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Reviews

Customer Review Ratings

4.09/5 stars

Average of 352 Customer Reviews

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Review Details

  • Review fromRichard P

    Date: 10/26/2023

    5 stars
    Excellent job! ******* and **** took away a recliner sofa, love seat, recliner chair, old CRT TV and a bunch of other ancient stuff from my basement. They were efficient, professional and knocked out a job that I could not have done on my own. I would use them again. Also, the price was very reasonable.
  • Review fromDanielle W

    Date: 10/25/2023

    5 stars
    It was great. Scheduling was easy. They were very fast and polite, great price in comparison to the other companies.

    LoadUp

    Date: 10/31/2023

    Thanks for the great review!
  • Review fromGail S

    Date: 10/25/2023

    5 stars
    Very friendly and professional. The response time was incredible, had job done the next day

    LoadUp

    Date: 10/31/2023

    Thanks for the great review!
  • Review fromJudy W

    Date: 10/22/2023

    5 stars
    Great service! Easy to schedule online, communicated before arriving, and went right to work removing a very heavy treadmill. I wouldn't hesitate to use Load Up again and highly recommend them!

    LoadUp

    Date: 10/31/2023

    Thanks for the great review!
  • Review fromAllison W

    Date: 10/22/2023

    5 stars
    I had a great exlerience with Load Up! The person assigned to my job, ******, was very efficient, timely, courteous and did the job without a hitch. I had a heavy couch to move down a narrow flight of stairs, and ****** did it by himself without leaving a **** on the walls by staircase or anywhere in the house. My interaction with the person in the office that I contacted first to schedule the service was also very efficient and courteous. I would definitely recommend this company after my experience!

    LoadUp

    Date: 10/31/2023

    Thanks for the great review!
  • Review fromANNE W

    Date: 10/19/2023

    5 stars
    Notified me ahead of pickup; navigated twists and turns to get loveseat and king sized mattress/box springs out of back of my house. Very efficient and friendly.

    LoadUp

    Date: 10/31/2023

    Thanks for the great review!
  • Review fromJoel L

    Date: 10/19/2023

    5 stars
    Efficient and on time. I'd use their junk pick-up service again.
  • Review fromSandra J

    Date: 10/17/2023

    1 star
    The worst delivery service--- the company is truly skilled enough to pick up junk as included in the business name. The " independent" Co tractors assembled the bed wrond with pieced,literally upside down, broughtbto their attention by customer -- left packing debris( included in contract with ***************************** company) after for additional monies---remaining debris not collected until after 9:45 pm---- the company never reached out to check on service, so much more to say but limited,space here. **************** is not the focus of this fly by night business.
  • Review fromNnenna N

    Date: 09/29/2023

    5 stars
    They picked up as scheduled, called to make sure that I am home before coming. They are very professional.
  • Review fromSandra H

    Date: 09/27/2023

    5 stars
    Great company, great guys that loaded my items and quick service! *******************

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