Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,954 Customer Reviews
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Review fromFrank S
Date: 11/19/2025
5 starsHelpful and pleasant. Good listener and good attention to detail
HotelPlanner.com
Date: 11/20/2025
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
**** *******Review fromDonna G
Date: 11/19/2025
5 starsThe customer service was amazing! Im really looking forward to my stay. Thank youHotelPlanner.com
Date: 11/20/2025
Greetings,
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kind regards,
**** *******Review fromChelsea C
Date: 11/19/2025
1 starDid not tell me i was calling a 3rd party charged me an extra 100 something dollars Told me I couldn't check in at the hotel only on phone then scammed me lolHotelPlanner.com
Date: 11/20/2025
Greetings Chelsea,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a refund of $75.99 has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you.If you have any questions or concerns, please feel free to reach out to me at ********************************************************.
Kind regards,
**** *******
Review fromDIANE G
Date: 11/19/2025
5 stars****** worked some magic for me tonight. In a tight holiday market he found me two rooms for Thanksgiving night. A miracle. ****** was patient, professional, friendly, and fantastically helpful.HotelPlanner.com
Date: 11/20/2025
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that ****** was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
**** *******Review fromLaura B
Date: 11/18/2025
5 stars**** ****** was very helpful and thorough! He was courteous and did the reservations quickly!HotelPlanner.com
Date: 11/20/2025
Greetings,
Thank you for your kind feedback. Were delighted to hear that **** ****** provided you with professional and helpful service. We truly appreciate your support and look forward to assisting you again in the near future.
Kind regards,
**** *******Review fromMarion M
Date: 11/18/2025
5 starsRancher was very professional and curtious. He explained everything in detail and was helpful in completing the reservations.HotelPlanner.com
Date: 11/20/2025
Greetings,
Were grateful that you took the time to provide your feedback. Its great to hear that ******* offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
**** *******Review fromLuis P
Date: 11/18/2025
5 starsThe young man was very helpful thorough and made me feel very comfortable with the transactionHotelPlanner.com
Date: 11/20/2025
Greetings,
Thank you for your feedback. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
**** *******Review fromWanda H
Date: 11/18/2025
5 stars***** *** was exceptionally helpful in finding me a room for this special eventHotelPlanner.com
Date: 11/20/2025
Greetings *****,
Thank you for your feedback. We are glad to hear that ***** Lee was able to assist you with your booking, we are always happy to help!Kind regards,
**** *******
Review fromKyle B
Date: 11/18/2025
1 starThis organization is nothing but a scam to steal money from people.Double and triple charging above the actual cost.And they DO NOT refund moneys even if they have ample time.HotelPlanner.com
Date: 11/20/2025
Greetings ****,
I'd love to further assist you! Please feel free to reach out to me personally at ***************************** with your questions and concerns. It would be helpful if you could attach the itinerary number beginning in "H" for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
**** *******Review fromBrian D
Date: 11/18/2025
2 starsI had to go from 5 stars to 2 because when I checked in, the room was beautiful, but it did not have an oven (only a stove top). That was something I specifically said I needed so I could p***are my own ******** took an additional 2 hours and cost several hindered dollars more for the type of room I had to rent in order to get this oven. I found it impossible to get in touch with Hotel Planner after the initial reservation by going through the existing reservations portal via telephone to explain my problem. I had to backdoor it by contacting the new reservations number just to talk to someone. By the way, the number that appears to be ******** area code is actually masking the real number that rings in the ***********. The ***resentative that took all my information began discussing options with the front desk at the hotel. The *** promised to call me back after discussion was finished. I went back into the lobby to see what I could see. The front desk wasnt talking to anybody. Hmmmmm. The person that promised he would call me back never did. So I went to the desk to ask if any negotiation or solution was reached. I did not blame the hotel because it wasnt then that had messed up. The deal was just that to get an oven I had to pay almost $500 more for the 3 weeks stay. Since Id already p***aid for the 3 weeks and it was no refundable, I paid it and told the deal that Id take it up with Hotel Planner. I called the new reservations line again and the previous *** had left no documentation about our previous convo or negotiations with the hotel. After explaining all over again and letting them know the current standing, I requested simply that they pay the difference. And they did. So a rocky start after travelling almost 7 hours, but Hotel Planner didnt right thing in the end.HotelPlanner.com
Date: 11/20/2025
Greetings,
Thank you for your feedback and for giving us the opportunity to review this for you. I am pleased to inform you that a refund of $559.81 has been issued to the credit card used for your reservation. Please allow 210 business days for the refund to appear.If you have any questions or concerns, please feel free to reach out to me at ********************************************************.
Kind regards,**** *******
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