Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,851 total complaints in the last 3 years.
- 3,461 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an order at this Home Depo, 7 days ago. The item(s) were to be delivered to my father in Brooklyn (the same location where my father lives.) The items has not been delivered, and the store refuses to either return the money for the purchase and assist in where the delivery is. I
Business Response
Date: 12/02/2022
December 2,2022
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
North Tower, Suite 900
*******,** *****
RE: *******************************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot,I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The online resolutions team contacted the customer and assisted with the refund being processed through the store and a matching gift card of $163.36. The customer was advised that the refund was completed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*********************************
Executive Escalations Representative
Office: ***********************
Reference Number: 3078764Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order WP52329171 was supposed to be 4 inch 100 feet solid drain pipe. When I looked closer before I was about to install the drain it has holes all over the sides which would defeat the purpose of drawing water away from my house. I took the day off work to complete project and now have to wait for new product to arrive. Im a nurse and do not get much time off due to Covid.Business Response
Date: 11/28/2022
November 28, 2022
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: ***********************/ BBB Case #: 18453323
Dear **************:
We acknowledge the receipt of the BBB Case #: 18453323
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase.
The Home Depot has reviewed this case, where we forwarded our customers concerns to our Online Executive Escalations team for their immediate attention and assistance with resolution. The Online team contacted the customer on 11/25/2022 and offered to schedule a jobsite pickup for the item that was delivered incorrectly. The customer preferred to return the item to their local store for a replacement.As a customer ********************** gesture, the team provided an e-gift card to the customer for this experience. The customer agreed and accepted this offer as a final resolution.
With that being said, The Home Depot considers this matter closed. If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************). Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
The Home Depot -Customer Care
Resolution Expeditor - Executive Escalations
P: **********************
F: ************
Case #:30790136Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a bay window in my house that ** contractor was hired to replace. ** contractor replaced it in August of 2018. We've been noticing a leak at the bottom right corner and it's off and on. Water would come in only on heavy days of rain which damaged the corner of the window and potential to have black mold. In February of 2022, I had called ** and in March of 2022, a representative came in and assess the leak and damage of the window. The ** rep basically stated that the window needed to be replaced because, the seal around the window itself was deteriorating causing rainwater to come in damaging surrounding areas. The seal of the window when it was manufactured was a bad seal and it was a common problem for the type of window we've ordered. Moving forward, I've had to call back and follow up numerous times and wanting a status of my window replacement and not once *************************** ever call me and say when can we schedule a time to replace your window? August of 2022, I followed up again with *************************** and he said "let me get back with you on that and I will call back to give a status update". I've called again in September and when I did call, a scheduled time was set to have my window replace on 6 October 2022 between the hours of 1200-1400. I took time off from work to meet the window installers and I get home to only get a call from *************************** that the window did not make it to the warehouse. *************************** calls me on the day to install a window only to tell me that the window did not make it to the warehouse? Poor management? I follow up again and this time *************************** goes on vacation without any communication whatsoever. I call again and had spoken with a lady who was helpful named ********, she had stated that ***** is on vacation and wont be back for 2 weeks. I had agreed with ******** that I will call *************************** when he returns from vacation and let him know. Early October, I call *************************** again and this time no answer. I've called plenty of times and finally *************************** calls back to set up an appointment again for 22 Nov only to find out that window installers are not done with their last job to re-post pone my time.Business Response
Date: 11/30/2022
November 30, 2022
Sent Via Email
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: ***********************/ BBB Complaint#: 18453079
Dear *************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their bay window.
The Home Depot has carefully reviewed and investigated this matter and offers the following response. The Home Depot Installation Coordinator assigned to this project spoke with the customer to address their concerns and provided the District Installation Managers contact information. The customer stated they were having trouble reaching the District Installation Manager, and unfortunately, the District Installation Manager is currently out sick and may be unable to make contact.
As of 11/28/2022, the Installation Coordinator contacted the customer again, advised of the District Managers absence, and scheduled an appointment for Tuesday, 12/6/2022, between 10 am and Noon to install/service the customers bay window. I reiterated all this to the customer via email on 11/29/2022. The customer has the District ********************** Manager, Installation Coordinator, and my contact information should they have any questions/concerns before or after the 12/6/2022 appointment.
With that said, Home Depot is actively addressing the customers concern and will continue assisting until the window installation is complete.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions,please contact me.
Sincerely,
*******************************
Executive Escalations
Phone: ***********************
Case: 30786487Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a refrigerator in 2018 & also purchased an extended warranty. Ive had 3 issues, the first 2 were resolved with no problems but this last one which was filed 2 months ago hasnt been resolved. *** made multiple attempts to contact the warranty department & numerous times have had our called cut off. I cannot understand this. The repairman made 3 wrong diagnoses after the first 2 he closed the repair order but it still hadnt been resolved. I had to open another case to get this resolved. Still nothing or any communication has been made. Like I said *** made multiple attempts & have been cut off to which they always tell me if we get cut off they would return my call , which never ever happenedBusiness Response
Date: 11/30/2022
November 30, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ********************* / BBB Case # ********
Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalations advised only two services have been completed and that three services must be completed for the same issue before the lemon policy would take effect. A new service is scheduled for 11/30/2022 between 8:00 am 12:00 pm
With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone:***********************
Fax:************
Reference Number ********Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased countertops and later we noticed rings appeared. Have been told since its from suction cups they use to move the slabs. Home Depot said its been too long and cant do anything. I waited because I was hoping to be able to get rid of the stains on my own and didnt want to have to replace after waiting so long to get them. They absolutely wont go away and I feel scammed.Business Response
Date: 12/02/2022
December 2, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************** /BBB Complaint#: 18452916
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18452916
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to a shopping experience with our company.
The Home Depot is in the process of reviewing this case. In an effort to provide the proper resolution, we respectfully request additional time to research this case. We are currently waiting for confirmation from our business partners regarding next steps to resolve our customers complaint concerns. Once a decision is reached by our business partners, we will provide an update on resolution. Please understand that The Home Depot does not consider this matter resolved and will respond within the next 10 business days.
With that being said, we are still in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
********************
Executive Escalations
Phone: ***********************
Case: ********Initial Complaint
Date:11/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a dishwasher on Nov 14 (order # WP51649714) on HomeDepot.com and dishwasher was delivered on Nov 17. I also order the installation service. Unfortunately, when the technicians delivered it, they couldn't install it. They suggested I reach out to a plumber and get dishwasher installed. The technicians didn't mention why they weren't able to install the dishwasher. As a result, I contacted my plumber over the weekend to come and install the dishwasher. When he got there he tested the power of the unit and it was not powering on and said that I needed to get unit replaced. I reached out to Home Depot today, 11/22 but they said i've exhausted the 48 hours to report any issues. Presumably, the technicians from Home Depot encountered the same issue but instead of taking the unit back, they just punted it to me and my plumber. After reaching out to Home Depot, they said my ONLY option is to take it up with the manufacturer *** After some complaining, Home Depot agreed to call ** and setup the service call. Unfortunately, after ** got on the phone Home Depot agent left the conversation. I basically had to go on a two hour call with technician from a foreign land with a heavy accent. This is one of the reason I wanted to avoid dealing with the manufacturer and why I purchased it at Home Depot. The fact that Home Depot just transferred any liability is concerning.Business Response
Date: 11/30/2022
November 30, 2022
Sent Via Email
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *************/ BBB Complaint#:18452662
Dear *************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their dishwasher.
The Home Depot has carefully reviewed and investigated this matter and offers the following response. The Home Depot Online Executive Escalations team contacted the customer on 11/23/2022 to discuss their order. On 11/25/2022, the team contacted our delivery partners to arrange a replacement dishwasher. As of 11/30/2022, the replacement unit delivery ETA is Wednesday, 12/7/2022, and the customer should receive a more definitive ****** delivery window within 24 hours of their delivery date.
Should the customer require additional assistance, please advise them to contact the online agent who reached out to them (******* @ *************************). With that said, we have addressed the customers concern and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
*******************************
Executive Escalations
Phone: ***********************
Case: 30786461Customer Answer
Date: 12/01/2022
Thanks for the quick response Home Depot escalation team. There are still two outstanding issues before I close the case.
1) I want to make sure that another dishwasher will in fact be delivered on 12/7
2) The original agent credited me $100 on the order for the inconvenience, but to date, it still hasn't been reflected on my credit card. The escalations team did mention that I have to go to the store and present my credit card, but this does not make sense as I ordered the dishwasher online at homedepot.com so this just seems counterintuitive.
Business Response
Date: 12/07/2022
December 7, 2022
Sent Via Email
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *************/ BBB Complaint#: 18452662
Dear **************,On behalf of The Home Depot,I apologize for any inconvenience our customer may have experienced regarding their dishwasher.
The Home Depot has carefully reviewed and investigated this matter and offers the following response. The Home Depot Online Executive Escalations team contacted the customer on 11/23/2022 to discuss their order. On 11/25/2022, the team contacted our delivery partners to arrange a replacement dishwasher. As of 11/30/2022, the replacement unit delivery ETA is Wednesday, 12/7/2022, and the customer should receive a more definitive ****** delivery window within 24 hours of their delivery date.
UPDATE: As stated before,the replacement dishwasher was scheduled for delivery on 12/7/2022, and our team confirmed successful delivery on 12/7/2022. Regarding the customers credit, the Online Executive Escalations team and the local Manager on Duty were able to assist with processing the credit through the register without the customer having to return to the store.
Should the customer require additional assistance, please advise them to contact the online agent who reached out to them (******* @ *************************). With that said, we have addressed the customers concern and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
*******************************
Executive Escalations
Phone: ***********************
Case: 30786461Customer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot ******************************** Home Depot advertised they price match, just bring the print off into the store and they will price match their competitivors... In my instance today they could not price match ****** although their website states otherwise.I want to understand why Home Depot corporate would put their employees in this position. Why they can not price match as their website states. It makes not only their employees look as is they have no integrity but the whole company itself.Business Response
Date: 11/28/2022
November 28, 2022
Sent Via Email
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *************************/ BBB Complaint#:18451995
Dear *************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their purchase.
The Home Depot has carefully reviewed and investigated this matter and offers the following response. Home Depot attempted to contact the customer via the email address associated with their complaint on 11/23/2022, 11/25/2022, and 11/28/2022 to request additional details. All contact attempts received no response. Should the customer still require assistance, Home ********************** stands ready to investigate this matter thoroughly and provide help.
With that said, we have attempted to address the customers concern and will assist should the customer make themselves available.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions,please contact me.
Sincerely,
*******************************
Executive Escalations
Phone: ***********************
Case: 30786467
Customer Answer
Date: 11/29/2022
Complaint: 18451995
I am rejecting this response because:I have checked all email boxes (Inbox, Spam, etc) and do not have an email from Home Depot in response to my complaint as stated in response.
Literally just want the company to follow through with they preach.
Fair enough?
Sincerely,
*************************Business Response
Date: 11/30/2022
November 30, 2022
Sent Via Email
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *************************/ BBB Complaint#: 18451995
Dear **************,On behalf of The Home Depot,I apologize for any inconvenience our customer may have experienced regarding their purchase.
The Home Depot has carefully reviewed and investigated this matter and offers the following response. Home Depot attempted to contact the customer via the email address associated with their complaint on 11/23/2022, 11/25/2022, and 11/28/2022 to request additional details. All contact attempts received no response. Should the customer still require assistance, Home ********************** stands ready to investigate this matter thoroughly and provide help.
UPDATE: As previously stated, Home Depot has emailed this customer at the Gmail account associated with this complaint on 11/23/2022, 11/25/2022, 11/28/2022, and now 11/30/2022 to request additional details regarding their purchase. All emails include my contact information and have gone unanswered. Without further details, we cannot investigate whether the purchase qualified for our current Price Match policy.
With that said, we have attempted to address the customers concern and will assist should the customer make themselves available.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions,please contact me.
Sincerely,
*******************************
Executive Escalations
Phone: ***********************
Case: 30786467Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a washer and dryer set on November 3 from Home Depot, ****************** 412 494-2844.I purchased installation, warranty and all parts necessary for the install. It was delivered on November 19 (16 days) but could not be completely installed because per the delivery crew - the dryer vent "was too short". I was told by the delivery crew that I had to return the part and schedule another install or "do it myself". I went back to the store, the same day, and was told by a sales associate "that I needed to have confidence in myself and install it on my own". After which, ******** took over the return and spoke with scheduling who stated I could not have someone install it until Novemver 28 (25 days). I tried speaking to the manager to try to explain that this was unacceptable especially since I had already paid in full and had waited already. She said that was the best she could do and she was sorry.After explaining this, the part in which the driver suggested and the sales associated said "if I had confidence" was not in stock. I tried calling the store manager, **********, but he was not available he left early for the day per *****. This customer ********************** is totally unacceptable due to the fact that I am a paying customer who paid in full - I did not put this purchase on deferred ************** of Home Depot's goal is to provide the highest level of service - this goal was missed in every way - the customer ********************** lacked the willingness to rectify this matter in a professional manner. I was talked to in a very condescending manner and treated as if I was begging for a service and product.Order #H4117-259493 Order Date Nov, 3Business Response
Date: 11/29/2022
November 29, 2022
Sent Via Email
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *********************/ BBB Complaint#:18451546
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their appliances.The Home Depot has carefully reviewed and investigated this matter and offers the following response. The Home Depot Online Executive Escalations team contacted the customer on 11/23/2022 to acknowledge receipt of their complaint and discuss available options. Home Depot scheduled installation for Tuesday, 11/29/2022. On 11/28/2022, the delivery team advised they would not install the 12-foot vent,so the local store assisted with the installation. As of 11/29/2022, the customer confirmed the ****************** is complete.
Should the customer require additional assistance, please advise them to contact the online agent who reached out to them (***** @ *************************). With that said, we have addressed the customers concern and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
******** Sherrod
Executive Escalations
Phone: ************************
Case: 30786481
Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The online store misleads the customer into thinking that they can only have one appliance removed from their house when order a new appliance.Corporate was called on this and they advised initially that this was indeed the case as a 1 for 1 option.After further discussion and confirming that if you physically go to a store and order the same appliance there that multiple appliances can be removed when ordering just 1, they back-peddled on the topic and advised that there is a way to have multiple appliances removed from the house hold on an order, but you would need to call the online store to have it adjusted from there. Nowhere on the site does it advise that this needs to be done to have multiple appliances removed. The *** in the screenshot does not have any information regarding appliance removal as well Another complaint is that corporate advised that local stores have a list of professional haulers to assist with hauling appliances outside the delivery window. When contacting the local stores, i was advised that they did not have a list at all and was mislead yet again on that topic. The resolution I really want from this is: consumers are not mislead by the onlie store. The online store give the option to have multiple appliances removed from the household, just like it does when you visit a store locally For them to charge me the extra cost and remove the additional appliance as requestedBusiness Response
Date: 12/01/2022
December 1, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ***********************/ BBB CASE#: 18451738
Dear **************,
We acknowledge the receipt of the BBB CASE#: 184451738
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have contacted ************** and explained the store system and Delivery Team only allows one haul away per unit ordered and that any request for an exception is based on truck space availability at the time of the delivery. We shared our Pro Referral Services and offered to reimburse ************** if he can find someone to haul away his appliance(s).
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: 30786729Initial Complaint
Date:11/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot refuses to pick up a defective table set. Contact *** customer ********************** and he stated that no pickup date has been set up only a label was created Home Depot have to setup a pick dateBusiness Response
Date: 12/12/2022
December 12, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *******************/ BBB Case # ********Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalations advised the customer has been contacted by phone regarding his order, he confirmed that his refund was processed. We offered our customer compensation for the cost to return the item in the form of a HomeDepot gift card, and our customer accepted offer.
With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone:***********************
Fax:************
Reference Number 30786345Customer Answer
Date: 12/14/2022
*** never came to pick the package up. I had to pay for the delivery and was reimbursed by Home Depot. So, I would like to close my case. Thanks to all
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