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Customer Review Ratings
Average of 374 Customer Reviews
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Review fromBlythe K
Date: 11/22/2022
1 starIf I could leave negative stars I would. I scheduled pickup for a 3 seater couch on a Sunday which are adifficult to find drivers for. Granted I did book the night before I wanted pickup, but the experience and service I received was completely unacceptable. I booked pickup for Sunday, and my pickup time came and went without a driver ever being located. I messaged the support chat and eventually a woman called me. She explained the situation and rescheduled my pickup to later that day. Again, pickup time came and went, so the woman called again to reschedule to Monday.Monday morning I had a driver that was confirmed via email. The driver called 2.5 hours earlier than my pickup time saying he was 10 minutes away. I told him that I was not prepared for pickup as it was way earlier than my window (4-8pm). He said hed call around 5pm and pickup then. I got a second email confirming that that same man was my driver. At 5pm I checked to make sure that the man was coming and he was, but 5 minutes later when I checked again I no longer had a driver. It took 2.5 hours of talking to support to PRY out the answer that the driver ran into issues with his vehicle all of the sudden. So I rescheduled to the next day with the condition that the couch would be outside, it be gone by 5PM, and no one can answer any phone calls. Tuesday I have a driver confirmed and a random refund of $10 from LoadUp. I got a million phone calls and messages from my driver that they were at the pickup site and the couch wasnt there, but they marked the order as completed. I contacted support and they said that there would be a 50% cancellation fee (meaning Id get 50% of the $109 I spent). I looked at my credit card statement and they charged me $49.98. For hours and days I went in circles contacting support regarding a full refund. It took and entire WEEK to get the $148.98 (not including the $10 they already refunded) refunded back to my credit card.Review fromDiane W
Date: 11/17/2022
5 starsI had a great experience with these folks, from the website, which was very easy to navigate, to the man who picked up my item. He was courteous and professional and timely. All in all, a great experience!
LoadUp
Date: 11/17/2022
Thank you for your review!Review fromEdie L
Date: 11/15/2022
5 starsThese guys are great!! Came early. Were friendly, quick, knowledgeable and helpful. So very nice to meet them. They had our monster sofa bed out in no timeeven with taking the legs off. I would give them more stars if I could!LoadUp
Date: 11/16/2022
Thank you for your review!Review fromGina M
Date: 11/12/2022
5 starsQuick & efficient. They made it completely stress free! ******* was friendly & professional. Highly recommend.LoadUp
Date: 11/14/2022
Thank you!Review fromLaurie G
Date: 11/11/2022
5 starsCame right on time. Only had a couple items so it was quick. ***** and his helper were very friendly and professional.LoadUp
Date: 11/14/2022
Thank you!Review fromLinda V
Date: 11/07/2022
5 starsEfficient. In time. So friendly. The whole removal was effortless. The communications before pick up were very helpful.LoadUp
Date: 11/08/2022
Thank you!Review fromAdaugo O
Date: 11/06/2022
5 starsEasy to schedule, fast friendly people picking up your items fair prices we had a great experienceLoadUp
Date: 11/07/2022
Thank you!Review fromStanley C
Date: 11/06/2022
5 starsDid excellent work. Highly recommend them. The folks they sent were the best polite and really knew their business.LoadUp
Date: 11/07/2022
Thank you for your review!Review fromCora B
Date: 10/31/2022
5 starsVery reliable and professional service at reasonable rates. I have used LoadUp twice now and they have always been on time, friendly, and efficient. I've also used that "other" popular service and although they provide comparable service they also make your entire wallet disappear!!LoadUp
Date: 11/01/2022
Thank you for choosing LoadUp!Review fromJane W
Date: 10/31/2022
5 stars***** and ******* were great! Got the job done quickly and safely. They were very friendly and courteous.LoadUp
Date: 11/02/2022
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