Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,204 Customer Reviews
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Review fromMahalia M
Date: 07/29/2025
5 starsMs. Joyce was exceptional and provided valuable assistance, and I appreciate that she successfully located what I needed.Review fromKenneth E
Date: 07/29/2025
1 starI called ****************** in *****, **** to make a reservation for a four night stay. The person I spoke with did not idenify himself as an employee or contracted with Hotel Planner. I thought I was speaking to someone to a hotel employee. I was overcharged for the stay, my credit card was charged in advance, and was told if I sought a full refund, I'd be charged for a one night stay plus tax. When I called Hotel Planner to complain, the representative stated to that, to get a refund without penalty, my request would have to go to their escalation team for investigation. She offered no guarantee that a full refund, without a penalty, would take place. Since the reservation was made without the agent idenifying himself as an employee of a travel booking service, moving this complaint to an escalation team was unnecessary.Review fromJane B
Date: 07/28/2025
1 starI made a reservation with Courtyard ************************* in **************, **. When I called to make the reservation, I called the motel. It was only when I called the motel to change my arrival date, that I realized I had been UNKNOWINGLY switched to a third party, HotelPlanner, for my original reservation. The motel said I had to make changes through HotelPlanner, of which I've been unsuccessful for the past 3 days. I also am sure I was charged more than booking directly with the motel. I am very upset. I am a college educated person and had NO IDEA I was not talking with someone from the motel. THIS SHOULD NOT HAPPEN.Review fromTerri K
Date: 07/27/2025
1 starAbsolutely worst experience ever wouldn't return deposit due to homeless they allow hangout knocking on our door accused of selling drugs when we don't know a soul in area first time ever in ********* won't go back! They have ppl they know selling drugs and allow them to stay even if sleeping in car in parking lot not renting roomReview fromCarla A
Date: 07/26/2025
1 starThis hotel is disgusting and dirty. Not like the pictures show. Mine says non refundable and I paid for 3 nights. Buy lysol wipes and don't use the pillows.
HotelPlanner.com
Date: 07/29/2025
Greetings *****,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* *********
Review fromMichael R
Date: 07/26/2025
5 starsVery respectful, kind, and helpful to meet our requested needs for our stay.Thank you again..Sincerely, **Review fromKELLY B
Date: 07/26/2025
5 starsHe was very courteous, answered all my questions, and I received the email/ text promptly.Review fromMichael H
Date: 07/25/2025
5 stars****,Was very polite and professional during the check-in process over the phone. It is a pleasure to speak to a live person versus a bot.Review fromKrisner G
Date: 07/25/2025
1 starHorrible experience, told me that I was talking directly to the hotel and this is a third party.Review fromDiane T
Date: 07/25/2025
5 starsVery friendly and helpful. Made the reservation process quick and easy.
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