Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,750 Customer Reviews
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Review fromDennis S
Date: 07/01/2025
5 starsShe did a great job. The only one that really helped me.Review fromGenice A
Date: 07/01/2025
5 starsI had a very helpful experience. She was very polite and caring. She worked with me to get my reservation All taken care of. We always stay at ********* when we go to ********??Review fromBarbara D
Date: 06/30/2025
5 stars***** represents the company in excellence and knowledge. Well pleased with his customer service relationship.
HotelPlanner.com
Date: 07/11/2025
Greetings *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromMarie M
Date: 06/30/2025
5 starsHappy friendly accommodating staff. Comfortable roomy and clean. Safe and great location. Also accommodate dogs. Stay here every time Im in ******. Highly recommendReview fromDurand B
Date: 06/30/2025
5 starsVania ******* was a great help in reserving my room at the Hotel last night. She was very professional and all around made it a great experience.
Thanks
Durand BHotelPlanner.com
Date: 07/01/2025
Greetings Durand,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Vania, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie *********
Review fromK. W
Date: 06/29/2025
2 starsI first want to say that my husband and I have stayed at this hotel two prior times and never had an issue. I feel sad that my family had such a negative experience this time. It left such a negative last impression after an otherwise wonderful stay. This is, unfortunately, a long review due to the experience had. There will be 2 parts. This is part 1. When we checked in we were told the buffet for one morning would be added to our room bill. This was $12/person. We were told to go to the hostess and let them know each time we wanted the buffet and that it could be added to the room bill. I was told that one morning of breakfast for the 4 of us would be added to my bill initially and any additional time we wanted the buffet it could be added to the bill again. On our morning of check out my mom and aunt went to get breakfast about 15 minutes before my friend and I did. When I joined them at about 7:30am I came down to ***** (older lady with purple hair) talking badly to another employee about my mom and aunt. Word for word she said in a quiet voice "they had a bad attitude." I heard this as I walked toward my mom and aunt. As I was walking to my family ***** stopped me aggressively and said you can't walk here. I need your name before you can sit down. I gave them my last name and she said "oh you're with them.." I said yes that's my mom. Pretty sure ***** realized I heard her talking badly about my mom. After speaking with my family I was told there was an "issue" and that I needed to speak with them about the billing. I asked a nice hispanic girl what was wrong and she told me that ***** said we needed to pay before eating. I said we were told that it was added to our room, but if it wasn't that's OK and we could just have it added now since we were checking out. No big deal. Well, ***** came over and very rudely handed me a bill and told me that I needed to pay. I said ok can this be added to my room instead of me paying with cash or card. She said "that's not..Review fromGail P
Date: 06/28/2025
5 starsBeiker was very polite and pleasant. Very helpful in making our reservation.Review fromJeanne O
Date: 06/28/2025
1 starBe very wary if your call gets funneled over to Hotel Planners. When they answer the phone, they lead you to believe that you are contacting the hotel reservation desk. Then, as soon as I asked about the cancellation policy, they hung up on me. My credit card was charged immediately for a reservation that was a month out. The confirmation email message that I received stated that I agreed to the non-cancellation policy. They actually never even told me about the policy, although I had asked. The reservation had my name so badly misspelled, to where I would not be able to use the reservation with my ID. The hotel received no money from this reservation, yet Hotel Planners claims that it was the hotel that refused the cancellation. Ive been contacting them for many weeks to get a refund. They keep blaming the hotel, my credit card company, etc. And they claim it will take 90 days to investigate the matter. Big rip-off! Beware!Review fromDiane F
Date: 06/27/2025
1 starTold my room rate was the best rate available, I asked if they offer a law enforcement discount and was told the price given was the best discount. I reluctantly booked as I was exhausted after traveling in a car for 14 hours. I got to the hotel and a couple was checking to see if there were rooms available and were quoted a room rate $100 less.very frustrating and disappointing.Review fromSusan S
Date: 06/27/2025
5 starsExtremely polite, informative and clear to understand. Make the booking process easy. Thank you.
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