Complaints

This profile includes complaints for RNR Tire Express's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RNR Tire Express

  13922 Monroes Business Park Tampa, FL 33635-6370

• 

  RNR Tire Express

  1255 E Fletcher Ave Tampa, FL 33612-3694

• 

  RNR Tire Express

  1379 Harding Hwy E Marion, OH 43302

• 

  RNR Wheels & Tires

  3819 Airport Blvd Mobile, AL 36608-1619

• 

  RNR Tire Express

  1401 W Main St Tupelo, MS 38801-3427

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ************* ** just outside ********* I work out of town some so I don't get the privilege of going to the rnr tire store every week well I was a couple of weeks behind I called them and told them I would be in that Tuesday to catch them up and pay what I owed up and this was on the February the 11th of 2023 they said they could not accept that and that I had to return the tires to them immediately and would not accept payment and the lady has called me stupid and told me to shut up and was very ugly on the phone and yes I got very upset

  Business Response

  Date: 02/27/2023

  The following statement is provided by the Store Manager in response to the Complaint:

  i am very aware of this customer, he has been a problem.   He thinks since he has paid as much as he has, we should just let him keep the tires, even though he has been repeatedly late and disrespectful to ***************   She kept text messages from him, where he insulted her and swearing and cussing.  I ***** her stop talking to him,  i have 2 of his text messages he sent.  we owe him nothing.   As of 2 days ago, i sent him a message regardless of his complaint, he is still liable under his contract to pay or bring tires back,  he responded he would settle up this week.  If he comes in this store using profanity the way he has in the past,then i will call law enforcement.  
  

  This is our response to the complaint.

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19449846
  
  I am rejecting this response because:I have repeatedly ask for a reasonable payoff for the tires and nobody and mean nobody will repky and I only used profanity after getting called stupid and for me to shut up and ******* told me that if I didn't pay that day after telling her I would be in the following Tuesday that my payment would be unacceptable and after that I have tried three different times to get a payoff and nobody is willing to give me one
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/23/2023

  The 180 day same as cash payment on the attached rental purchase agreement is a total of $2,548.00. The attached payment history indicates the payments made by the Complainant. The amount of the payments that are allocated to the cash payoff is indicated under rental payments ($659.64). That amount, if the account were current, would be deducted from the $2,548.00 to determine the 180 days same as cash payoff. Due to late fees for missed payments, the agreement's 180 day same as cash payoff is $2,121.79, if paid prior to 4/26/2023. After such date, the agreement reverts to the rental purchase agreements terms and conditions with a total payout over the period of the agreement of $5,928.00 9not including taxes and late fees. The agreement is self-explanatory.

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gone into this agreement with RNR Tires because I needed new tires and couldn't afford to shell out money for new tires and wheels. Everything was going great and payments were fine. A week or so before Thanksgiving, I went in and paid off my tires early and the same time put extra money down towards my wheels. Well, it was never disclosed to me that the extra money didn't go directly towards the total cost of my wheels, they just extended my due date out. So, without explanation or notice, my due date was permanently changed. They were charging my card/bank with seperate fees but on the same day, and with them changing my due date permanently, there would times my bank was zero or near zero. So anything after zero, I would be charged $24 per transaction, regardless of the amount. When RNR Tires would charge my card, it would do seperate amounts, so I would be paying them for each thing charged to me plus the $24 for each charge. This continued to go on and I had called the location I'm doing business with several times to stop doing it in separate charges and when they refused, I had called them on 3 seperate occasions to stop charging my card all together. Each time they would say they had taken the auto pay off, but yet it would continue to do it. I eventually changed my card and put a stop pay order on RNR Tires due to this. When I went in, they would try to convince me that my payment was always on this pay schedule. After I brought in the agreement and pay schedule from the start of everything, they decided to print everything off. After looking it over, they found the above to be true with charging my a late fee since then. I told them I never changed the due date as it is on the same week I get paid bi-weekly and my pay date hasn't changed in almost 6 years now.They refuse to own up to their employees s**** up and continue to try and charge me a late fee and remove the previous late fees, as I've been on time with payments from the start.

  Business Response

  Date: 02/23/2023

  On February 20th our Regional Accounts Manager, ****, spoke with **************** about his account. **** listened to ****************' concerns with his account. He was able to explain ****************' current status and helped him get set up correctly for his next payment. **************** expressed gratitude for ****'s assistance. He told **** he would rescind his BBB complaint. 
  On February 23rd our Director of Operations spoke with **************** about his account and verified that he was satisfied with his current status and his conversation with our team members. He assured us that he was happy with our explanation, his status and our service. We look forward to continuing to serve **************** in all of his wheel and tire needs.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ****** store found the rims and tires that I liked ordered them under the 4 months same as cash program. First the financing lady gave me my monthly payment amount which was ****** a month never was told that was the minimum payment. So I paid that for four months and thought I was done. Three months later I was contacted by them saying *** missed the last three payments and was proceeded to be told that for the program I signed up for my payment was ******to pay off in 4 months. ****** x 4= **** Ive payed 317 now for 15 months which equals ****.

  Business Response

  Date: 03/03/2023

  Have had a conversation with the customer and we have paid him off with a mutual agreement between ***************************** and RNR Tire Express. Both parties are satisfied.

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted my customer id so I'm available to look at my account like any other bills . And make extra payments. They wanted me to just make phone calls. A couple of days later I call again asking for the id . They finally gave it to me after I felt like they didn't want to. I'm try to create my account but it said one was already created. I hit reset password. Put my Gmail and it said a mail was sent but when I go check there's nothing . So at this point I feel like they don't want me to be able to look at my account like they hiding something.

  Business Response

  Date: 02/10/2023

  I have spoken with ****************** and apologized and addressed his issues and concerns. Our system has been having issues with online payments all together, and we are working to resolve this for all of our customers. The employees in the store were stressing their desire to be the point of contact for all of the customer's needs, but in doing so they failed to listen and address the customer's request right away. This incident will be addressed with the staff in the store so that our customers have a pleasant and engaging experience. 

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************* ******

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car into RNR tires because of it shaking, spent $2500 on parts and labor but did not fixed the problem. Then they said it is my rims so another $2500 on tires and rims. Still the car is shaking and the new brakes pads fell off almost causing me to wreck, but mess up one of the new rim. ******* later got the new rim in and the the brake lights come on and they will not do anything about it. $5000 later car is still shaking and the new brakes are mess up.

  Business Response

  Date: 02/14/2023

  *************** did have brake work done at our location. Shortly after he stated that there was an issue with one of his brakes. ************** reviewed the problem and rectified it. Additionally, he complained about a scratch on his wheel to which we replaced. ****** later he complained that the wheel bearings were bad and needed to be replaced and that we should have diagnosed the problem when working on his brakes. We do not work on wheel bearings and explained all of this to ***************. ************** noticed that the car had other issues as it is an older vehicle and also explained this to the customer. We have rectified any concerns the customer had on the brakes or wheel without any validation that the work was due to us. We have done everything to satisfy the customer even with knowledge that he has had brought the vehicle to other mechanics and have no idea what has been done after leaving our location. As we explained to the customer that fixing brakes or putting on new wheels will not fix all of the issues with the vehicle as it needs additional repairs that are outside of our scope of work.

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19372627
  
  I am rejecting this response because: First of all I went there for my car was shacking, not for brakes!!! And when they did the brake job They forgot to put bolts in to hold them in place almost causing me to crash and that is what mess up one of the new rim. They just put the replacement rim on after gripping to them 4 timesabout how long it was taking. I am still having the same problem that I went to them in the first place. Plus the brake problem is back with the brake lights coming on and making noise too. Right after they replace the rim last week I call them and told them that the brake light just came on and the brake did not feel right. *** the manager basicely said who care we just changed the rim. Now I look at my contract and they have been over charging my debt card every month for the start in the amount of $50 and the blowing me off now. I can't afford to be paying people to look at my car or getting it fixs the right way RNR TIRES took all my money and still did not fixs the problem and now the brakes are going out which I did not have any problem with before this all started. They need to refund my money so I could get people that now what they are doing to do it right and not just take my money.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the ****************** in June 2022 and I just wanted 2 front tires replaced. After Initially decline there extra services and payment schedule. I was waiting around for them to get my vehicle in but the sales rep. kept pursuing me about getting the extra service they offered. I finally said yes after 45 minutes of him persuading me. I filled out the paperwork and agreed to have the payments scheduled to be charged on my CC over the next 4 months. It was suppose to be auto charged into 4 payment to pay off the total. My bill total for the 2 tires was $528.40 but with all the extras it came out to $671.89 But yet somehow they undercharged me in the 4 months and now I'm being charged over $1100 for 2 tires!! I've already paid them $970 because of the auto billing. I don't look at my statement every month like I should, but this place is scamming customers out of money. When I talked to there collection director ******** at the Richmond In. location she fell back to the contract I signed. Yes i signed the contract but it was not explained to me at all. When I left the building I was under the understanding that it would be paid off in 4 month for the total of $671.89. Its not my fault they under charged my card and now I have to pay the interest and fee that comes along with there contract that we rushed thru!! They are preying on people and its wrong!! They also threatened me with repossessing when I've already paid them over $200 of the agreement! They also wouldn't give me any other phone numbers to call so talk to someone else. Please look into this company what they are doing is wrong it may not be illegal but for sure immoral! Thank you for you time. ************************* ************

  Business Response

  Date: 02/11/2023

  I contacted ************************* on 2/10/2023 we discussed the situation and came up with an agreeable resolution.

  We have paid out his account and refund being processed for $197.02 this is agreeable with both parties.

  *********************

  District Manager

  RNR Tire Express

  ************

• Initial Complaint

  Date:02/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tires and wheels from them 4/2022. Made biweekly payments of $116.08 and then out of no where my first payment in Sept. changed to $117.43. On 8/6/22 I was told that I still owed $1,309.79. I was told no interest or other fees are added to this and the agreement I signed does not mention interest ANYWHERE in it. From 8/6/22-1/23/23 I have paid $1,407.81. Which is $98.02 over what I was told I had left to pay. Today I am told that I still $409. They cant explain why. They cant even explain why in Sept. my payments went from $116.08 to $117.43.

  Business Response

  Date: 02/09/2023

  I ******************************* (Store Manager) listened to the call from 2/6/23 between **************** and *********************. He called her because she was past due on her accounts, she said she couldn't pay for at least 10 days on either of her accounts. **** explained that we dont have ***** a period, and to see what she could do by about making a payment Friday. She then asked him for the payoff amount on the oldest account and he told her $409, she said thanks and ended the call, never asking him to explain anything.  In addition, she just opened a new account last month, never stating she had an issue with her existing account.The account went from $116.08 to $117.43 because of a change in state laws, which now tax Roll safe and ********. On 2-8-23 I called and left a message and also texted **************** asking her to give me a call if she has any question about her account.

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased rims from r and r tires 10 months ago for $2400 dollars and come to find they lied to me and sold me rims and tires that were not capable for my vehicles capacity. Causing damage to my car. Im 10 months into having new set of rims and tires and have to buy a completely new rims and tires for it to be fixed. I would like a full refund on them or I will have to take further actions

  Business Response

  Date: 02/05/2023

  This isnt my store. The store belongs to RIMS ***.

  ***********************

  ***************************************

  *************************************** Customer problems

  ************** 

   

   

  Business Response

  Date: 02/09/2023

  I, ************** the Store Manager spoke with Mr. ******************************* on Monday Feb 06, 2023, in reference to the wheels and tires on his vehicle. He stated that he was told they were the wrong size tires and rubbing the inside of his car.  I asked the customer if he could come into the location so we can further look at his concern. He advised he could not at the time,  but will send over pictures of the tires.  After looking over the pictures that ******************** sent over it was determined by the uneven wear on one of the tires he has an alignment issue.  He advised me that it was only on one of his tires and he had just started having issues with the wheels and tires.  Upon looking further into the matter ******************** bought the wheels and tires Oct 07-2021 and never came in for the proper maintenance i.e., rotation and balance or alignment or Alignment check.   Im including pictures of the tires which shows alignment wear of the tires and documents on dates on which the wheels were installed.

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18895410
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tires from this business and opted for the six months same as cash. I made my payments on time until my mother, who lives in ******** **, fell and broke her hip and I had to go stay with her during her recovery. I stayed with her while she was in the hospital and then drove back and forth several times when she was moved to a rehab facility. So I could go back to work, my daughter went and stayed with my mom but I continued to drive back and forth to check or things and to make sure she was getting her meds and to help with housework grocery shopping etc. during this time because I was spending so much money on gas etc I fell behind on my payments to rnr. They began to harass me relentlessly calling over and over again leaving threatening messages that they were going to come repossess my tires. They also begin texting me so I finally texted them back. I hadn't missed but one or two payments at the time and I had actually began making payments again. Every day they would call and text demanding payment and the amount owed always changed. I told my mother about what was happening and my poor mom made a payment for me and then they started calling her. Toward the end of the 6 month plan I got a call saying it was almost up so I called to see how much I owed to close the acct out. By my calculation it should have been around 100 dollars but they said I still owed 370. I paid what I could but I missed the deadline for the 6 month same as cash by 17 days and when I went in to pay it off they said to pay it off I needed to pay a little over 200 which I did. Then they told me since I missed the deadline for six months same as cash I now owed almost 800 more. Now they are coming to my house and again threatening to repossess my tires. I told the guy yesterday that I got paid last on Dec 21st and that I wouldn't get paid again until Jan 28th and that I wouid pay something then. He told me if I didn't pay today they were taking my ties. I have paid ****

  Business Response

  Date: 02/21/2023

  Our Regional Manager has reached out to this customer on 3 occasions, in hopes of resolving this complaint.    To this point, we have not received return correspondence.  We are eager to resolve this issue when the customer is available to do so.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tires on a payment plan from r&r tires and *********** it was paid off early I didn't miss a payment one paid $1,000 and something dollars for four tires they were supposed to give me an alignment with this purchase what they did not because their machine was broke down they also were supposed to give me roadside assistance under the warranty they also did not do that when I called for the roadside assistance after losing a tire I was told that they do not have roadside assistance and never did so I had to take care of the situation my own self I then took my car into r&r the girl at the front desk told me that she could help me and I left my car missing a whole day at work I left the car the next day I come back for my car the tires had not been changed she told me she was still working on it and she would get a hold of me in a few days that the tires that I was sold had set up in the rafters for a year and they shouldn't have been sold to me she didn't contacted me a few days later she did contact me a few days later told me to bring the car and she got an approval when I came back for the car the second time only three tires had been changed I questioned why she then told me only three of the tires to be changed the fourth one had to wait until the wearer come down on it then I would have to bring it back in and they would replace it I also forgot to tell you that before she got the app the replacement on the tires after telling me they were dry rotted unless I could prove to her that when I got oil changes that my tires were rotated time so I let her talk to my mechanic and my mechanic let her know that yes they were so then she decided that she could change the tires but then told me that before tire would have to wait until the where was down like the others so I did that I didn't understand why they did it that way neither did my mechanic but at this point I was just so tired of all the reasons why they shouldn't change my tires and couldn't that I just did what they asked and that being said I almost wrecked I had a blowout outside of Mount ****** on the side of the highway almost taking another out which had a little girl in the car and she stopped to help me change the tire out I didn't take it into r&r where they refuse to do the fourth tire saying that they couldn't change it because there was something wrong with the alignment which caused the tire to wear on the inside and they didn't cover that that is not what she had said the time before she said wait for the tire to wear down like the others and then she can replace it also I've been asked her to make a handwritten statement and she did that what's really super funny about the whole situation is they were supposed to do that alignment alignment you know the one I told you about in the beginning that they never did because their machine was broken supposedly they are very just honest and displeasing when you spend lots of money like I did counting on them to do right and yet they lie and was dishonest and thank God I didn't get hurt in the accident and not to mention all of 3 days I missed of work because of that and their shenanigans I make $200 a day I can show you that it's the principal of what they should stand for

  Business Response

  Date: 01/26/2023

  To whom it my concern, 

  We have reached out to this customer and are now awaiting a return call, this matter is taken care of from our store level.  I have reached out personally to make sure the customer is satisficed and just awaiting a return call at this point. 

  Thanks 

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18827339
  
  I am rejecting this response because:

  I haven't heard from anybody I need a number to contact there was nothing left on my machine.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/27/2023

  I called Ms. ****** and left her a voicemail yesterday, unfortunately I was not available when she called me back and she had left me a voicemail.  I returned her call today at exactly 2:15PM and left her another voicemail and will be awaiting her return call.  Our main objective is to take care of the situation and look forward to addressing the issue.  My direct number is ************. 

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18827339
  
  I am rejecting this response because:

  I did get a phone call and a message was left I responded back with a message left to a man named **** for r&r tires he has not returned my phone calls yet.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18827339
  
  I am rejecting this response because:

  I did get a phone call and a message was left I responded back with a message left to a man named **** for r&r tires he has not returned my phone calls yet.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/08/2023

  I spoke to ***** this morning and this situation is now resolved. I offered ***** that we will be more than happy to offer a discount toward her next tire and a free alignment when she is ready for one.