Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,006 Customer Reviews
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Review fromValerie S
Date: 10/31/2025
5 stars***** was absolutely amazing, made the process effortless for me. A 10 out of 10 customer service!
HotelPlanner.com
Date: 11/03/2025
Hello *******,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromKristi S
Date: 10/31/2025
5 stars****** ***** was very helpful and courteous with taking my hotel reservations.HotelPlanner.com
Date: 11/03/2025
Hello ******,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
******* Planelles
Review fromPatricia F
Date: 10/31/2025
5 starsVery thorough and helpful. Also very polite and easy to understand.HotelPlanner.com
Date: 11/03/2025
Hello ********,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromBil R
Date: 10/31/2025
5 starsJose was fantastic. Well spoken and very accommodating. Thank you for being so friendly.Review fromTim O
Date: 10/30/2025
2 starsCondescending and rude and abrupt. All we wanted was to inform the hotel that we would be late checking in as our train is not on time.HotelPlanner.com
Date: 11/03/2025
Hello ***,
I'd love to help! Please feel free to reach out to me personally at ********************************** with your questions and concerns. I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromBilly C
Date: 10/30/2025
5 stars****** was great. The service was polite, efficient, and error free. Thank youHotelPlanner.com
Date: 11/03/2025
Hello *****,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
******* Planelles
Review fromLynne M
Date: 10/29/2025
5 stars***** was very helpful answering my questions and supporting me to find the right room for my needs.HotelPlanner.com
Date: 10/31/2025
Greetings *****,
Thank you for your feedback. We are glad to hear that Nadia was able to assist you with your booking, we are always happy to help! We hope you keep us in mind for your future travel needs!
Kind regards,
**** *******Review fromBarbara O
Date: 10/29/2025
5 starsVery professional. Easy booking. ***** was nice and accommodating with fulfilling my needs as requested. Excellent customer service.HotelPlanner.com
Date: 10/31/2025
Greetings *******,
Thank you for your feedback. We're delighted to hear that Edgar was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
**** *******Review fromKaren L
Date: 10/29/2025
5 starsAdrian G. assisted me in booking appropriate lodging for our scheduled trip to Mayo Clinic. Adrian was professional and careful while doing his duty. I appreciated Adrian’s patience and his desire to successfully complete our bookingHotelPlanner.com
Date: 10/30/2025
Greetings *****,
Thank you for your kind words. We're delighted to hear that ****** was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to welcoming you back soon.
Kind regards,
**** *******Review fromAlan R
Date: 10/28/2025
1 starThis company did not identify themselves as not being with the specific hotel we were booking. Their agent guaranteed a fully refundable without reason for the room. When I try to contact them I was repeatedly shuffled off to others and placed on hold with no answering. After trying to call the number they sent me with the confirmation in order to cancel I was repeatedly shuffled off until eventually they simply blocked my phone call and then started blocking my texts. I eventually managed to find another phone number and the actual name of the company. The hotel was telling me it was Expedia. Eventually I found out it was hotel planners after calling back on a different phone. ***** advised that the reservation was fully refundable and I have filled out some of the paperwork for the refund. They ask for receipts but they don't give you any receipts when you make the reservation. So it is impossible to do that. This is a cancellation not a refund. I am waiting to see if they do the right thing and cancel the reservation or whether other steps will have to be taken.HotelPlanner.com
Date: 10/30/2025
Greetings ****,
I was able to locate your reservations and would be happy to assist. I wanted to confirm that both reservations (H13233786 & H13233761) have been cancelled.
We are actively working on your request and will provide an update as soon as possible. If you have any additional questions or need further assistance, please feel free to reach out to me at ********************************************************.
We appreciate your patience and understanding regarding this matter.
Kind regards,**** *******
HotelPlanner.com
Date: 10/31/2025
Greetings ****,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that both of your reservations were fully refunded back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at ******************************
Kind regards,
**** *******
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