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Business Profile

Hotel Reservation

HotelPlanner.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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HotelPlanner.com has 4 locations, listed below.

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    Customer Review Ratings

    4.11

    Average of 1,954 Customer Reviews

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    Review Details

    • William E

      Date: 12/16/2022

      The representative that assisted me was Charlie. He was most helpful, courteous, knowledgeable, a definite 5 STAR guy.

    • Sheryl C

      Date: 12/14/2022

      Jasmin was friendly & professional. She was able to find me exactly what I needed.

    • Denis M

      Date: 12/10/2022

      DO NOT USE THIS COMPANY TO BOOK HOTELS. I made a reservation and that same day needed to change to a less expensive room. There was plenty of availability for the room I wanted on the actual hotel website. I called Hotelplanner.com and they said I would have to cancel the reservation to make the change and incur a one night penalty ($500). The new room reservation via the hotel website was $200 cheaper per night and Hotelplanner.com would not change the rate of the room for me. After threatening to report them they decided that they would change the room but not decrease the price to reflect the new much less expensive room. Total scam!

    • Linda R

      Date: 12/05/2022

      This company is a complete fraud for acting as though they are the hotel I intended to contact and never identifying themselves as a booking service. They're charging 3 times the amount that should have been the current rate. Their 'cancellation policy,' which wasn't told to me until after they took my credit card information, basically said that I can only cancel 2 days before the date or there would be a 30% penalty fee! outrageous. Very manipulative and fraudulent.

    HotelPlanner.com is BBB Accredited.

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