Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,006 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMichele A
Date: 01/01/2023
1 starI had an absolutely horrible experience booking through HotelPlanner. I went with them because the convention I was going to had used them on their website. I booked my hotel room 4 months in advance and made plans intending to stay in this hotel room for the weekend. Unfortunately, HotelPlanner called me 4 days before my stay and told me the hotel was overbooked and they were cancelling my room and there was nothing I could do. The only other hotels they could offer me were outside of walking distance of the convention so it was unacceptable to me. We ended up having to pay $1k for another hotel room that was much smaller. If we knew with more time the hotel was overbooked then we could have tried to make different plans, but unfortunately HotelPlanner did not take us into consideration when taking our over $1,000 to begin with or holding it for over four months. I would never recommend anyone to use this service.
HotelPlanner.com
Date: 01/02/2023
Greetings,
We sincerely apologize about us being forced to cancel this reservation. I can see you made this reservation October 27 at 1:50PM. The rate provider contacted us saying the hotel is booked so we must cancel. I seen in the notes in the history of the reservation. We researched other options which was the most parallel to your reservation, but you had a preferred hotel that was more expensive. When you spoke us earlier, you preferred a refund so you could make a reservation at your preferred location.A full refund has been processed. Please allow **** business days to see that reflected on your account. If you have any further questions, please reach out to [email protected]. Again, please accept our apologies for this inconvenience.
Regards,*****************************
Review fromJohn L
Date: 12/29/2022
1 starThis is one business that we would never have future dealings with, and we strongly advise others not to have dealings with them, as well. They lied to us about refund policies. They broke a promise with us, where receiving payment for a bill was concerned. They are lying to us about returning a refund. Plain and simple, they cannot be trusted concerning anything, and we are having to take legal action against them to recover the money that we are owed back.Review fromWilliam E
Date: 12/16/2022
5 starsThe representative that assisted me was Charlie. He was most helpful, courteous, knowledgeable, a definite 5 STAR guy.Review fromSheryl C
Date: 12/14/2022
5 starsJasmin was friendly & professional. She was able to find me exactly what I needed.Review fromDenis M
Date: 12/10/2022
1 starDO NOT USE THIS COMPANY TO BOOK HOTELS. I made a reservation and that same day needed to change to a less expensive room. There was plenty of availability for the room I wanted on the actual hotel website. I called Hotelplanner.com and they said I would have to cancel the reservation to make the change and incur a one night penalty ($500). The new room reservation via the hotel website was $200 cheaper per night and Hotelplanner.com would not change the rate of the room for me. After threatening to report them they decided that they would change the room but not decrease the price to reflect the new much less expensive room. Total scam!Review fromLinda R
Date: 12/05/2022
1 starThis company is a complete fraud for acting as though they are the hotel I intended to contact and never identifying themselves as a booking service. They're charging 3 times the amount that should have been the current rate. Their 'cancellation policy,' which wasn't told to me until after they took my credit card information, basically said that I can only cancel 2 days before the date or there would be a 30% penalty fee! outrageous. Very manipulative and fraudulent.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.