Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,641 total complaints in the last 3 years.
- 3,484 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally express my deep concern and disappointment regarding the recent deletion of my Home Depot Pro Xtra account and the complete loss of my purchase history, which occurred on or around October 30, 2025. I rely on this account for my rental property business, and the purchase records are essential for accurate year-end tax reporting and financial documentation.After discovering the issue, I contacted Home Depot customer ********************** and spoke with four different representatives. Unfortunately, none were able to provide a clear explanation for the account deletion. When I requested to escalate the matter to a supervisor or member of upper management, I was informed that no such escalation was possible. This lack of accountability and transparency is deeply troubling.The deletion of my account and records has caused significant disruption to my business operations. As a long-standing customer who has relied on Home ********************** for materials and supplies, I find this experience unacceptable. The absence of a clear resolution process and the apparent disregard for customer concerns raise serious questions about Home Depots data management and customer ********************** practices. I respectfully request a thorough investigation into this matter and a prompt response regarding the following:1. A detailed explanation for the deletion of my Pro Xtra account and purchase history.2. Immediate restoration of my purchase records, if possible.3. A clear escalation path for unresolved customer ********************** issues.I hope Home Depot will take this matter seriously and demonstrate a commitment to supporting its professional customers.
Business Response
Date: 11/14/2025
November 14th, 2025
Attn: Ms. ****** *****
Customer Experience Specialist?
**********************?
Serving *************, ****** & *****************?
************************************************************************************?
**********************;
RE: **** **** /?BBB Case#********
Dear Ms. **************** acknowledge the receipt of the BBB Case#********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
The Home Depot Executive Escalations, Customer Solutions Team has confirmed the Customer's Online account restriction will remain in place. The Customer has been advised of the reason for his account changes. I have also requested for the Customer's purchase history to been provided, if possible for the current year.
With that being said, The Home Depot has addressed our customers complaint.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.?
Sincerely,
******** Robinson
The Home Depot - Customer Care
Resolutions Expediter- Executive Escalations
Contact:************************
Where Customer's Come First!
Case# ********Initial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a range from Homedepot, which is the fifth range I ordered from it. I ordered haulaway service. The delivery guys damaged my newly installed kitchen floor when they removed my old range and they told me to file claim. I did. Then Homedepot told me that ******** would handle the claim. I managed to contact Adjustor and at her request, I provided the damaged pictures and estimate for repair. Then after 3 months nothing happened. I contacted adjustor and no response. I contacted Homedepot and was told to contact adjustor.Business Response
Date: 11/17/2025
November 17, 2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
********************** 311
****************
RE: *** ***/BBB Complaint # *********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, our GL claims department has confirmed that the claim was settled on 11.12.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* *.
Executive Escalations Representative
Office:***********************
Reference Number: ********Initial Complaint
Date:11/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an on-line order on Oct 25.I was told I had to place the order and then they would credit back to me the $79 delivery fee.that has not happened and they are giving me the run *********** the on line service.go directly to the ********** the on line servicego to your bankThe order # is WN37619001.charge was $253.51 and then I was to receive a $79 credit (waive delivery charge).Total should be $174.51 ..Instead I received 2 different charges from Home Depot on October 25 $117.48 and $89.78 totaling $207.26..I have asked for an explanation of these two charges and they will not answer.Business Response
Date: 11/12/2025
November 12, 2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
***********, Suite 900 311
****************
RE: **** *******/BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, The customer confirmed to our online team that the $79 has been refunded and processed back to their card.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* *.
Executive Escalations Representative
Office:***********************
Reference Number: ********Customer Answer
Date: 11/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The product I looked at was a ****** mouse for $199. This product was in the store over a month ago for $199, now the Black Friday sale flyer comes out and all items in that flyer are listed as black Friday sales yet this ****** mouse is still listed as $199. I feel thats false advertising and Home Depot is trying draw people in and yet not give them a discounted price like their pamphlet suggest.Business Response
Date: 11/12/2025
November 12, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving ************** ****** & **********************;
*****************************************************************************************
*****************
RE: ******** *******/ BBB Complaint # ********
Dear Mrs. ******
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed the complaint details. The Home Depot has reached out to our merchant for assistance with the Black Friday AD concerns. We contacted the customer to explain that we never claim prices are different than whats listed and offer other everyday low priced items in the AD. We took down the customers feedback regarding the AD and have ensured that it is well documented for further review.
The Home Depot does consider this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** ******
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: ********Initial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered a Everclean 60inX32 in Acrylic ALCOVE whirlpool bathtub and left hand drain and heater in white. The tub is missing from the order. Home Depot cannot find it, and despite 7 calls and a million "we promise to find it and call you back" or "someone from the delivery place in ******************* will call you back" or "we can give compensation" or "here is help from HD" or ANYTHING....we now have no tub and a ****** off contractor and home purchaser. Worse off, HD doesn't seem to care about the product or delivery or helping their customers.Business Response
Date: 11/14/2025
November 14, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ******** ********/ BBB Case No. 24128757
Dear Ms. **************** acknowledge the receipt of BBB Case No. 24128757.
On behalf of The Home Depot, please accept our sincere apologies for any inconvenience our valued customer may have experienced with their purchase.
The Home Depot has reviewed this case and escalated the customer's concerns to our Online Executive Escalations team for prompt resolution. The team has reached out to the customer to extend our apologies and offer additional support, including direct contact information for any further assistance. A replacement order was processed and successfully picked up on November 11, 2025.
With that said, we have addressed the customers concern and consider this matter resolved.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (**** @ **************************). Please know that The Home Depots goal is to satisfy all our customers with the products and ******************** we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** *.
Executive Escalations
The Home Depot -Customer Solutions
P: ***********************
F: ************
Reference No.39619057Initial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an Home Depot order online through Shop my Exchange for Veterans. I called Home Depot to report that the delivery address was incorrect 5 times. Last night the gentleman tried to contact the delivery company. However, they had no answer. I was told to call back at 7:30am this morning. I did as I was told. I also explained that the items were out for delivery. They said they couldnt help me and told me to file a complaint dispute with my Military Star Card. I called my military star and shop my exchange. They explained my address was correct in their system. They said it was on Home Depot. Its a shame because I called land told Home Depot. Now not only am I having to file a complaint but Home Depot is losing money on their items being delivered to a wrong address. The agents from Home Depot cant help me and said file a claim dispute with my credit card. This is ridiculous because Ive used this several times with Home Depot and had no problems. It would be nice to be able to speak to personally that could help me at Home Depot.Business Response
Date: 11/14/2025
November 14, 2025,
Attn: ****** *****, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
***********, Suite 900
*****************
RE: *********** *********/BBB Case #********Dear Ms. ************
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
The Home Depot has carefully reviewed all aspects of this matter. Our Online Executive Escalations Team contacted the customer to apologize for the inconvenience. A full refund has been processed, and the customer has confirmed receipt of the resolution. At this time, Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****** *.
Home Depot-Customer Care
Executive Escalations
SF Case #********Initial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint regarding Home Depots failure to provide the installation service I paid for when purchasing a range. Despite paying for the installation at the time of purchase, Home Depot never performed the install. Instead, I was forced to contact and pay an outside company to complete the installationsomething Home Depot was contracted to handle.I am extremely disappointed that, even after failing to provide the service, Home Depot has still not processed my refund for the installation. When I contacted customer **********************, I was informed that the refund could not be issued normally due to a glitch in the system, and that I would have to physically visit a Home Depot store to receive my refund.This is completely unacceptable. I am currently out of town and deployed, making an in-person pickup impossible. Home Depot failed to perform the service, yet is still holding my refund and insisting I appear in person because of an internal system issuesomething entirely outside my control and not caused by me in any way.I have attached the receipt for the installation service that Home Depot was unable to perform. I am requesting that Home Depot immediately issue the refund to the original payment method or provide an alternative remote refund process that does not require me to physically visit a store.Business Response
Date: 11/18/2025
November 18, 2025
Attn: ***************************************** Specialist
**********************
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;
RE: **** ********/ BBB CASE #********
Dear Mrs. **************************** acknowledge receipt of your BBB notice dated November 9. 2025, regarding the number referenced above.
On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
After contacting the customer, the Online Resolutions Team advised:
Customers refund was finalized, 11/10/2025. The customer was sent an email on 11/11 and 11/12, to provide status, to no avail.
With that being said, we consider this matter is closed, in our office.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** J Duper
Executive Escalations
Phone: ************************
Fax: ************
SF # ********Initial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an online order(H4705-452637), total:$ *******, that order includes 10 pallets of pavers ($5460.5+tax=$6017.47)and deposit of pallets($250+tax=$275.5), the deposit ($275.5)already refund on OCT 7th, but the 10 pallets of pavers came damaged so I ask to return ON OCTOBER 7th, no solution.right now, the home depot store said its an online special order,they cant do order pick up at their store system,because its vendor directly delivered to my house, the store ask me to call vendor,and I call vendor on NOV 6th, the vendor said its an online order,ask me to call ************************. Then I called ************************ , ************************ said its a store order, they cannot do anything about it, they ask me to talk to store, so I came to ******* store talk to HAPPY HALL (manager) twice,and she said she cant do anything on their system, because its not allowed, so right now I can not return those broken pavers, because they cant schedule pick up. Also the price dropped I ask to price match so I dont have to return it they also refused. So I have to dispute to get my money back($6017.47). Or price match and refund me the difference (98.06*9=882.54+tax)Business Response
Date: 11/19/2025
November 19, 2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
*****************************************************************************************
*********************;
RE:***** ****/ BBB CASE #********
Dear Mrs. ************
We acknowledge receipt of your BBB notice dated November 9. 2025, regarding the number referenced above.
On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
After contacting the customer, the Online Resolutions Team advised:
Contact made to our customer, and he confirmed the order has been picked up.
With that being said, we consider this matter is closed, in our office.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
***** J Duper
Executive Escalations
Phone:************************
Fax:************
SF # ********Initial Complaint
Date:11/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 18, 2025, I bought two Glacier Bay toilets from Home Depot in ****** for a total of $514.70. Six months later, in mid-October, I noticed a crack in the bowl of the toilet in my bathroom. I phoned Home Depot to see what I needed to do about it. The person who answered asked me if I had purchased an extended warranty, to which I responded, "On a toilet? I wasn't offered an extended warranty." She said there was only a 90 day warranty by the store. I contacted Glacier Bay, thinking they were the manufacturer. They are not. Anyway, I went through the whole thing again. She assigned a case number and asked me to send a picture, which I did. Later I got an email from her saying the part is not replaceable and it is outside of the return period. I responded with an email saying that I don't need the entire toilet, just the part with the bowl. I said again that I had not been offered an extended warranty, and that I probably wouldn't have taken it if I had been. It's not a washer or a dryer or a computer, It's a toilet, and I expected it to last more than 6 months! I believe it was defective from its beginning, and I bought a lemon. They never responded to my email.All I want is to have the defective part replaced. I paid a lot of money for the two toilets, and I paid a lot to have them installed. If and when they replace it, I'll have to pay again to have it swapped out. I sincerely hope you can help me get this matter worked out.Business Response
Date: 11/18/2025
November 18, 2025
Sent Via Email
Attn: ****** *****
Customer Experience Specialist
**********************
Serving ************** ****** &*****************
****************************************************************************************
*****************
RE: ***** ***** / # ********
Dear Ms. ************ acknowledge receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.The Home Depots Executive Escalations contacted Ms. ****** offered her compensation, and she accepted the offered.
With that being said, we consider this matter to be resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and ******************** we ****************************** values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.Sincerely,
Koier A.
Executive Escalations
Phone: ************************
Reference: 39613676Customer Answer
Date: 11/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:11/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This store sold me a defective built-in Frigidaire oven around Christmas last year. Brand new built-in oven which stopped working on the first month after delivery. They told me they do not have a warranty on appliances and to turn to the manufacturer. I asked them to apply their 90 day right to return policy and they refused, saying this does not apply to appliances. I stayed without use of the oven for most of the past year. In the meantime the manufacturer ********** (**********) replaced a part on the oven (the display) - twice and after both replacements the oven failed and is currently still not working. The last straw was last week when I receive 2 separate emails from this business from 2 totally different people - one asking me how she can help and the other one asking me to wait for a phone call from Frigidaire as they will deliver to me the new built-in oven and to make sure I pay for the de-installation of the old one which they will eventually reimburse. No mention of installation being scheduled, nothing. This truly is the last straw. Not only you sell me a lemon, bit now ask me to pay for uninstalling it?? Are you serious? I want everyone to be aware and NEVER buy an appliance from the Home Depot - as this is they will get. Poor customer ********************** - ********************, utter incompetence, negligence and disrespect to the customer. Bad business, bad news! A brand new oven should work for a long time after purchase. Here I am stuck a senior citizen with several illnesses, paid top money for this convector built-in oven and I technically am unable to use it for more than a year! Disgusting!Business Response
Date: 11/18/2025
November 18, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ***** ***********/ BBB Case No. 24126882
Dear Ms. **************** acknowledge the receipt of BBB Case No. 24126882.
On behalf of The Home Depot, please accept our sincere apologies for any inconvenience our valued customer may have experienced with their purchase.
As this matter falls under the jurisdiction of The Home Depot ******, the case was thoroughly reviewed and escalated to our Canadian Executive Escalations team for prompt attention and resolution. Weve received confirmation that the team has contacted the customer to extend our apologies and offer additional support,including direct contact information for any further assistance.
********** has approved an exchange of the unit under reference number **********, and The Home Depot will cover the installation charges. An email has been sent to the customer to inform her of this update.
The Canadian Executive Escalations team will continue to monitor the progress of this case,and a ticket will remain open until the matter is fully resolved.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ **************************). Please know that The Home Depots goal is to satisfy all our customers with the products and ******************** we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** *.
Executive Escalations
The Home Depot -Customer Solutions
P: ***********************
F: ************
Reference No.39613674
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.