Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,856 total complaints in the last 3 years.
- 3,472 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************************* is a 91-year-old customer who ordered a Whirlpool air conditioning unit at an in-store location. The order number provided to her is wb30579315. The total price for the unit was $913.74 (including a 3-year maintenance agreement). It was communciated to her by the sales associate that the order would be delivered the Friday after Thanksgiving (11/25/2022). When ***** did not receive the order on the date that was communicated to her by the sales associate, she called about the status. She was told that the order was delivered on the Tuesday before Thanksgiving (11/22/2022). ***** has a six-foot fence encolsing her entire property. The picture that was supposedly taken of the delivery will show that the product was delivered outside of *****'s property/the fence line and in the city's right-of-way or in the street, which is public property. *****'s granddaughter called the Home Depot customer ********************** line on *****'s behalf on 12/1/2022 and spoke with ******* in the complaints/resolutions department. ******* confirmed that the product was delivered on the Tuesday before Thanksgiving (contrary to what was told to *****), and delivered outside of the gate (per the picture provided by *****). I asked if it was within Home Depot's policy to deliver (approx. $1,000) appliance orders into the street on a day other than the scheduled date without notifying the customer. She said that it was within their policy according to which type of delivery method the customer selected upon purchase. ******* iterated that an email communciation was sent with tracking information to inform the customer of the exact delivery information. *************************** does not have a computer, smart device, or internet access. ******* informed *****'s granddaughter that the only resolution was to involve law enforcment presuming the appliance was stolen. Insufficient communication with customer. Failure to deliver product to customer. Unclear expectation with contracted company ********
Business Response
Date: 12/07/2022
December 7, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ***************************/ BBB Case # ********
Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalations advised ***** informed the delivery was complete 11/22/2022. The customer was not aware of the delivery outside of the gate to her home. Package went missing. We advised the customers granddaughter, *******, that we can assist with starting an investigation with ***** or the customer can dispute the charge with her bank. The customer opted to dispute the charge with the bank.
With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone:***********************
Fax:************
Reference Number ********Customer Answer
Date: 12/07/2022
Complaint: 18489653
I am rejecting this response because:The company has not accepted responsibility for the shortcomings of the delivery company with which they contract, and the entire responsibility has fallen into the customer.
Furthermore, the customer has now been without the product for several weeks.
Additionally, the communication between the first customer representative and the escalations representative is poor. Customer was originally told to file a police report for an item they have no evidence of being stolen.
Missing product policy is unclear and Home Depot does not seem to mind making the customer do all of the footwork, which is entirely inconsiderate of the most precious commodity: time.
Sincerely,
***************************Initial Complaint
Date:12/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered appliances from this Home Depot on 11/11/22 - delivery occurred on 11/22/22 for an ** washer, ** dryer, two stands, and Whirlpool refrigerator. All items were delivered successfully but the dryer was damaged - thought it was *********** and called regarding a discount. Was assured that even if there was a problem, I had 48 hours to return the item. The dryer did not work and I immediately called back on 11/22/22 to request a replacement. Was told it would have to be scheduled through ** and that they would get back to me. ** has never contacted me. I called Home Depot on 11/25/22 and was told a replacement would be delivered on 12/1/22. I called Home Depot again on 11/30/22 to check the status of my delivery since I had not heard from anyone, and was told the dryer would be delivered between 7am and 11am 12/1/22. I also received an automated call that the dryer would be delivered between 7am and 11am. Called at 10:40am on 12/1/22 and was told that the delivery was rescheduled to 12/10/22 and that ** had contacted me. ** has never contacted me as of this time. I called the ** number that I was given on 12/1/22 when I spoke with customer ********************** again at Home Depot and after 15 minutes of waiting was told that they could not give me any information -- that my dealer must call their dealer to get information. I am beyond frustrated and have paid for a dryer in new/working condition. I would like a new dryer ASAP and removal of the damaged item.Business Response
Date: 12/06/2022
December 06, 2022
Attn: ***********************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
235 Peachtree Street Suite 900
*******, ** 30303
Re: *********************/BBB Case # ********
Dear ***************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint# ********
On Behalf of the Home Depot, I apologize for any inconvenience our customer may have experienced regarding the purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online team has placed a new order for the dryer and verified the delivery was completed. The Home Depots Online team has also, marked down the new order and refunded the difference to the customer in the form of a check that will be delivered in about 10 days or so *****
Please know that it is the Home Depots goal to satisfy all our customers with the product and services that we provide. The Home Depot values it customers; patronage and looks forward to servicing their future home improvement needs.
Please contact me if you have any questions.
Sincerely,
************************************,
Home Depot Customer Care
Resolution Expeditor Executive Escalations
Phone ************************
Fax **************
SFCase: ********Customer Answer
Date: 12/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered a new entry door from the Home Depot location at ************************************* in ********, ** on 2/5/2022 (order #H1009-230442), and paid $8,475.69. The door arrived in July damaged and with missing parts and the installer was unable to proceed. There was no follow-up from Home Depot. After weeks of calling we finally managed to get through, and were told that a new entry door would be delivered in October. It is now December and we haven't received the door or heard anything else. We've called the customer order specialist, ***, dozens of times and left several messages, but our calls have not been returned. In this entire process we have not once received any proactive communication from Home Depot.Business Response
Date: 12/19/2022
December 19, 2022
Sent Via Email Attn: ***************************** Customer Experience Specialist ********************** Serving Metro Atlanta, ****** & Northeast ******* **************************************************************************************************
RE: ********************* / BBB Case #: ********
Dear ****************:We acknowledge the receipt of the BBB Case #: ******** .
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his purchase with our company.The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our installation Team, who advised this is an exterior pre-hung double door and it is scheduled for 1/5/23. We've added the customer to our calendar to ensure we follow-up on that day to ensure completion and satisfaction.
With that being said, The Home Depot does not consider this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************ Case #: 30874763
Initial Complaint
Date:12/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a smartech power station that still has 2 months warranty left plus a 2 year extended warranty on it. It stopped working. I bought it online . Don't have store receipt but have warranty card and date of purchase. Just want exchange. Have picture ID of matching name and addressBusiness Response
Date: 12/12/2022
December 12, 2022
Attn: ***********************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
235 Peachtree Street Suite 900
*******, ** 30303
Re: *****************************/BBB Case # ********
Dear ***************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint# ********
On Behalf of the Home Depot, I apologize for any inconvenience our customer may have experienced regarding the purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online team has offered the customer a gift card to assist with a new purchase and ******************** has accepted the offer.
Please know that it is the Home Depots goal to satisfy all our customers with the product and services that we provide. The Home Depot values it customers; patronage and looks forward to servicing their future home improvement needs.
Please contact me if you have any questions.
Sincerely,
************************************,
Home Depot Customer Care
Resolution Expeditor Executive Escalations
Phone ************************
Fax **************
SFCase: ********Customer Answer
Date: 12/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:12/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a rear sliding glass door replaced on my rear patio on June, 1 of this year 2022 by Home Depot. I told them that there is water coming through the door on the inside through the channel and also showed them video evidence of this happening when it rains. Two people have come out to look at the door. The 1st person that came out is no longer with Home Depot and I was told that they were going to replace the glass in one of door and get my screen also. The second person that came out to look at the door came late but they did have the glass and screen on their trailer, and I was told by the second person that they were going to order a new one. Then a few weeks later I got a phone call saying they fixed the door. The door was never touched and still leaks to this day. I also was told by the second person that came out that the door needed to be shimmed. So the entire frame of the door wasn't installed properly. This issue has been going on for 6 months now and nothing has been solved.Business Response
Date: 01/04/2023
Tell us why here...
January 4, 2023
Attn: ***********************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************************************************** 30303
RE: ***************************************/BBB (Better Business Bureau) Complaint#:
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with their Door install
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Customer is receiving a new door frame.Currently waiting on ETA on the door,
With that being said, we do not consider this case closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF # ********Customer Answer
Date: 01/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************************Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
New dryer purchased and installed by Home Depot in 2020, for construction of our new home in VA, did not move in until Aug 2022 due to Covid, after using dryer for couple months, noticed lots of moisture and lint in room, also started smelling a hot, burning smell. Pulled dryer out from wall and could see hole in back of dryer, after looking at dryer manual, and shining flashlight inside back of dryer could see that it was not installed properly, there was no vent or L bracket installed inside as per manual and plate was not installed on back of dryer (thankfully, otherwise we may have not detected the problem). The dryer was a side vent dryer. The inside of dryer was full of lint and also rusted inside from all the moisture and lint venting improperly inside the unit. It is completely unreasonable for a consumer to have to look inside the appliance to ensure it connected on the inside! Home Depot arranged for the installation and the installation was negligent. We immediately stopped using the dryer of concern for fire and had not dryer for over a month until service technician could come. After several calls to various departments at Home Depot, we were advised to contact the store where we purchased the unit directly, (we were residing in ** at the time so purchased from Home Depot in ****************). After talking to ***************************, specialty assistant manager at that store, she said to have the dryer repaired and to send the receipts to her and we would be reimbursed. We did this but then were not reimbursed and she has not responded to my email. We would like to be reimbursed for the total amount of repairs which is $243.58, not a portion of the repairs. We were advised by the repairing technician that we would have had a dryer fire. We have attached photos of the inside of the dryer along with emails to Home Depot.Business Response
Date: 12/07/2022
December 7, 2022
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
235 ************************************* Tower, Suite 900
*******, ** 30303
RE: *********************/ BBB Complaint # ********
Dear Ms. ********************* acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot has fully compensated the customer for the defective appliance in the form of a store credit.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 30887422Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased 4 ** appliances from Home Depot, *********************************************************** on Sept 20th with delivery scheduled for October 21st. All four appliances were delivered to our front room in a very rushed manner, delivery guys took photos and left. Due to kitchen installation delays the wall mounted hood box was not opened until Nov 7th and upon opening it we saw the hood was badly damaged. I immediately called Home Depot and was told they could not help as it was more than 48 hours since delivery. I explained the heavy ** cooktop was placed on top of the hood box and as my husband was working away there was absolutely no chance I could have inspected the appliance on my own.. HD told me to call **. After numerous calls where I was transferred to many different departments over several days ** did send a technician and he confirmed the hood was damaged before we opened the box and most likely caused during delivery. I called ** customer care today who said it is not their responsibility and I should refer back to the dealer. The dealer, HD, made it quite clear they will not help us. I have spent hours and hours trying to get either HD or ** to replace the hood but both companies have told me it is not their responsibility. We have filed a claim/dispute with our credit card company but that could take up to 60 days and there is no guarantee it will get resolved. Meanwhile we have an $850 hood still wrapped in its plastic protective covering sitting on top of the box in our front roomBusiness Response
Date: 12/05/2022
December 5, 2022
Sent Via Email Attn: ***************************** Customer Experience Specialist ********************** Serving Metro Atlanta, ****** & Northeast ******* **************************************************************************************************
RE: ******************************* / BBB Case #: ********
Dear ****************:We acknowledge the receipt of the BBB Case #: ******** .
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team, who advised a replacement range hood, at no cost to the customer has been ordered. The estimated delivery date of 12/12/2022. The customer accepted the resolution.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************ Case #: 30874574
Initial Complaint
Date:12/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 7 2022, I paid some $1300 for a washer/dryer from Home Depot. These units were to be installed the following week, on November 15. A plumbing issue prevented said installation and a Home Depot plumber was to contact me to resolve so that said installation could take place Tuesday, November 22.No contact was made by the afternoon of Monday, November 21, although I was told the afternoon of Friday, November 18 I would be contacted by said plumber by end of day. I therefore rescheduled the install to Thursday, December 1, for obvious reasons (Thanksgiving week).I was told by Home Depot that another plumber would contact me by Wednesday, November 30, so that my install could move ahead by December 1. It is now in the wee hours of December 1 and no such contact has been made.I paid a sale price for this washer/dryer combo. I now want Home Depot to pay for my time and expense to wash my laundry since November 15 through ongoing until they get their sh*t together to deliver and install what I paid for almost a month ago.Business Response
Date: 12/07/2022
December 7th, 2022
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************
RE: ************************************* BBB Complaint#: ********
Dear *****************************,
We acknowledge the receipt of the BBB Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding the transaction with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Escalation team arranged for the appliance to be delivered and installed on 12/6 which was confirmed by the customer as completed.
With this being said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*******************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************************Initial Complaint
Date:11/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had bought some flooring ffrom Home Depot that had a llifetime warranty from the manufacturer.After about 9 months the floor started to crfack by th seems, at first it was one or 2 boards but it has slowly spread to more areas of the floor.I started off by going back to where I got the floor where I wasw told I had to contact *******, but I was given the wrnog information.I wnet abck again and recieved the correct infromation only to be told thtat the process had to be initiated by Home Depot.Again I **** back to the store I bought the florring from to start the process, where I was told that I ahd submit the claim via email and was given an email to use. Again I was given incorret information in that the email addresses were incorrect.Once I finally got the claim submitted the Specialist handling these isseus didnt call back or repsnd to emails.I then started getting manageers involved and while this has helped the proess it's still **** fraught with emals and calls going unreturned, and no communication between store managers.No one would escalate my isseu, give me a district managers anme or number.Out of desperation I opend a case with corporate, case #********, and still non one gets back to me,The issue at this point is the mfg and home depot refuse to re-imburse me or honor their warranty unless I sign a liability waiver which by law I am not required nor can I be forced to sign in order to excercise my rioghts under the warranty.I am demading that I am immediately reimbursed for the money I wasted on this horribly defective floring,Thank You *********************Business Response
Date: 12/02/2022
December 2nd, 2022
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************
RE: ********************* BBB Complaint#: ********
Dear *****************************,
We acknowledge the receipt of the BBB Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding the transaction with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot has offered to reimburse the customer the $470.90 for the purchase of his flooring.
With this being said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*******************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Initial Complaint
Date:11/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On october 9 I bought a couch at home depot for ****** It then went on sale for ****** I asked them to give me the difference. They told me it was out of stock Now it's back in stock and they told me I am past my 30 day refund limit I dont want to have to return couch so please refund me the differenceBusiness Response
Date: 12/02/2022
December 2, 2022
Attn:***********************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
235 Peachtree Street Suite 900
*******,** 30303
RE:************************* / BBB Case # ********
Dear ***************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding his purchase.
The Home Depot has carefully reviewed all information pertaining to this matter. Weve been unable to reach our customer, so he was emailed our price match policy for future reference. Since the customer has filed this complaint he has returned the purchase and has been refunded therefore we consider the matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Regards,
**************
The Home Depot | Store Support Center
Executive Escalations
Phone:************** Ext. 85774
Fax:**************
Case: ********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.