Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,887 total complaints in the last 3 years.
- 3,449 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot has not properly completed my window installation. The full story will take way more than 2000 characters. I have an 8-page document with 3543 words.
Business Response
Date: 09/08/2025
Sept. 8, 2025
Attn: ***************************************** Specialist
**********************
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;
RE: **** ******* / BBB complaint # ********
Dear Ms. **************************** acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with a window installation from The Home Depot.
The Home Depot has carefully reviewed all information pertaining to this matter. The customer created a chargeback that was approved for this order. We did the installation of the screens that were reordered as a measure of good faith even though the customer did not remove the chargeback. We will not be able to give this customer any compensation back for the alarm wires because of the chargeback. We filed a property damage claim for the customer and ******** will contact them directly to proceed with the claim.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** *.
Executive Escalations
Reference Number: 38257564Customer Answer
Date: 09/08/2025
Complaint: 23838879
I am rejecting this response because:The chargeback was for previous issues nothing current. Please review all the information here and via email to underatand the full story. There is a lot of information ad the install which was supposed to take 2 days took 6 month and some of the current damage was only uncovered after you replaced the previously incorrect sliding glass door. Which I was already told someone was going to come and fix not replates to the previous charge back. If the items uncovered after the chargeback will not be covered the chargeback will need to be increased. Please let me know so i know how to proceed.
FYI current I am using a stick to keep my house secure because the door you replaced will not lock properly.
**** *******Business Response
Date: 09/11/2025
Sept. 11, 2025
Attn: ***************************************** Specialist
**********************
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;
RE: **** ******* / BBB complaint # ********
Dear Ms. **************************** acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with a window installation from The Home Depot.
As previously stated, the customer created a chargeback that was approved for the order referenced in the complaint. Therefore, we are no longer able to assist the customer with issues regarding this order. We filed a damage claim for the damaged alarm wires. The customer will need to work with our third-party claims ***** ******** regarding the claim.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** *.
Executive Escalations
Reference Number: 38257564Customer Answer
Date: 09/11/2025
Complaint: 23838879
I am rejecting this response because: The charge back was due to the time it was taking to complete the installation i.e. 6 months vs 2 days and how i had to drive the process to get people back to my home at every step along, ensuring the proper items were being ordered.
The chargeback in no way absolves you of your responsibility to complete the project. It should do just the opposite, as the whole reason for the chargeback was because of your delay in completing the project.I still have a damaged sliding glass door that will not lock. The stop was never reinstalled after you replaced the damaged sliding window and the alarm wires.
As for your comment about ******** and the claim number you sent me 20250997163 I have zero idea what this means.
You provided zero details on the process. It has now been over a week, and I have received no contact from ********. When I go to their website, it says my claim number is not valid.
As per your comment about
Sincerely,
**** *******Initial Complaint
Date:09/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/4/2025 I paid $19.82 for 4 items order#WN32267259. The only email I received was a partial cancellation of 2.68. The remainder of my order was in permanent process status. The girl at the store rudely said I missed a non sent email. My call to corporate confirmed order never processed. After much insistence she stated it was cancelled. This demonstrates a partial maybe refund to disqualify a full chargeback. Watch me. Shoppers beware of this fraud or stupidity. The results are the same. I no longer trust this company. Don't blame customers as your cover story.Business Response
Date: 09/09/2025
September 9, 2025
Sent Via Email Attn: Ms. ****** ***** Customer Experience Specialist ********************** Serving ********************* & **********************************************************************************************************************************************
RE: *********************** / BBB Case #: ********
Dear Ms. ******** acknowledge the receipt of the BBB Case #: ******** .On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team, who left a voicemail advising the refund had been issued in full and to allow 3-5 business days to receive.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,**** **** The Home Depot - Customer Care Resolution Expeditor- Executive Escalations P: *********************** F: ************ Case #: 39248221
Customer Answer
Date: 09/09/2025
Complaint: 23838867
I am rejecting this response because:
The bbb gave me my refund Ms *********************************** *****Business Response
Date: 09/09/2025
September 9, 2025
Sent Via Email Attn: Ms. ****** ***** Customer Experience Specialist ********************** Serving ********************* & **********************************************************************************************************************************************
RE: *********************** / BBB Case #: ********
Dear Ms. ******** acknowledge the receipt of the BBB Case #: ******** .On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team, who left a voicemail advising the refund had been issued in full.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,**** **** The Home Depot - Customer Care Resolution Expeditor- Executive Escalations P: *********************** F: ************ Case #: 39248221
Customer Answer
Date: 09/09/2025
Complaint: 23838867
I am rejecting this response because:
The fact that I had to sue for a refund from cancellation never freely offered speaks volumes. ***** has my exclusive business in the future
Sincerely,
****** *****Initial Complaint
Date:09/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Home Depot is falsely advertising online stating that you get a FREE battery with purchase of qualified online products. It is offered online only. When I received my order there was no battery in box. I called the Home Depot help desk and they said that this has been an issue. They offered to have the product picked up and a refund would take 14 DAYS!!!!! Thats unacceptable. They are baiting customers to purchase product and not delivering with their end of the deal. This should be absolutely illegal and need to be held accountable.Business Response
Date: 09/09/2025
September 9, 2025
Sent Via Email Attn: Ms. ****** ***** Customer Experience Specialist ********************** Serving ********************* & **********************************************************************************************************************************************
RE: ****** ******* / BBB Case #: ********
***************** acknowledge the receipt of the BBB Case #: ******** .On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his purchase with our company.
The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team, who advised they reached out to the customer to confirm the store manager provided him a battery at no charge, citing there is an ongoing issue with these orders. While on the phone with the customer we created a cart, it showed that the customer was required to add the battery to the tool, which would have automatically reduce the price. The customer acknowledged the system, but insists it is misleading, with technicalities in the language "gift" vs. "battery." We thanked him for his feedback and will ensure this does not happen to other customers.
With that being said, ********************** considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,**** **** The Home Depot - Customer Care Resolution Expeditor- Executive Escalations P: *********************** F: ************ Case #: 39248361
Initial Complaint
Date:09/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this formal complaint regarding a roofing failure and unresolved warranty claim involving Home Depot, contracted in 2016 under Job#*******, for the property of my father, ***** M. *********, located at *****************************************The roof was installed using TPO, a material marketed for its durability and lifespan exceeding 20 years. However, on 8/21/25, we discovered active water intrusion and visible deterioration of the membrane and underlying wood substrate. The damage has escalated rapidly, compromising insulation and interior structures.From the time of installation, my father reported pooling in the center of the roof. He was assured this posed no risk. The leak originated precisely in that area. Despite repeated assurances from Home Depot that the roof carried a lifetime warranty, we have been redirected to multiple third parties with no resolution.We have:- Submitted a formal material warranty claim to ***, the manufacturer - Attempted to file a claim with GenPact, the third-party processor, on 8/29/25, but received no confirmation or reference number - Contacted Home Depot customer ********************** repeatedly at **************, only to be told that Home Depot no longer handles roofing - Spoken with representatives at store, who have been helpful but unable to provide a resolution The installer of record, ****************** (License #************, has not responded to follow-up attempts. Meanwhile, the damage continues to worsen, and repair estimates exceed $20,000, which is unacceptable for a roof less than 10 years old. As consumers, we contracted directly with Home Depot, not with its subcontractors. They must be held accountable for the quality of work performed under its name and for honoring the warranties promised at the time of sale.We request assistance in obtaining a resolution, whether through repair, reimbursement, or replacement Supporting documentation, photos, and correspondence are available upon request.Business Response
Date: 09/10/2025
September 10, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving ******************** & *****************
********************
**********************
*****************
RE:***** M *********/ BBB Case # ********
Dear Ms. ******
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his roof installation. The Home Depot has reviewed this case and has forwarded the complaint to our warranty department. Genpact for further assistance.Genpact will review the case and follow up with the customer and provide further assistance.
With that being said, The Home Depot has addressed our customer's complaint and now consider this matter closed.
Please be assured that The Home Depots goal is to satisfy all our customers with the products and ******************** we ****************************** values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
***** *****
The Home Depot Executive Escalations Team
P: **********************
SF# ********Initial Complaint
Date:09/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Furnace Installation with Home Depot/ On-Point Home Services. Details:I am writing to express my extreme disappointment and frustration regarding the complete lack of response following multiple attempts to resolve our ongoing HVAC installation issues. It has now been 22 days since your last communication, despite a clear commitment to respond within one day. As I previously shared, I have been dealing with the serious illness and recent passing of my father on August 10th. Having to chase a resolution during this deeply personal and painful time has only added to the emotional and financial toll this situation has ********* reiterate, we have endured six months of disruption to our health, home, and finances due to a faulty installation by OnPoint Home Services. Despite 67 technician visits, independent assessments, and repeated escalations, the system remains non-functional. We have been more than patient, but our patience has run out.Unless we receive a clear and satisfactory resolution by September 1st, we will be taking the following actions:Filing a formal complaint with the Better Business Bureau Posting detailed reviews of our experience with Home Depot, Home Depot Customer **********************, and OnPoint Home Services Consulting legal counsel to explore all available remedies We are demanding either:Immediate removal of the current HVAC system and reinstallation by a different vendor, or A full refund, including removal of the system and reimbursement for all outstanding costs and damages.This includes, but is not limited to:The $600 in Home Depot gift cards still not received The $99 initial service fee refund Compensation for excessive hydro bills and property damage A resolution for the transition strip damage and ongoing system malfunctions We expect a formal response with a corrective action plan no later than September 1st. Failure to respond will confirm your unwillingness to resolve this matter amicably.Business Response
Date: 09/10/2025
September 10, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
********************** 311
*****************
RE: ********* ******-****** / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, we contacted the service provider and requested a new service call to have the unit serviced and to address the transition strip. We are also working with the service provider to have the gift card reissued and resent to the customer.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely
********* *.
Executive Escalations
Phone: ************************
Reference Number: 39252802Initial Complaint
Date:09/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After three delivery failed attempts, that resulted in us taking a day off, we decided to cancel our order and Home Depot made it very difficult, even after speaking with their resolution team, we have yet to receive our money. They took our money and we could not buy another needed refrigerator. So we told the bank to start an investigation since Home Depot hasnt refunded our money and stated it was delivered twice which was false.Business Response
Date: 09/10/2025
September 10, 2025
Attn: ***************************************************** Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;
RE: ***** ****/BBB Complaint #********
Dear Ms. *****,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online Escalation Team reached out to the customer to address their concerns. Our valued customer was apologized to for the inconvenience. We informed Mr. **** that he would need to proceed to the local store and present his credit card to receive his ********* further action is needed.Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***** *. submitted on behalf of ***** *.
The Home Depot ************** Executive Escalations Team
Case: 39242814 ELT Case #********Customer Answer
Date: 09/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:09/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Item purchased on July 6 2025, Home Depot sent a defective Gazebo with missing parts and parts that don't fit. Was told parts were discontinued and for us to have piece we nned for roof fabricated by welder and they would reimburse. Fabricated piece does not work, and the gazebo is worse. Was promised a refund for gazebo and fabricated piece and now Home Depot does not want to help us. We've spent lots of money and time and would like a resolutionBusiness Response
Date: 09/10/2025
September 10, 2025
Attn: ***************************************************** Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;
RE: ***** ***** ******/BBB Complaint #********
Dear Ms. *****,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online Escalation Team reached out to the customer to address their concerns. Our valued customer was apologized to for the inconvenience and was presented with a customer satisfaction gesture of goodwill in which was accepted. No further action is needed.Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***** *. submitted on behalf of ******** *.
The Home Depot ************** Executive Escalations Team
Case: 39242806 ELT Case #********Customer Answer
Date: 09/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Kenya ***** ******Initial Complaint
Date:09/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction 4/9/25. We purchased 11 pails of ******* Roofsaver from Home Depot online but one was damaged and spilled all over my driveway when delivered. Then there were 10. Per the pail, and per the 'Details' on Home Depot's site in 2 locations (under ***************************** one pail covers approx. 200 sq. ft. It specifically states on the can on the lower right: "APPROX. COVERAGE 200 SQ. FT. PER PAIL". So, 10 pails should have easily covered our entire roof. ****! 10 pails only covered approx. 905 sq. ft. instead of 2000 sq. ft. ..less than half! We were finally given 1/2 of a refund. but that does NOT cover the cost to complete the roof. This is clearly FALSE ADVERTISING!The FULL amount, $371, was disputed. I was only refunded 1/2 the amount. I do NOT consider less than 1/2 as APPROX. We have spent approx. 8 hrs. on the phone with Home Depot, ********, ******* without any 'GUARANTEED SATISFACTION'. Technically, I am still owed $185.50. (I have already paid $98.72 toward this order.) However, I will settle for the remaining ***. of $***** to be cleared from my account. I Reiterate...this is FALSE ADVERTISING both by ************** DEPOT! I am a decades old customer with a perfect paying record who has spent 10's of thousands at Home Depot. My entire home was built using all HD products. All the interior materials and decks are from Home Depot. This HORRIFIC service I am currently receiving is an INSULT! Either credit the remaining *****, or cancel my account. I will NOT be paying it!Business Response
Date: 09/04/2025
September 4,2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
***********, Suite 900 311
****************
RE: ******* ******/BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Our online executive escalation team agreed to honor the request for a refund. Credit was processed and customer was sent an email that provided refund receipt.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* *.
Executive Escalations Representative
Office:************************
Reference Number: ********Customer Answer
Date: 09/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:09/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 25, 2025 my husband and I purchased a refrigerator from home depot for ******** On May 31, 2025, Home Depot delivered a refrigerator to my home. It arrived with scratches and dents on the outside and inside door, and the freezer did not work within 48 hours we had it.I reported the issues on April 2, 2025. Home Depot offered a 25% discount for the cosmetic defects and sent multiple technicians, but the refrigerator has never functioned properly.After repairs on July 14, 2025, the unit completely stopped cooling and another technician was sent July 18th. Despite repeated technician visits, the refrigerator continues to fail (beeping, flashing HI, non stop).On August 12, 2025, I was told they would replace the refrigerator, but on August 18, 2025, they reversed their decision and said they would only send another ************* of today September 3rd 2025, I have called Home Depot numerous times and have spoken with many agents and managers looking for a resolution and it is to the point where Home Depot hangs up my calls.I have gone months without a properly working refrigerator, and the repeated technician visits have not resolved the problem. I have been patient, cooperative, and followed every instruction given to me, yet I remain without the functioning appliance I paid for.This refrigerator has been defective since delivery, and Home Depot has had ample opportunity to resolve the matter. Continuing to delay resolution is unreasonable and unacceptable.Resolution Requested: I do not want additional technicians or repairs. There is clearly an underlying issue with the product. Please! I am requesting a full refund of the purchase price and removal of the defective unit.I appreciate your time in hearing us out. I hope you will be able to help me. *** * ***** ****** Phone: ************ Email: *********************Business Response
Date: 09/05/2025
September 5, 2025,
Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
**********************;
RE: *** ******/BBB Case #********Dear Ms. ******
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
The Home Depot has thoroughly reviewed all details related to this matter. Our Online Executive Escalations Team has contacted the customer to apologize for the inconvenience. A new order has been placed, and the customer has been informed accordingly. At this time, The Home Depot considers this matter resolved.Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****** *.
Home Depot-Customer Care
Executive Escalations
SF Case #********Customer Answer
Date: 09/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you BBB for taking time in helping us resolve these this matter. We truly appreciate it.
Sincerely,
*** ******Initial Complaint
Date:09/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot had a promotional offer of 24 months interest free, Citi through Home Depot Financial Services started charging interest after 6 months and said they will not refund the interest charges and allow for the rest of the promotional periodBusiness Response
Date: 09/03/2025
September 3, 2025
Sent Via Email
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
*****************************************************************************************
*****************
Re: ******* ******* Case ID # ********
Dear ****** *****,
We acknowledge receipt of the BBB Case ID # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
******** (************), NA is the financial organization managing all Home Depot credit accounts. As a result, we have forwarded the complaint to ******** accordingly.After ******** completes their investigation, our customer will receive a response directly from them within 15 business days.
We do not consider this matter yet resolved. Once ******** informs us, we will confirm the outcome of their investigation with our customer and provide another update to this complaint, as necessary.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
****** *.
The Home Depot
Executive Escalations Team Phone:
**************************
SF Case # ********
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