Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,958 Customer Reviews
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Review fromAlyson B
Date: 11/16/2025
1 starThis is a company that fraudulently poses as other hotels! I was attempting to book a room with the blowing Rock Manor on their website. The website quoted a price of $279.00 total with taxes and fees $293.99 per night for the suite I was interested in booking. The website was having issues so I googled the number for the manor. I was then led to this organizations number that was pretending to be the ****************** with a Blowing Rock area code and all! I was told by a representative, I wish I had written down his name, that the rate would be $436.36 and increase of $142.37 due to this being the last room available. The representative then told me another reason for the price increase was due to a local event and the demand rate increasing. I naively gave him by credit card, full pre-payment should have been a red flag. Upon arriving at the ******************, the lovely hotel receptionist asked for my phone number and email. I told him you all should already have it as I gave it to the manors reservation representative. He then said you booked through a third party. I was adamant I called the hotel directly. He looked at the number and said theyve been trying to prevent this company from posing as us and booking rooms on our behalf as this company is leading customers to believe they are talking directly to the hotel and charging an enormous fee of, in my case, $142.37. He let me know the rate they would have charged me was $279.00 and let me know there was no rate increase. And of course, there were no refunds or cancellations per the representative when I called and on the confirmation email I received. This is infuriating and criminal!
HotelPlanner.com
Date: 11/18/2025
Greetings ******,
I was able to locate your reservation and would be happy to assist. We are currently reviewing your reservation concern and will provide an update as soon as possible. If you have any additional questions or concerns, please do not hesitate to reach out to me at ********************************************************.
We appreciate your patience and understanding regarding this matter.Kind regards,
**** *******Review fromMelanie V
Date: 11/15/2025
5 starsHelpful. Had email spelled wrong but no biggie. Got me a great price on a room. Told me there's a shuttle but there is not a shuttle to GSP Airport. She even said it ran 6 a.m. to ten p.m. huh??Review fromDale B
Date: 11/15/2025
5 starsQuick and understood my problem . Confident in his work greatReview fromPhilipine P
Date: 11/15/2025
5 stars
Polite and helpful. Shandy was patient and helped me understand details.HotelPlanner.com
Date: 11/17/2025
Greetings Philipine,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromPeggy W
Date: 11/15/2025
5 starsVery pleasant and helpful. Nice voice and easy to understand.HotelPlanner.com
Date: 11/17/2025
Greetings *****,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromKimberly R
Date: 11/15/2025
5 starsVery knowledgeable and efficient, made the reservation process easy and quick. Looking do forward to our stay in *************!!HotelPlanner.com
Date: 11/17/2025
Greetings ********,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromRobert R
Date: 11/15/2025
3 stars********************** - $600/ night with parking, 1. Courtyard View - looks at roof top (319)2. No internet TV - ******* or Prime 3. ************** I called twice. took RS 30 minutes to call back for order. Delivered in paper bag & boxes. No plates, glasses, ice, cart to eat off, in a room with no table! Order missing accompanying condiments. 20% room charge for what?(Delivery person was a people pleaser but doesnt set the standards)4. Vending machines dont accept cash or credit cards Hotel accessible to other great restaurants and shopping but over promises and has under delivered.HotelPlanner.com
Date: 11/17/2025
Greetings ******,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromAnna H
Date: 11/14/2025
5 starsI had help from ******** and she did an outstanding job .Also called back to see if my problem was taken care of.Thank her for the great job she did.HotelPlanner.com
Date: 11/17/2025
Hello ****,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
******* Planelles
Review fromJeffery S
Date: 11/14/2025
5 starsThis was a confusion and a complex situation. Bit **** took care of the situation.HotelPlanner.com
Date: 11/17/2025
Greetings *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromNan B
Date: 11/14/2025
5 stars**** was very professional, personable and helpful.Thankyou for making me feel welcomed *** ******HotelPlanner.com
Date: 11/17/2025
Hello ***,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
******* Planelles
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