Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,006 Customer Reviews
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Review fromKaren M
Date: 11/08/2025
5 starsThe *** app had no rooms available on requested date. I called the hotel directly and ***** was extremely helpful and found a room available on our requested date.
HotelPlanner.com
Date: 11/10/2025
Greetings *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromRhonda S
Date: 11/08/2025
5 starsCourteous service. Very professional. When I arrived at my booking the paperwork was done and waiting for me.HotelPlanner.com
Date: 11/10/2025
Hello ******,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromMaria S
Date: 11/07/2025
5 stars********* ****** went above and beyond the service he provided me. He was attentive understanding and very helpful. His problem solving skills are extraordinary. Thank you ********* for making my stay at your hotel a pleasant one.HotelPlanner.com
Date: 11/10/2025
Greetings *****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with ********** we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromDean C
Date: 11/07/2025
5 stars****** is Very Professional and well spoken!He did an outstanding job with my Reservation.HotelPlanner.com
Date: 11/10/2025
Hello ****,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
******* Planelles
Review fromSheila C
Date: 11/07/2025
5 stars**** was very thoughtful and helpful with getting me a room for a night's stay before surgery that was convenient and not terribly pricy.HotelPlanner.com
Date: 11/10/2025
Hello ******,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
******* Planelles
Review fromMichael C
Date: 11/07/2025
5 stars****** Was very friendly, knowledgeable, and professional. She completed the reservation and a prompt manner. Answered all of our questionsHotelPlanner.com
Date: 11/10/2025
Greetings *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromJon A
Date: 11/06/2025
1 starThe swimming pool was closed. I was never told when we booked are room. Very over priced without a pool My kids have nothing to do.HotelPlanner.com
Date: 11/07/2025
Greetings ***,
Thank you for reaching out to us. We wanted to let you know that we are in the process of reviewing your reservation request for Itinerary# H13345084. We will provide an update as soon as possible.
We appreciate your patience regarding this matter.
Kind regards,
**** *******HotelPlanner.com
Date: 11/07/2025
Greetings ***,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a credit has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at ********************************************************.
Kind regards,
**** *******Review fromJohn D
Date: 11/06/2025
5 starsVery professional and pleasant to deal with. We had a bad cell signal but he held in there to get all my information.HotelPlanner.com
Date: 11/07/2025
Greetings ****,
Thank you for your feedback. We're delighted to hear that our team was helpful and professional in assisting you. We truly appreciate you taking the time to share your experience and hope you'll keep us in mind for your future travel needs.
Kind regards,
**** *******Review fromChristian K
Date: 11/06/2025
1 starHotel Planner's refund policy is a scam in sheep's clothing. Hotel Planner makes it sound so easy to cancel, but in reality you have to provide authorative documentation as to why you wanted to change or cancel your reservation. Scam scam scam.HotelPlanner.com
Date: 11/10/2025
Hello *********,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromNylia L
Date: 11/06/2025
5 starsI called to make a reservation for elderly neighbor. ****** was most helpful in ensuring she will have accommodations for shower, excellent service.HotelPlanner.com
Date: 11/07/2025
Greetings Nylia,
Thank you for your feedback. We're delighted to hear that Adrian was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
**** *******
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