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Business Profile

Tire Dealers

RNR Tire Express

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for RNR Tire Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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RNR Tire Express has 70 locations, listed below.

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    Customer Complaints Summary

    • 220 total complaints in the last 3 years.
    • 89 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I brought my tires for my 04 Benz .they told me it would be 900$ I said ok they told me if I had any problem at any time with my tires they would be replaced with no questions.i have gone back several times they didn't balance my tires,now they plugged one tire I asked for all of them to be changed now I'm on 4 ball tires .I think they sold me used tires at a new tire price.still waiting on a tire to be ordered in .and no one can tell me my total owed

      Business Response

      Date: 11/08/2022

      Our Regional Manager reached out to this customer in an attempt to help understand and resolve the matter.   This customer committed to two separate appointments; however, he did not show up to either, or called to reschedule.  We replaced two of the customers tires through our customer benefit program.  At this point, the customer should set up an appointment with our Regional Manager that best fits in his schedule.

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 tires sometime last year. Leased to be exact. When you lease them to own them it comes with a liability and damage waiver. The waiver acts as a safeguard in the event that anything happens while you're leasing the tires. I paid them over $1,500 in payments for the tires so far. I have had tires go bad on me after getting the original set of 4. Instead of honoring the waiver they acted like it and started me on a new account for another tire. I have more than paid for the set of four and I feel like they just want to bleed me out of all my money and keep me in what seems like a never ending contract with them. The tires are poor quality. And constantly go bad. I am now being sued for ***** in court for tires that aren't even worth it. The vehicle that I had a on is gone. I had a blow out and subsequently lost control. I was unable to get the tires back to them so now they are suing me. This company is a joke and they prey on people who really can't afford to buy outright. I wouldn't recommend them to anyone

      Business Response

      Date: 11/07/2022

      My understanding is the customer wrecked the vehicle and refused to provide any proof of loss including any photos, claims report, police report, or any other proof of incident, in order to waive his liability. His reasoning as I understand it is he did not want to file an insurance claim, or police report, or for there to be any record of the loss or accident. Once he made us aware of his alleged loss as a result of property damage, and his unwillingness to provide documentation, we non- suited the case, and wrote off the account balance. It is our belief the matter has been settled in favor of the complaintant, and furthermore, we admit no wrongdoing here, rather only taking care of a customer.

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RNR Tire Express put me in new tires and wheels back in March of 2023. They didn't have any wheels that fit my truck at the time. They offered to put me in universal wheels and told me I can switch them out at anytime for different wheel. They failed to mention that putting me in different wheels would start my contract all over and would have to finance all over again on different wheels. So the money that I was paying would go away and wouldn't count on any new wheels I get. So with that being said, I didn't want to start all over on a payment plan. The wheels that they put me in are universal and actually don't fit my truck. Now my truck has had nothing but mechanical front end problems due to the universal wheels. The first incident was my wheel fell completely off almost causing an accident. I called RNR Tire Express to let them know that my whole entire wheel fell off my *********** had two small children in the car. They told me they could tow it to their shop but I would have to pay for any repairs that it needed even though it was nothing I did to the vehicle. It turned out that the wheel broke my studs on the passenger front tire, now needing a whole new wheel hub assembly. Then I ended up getting a flat tire. I called RNR Tire Express and told them about the flat and they said they wouldn't help me until my balance was caught up, I couldn't pay my balance due to the first repair costing over $800 to repair. I finally got my balance current and I wanted them to fix the tire and rotate my tires and to check to see how they were doing since the first repair. They told me my driver side wheel hub assembly was broke too due to the studs breaking from the wheels. And also mentioned the lower ball joint going out on the driver side. They gave me an estimate on how much it would cost to fix the damages. I asked why this keeps happening and they didn't have an explanation. I'm going through wheel hub assembly's and they are unwilling to put me in different wheel

      Business Response

      Date: 10/29/2022

      Many of the allegations in this complaint are not credible and in some instances the customer has agreed they are exaggerated or not correct or complete.  However, we have been in touch with the customer and regardless of fault, we believe we have worked out a solution with her that she is satisfied with and will get her back on the road and driving safely.  If there are any further concerns, please contact us, thank you.

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tires 60 days ago $$5,000 worth 60 days later my eight ply off-road mud tire had a defect in the sidewall they said the tires had full warranty roadside assistance entire replacement for damage beyond repair they set me up for financing they said the type of financing that I was approved for snap financing canceled and nulled all warranty to my tire I was never informed that I was buying tires without warranty and service refuse to fix my tire I feel I am owed $700

      Business Response

      Date: 10/04/2022

      We have received this complaint and would like to resolve any matter, however, we do not use snap as a means of financing and do not have a store in Lake City. If possible please provide the location of the store the purchase was made so we can further research this matter

    RNR Tire Express is NOT a BBB Accredited Business.

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