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Business Profile

Mattresses

LoadUp
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

4.17

Average of 374 Customer Reviews

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Review Details

  • Karen S

    Date: 02/22/2024

    Up ************ on Maui was First class, They called communicated That they would be coming earlier than scheduled, Very polite and kind workers.Got the Job done fast and reliable.I would definitely recommend them.

    LoadUp

    Date: 02/23/2024

    Hi, thank you so much for choosing LoadUp and for the great review! We are so glad to hear you had a great LoadUp experience!

  • NATHAN S

    Date: 02/21/2024

    YOU DIDN'T GET THE MATTRESS: TODAY'S PHOTO: PLEASE GET MATTRESS ON SIDE OF HOUSE UNDER ***** IMG_1715.jpg

    LoadUp

    Date: 02/23/2024

    Hi ******, thank you taking the time to share your recent LoadUp experience. Our customer service team has been in contacting you in order to reach a solution and make your LoadUp experience a positive one!

  • Jeff S

    Date: 02/14/2024

    Good experience. Appointment was set quickly and communication was good. ************ helper were very nice and did a great job. Happy customer. The whole experience was a 10.

    LoadUp

    Date: 02/16/2024

    Hi ****, thank you so much for choosing LoadUp and for leaving us a great review! We are so glad to hear that **** and his helper were able to give you an amazing LoadUp experience and we look forward to helping you again with your next removal needs!

  • Dar B

    Date: 02/07/2024

    ****, who did the pick up, was awesome, friendly and courteous. Timing was right on and communication was excellent. Up front estimate was great! Prices were very reasonable and fair compared to other pick up services we looked at. Would definitely call again in the future.

    LoadUp

    Date: 02/08/2024

    Hi, thank you so much for the kind words and great review! **** is a great loader that we are lucky to have and we are so glad to hear he helped give you a great LoadUp experience! We look forward to helping with your future removal needs.

  • Sandy H

    Date: 02/06/2024

    They did a great job! They were timely, very pleasant and were great at communicating arrival time. I would recommend them and would use their services again.

    LoadUp

    Date: 02/07/2024

    Hi, thank you so much for choosing LoadUp and for the great review. We are so glad to hear you had a great LoadUp experience and we look forward to helping you again in the future!

  • Date: 02/01/2024

    Communication was excellent, timing was great and they did everything I asked at a fair price.

    LoadUp

    Date: 02/02/2024

    Thank you so much for choosing LoadUp and for the great review!

  • R. K

    Date: 01/29/2024

    Great Service! They are fairly priced and have tracking and updates available via website. Would use them again.

    LoadUp

    Date: 01/30/2024

    Hi, thank you so much for choosing LoadUp and for the great review! We are glad to hear you enjoyed your LoadUp experience and we look forward to helping you with your removal needs in the future!

  • Craig G

    Date: 01/27/2024

    Save yourself the headache, reconsider before joining LoadUp as a vendor.A month ago, I signed up for the 'Connect' program, was told I only had access to these orders. However, I received a 'Standard' order with conflicting SOPs on my first job. I faced moral dilemmas over an appliance removal's warranty as a result. LoadUp support added even more confusion to the situation insisting I destroy it. Hunting for a place to junk it took three hours of my time and off my route.After completing the task, LoadUp said they would increase my payout due to inconvenience, yet the final invoice they told me to submit did not reflect that. To add insult to injury, they deducted $30 for a background check charge. Seeing 'Standard' orders integrated into the app and NO "Connect" orders coming in, I reached out to cancel, seeking a refund. My account manager advised waiting until the second month, but I insisted on an immediate refund, risking the potential for another credit card charge.On Jan 24th, my account manager called to deny a refund, claiming I ignored a 'Connect' order. Feeling deceived, I questioned why big corporations evade accountability, unlike small businesses. This experience has been far from positive.LoadUp is not a customer first business, and the reason I know this, is they are ok with stealing money from small businesses who service their clients.LoadUp's resolution to the entire matter was summarized by basically calling me a liar. Denying any sense of wrong doing, denying my refund, and trying to get me to signup an additional month.

    LoadUp

    Date: 01/30/2024

    Hey *****, we would like to send our sincerest apologies regarding your recent experience as a Loader with LoadUp. We have reached out to you to resolve the issue, if there is anything more we can do for you please do not hesitate to reach out!

  • Heath C

    Date: 01/26/2024

    They came.They took it.They followed my directions. Great job!Use them!

    LoadUp

    Date: 01/29/2024

    Thanks for the great review!

  • Roseann E

    Date: 01/22/2024

    Fabulous could not be happier very respectful of our surroundings,fast,polite Wonderful in every aspect

    LoadUp

    Date: 01/23/2024

    Thanks for the great review!

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