Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,958 Customer Reviews
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Review fromLuis P
Date: 11/18/2025
5 starsThe young man was very helpful thorough and made me feel very comfortable with the transaction
HotelPlanner.com
Date: 11/20/2025
Greetings,
Thank you for your feedback. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
**** *******Review fromWanda H
Date: 11/18/2025
5 stars***** *** was exceptionally helpful in finding me a room for this special eventHotelPlanner.com
Date: 11/20/2025
Greetings *****,
Thank you for your feedback. We are glad to hear that ***** Lee was able to assist you with your booking, we are always happy to help!Kind regards,
**** *******
Review fromKyle B
Date: 11/18/2025
1 starThis organization is nothing but a scam to steal money from people.Double and triple charging above the actual cost.And they DO NOT refund moneys even if they have ample time.HotelPlanner.com
Date: 11/20/2025
Greetings ****,
I'd love to further assist you! Please feel free to reach out to me personally at ***************************** with your questions and concerns. It would be helpful if you could attach the itinerary number beginning in "H" for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
**** *******Review fromBrian D
Date: 11/18/2025
2 starsI had to go from 5 stars to 2 because when I checked in, the room was beautiful, but it did not have an oven (only a stove top). That was something I specifically said I needed so I could p***are my own ******** took an additional 2 hours and cost several hindered dollars more for the type of room I had to rent in order to get this oven. I found it impossible to get in touch with Hotel Planner after the initial reservation by going through the existing reservations portal via telephone to explain my problem. I had to backdoor it by contacting the new reservations number just to talk to someone. By the way, the number that appears to be ******** area code is actually masking the real number that rings in the ***********. The ***resentative that took all my information began discussing options with the front desk at the hotel. The *** promised to call me back after discussion was finished. I went back into the lobby to see what I could see. The front desk wasnt talking to anybody. Hmmmmm. The person that promised he would call me back never did. So I went to the desk to ask if any negotiation or solution was reached. I did not blame the hotel because it wasnt then that had messed up. The deal was just that to get an oven I had to pay almost $500 more for the 3 weeks stay. Since Id already p***aid for the 3 weeks and it was no refundable, I paid it and told the deal that Id take it up with Hotel Planner. I called the new reservations line again and the previous *** had left no documentation about our previous convo or negotiations with the hotel. After explaining all over again and letting them know the current standing, I requested simply that they pay the difference. And they did. So a rocky start after travelling almost 7 hours, but Hotel Planner didnt right thing in the end.HotelPlanner.com
Date: 11/20/2025
Greetings,
Thank you for your feedback and for giving us the opportunity to review this for you. I am pleased to inform you that a refund of $559.81 has been issued to the credit card used for your reservation. Please allow 210 business days for the refund to appear.If you have any questions or concerns, please feel free to reach out to me at ********************************************************.
Kind regards,**** *******
Review fromMaria R
Date: 11/18/2025
1 starThis company does not have 4. Transparent business practices The agents lie about whether they are the actual reservation staff for the hotel. I asked this question directly and was told they were the ************* reservation office.HotelPlanner.com
Date: 11/20/2025
Greetings *****,
I'd love to further assist you! Please feel free to reach out to me personally at ***************************** with your questions and concerns. It would be helpful if you could attach the itinerary number beginning in "H" for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
**** *******Review fromRichard R
Date: 11/18/2025
5 stars**** (the Booking agent) did a wonderful job in assisting me with my hotel registration. He walked me through all the process and was very patient with me. He promptly confirmed my reservation with both an email and a text.HotelPlanner.com
Date: 11/20/2025
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that John was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
**** *******Review fromSamuel M
Date: 11/18/2025
5 starsMiss Sarah J. was very pleasant to speak with. She was very thorough in obtaining all of the correct information. She made making this reservation very easy.Review fromEneida C
Date: 11/18/2025
5 starsHe was professional and informative and very helpful . I will definitely keep his contactReview fromCecil P
Date: 11/18/2025
2 starsI was told that my reservation would be canceled by this agent after I refused to enter the hotel due alleged unsavory activity at this location recently. Now im told that the reservation cant be canceled and I cant get a refund. This is totally unacceptable.HotelPlanner.com
Date: 11/19/2025
Greetings *****,
I was able to locate your reservation and would be happy to assist. We are currently reviewing your concern and will provide an update as soon as possible. If you have any additional questions or need further assistance, please feel free to reach out to me at ********************************************************.
We appreciate your patience and understanding regarding this matter.
Kind regards,**** *******
Review fromJohn L
Date: 11/17/2025
5 stars***** met my needs with courtesy, accuracy, and in a timely fashion. Good job *****!HotelPlanner.com
Date: 11/19/2025
Greetings,
Thank you for your wonderful feedback! We're thrilled to hear that David provided you with such excellent service and made your reservation process quick and easy. We appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
**** *******
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