Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,856 total complaints in the last 3 years.
- 3,468 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought a whirlpool refrigerator from Home Depot online two months ago and we received the product it was damage. I had two shelfs cracked and my door did not open correct. They sent me two replacements for the shelves within week and told me they would have to send someone from store to look at the door. the very next week someone from home depot came out and looked at the door and told me they would order the part that was missing. I have tried to call and keep getting the run around and everyone placing blame on different department and I still have new refrigerator that we have to lift up on the door to open and close. I like to have this fixed as promised or replaced.Thank you *****************
Business Response
Date: 11/22/2022
November 22, 22
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************************
RE: *********************** / BBB Complaint#: 18446638
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding a transaction with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depots Online Customer ********************** Team has contacted the customer to resolve his refrigerators ********************** issue.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
Zenae F.
The Home Depot Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a mixer, wrong model came. Company refuses to honor their return policy. It says I can return it online and they refuse to accept a return. Send me label, I will send back and get refund.Business Response
Date: 11/28/2022
November 28, 2022,
Attn:***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
235 ************************************* Tower, Suite 900
*******,** 30303
RE: *************************/ BBB Case #:18446706
Dear ***************,
We acknowledge the receipt of the *************** Consumer Complaint #: 18446706
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and our Online Executive Escalations Team has contacted the customer and the customer order has been refunded.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.
Sincerely,
***************************
Home Depot-Customer Care
Executive Escalations
Phone:***********************
Fax:************
** Case# ********Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for custom windows that were thousands of dollars. My order was expected to be delivered in June. I did not receive my order until end of October. I was told by a supervisor that I would be compensated for the excessive delay. That has not happened. When I called to discuss, **** was completely rude and unhelpful. I am so disappointed in the level of service provided to me. I demand the situation be rectified. Home depot should provide better customer **********************. Especially when they are at fault here.Again, I was PROMISED that I would receive some form of just compensation for the undue delay.Business Response
Date: 11/29/2022
November 29, 2022
Sent Via Email
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: **** E/ BBB Complaint#:18446562
Dear *************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their window delivery.
The Home Depot has carefully reviewed and investigated this matter and offers the following response. The ********** Home Depot leadership team contacted the customer on 11/22/2022 to apologize for the shipping delays and offer compensation. The customer refused the stores offer and requested a full refund while keeping their order. The District Manager supported the stores initial compensation offer and advised that Home Depot would not provide a full refund without returning the merchandise.
The Home Depot Executive Escalations team reiterated it would not be feasible for Home Depot to provide a full refund while allowing the customer to keep their order. To resolve this matter, we increased the compensation offered to 10% of their total order;however, the customer has yet to respond with their willingness to accept.
With that said, we have addressed the customers concern and will continue to assist should the customer accept the compensation offered.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions, please contact me.
Sincerely,
*******************************
Executive Escalations
Phone: ***********************
Case: 30775280
Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two floodlights from Home Depot and the driver did not follow the directions on the door as all drivers do. I live in the city (************) so it was stolen immediately. I called home depot and they said it wasnt there a problem and they had proof that it was left in front of the door.Business Response
Date: 11/28/2022
November 28, 2022
Sent Via Email
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *************************/ BBB Complaint#: 18446479
Dear *************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their online order.
The Home Depot has carefully reviewed and investigated this matter and offers the following response. The Home Depot Online Executive Escalations team attempted to contact the customer via telephone/voicemail/email on 11/22/2022, 11/23/2022, and 11/27/2022. To date,all contact attempts have been unsuccessful, and the customer has not responded.
Should the customer still require assistance, please advise them to contact the online agent who reached out to them (****** @*************************). With that said, we have attempted to address the customers concern and stand ready to help should the customer still need assistance.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
******** Sherrod
Executive Escalations
Phone: ***********************
Case: 30775267
Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by H363137**3238313831H staff LO Consumer paid $1200.00 for a dishwasher with free H353334303832**34H on 10/15/22. It was supposed to be delivered 10/21/22 between 1pm and 5pm. The consumer added a note asking them to come between a certain&#***;time frame but they were going to come at a time the consumer wasn&#**;t home so she contacted them to reschedule. During that call the tech asked if the dishwasher&#***;was hard wired, because if so they would not install it. The consumer stated that she was not made aware of this at time of purchase. The consumer had to pay another company $200.00 to install the dishwasher but they could not come out until 11/11/22. The consumer had to call and reschedule the delivery to match up with the H353334303832**34H company. The dishwasher was H33363134**3338353736H but it was faulty. The consumer called for a replacement and was told she had to get someone to inspect it to insure it was not working. The consumer called back to confirm and she was told they would be sending her parts to repair the dishwasher. The consumer advised them she did not want parts to fix a brand new dishwasher she wanted a replacement. The consumer was told she would receive a replacement but she has not received the&#***;replacement yet. The consumer was told on 11/18/22 that the replacement would be delivered 11/21/22 but now they are telling her they don&#**;t&#***;have a replacement for her.Business Response
Date: 11/28/2022
November 28, 2022
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************ 30303
RE: *************************** BBB Case # ********
Dear *****************************,
We acknowledge the receipt of the *************** Consumer #********On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We partnered with our Online Executive Escalations Team and reached the following resolution. The customers appliance was delivered; However the team could not install due to the customer having hardwiring and the understood they would need to have their own contractor to complete the installation. Lastly, the customer was given a *************************** towards the installation and parts.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depot's goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 11/28/2022
Home Depot has promised delivery, and did not fulfill . They also knew it was hardwired and told me to reschedule. They promised to install ( which I assumed they would set up) as I had told them the brand new dishwasher was defective. I would appreciate the corporate associate to call me to get all of the facts, as numerous employees have left out notes and made miscommunication that have caused this nightmare. They did not pick up the defective dishwasher and it is sitting in my house . The representative I spoke with apologized over and over . This is poor business ethics . We paid **** and the 400 for two installs because of a defective dishwasher, so No I'm sorry that isn't doing the right thing. We had to pull our kids from school . I had to cancel an mri on Friday November 25 th - because home depot failed to deliver on Monday November 21st as they promised and confirmed we were stop # **. I callednto confirm and they promised to deliver Tuesday the 22 before Thanksgiving. Once again they broke the promise and the rep said he could not tell me why , but that they had it and just did not deliver. Every other call , I was promised , then told oh sorry we don't know what happened.
Please , come get this dishwasher and make it right. I now have to wait till December for an mri to confirm if I am having a cancer recurrence. I have bent over backwards and been beyond patient in this matter . We hope home depot will do the right and ethical thing. You cannot excuse the lies and promised that were broken . We paid for a dishwasher, and didn't have a running one for over a month.
We have spoken to many reps and taken notes . I would appreciate a call.
************
***************************
Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Terrible customer **********************. On November 3 I attempted to place an order at the pro desk at home depot. After spending over 3 hours in the store because they had issues ringing up and finding the materials I was requesting and putting them all on the same order. Finally I gave up and had them place 2 separate orders. ****** the man helping me told me they would order the wood and have it delivered to the store and when it arrived they would call me to set up a delivery. I walked out the store with a receipt for the 68 pieces of soffit and some tools I purchased. On the 20th of November I called the store to inquire about my purchase. They informed me that I was rang up as a walk out customer, meaning I had purchased the wood and walked out with it the same day, this is not correct as they didn't have the materials in the store, also I arrived to the store with my baby and wife present and a small vehicle making it impossible for me to haul the wood at this time. After talking to a very unhelpful manager lady named ******** for over an hour I was told they would call me back after they figured it out and set up a new delivery date with the earliest available. I waited two hours before I called back to again inquire about my purchase and delivery date. A very apologetic lady named ****** then told me that I would have to come into the store to figure all this out. Meaning I would have to take time off work to drive into the store to even cancel the order this store has completely fumbled. Keep in mind they took my money for they order but are refusing to deal with me over the phone costing me time and money and a lot of stress over this whole situation.Business Response
Date: 11/28/2022
November 28, 2022
Sent Via Email
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *********************/ BBB Complaint#:18445516
Dear *************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their order.
The Home Depot has carefully reviewed and investigated this matter and offers the following response. The Lacey **** Depot leadership attempted to contact the customer to discuss the details of their complaint on 11/22/2022. As of 11/28/2022, the ******************* advised the customers order had been delivered and the issues mentioned in their initial complaint addressed. **** Depot contacted the customer via email on 11/22/2022 to acknowledge receipt of their complaint and again on 11/28/2022 to confirm satisfaction. **** Depot has yet to receive a response.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions,please contact me.
Sincerely,
*******************************
Executive Escalations
Phone: ***********************
Case: 30775227
Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/5/ I visited HD to purchase fridge. The ** was unwilling to help, so I called **. I received delivery date of 9/26. I took off work. Saw a delivery truck, drivers never stepped out. Received a call, was hung up on. Called several times, no one would answer. I called ** & the truck was my delivery. The ** REP ******* drivers note stated 4th fl no answer. I dont have a 4th floor. Delivery was rescheduled for the 7th. After waiting majority of the day, my sister stop by. ****** was delivered, but not set up, pieces not connected. Call HD explained ****** was not installed or working correct. ******* stated she will send someone out the following Wed, no one showed. I have called HP several times. I have a fridge that isnt working correctly, & wanted them to pick up the fridge. I was told I would receive 30% off, & go in the store, speak with a manger, they can return the fridge. The manager stated its nothing he could do, but send a note to corp. Several calls later a ** Rep stated she saw the notes and will offer an additional 10% off, she contacted Electrolux with all of my info. I need to call them back with my S/N and they will assist. I called ***************** had no records of my info because the systems been down. Spoke with another HP rep who had Electrolux reach out & I was told by Electrolux on multiple calls, HD was suppose to assist because this happened the day of, bc it doesnt function correctly. Finally was told Electrolux can come, but he stated he could not look at it in storage. I had the fridge moved to my home. The next appt set was cancelled for no reason. Im beyond frustrated I ordered this fridge to have more room to store milk (I just had a baby) this has been a nightmare experience for me. I have a fridge just sitting here that does not function properly and Ive been getting the complete run around. I just would like someone to help me resolve this issue and please read the notes of my experience.Business Response
Date: 12/01/2022
December 1, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************************/ BBB Case # ********Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.The Home Depot Online Executive Escalations advised We spoke to the customer to discuss the issue. Customer is requesting a replacement. We contacted Frigidaire for a replacement, and it has been approved.
Our team contacted the customer to advise of replacement approval. The customers husband then requested a refund. We emailed Frigidaire to advise of customers refund request. Frigidaire approves return for refund.Scheduled pick up of appliance for 12/02/2022.
With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone:***********************
Fax:************
Reference Number 30774796Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a payment in the store to settle my open balance with Home Depot on 8/24/22. The late fee was waived per ******** whom took my payment. I continue to receive statements with a balance and my credit score has dropped 42 points for an account that I paid and should have been at a zero balance.Please help me correct this and receive a formal apology letter and my credit score corrected.Kind Regards,*************************Business Response
Date: 11/21/2022
November 21,2022
Sent Via ************************************************************ Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower,Suite 900
*******, ** 30303
RE: *************************/ BBB Case # ********
Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their Home Depot consumer credit account.
Citibank (South Dakota), NA is the financial organization managing all Home Depot credit accounts. As a result, we have forwarded the complaint to Citibank (South Dakota), NA, accordingly. At the conclusion of the review and investigation by Citibank, ************************* will receive a response directly from them.
The account is governed by Citibank and any decision regarding this matter will be decided by them. If further assistance is necessary regarding her account, she will need to contact them directly at ************.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
***********************
Executive Escalations Team
Phone:***********************
Fax:************
Reference Number ********Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a GE above range microwave (along with dual oven), waiting 2 months for the installation, and now the microwave has been completely powerless for over a month. ** has sent a technician twice, neither time has the issue been resolved and we were told to call the Customer ********************* where my wife sat on hold for over an hour to be told there's nothing immediate that can be accomplished and a replacement would take 3-4 weeks. Here we are, two days from Thanksgiving without a microwave and getting no help or solutions from the manufacturer or seller. We requested a new microwave, as this one has failed within the first year of ownership, and are getting nothing in return for our investment. I feel this is pitiful customer **********************, especially when the microwave could be replaced in a matter of an hour. Ultimately the system is broken, buying an appliance from a seller who has no authority or power to do anything about it when there's an issue. The manufacturer will do nothing but push us aside and tell us they will get to us when they can.Business Response
Date: 11/21/2022
November 21, 2022
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: *************************/ BBB Case #:18445424
Dear **************:
We acknowledge the receipt of the BBB Case #: 18445424
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his purchase with our company.
The Home Depot has reviewed this case, where we forwarded our customers concerns to our Online Executive Escalations team for their immediate attention and assistance with resolution. The team contacted the customer on 11/21/2022, and offered compensation in the form of a gift card. The customer agreed and accepted this offer.
With that being said, The Home Depot considers this matter closed. If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
The Home Depot -Customer Care
Resolution Expeditor - Executive Escalations
P: **********************
F: ************
Case #:30768596Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have ask Home-Depot for measurement for door . I paid around $ 40 which they said refunded once order is completed. I order primed molded composite double prehung interior door on 11/09/2021 with measurements they gave me. I purchased door installation on 01/102022. First installation date was 01/14 /2022. Installer told us , Home Depot measures wrong and they cant install. I went to store and reorder new one . Every time they need 3 month to order and once they order next installation after month . Next installation never happened until June 2022 because installer refused to install and as per Home Depot they are realign their installation. In June 2022, installer came and remove my existing bi-fold door and molding . Leaving rough wood surface exposed . He again said door is not correct and wrong measurements. By leaving exposed wood surface , he made unsafe conditions. I went to store and bought curtains . They order new door and every time I heard its damaged . One by delivery and other by store itself . I told day off for delivery and no one showed up . Finally I called installer , he asked me to call store . Store said your order damaged because of lying in the store warehouse. I asked them to expedite delivery which they cant and let door damaged . Now finally they had new door delivered and installed, they didnt install molding leaving wood surface unsafe . Its hassle , unpleasant experience. I went to store so many times and so many called , I am helpless. There is no communication from them and nothing . I need help from someone to reach out home depot management . My order still not finshed yet after year . Thank ******Business Response
Date: 11/23/2022
November 23, 22
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************************
RE: *********************** / BBB Complaint#: 18444941
Dear ************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding a transaction with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Home Services team has conducted a site inspection and agreed to complete the correct the install.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
Zenae F.
The Home Depot Executive Escalations
P: ********************
F: ************
SF# ********
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