email
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
****************************************************************************************
****************
RE: ***** *******/BBB Case #********
Dear Ms. ****** *****,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
Home Depot has carefully investigated this matter and offers the following response to your concerns:
Our Online Escalation Team apologizes for the missing grease filter and made follow-up attempts via voicemail and email. The part was previously ordered after the customer contacted ************************** on 08/22/2025. The team also provided the customer with a Home ********************** e-gift card to order the replacement part (model #W10905834) from the website. The 710 day delivery timeframe was explained,and the customer confirmed the model would work and accepted the gift card.
With that said, The Home Depot has addressed our customers complaints. We now consider this case closed.
Please know that The Home Depots goal is to satisfy all of our customers with our products and ********************. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Don't hesitate to get in touch with me if you have any questions.
Sincerely,
***** *****
Executive Escalations
Phone: **************************
Fax:************
Reference Number ********Customer Answer
Date: 09/04/2025
Complaint: 23832330
I am rejecting this response because: I have not received a grease filter that fits my stove yet. The Home Depot did provide an eGift card and recommended a filter that "appears" will fit but, it was not the *** filter from KitchenAid so, I'll consider this complaint open until the recommended filter arrives and fits my stove. The order has been placed and the grease filter is scheduled to arrive on 10 September.
Sincerely,
***** *******Business Response
Date: 09/05/2025
September 5, 2025
Sent Via Email
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
****************************************************************************************
*****************
RE: ***** *******/BBB Case #********
Dear Ms. ****** *****,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
Home Depot has carefully investigated this matter and offers the following response to your concerns:
Our Online Escalation Team spoke with the customer, who accepted ********************** e-gift card for the replacement of the grease filter on September 3, 2025. We provided the customer with the model number *************** is the replacement part. We searched the internet and found that this part would fit the customers needs.
With that said, ********************** has addressed our customerscomplaints. We now consider this case closed.
Please know that The Home Depots goal is to satisfy all of our customers with our products and ********************. ********************** values its customers patronage and looks forward to servicing their future home improvement needs. Don't hesitate to get in touch with me if you have any questions.
Sincerely,
***** *****
Executive Escalations
Phone: **************************
Fax: ************
Reference Number ********Customer Answer
Date: 09/05/2025
Complaint: 23832330
I am rejecting this response because:I have not received the part yet. When I receive the part, and when that part fits, we can close the complaint. The part is scheduled to be delivered on 10 September. The part is not a KitchenAid OEM part. It is a part that was found using an internet search and "should" work. When it "does" work, we'll consider my purchase complete and my complaint closed.
Sincerely,
***** *******Initial Complaint
Date:09/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was given a gift card for my birthday from The Home Depot from my kids in the amount of $300.00. I used the card to purchase a RYOBI 2000 ************ Pressure Washer which worked well for the for the first 8 months, then died . I tried all the trouble shooting from the manufacturer but nothing worked. I was told by Home Depot to deal directly with *****. That went nowhere since RYOBI told me I bought the unit from Home Depot. I drove up to the Home Depot to plead my case and they said they couldn't help. I am at a stalemate now and it is frustrating since my kids pitched in and got me the card. I dont want money. I want it fixed or replaced by somebody.Thank youBusiness Response
Date: 09/09/2025
September 9, 2025,
Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
*****************
RE: ***** *****/BBB Case #********Dear Ms. ******
We acknowledge the receipt of the *************** Consumer Complaint #********On behalf of The Home Depot, we sincerely apologize for any inconvenience our valued customer may have experienced with their recent purchase.
We contacted the customer and apologized for any inconvenience caused. Unfortunately, the customer no longer has the receipt, which is required for us to review any further warranty claims. We educated the customer on the importance of keeping receipts and provided additional tips to help them keep track of their purchases.
As a one-time customer ********************** gesture, we provided the customer with a Home ********************** gift card, which can be used toward the purchase of another pressure washer if needed.
At this time, The Home Depot considers this matter closed.Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
****** J.
Home Depot-Customer Care
Executive Escalations
SF Case #********Initial Complaint
Date:09/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,We purchased a ** Refrigerator from Home Depot on 09/03/2020 with a 5 year extended warranty. The Refrigerator started to go out end of July. The ** repair man came out Aug 4th, Aug 8th, Aug 14th, and Aug 21st and could not repair the unit. He put in a report it is a lemon. I have been calling Home Depot protection plan people since then to get a refund on my fridge but the are refusing to pay out. They claim the fridge is fixed. It is not. Its 50 degrees in both the top and freezer. The repairman **** said its a lemon. The Home Depot protection plan clearly states NO LEMON POLICY " if your product requires a 4th repair for the same failure, we'll replace it" I don't know how much more clear it has to be for them to replace. They are refusing to pay out for my fridgeBusiness Response
Date: 09/11/2025
September 11, 2025
Attn: ****** *****, Trade Practice Specialist
Better Business Bureau Serving *************,
****** & ** ************;
*************************************************************;
**********************;
****** ***** |/BBB Case 23827831
Dear Ms. *************** acknowledge the receipt of the Better Business Bureau Consumer Complaint 23827831
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their ** Warranty.
No further action needed; case closed.
We spoke to our customer, and he confirmed he spoke with Asurion and received his refund.
We partnered with our protection plan Asurion, and they refunded our customer for the appliance.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
***** Mitchell
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
SF# ********Customer Answer
Date: 09/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for all your help!!!
****** *****Initial Complaint
Date:09/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As you can see in the attached contract and pictures, Home Depot installed a defective storm door. Please see pictures of rotting of door. Home Depot refuses to accept responsibility to replace the door, refusing to pay to install the replacement of a door. Please write to Home Depot asking them to replace with a quality door. I have spent over 3 months trying to accept responsibility to replace the door but they have told me to pay for the labor even though they installed a defective door. The contract with Home Depot was a full contract - purchase of door and install.Business Response
Date: 09/08/2025
September 8, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
******************************************************************
Atlanta, GA 30303
RE: ******* ************/ BBB Case # ********
Dear Kaylee,
We acknowledge receipt of the BBB claim # ********. On behalf of The Home Depot, I apologize for the experience our customer had with order ************ for a storm door and installation.
The Home Depot has conducted a thorough review of this case and has engaged with all relevant parties. The door was installed in 2021. The store filed a claim for the storm door and ******** approved the replacement. The door did not show signs of being defective when we installed the door and the installation was done properly. The warranty on the installation is for 1 year. As a gesture of goodwill the store and the corporate office are covering the cost to install the replacement storm door.
With that said, The Home Depot has addressed our customers complaint and considers this matter resolved.
Please know that customer satisfaction is our top priority. We truly value our customers and remain committed to supporting their home improvement needs. If you have any further questions or require additional information, please dont hesitate to reach out.
Best regards,
***** F. *****
The Home Depot - Customer Solutions
Resolution Expeditor- Executive Escalations
P: *********************
F: ************
SF#: 38934663Customer Answer
Date: 09/08/2025
Better Business Bureau:Thank you very much for your help. Your support has been crucial in getting a response from HomeDepot despite many months on my part trying to work with them directly.
I agree with *** ***** Reply. She has been excellent in trying to address this issue. While the replacement door has not yet been installed the process to have it installed has started. An order has been placed with ******** for the replacement door and HomeDepot will install the door once it is received.
However, we can close this case and can reopen if any further issue arises
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ************Initial Complaint
Date:09/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered Aug 17. Refused delivery from ***** on 23AUG (Tracking#: ************).. see photos. Product arrived damaged. Drop shipped product arrived back at ****** AM of 28AUG. It has now been 5 days with no refund. I called NewAir, they directed me to you. I called Home Depot twice today, no help the first time.. the 2nd time, the call center sent me to **************** The gentleman explained that, 'this is an online order, so I can't help.' Filling BBB Complaint now as I want to make sure and get refunded asap as I have already re-ordered a new refrigerator and I am not wanting to go through anymore attempts on the telephone. Please address this complaint as soon as possible. Thank you.Business Response
Date: 09/05/2025
September 5, 2025,
Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
**********************;
RE: ****** ********/BBB Case #********Dear Ms. ******
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
The Home Depot has thoroughly reviewed all details related to this matter. Our Online Executive Escalations Team has contacted the customer to apologize for the inconvenience. Our team has processed a refund, which has been issued to the customers original form of payment.At this time, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****** *.
Home Depot-Customer Care
Executive Escalations
SF Case #********Initial Complaint
Date:09/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I selected Lifeproof *************** 6 MIL x 8.7 in. W x 48 in. L Click Lock Waterproof Luxury Vinyl Plank Flooring (20.1 sqft/case) when purchasing a measurement for a flooring install. The product was listed as $34.12/case but when I got to the store and purchased the install I was charged $65.99/case for 12 cases.Business Response
Date: 09/05/2025
September 5, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving ************** ****** & **********************;
*****************************************************************************************
*****************
RE: ****** ****/ BBB Complaint # ********
Dear Mrs. ******
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed the complaint details. The Home Depot has reached out to the customer to assist and connected with store leadership. The store has assisted the customer with a price correction on the merchandise.
The Home Depot does consider this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** ******
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: ********Customer Answer
Date: 09/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:09/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a washing *************** from home depot. I also purchased the protection for an additional cost. Within 3 months the washing machine began having problems & did not function properly. I contacted the protection ************** began to troubleshoot the problem. After about a week it was resolved for a short time. Within 4 loads it began to dance across the room, wouldn't drain & couldn't balance. I had been going to the laundry mat for over a week & spent 200 dollars out of pocket. When the home depot replied i was assigned a service ****************** to fix the issue. I waited home for NINE ********** service tech did not show. Home depot offered me 50 bucks & a slap in the face. We are a family of 7 with 2 dog & can not go weeks or months without reliable equipment. I have since replaced the non working machine aftet patiently waiting months. Now home depot is offering me gift cards i do not want or needBusiness Response
Date: 09/10/2025
September 10, 2025
Attn: ***************************************************** Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;
RE: ****** ******/BBB Complaint #********
Dear Ms. *****,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online Escalation Team reached out to the customer to address their concerns. Our valued customer was apologized to for the inconvenience and was provided a full **************** further action is needed.Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***** *. submitted on behalf of ********** *.
The Home Depot ************** Executive Escalations Team
Case: 39235304 ELT Case #********Initial Complaint
Date:09/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order #WN31729399 and the original arrival date was 9/8. After placing the order it changed to 9/29. I tried to cancel right away and was denied and told to contact Customer **********************. Customer ********************** told me it was too late and to try again today 9/2 and they would contact the vendor. Contacted today 9/2 and was told no again.With the date being dramatically switched I can't wait, I need a screen on my window way quicker than that. Customer ********************** is making it sound like Home Depot can do nothing which is hard to believe.Business Response
Date: 09/09/2025
September 9, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ****** **********/ BBB Case No. 23827974
Dear Ms. **************** acknowledge the receipt of BBB Case No. 23827974.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed the case and escalated the customer's concerns to our Online Executive Escalations team for prompt resolution. As a result, the team contacted the customer to extend our apologies and successfully processed their refund.
With that being said, The Home Depot considers this matter closed.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (Faith @ **************************). Please know that The Home Depots goal is to satisfy all our customers with the products and ******************** we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** *.
Executive Escalations
The Home Depot -Customer Solutions
P: ***********************
F: ************
Reference No.39233290
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