Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,745 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLinda W
Date: 09/05/2025
5 starsEbony was very knowledgeable, friendly, supportive, and efficient. She did a great job.
HotelPlanner.com
Date: 09/08/2025
Greetings *****,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
******* Planelles
Review fromJennifer H
Date: 09/05/2025
1 starfirst i thought i was contacting the hotel itself. their links are deceptive. They offer refund protection which i took. I cancelled my 1 night rez within hours, the rez was for 5 weeks away in october,, They refunded the taxes, refunded and canceled my refund protection of $90. and kept the $923 that they were supposed to refund me.HotelPlanner.com
Date: 09/08/2025
Greetings ********,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromEve C
Date: 09/04/2025
1 starGot scammed. Website said 102 for the night at ******* and was charged 166 by ****. I specifically asked if this was the exact location I was trying to call and he said yes, and then I asked if this place had a hot tub and he said yes. He then asked if I would like to upgrade around 10 bucks for breakfast even though it said free breakfast on the website. I said yes and proceeded with payment, we had been driving for 12 hours by this time and I didnt think how sketchy it was that the numbers werent matching, we just needed to get somewhere to spend the night. Apon arrival check in went smooth but we got in our swim suits and headed down and found no hot tub. The front desk lady said they didnt have one. We told her what happened when booking and showed her where we saw the listing and the number we called. She informed me that we had booked through a third party site and was scammed. She also informed me that the number we called was no where near the number for *******. Shame on you **** *****, you are a lair and scammer.HotelPlanner.com
Date: 09/05/2025
Greetings,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromMichelle E
Date: 09/04/2025
5 starsI am so Thankful for *****, I had a horrible experience calling for a reservation from the A1 Robot, I hung up & ***** answered, she was very informative since she's not frim my area. I give her 10 stars for her ****************** Very Sweet Young Lady. Thank You So MuchHotelPlanner.com
Date: 09/08/2025
Greetings ********,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromVicky K
Date: 09/04/2025
5 starsVery helpful. Explained and assisted in the registration process very concisely and clearly.HotelPlanner.com
Date: 09/05/2025
Greetings *****,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
******* *********
Review fromElvia C
Date: 09/04/2025
5 stars**** did am excellent Job Thank you **** you are great keep goingHotelPlanner.com
Date: 09/05/2025
Greetings *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromKathy S
Date: 09/03/2025
5 starsAwesome very polite and friendly . I was very glad Emellio was the representative I was connected with.HotelPlanner.com
Date: 09/04/2025
Greetings *****,
Thank you for taking the time to reach out and provide valuable feedback!
Kindly,
******* *********
Review fromHolly C
Date: 09/02/2025
5 starsJulio was very friendly and kind. He helped me get through my reservations with no problems and was so helpful.HotelPlanner.com
Date: 09/04/2025
Greetings *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromTammy G
Date: 09/02/2025
1 starIm so very disgusted with this company in April I chose them out of a list of online agencies for some reason my reservation wouldn't go through online so I called them to book the reservation it was for 2 rooms both king-size for 3 nights total was $427.00.. however we didn't arrive in town until after midnight for our first nights reservation.. The **** manager/owner told us he cancelled our reservation because we didn't show up on check-in date.. so I figured ok he cancelled that day NOOO! HE CANCELLED THE ENTIRE 3 DAYS and informed me that I would have to get the rooms at there rates from them if I still needed a room $112 per room per night.. I actually was about to do it because I was tried as H*** until my uncle (which the other room was for ) came in the lobby older black male and honestly he was a little drunk because unfortunately he's an alcoholic .. and the man yelled at him asking him what he wanted ?? I explained he was my uncle and he was the person that would occupy the 2nd room.. OOMG.. the look on his face TOLD ME EVERYTHING HE DID NOT WANT OUR BUSINESS.. my uncle sobered up quickly because he immediately felt racism I however I calmly picked up our things and told my uncle we would find another hotel.. now after all that and seeing I was still charged for the full reservation I contacted hotal planners.. they told me THAT I CHOSE TO OPT OUT OF CANCELATION WARRANTY whatever it was called.. I WAS NEVER ASKED IF I WANTED THAT TYPE of insurance.. and offered me a voucher for $127.. I had no option .. so now im trying to use the voucher and they're still giving me a hard time.. ???? my birthday i coming and that would have been at least one day away BUT NOTHING BUT A HEADACHE It made me give one Star at the moment I chose NO STARS JUST A BIG RED FLAGHotelPlanner.com
Date: 09/04/2025
Greetings,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromNancy N
Date: 09/01/2025
5 starsVictoria went out of her way to look for dates and prices that fit my needs. When one time didn’t work she looked for more options. She made me feel like a valued customer and stayed positive even though I didn’t find a booking that fit. I will definitely call back whenever I need help with a booking.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.