Reviews

This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HotelPlanner.com

  205 Datura St 10th Fl West Palm Beach, FL 33401-5658

  
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  Room 77, Inc.

  888 Villa St Mountain View, CA 94041

• 

  Lucid Travel, LLC.

  205 Datura St Fl 10 West Palm Beach, FL 33401

• 

  HotelGuides.com, Inc.

  PO Box 13318 Charleston, SC 29422

Review Details

• Review fromVince F

  Date: 09/09/2025

  5 stars
  Called for a last minute reservation. Service was excellent. Paige was awesome! 

• Review fromDonna M

  Date: 09/06/2025

  5 stars
  Very helpful and personable, answered all of my questions promptly and courteously,Seemed very knowledgeable.

• Review fromBeverly P

  Date: 09/06/2025

  5 stars
  Goretty A. was most helpful in my booking a hotel room in Oxford, Maine. She was polite, knowledgeable and helped us secure the kind of accommodation we needed. 

• Review fromLinda W

  Date: 09/05/2025

  5 stars
  Ebony was very knowledgeable, friendly, supportive, and efficient. She did a great job.

• Review fromEve C

  Date: 09/04/2025

  1 star
  Got scammed. Website said 102 for the night at ******* and was charged 166 by ****. I specifically asked if this was the exact location I was trying to call and he said yes, and then I asked if this place had a hot tub and he said yes. He then asked if I would like to upgrade around 10 bucks for breakfast even though it said free breakfast on the website. I said yes and proceeded with payment, we had been driving for 12 hours by this time and I didnt think how sketchy it was that the numbers werent matching, we just needed to get somewhere to spend the night. Apon arrival check in went smooth but we got in our swim suits and headed down and found no hot tub. The front desk lady said they didnt have one. We told her what happened when booking and showed her where we saw the listing and the number we called. She informed me that we had booked through a third party site and was scammed. She also informed me that the number we called was no where near the number for *******. Shame on you **** *****, you are a lair and scammer.

• Review fromVicky K

  Date: 09/04/2025

  5 stars
  Very helpful. Explained and assisted in the registration process very concisely and clearly.

• Review fromElvia C

  Date: 09/04/2025

  5 stars
  **** did am excellent Job Thank you **** you are great keep going

• Review fromKathy S

  Date: 09/03/2025

  5 stars
  Awesome very polite and friendly . I was very glad Emellio was the representative I was connected with.

• Review fromHolly C

  Date: 09/02/2025

  5 stars
  Julio was very friendly and kind. He helped me get through my reservations with no problems and was so helpful. 

• Review fromTammy G

  Date: 09/02/2025

  1 star
  Im so very disgusted with this company in April I chose them out of a list of online agencies for some reason my reservation wouldn't go through online so I called them to book the reservation it was for 2 rooms both king-size for 3 nights total was $427.00.. however we didn't arrive in town until after midnight for our first nights reservation.. The **** manager/owner told us he cancelled our reservation because we didn't show up on check-in date.. so I figured ok he cancelled that day NOOO! HE CANCELLED THE ENTIRE 3 DAYS and informed me that I would have to get the rooms at there rates from them if I still needed a room $112 per room per night.. I actually was about to do it because I was tried as H*** until my uncle (which the other room was for ) came in the lobby older black male and honestly he was a little drunk because unfortunately he's an alcoholic .. and the man yelled at him asking him what he wanted ?? I explained he was my uncle and he was the person that would occupy the 2nd room.. OOMG.. the look on his face TOLD ME EVERYTHING HE DID NOT WANT OUR BUSINESS.. my uncle sobered up quickly because he immediately felt racism I however I calmly picked up our things and told my uncle we would find another hotel.. now after all that and seeing I was still charged for the full reservation I contacted hotal planners.. they told me THAT I CHOSE TO OPT OUT OF CANCELATION WARRANTY whatever it was called.. I WAS NEVER ASKED IF I WANTED THAT TYPE of insurance.. and offered me a voucher for $127.. I had no option .. so now im trying to use the voucher and they're still giving me a hard time.. ???? my birthday i coming and that would have been at least one day away BUT NOTHING BUT A HEADACHE It made me give one Star at the moment I chose NO STARS JUST A BIG RED FLAG