Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,672 Customer Reviews
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Review fromBill M
Date: 08/04/2025
5 starsI spoke to Stacy for a reservation and she was very helpful I would give her a10Review fromRichard L
Date: 08/02/2025
5 starsBooking experience for the upcoming ************************ football game.Review fromRichard J
Date: 08/01/2025
5 starsCourteous and helpful. I was very pleased. I would recommend them.
HotelPlanner.com
Date: 08/04/2025
Greetings *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromJanis & Roger R
Date: 08/01/2025
5 stars****** was very pleasant and knowledgeable, and answered all our questions. It was a pleasure talking with her.Review fromPhyllis W
Date: 08/01/2025
5 stars**** was fantastic!!!so helpful and explained everything perfectly! He showed me where to find details while I was on the phone and that cleared up any confusion I had.Review fromWilliam W
Date: 07/31/2025
3 starsIvy you were very good setting up my reservations. I was not happy that I thought you were with Best Western. I get no benefits from you and your team stay at ******************** I am a diamond member with ************.Review fromKisha S
Date: 07/31/2025
5 starsI received professional help in which I truly appreciated.He was very knowledgeable.Review fromKimberly L
Date: 07/31/2025
4 stars***** answered my question promptly. I was looking for a better rate than I got on line, there was a $2 difference but not what I was hoping for. She was polite but didnt have the authority I am presuming to get our group of 10 a better rate like we wanted. Over all pleasant to talk to.Review fromMahalia M
Date: 07/29/2025
5 starsMs. Joyce was exceptional and provided valuable assistance, and I appreciate that she successfully located what I needed.HotelPlanner.com
Date: 07/30/2025
Greetings *******,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromKenneth E
Date: 07/29/2025
1 starI called ****************** in *****, **** to make a reservation for a four night stay. The person I spoke with did not idenify himself as an employee or contracted with Hotel Planner. I thought I was speaking to someone to a hotel employee. I was overcharged for the stay, my credit card was charged in advance, and was told if I sought a full refund, I'd be charged for a one night stay plus tax. When I called Hotel Planner to complain, the representative stated to that, to get a refund without penalty, my request would have to go to their escalation team for investigation. She offered no guarantee that a full refund, without a penalty, would take place. Since the reservation was made without the agent idenifying himself as an employee of a travel booking service, moving this complaint to an escalation team was unnecessary.HotelPlanner.com
Date: 07/30/2025
Greetings *******,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* *********
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