Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,006 Customer Reviews
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Review fromJames D
Date: 11/05/2025
5 starsVery helpful and very accommodating as well as professional.. My wifes headed home from her fathers funeral in ******* back to *** and I wanted her to be safe and in a nice place till tomorrow and rest
HotelPlanner.com
Date: 11/07/2025
Hello *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromMaartha L
Date: 11/05/2025
1 starDealing with HotelPlanner has been a frustrating experience. I got mixed up with them when I was switched to them without my knowledge for booking a room. When I tried to rectify that situation, it only got more complicated. I am going to lose over $500, and I can't see any way to prevent that. My latest scrape has been because I wanted to change the reservation date. E-mail communications were very slow and not very helpful. Phone calls assured me my change was going to be expedited, but that hasn't happened. I'm very upset with the company and will NEVER deal with them again; and I will caution everyone I know to be wary of switches to 3rd party reservations people, who seem to be unscrupulous. I just cancelled my reservation with HotelPlanner and realize I'm going to lose money. I should have money left on my voucher, but I'm not sure I want to deal with this outfit any longer.HotelPlanner.com
Date: 11/07/2025
Greetings,
Id love to help! Please feel free to reach out to me directly at ***************************** with your itinerary number beginning with H for your reservation. I look forward to hearing from you and assisting further.
Kind regards,
**** *******Review fromMarcus M
Date: 11/05/2025
1 starI contacted Hotel Planner 14 days in a row about my hotel receipt, had the wrong name, could not get a daily charge and without the right name and daily charge could not file on a business expense and I lost $600:00 because they would not fix the receipt they screwed up. They are deceitful they advertise hotel chains with there number instead of Hotel Reservations so when they answer the phone they just say reservations and you think you are talking directly with the hotel instead of a third party. The Better Business Bureau needs to shut these people down. ny star rating is 0HotelPlanner.com
Date: 11/07/2025
Greetings ******,
I'd love to further assist you! I'd like to clarify that a receipt was sent to your email on 11/4/25. Please feel free to reach out to me personally at ***************************** if you have anymore questions or concerns. I look forward to hearing back from you and assisting!
Kind regards,
**** *******Review fromConnor P
Date: 11/05/2025
1 starI booked a reservation with a *************** but had to cancel the reservation the next day. Hotelplanner.com was the service provider that ********* used for me to make the reservation (I made the reservation directly through the Fairfield website). In trying to cancel my reservation and receive a refund, I have had to provide documentation, including a signed letter from my supervisor at work, as to why my plans had to change and I had to cancel my reservation.I will not book with Fairfield again just to avoid having to work with hotelplanner.com.HotelPlanner.com
Date: 11/07/2025
Greetings ******,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund of $216.93 has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at ******************************
Kind regards,
**** *******Review fromEmmett C
Date: 11/04/2025
5 stars***** did an outstanding job. Very thorough He made sure all my requests were addressedHotelPlanner.com
Date: 11/06/2025
Greetings ******,
Thank you for your feedback! We're thrilled to hear that ***** was helpful and professional in assisting you. We look forward to serving you again for your future travel needs!
Best regards,
**** *******Review fromGene M
Date: 11/04/2025
1 starBIG fees to use this company - be aware of what you are signing up for! They make it sound like they are the hotel. Better to book with hotel directly and avoid the middle manHotelPlanner.com
Date: 11/06/2025
Greetings Gene,
I'd love to further assist you! Please feel free to reach out to me personally at ***************************** with your questions and concerns. It would be helpful if you could attach the itinerary number beginning in H for your reservation in the email. I look forward to hearing back from you and assisting!
Kind regards,
**** *******Review fromEric R
Date: 11/03/2025
1 starIm not sure if this is the right company, but it appears HotelPlanner.com is connected to **************. My booking voucher lists **************, but the phone number and merchant information on my bank statement point to HotelPlanner.com, suggesting they are affiliated. This overlap makes the situation confusing and deceptive for customers. Both of these companies have issues on reviews saying lots of fraudulent behavior in the spirit of making reservations.On November 3, I believed I was booking directly with a *************** The representative never disclosed they were a third party and assured me the reservation was 100% refundable within 24 hours. I agreed only under that condition to book the room, this was all done over the phone so all i had was a verbal agreement and word of mouth trust.After receiving a confirmation i started to notice things where off as it had no ******** branding and noted a non-refundable policy, I called ******** and learned they had no record of my booking. Calling the number on the confirmation led to hours of runaround, I was hung up on, transferred repeatedly, and told they would check recordings before deciding on a refund. This all happened not even 4 hours after initially booking, well within the stated 24 hours i SHOULD have had. TO add to this issue they added over $200 for ridiculous tax and service fees, you don't see this until you get the receipt that's been paid for.They later did cancel this reservation and offered only a voucher for future use despite me requesting the refund. This is deceptive and unethical. Im requesting a full refund of all charges and confirmation that all bookings are canceled without penalty.HotelPlanner.com
Date: 11/05/2025
Greetings ****,
Id love to help! To better assist you, please provide the itinerary number beginning with H for your reservation. Feel free to escalate it to me personally at ****************************** I look forward to hearing from you and assisting!
Kind regards,
**** *******Review fromDanny B
Date: 11/03/2025
5 starsVery helpful. Went over all details and confirmed everything with confirmation number.HotelPlanner.com
Date: 11/05/2025
Greetings *****,
We truly appreciate your feedback and hope you'll keep us in mind for your future travel needs!
Best regards,
**** *******Review fromDaniel E
Date: 10/31/2025
1 starThe number you gave me doesnt have a working automated guide. It asks questions and cant hear you when you give it information. Im still trying to find a number to a live person at ***********HotelPlanner.com
Date: 11/03/2025
Greetings ******,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromCynthia S
Date: 10/31/2025
5 starsVery nice and helpful. Helped so much. Got the reservation that I wantedHotelPlanner.com
Date: 11/03/2025
Hello *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
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