Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,745 Customer Reviews
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Review fromJoan W
Date: 09/08/2025
5 stars****** was such a wonderful person helping me to book my December vacation. So very pleasant. She made me feel so comfortable.
HotelPlanner.com
Date: 09/09/2025
Greetings ****,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromMichael M
Date: 09/08/2025
5 starsExcellent, rapid, courteous, knowledgeable room reservation assistance for my upcoming travel & stay in **HotelPlanner.com
Date: 09/10/2025
Greetings *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromCrystal T
Date: 09/08/2025
1 starThey did not disclose they were a third party company. Charged me more than the actual hotel and charged me for other stuff I was not aware off. Called them 3 times wanting a supervisor and still have not heard from one.HotelPlanner.com
Date: 09/09/2025
Greetings *******,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromScotty B
Date: 09/08/2025
5 starsGreat customer service. Helped me out a lot with booking my room. Very nice and helpfulHotelPlanner.com
Date: 09/10/2025
Greetings ******,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
******* Planelles
Review fromGreg T
Date: 09/08/2025
1 starMy room got cancelled and sent the refund someone other than the card that paid for the reservationHotelPlanner.com
Date: 09/09/2025
Greetings ****,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromNancy C
Date: 09/07/2025
5 stars****** help was awesome. She was very courteous and helpfulHotelPlanner.com
Date: 09/09/2025
Greetings *******,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
******* Planelles
Review fromDonna M
Date: 09/06/2025
5 starsVery helpful and personable, answered all of my questions promptly and courteously,Seemed very knowledgeable.Review frompeggy l
Date: 09/06/2025
2 starsvery nice young man. Sadly he and two other customer service agents gave me the wrong number for the hotel in *********** , Az I have had this happen before and its so frustrating. When I tried to tell the agents its the wrong phone number because I tried to call it they say there is nothing they can do!!HotelPlanner.com
Date: 09/08/2025
Greetings *****,
I'd love to help! Please feel free to reach out to me personally at ********************************** with your questions and concerns. I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromBeverly P
Date: 09/06/2025
5 starsGoretty A. was most helpful in my booking a hotel room in Oxford, Maine. She was polite, knowledgeable and helped us secure the kind of accommodation we needed.Review fromKaryl H
Date: 09/05/2025
5 starsAmazing customer service!My mom accidentally ended up 5 hours away from her original hotel reservation. She was tired and could not possibly drive another 5 hours.This service *** found the closest hotel to her location and assisted me with the process of paying and booking her a room.When she checked in, the entire process was smooth as butter!HotelPlanner.com
Date: 09/08/2025
Greetings *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
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