Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,851 total complaints in the last 3 years.
- 3,461 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/8/2022, I purchased a brand new Christmas decoration (8ft Giant Gift Boxes, Lit) from the Home Depot. The item stayed brand new and sealed in the box until this Christmas season. When it was opened, I noticed one of the plastic gift boxes was cracked and went to the store on 11/29/2022 to return the item. I was told by an ASM, that I would need to produce a drivers license in order to receive store **********************. For privacy and security reasons, that will not be possible. I would like a gift card in the amount paid for resolution. I am happy to return this to the store, or discard it. Either way, it wont be used since it is broken, but I am not producing an ID to be scanned into the system.
Business Response
Date: 01/02/2023
January 2, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ***************************************************************************************************
RE:***********************/BBB Case # ********
Dear ***************,
We acknowledge the receipt of your BBB notice dated November 30, 2022, regarding the number referenced above.
On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
The Executive Escalations team provided a physical gift card in the amount of $65 by USPS.
With that being said, The Home Depot considers the customers concerns met, and the matter is closed in our office.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
********************
Executive Escalations
Phone:***********************
Fax:************
SF: ********Initial Complaint
Date:11/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/6/22 my husband and I purchased a counter top and back splash for $12,545.10. The next day I canceled the backsplash. My salesman, ***** (Skip) ***** sent me a change order which I signed and returned to him canceling the backsplash. I still have not received my refund. We have gone to the store with the signed change order, we have called and emailed different people, still no refund. To make a long story short, we have been dealing with someone who has promised we would get the refund but it hasn't happened yet. I can provide emails, names, dates, etc. I am beyond frustrated. I feel that I am owed the amount due plus interest.Business Response
Date: 12/08/2022
December 8, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ***************************************************************************************************
RE:*********************/BBB Case # ********
Dear ***************,
We acknowledge the receipt of your BBB notice dated November 28, 2022, regarding the number referenced above.
On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
The Home Services team have spoken to the customer and refund has been processed.
With that being said, The Home Depot considers the customers concerns met and this matter resolved in our office.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
********************
Executive Escalations
Phone:***********************
Fax:************
**: ********Customer Answer
Date: 12/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are advertising a promotion and not honoring the posted promotion.When purchasing ONE+ HP 18V Brushless Cordless 1/2 in. Hammer Drill Kit with (2) 2.0 Ah Batteries, Charger, and Bag Internet #*********Promotion Details Price Valid: 10/24/2022 - 01/30/2023 Buy ONE+ HP Brushless Hammer Drill Kit, Get Select ONE+ HP Brushless Tool FREE (Qualifying OMSIDs: 314109271, 314109279, 314109411, 314109535, 314109552, 314109577, 314109589, 316631066, *********)They are refusing to honor the promotion for all 9 listed OMSIDs, only 8. The last OMSID ********* is not being included. Ive contacted customer **************************** with ****** in escalations and she informed me they will not be honoring the posted promotion and there is nothing they will do.Business Response
Date: 12/09/2022
December 9, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900
*******, ** 30303
RE: *******************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Online Executive Escalations received an email from ********** in response to our request. The customer explained his interaction with a previous agent. ********** also stated that The issue was there was apparently one too many Qualifying SKU numbers offered for the free tool offer, the offer has since been changed after his attempt to claim what was offered originally and denied in store, online, and from customer ********************** phone lines. The day after the Better Business Bureau complaint was filed the free tool of interest was no longer available.
We responded to ********** by informing him of the Home Depot disclaimer While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Home Depot reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted and accepted). Further review of the complaint filed was conducted, and we established from the complaint, the item of interest (listed below) and the free tool of interest (also listed below) are not related to an order placed. Additionally, the free tool alleged to have been denied and removed from the Home Depot.com website is still being offered on the website as 1 of 8 free tool choices with the purchase of item ********* - Model #PBLHM101K2 (item of interest mentioned in the complaint). Promotional discrepancies were not established. Additional credits will not be honored.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*********************************
Executive Escalations Representative
Office: ***********************
Reference Number: 30855940Initial Complaint
Date:11/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered new whirlpool dishwasher in August of 2022. On 9-29-2022 I received a new whirlpool dishwasher Model # WDF520PADB9 SERIAL# *********. ******************** on 9-29-2022 test ran for leaks front of dishwasher leaked badly. I contacted customer ********************** *************** to report defective dishwasher Home depot. They contacted ************************* hospital "ARH". A week later 10-03-22 the tech came inspected the washer and it leaked after a couple of cycles. Parts were ordered and a month passed waiting for parts that arrived on 11-10-2022. Tech installed new parts and said there was nothing more he could do if it leaks again. On 11-29-2022 dishwasher began leaking again. I contacted Home depot again at customer care again was told they would have to send out another tech on Thursday 12-01-2022. I ask for a new replacement unit but it has been discontinued. I have almost paid in full the amount of the washer with **** card. I want to be fully refunded and have dishwasher taken back so I don't have to pay $25.00 to dump it. have it replaced with a current module with same features that dose not leek.Business Response
Date: 12/06/2022
December 6, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ***********************/ BBB CASE#: 18479382
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18479382
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have contacted the customer explained the item is out of stock, so we are unable to provide a replacement. As a form of resolution, we provided a full refund and a gift card accommodation to cover the haul away charge on the new order in which the customer accepted.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 12/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:11/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased three strands of Christmas lights 11 months ago. Product claims to include a 3-year warranty for workmanship issues. One of the three strands of lights failed to work within 11 months of purchase. Called customer **********************, who stated that there was nothing they could do over the phone. I asked about warranty, and they stated that I was to send the product to the ** box based on the warranty information included with the package, along with a receipt. I sent the box (at my expense) in the original packaging with the receipt to the address included with the warranty information. *** was returned unable to deliver and unable to forward.Business Response
Date: 11/30/2022
November 30, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *************************/ BBB CASE#: 18478367
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18478367
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. As a one-time accommodation, we issued a Home Depot gift card accommodation to cover the full cost of replacement Holiday Lights.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 11/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I very much appreciate the timely and considerate response issued by the Home Depot representatives.
Respectfully,
*************************Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot has replaced many windows in my home since 2017 and we have had product failure issues (window that won't lock, screen that does not work) as well as customer ********************** issues with old and new orders including incorrect paperwork, not returning phone calls and threats of legal action from Home Depot management when trying to work with customer ********************** to reach a resolution. These issues have forced my husband and I to cancel our latest Home Depot window project and go elsewhere for our window replacement (forfeiting our deposit of $1369.75). Senior Design Consultant (***********************) set up the latest orders (******** windows, ******* door) with my husbands name on the forms and instructed me that I can sign the paperwork which turned out to be incorrect when discussing with direct Home Depot customer **********************. A "Photo Consent / Release Form for Marketing" with my husbands name printed was agreed to and signed by myself but after reading over the form, my husband and I contacted both ****** and *************************** (Sales Manager) to ask to change the form and remove our consent and have a new form generated for our records since the form was very misleading and gave Home Depot permission to use my name, signature, photos and entire likeness for any purpose. We were told by *** that our ************ were either to cancel the order, make a new order and form (not voiding old form still on record for Home Depot's use), or all discussion can cease if we want to get a lawyer. As a customer who has been loyal to Home ********************** for many years, I feel the trust has been broken, my privacy breached, and left with no other option than to cancel my order. My only resolve is that other customers will not have to go through the hardships I have with Home Depot. Avoid this business for window or door replacement and know that there are much better options elsewhere!Business Response
Date: 12/06/2022
December 6, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: ******************* / BBB Case # ********
Dear **************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconveniences experienced as it relates to shopping with our company.
The Home Depot has reviewed this case. Our business partners with Home Depot Exteriors (HDE) have been handling this case as all information for it has been forwarded to the local branch office for review. Branch Installation Manager, ***************************** will be the customers point of contact.
With that said, The Home Depot does not consider this matter resolved and the service ticket with HDE shall remain open until the customers concerns have been addressed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
********************
Executive Escalations
Phone: ***********************
Case: ********Initial Complaint
Date:11/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased 6 items from Home Depot and realized that these items aren't the ones that I need, I called to see about a return label & was told Im not able to receive one & it must be returned in store only. My problem is that I have absolutely no way of getting these huge heavy boxes back to Home Depot; no form of transportation & the nearest store to me in ************************************************************** receiving a return label as a one time compliment.Business Response
Date: 12/08/2022
December 8, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
North Tower, Suite 900
*******, ** 30303
RE: *********************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The online resolutions team contacted the customer and advised the customer of his return options. The customer was provided with a return label to complete the return.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*********************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Customer Answer
Date: 12/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To start, we have been without a fridge for almost 6 months now. I purchased our new GE Fridge May of 2020 with the home depot protection plan.I have had multiple visits over the last 6 months to attempt to repair this refrigerator. Home Depot has sent unqualified companies that did not have the refrigeration certification for this type of refrigeration, put my family in danger sending a company that would not have the technician come back after being notified the fridge temps were above 130 degrees, and exceeded any reasonable amount of time to repair this appliance. My experience has been extremely stressful, caused massive hardship and made our family go through a Thanksgiving without a refrigerator. My patience has come to an end.Business Response
Date: 12/06/2022
December 6, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************/ BBB CASE#: 18478213
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18478213
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have contacted the customer explained Asurion approved the customer for a buyout. In addition, we have provided a courtesy Home Depot gift card accommodation in which the customer accepted, due to the delay of resolution.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Initial Complaint
Date:11/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** **** Order Number - ******** Job Number - ******** I paid for brand new top of the line windows to be installed on my house. The contractor that installed the windows installed on dry rotted, spongy wood in my bathroom. I paid for this wood to be replaced, it wasn't. Nor was it disclosed to me ( other than telling me the tile for the window was set on the bathtub. I anticipated this as they were replacing the wood sill ) . It was only noticed when I went to take a shower and saw the brand new, top of the line window was sitting on spongy, rotten wood. I have reached out 3 times and given a month for response, of which , other than the salesman, ( who acknowledged that I paid for it to be replaced ) it has been too much of a bother to contact me. It seems he is the only one that cares about my over $11,000 investment. I have included the documentation showing the damaged wood never replaced, and the 3 emails showing I TRIED to resolve this before bring it to this level. This has made me question al the install work, as I can see none with the wrapping that I also purchased covers any defects. During the install I approached the installer , as i saw him pulling old, black used fiberglass ( and wood ) from a trash-bag ( not from my house ) and using it on my install. I was told that it was fine because the fiberglass never got wet before. I told him I had new fiberglass, which he offered to use, but i declined, as I have no idea if it was the correct kind. I would like to make sure that this installer did everything to trade ( and depot ) standard, and that the wood that I paid for replacing is replaced.Thank You, Please see the attached emails. Oct 28 - to HD guy who sold me windows ( he responded, with more emails of accountable people ) Nov 4 - Email to all Nov 11 - Email to all 3rd attempt Window 1, 2, 3 - rotted window sill. Receipt of install Thanks,***********************Business Response
Date: 12/06/2022
December 6, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *******************************/ BBB *************************************** **************,
We acknowledge the receipt of the BBB *************************** behalf of The Home Depot, I apologize for any inconveniences experienced as it relates to shopping with our company.
The Home Depot has reviewed this case. Our business partners with Home Depot Exteriors (HDE) have been handling this case as all information for it has been forwarded to the local branch office for review. Branch Installation Manager, *********************** will be the customers point of contact.
With that said, The Home Depot does not consider this matter resolved and the service ticket with HDE shall remain open until the customers concerns have been addressed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
********************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 12/08/2022
Better Business Bureau:I appreciate the response, and appreciate the BBB keeping this open until the work is resolved.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:11/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 1, 2022, I placed order WP50363725 at homedepot.com for curbside pickup at a physical Home Depot store, located at ***********************************************************************. The order included 9 decorative straw *****. When I arrived, the ***** were placed into my vehicle's trunk by an associate without me seeing them. The next day, when I unloaded the order, I found that several of the ***** had significant moisture inside the plastic, along with mold and insects growing in them. It should be noted that the items are clearly labeled that they should be stored in a dry location, but it appears that they were stored in a wet location. I took photos of the issue and then immediately disposed of the items to prevent potential health impacts to myself and my family. I contacted Home Depot's online order support, and was told I needed to call the store to arrange a resolution. When I called the store, I was told by an employee that, according to store management, there is nothing they can do since I no longer have the items. I explained to them why I disposed of the items, and the employee expressed understanding but reiterated that there is nothing they could do. Home Depot needs to take responsibility for this issue. They should not have sold moldy, infested, contaminated items to a customer nor place them inside of a customer's vehicle, and then refuse to accept responsibility for their mistake nor offer a resolution. The LEAST Home Depot can do in this case is fully refund the straw ***** and apologize for this incident, which could have been prevented if the store had either stored the items correctly initially, or disposed of them when they were damaged rather than selling them to a customer.Business Response
Date: 12/08/2022
December 8, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ******************* /BBB Complaint#: 18477458
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18477458
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to a shopping experience with our company.
The Home Depot is in the process of reviewing this case. In an effort to provide the proper resolution, we respectfully request additional time to research this case. We are currently waiting for confirmation from our business partners regarding next steps to resolve our customers complaint concerns. Once a decision is reached by our business partners, we will provide an update on resolution. Please understand that The Home Depot does not consider this matter resolved and will respond within the next 10 business days.
With that being said, we are still in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
********************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 12/08/2022
Better Business Bureau:
The business contacted me by phone shortly after I submitted this complaint. The representative provided a genuine apology for the issue and offered appropriate compensation for the issue. I am satisfied with the resolution provided.
Sincerely,
*******************
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