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Reviews

Customer Review Ratings

4.17/5 stars

Average of 374 Customer Reviews

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Review Details

  • Review fromJim P

    Date: 01/22/2024

    5 stars
    I booked an appointment on their website at 11 pm on Sunday and they arrived at 10 am on Monday. Easy to use website, excellent communication, professional, friendly, and punctual service. A true 10 out of 10!

    LoadUp

    Date: 01/23/2024

    Thanks for the great review!
  • Review fromJulie F

    Date: 01/20/2024

    1 star
    *******, *****. Dec 29 thru January 2, ****. I had a couch picked up. IT WAS DUMPED IN THE ***** OF MY NEIGHBOR ACROSS THE STREET. It took 3 days, COUNTLESS calls and texts, a police report for illegal dumping, and an entirely different loader (who was AWESOME) to get it out of there.

    LoadUp

    Date: 01/23/2024

    Hello *****, our customer experience team has reached out to you about this improperly disposed of mattress and we are glad that we were able to get it removed. Proper disposal, recycling or donation is our goal on every order and we are happy that you brought this to our attention so that we can rectify the situation. Thank you!
  • Review fromBill H

    Date: 01/17/2024

    5 stars
    Great service. Made a few changes along the way. The contacts were always very friendly and accommodating. The two people who picked up our adjustable bed frame were very friendly and efficient.
  • Review fromAlan S

    Date: 01/10/2024

    5 stars
    The 2 men who came to pick up my king ********************** were professional and respectful. Would recommend
  • Review fromH Ann H

    Date: 01/09/2024

    5 stars
    Great service! Scheduling was a breeze and they were on time. Very friendly and were careful hauling item from the basement up a flight of stairs. Will definitely use them again.
  • Review fromBrett G

    Date: 01/07/2024

    5 stars
    They were very accomodating. Great customer service and prompt reply when sent a question.
  • Review fromChris B

    Date: 01/02/2024

    5 stars
    They do exactly what they say they will do promptly and with a smile. Thanks *****!!
  • Review fromAmy M

    Date: 12/31/2023

    5 stars
    Super easy to schedule and they arrived within the time frame I chose.
  • Review fromJamie F

    Date: 12/22/2023

    5 stars
    Thoughtful and Professional pickup 100% would highly recommend. The driver was extremely kind.
  • Review fromDarlene M

    Date: 12/21/2023

    5 stars
    Awesome service. Everything was done professionally and promptly.I will definitely enlist their help again.

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