Complaints

This profile includes complaints for RNR Tire Express's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RNR Tire Express

  13922 Monroes Business Park Tampa, FL 33635-6370

• 

  RNR Tire Express

  5804 34th St N Saint Petersburg, FL 33714-1208

• 

  RNR Tire Express

  7616 W Hillsborough Ave Tampa, FL 33615-4106

• 

  RNR Tire Express

  6733 103rd St Ste 35 Jacksonville, FL 32210-7135

• 

  RNR Tire Express

  3500 Main St Ste D Moss Point, MS 39563-5104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year ago my boyfriend purchased tires from rnr, at first the worked with us when covid happened and we were struggling, but now its disrespect and harrassment..for me..and its not even my account..they text my phone up to 10 times a day..try and withdrawal at least 8btimes a day..call threatened to put my car on blocks if they dont get a payment..repossession..he was 4 days late..i called them told them that he was working out of like he does evey month and i make the payment for him..this month his daughter was a victim of a violent crime so he is still out of town..they called me and texted me because i live in the house hold..threatened me and disrespectful to me..irs not even my account a man named **** from the **************** store yelled and threatened me..i asked for corporate info he refused..a few minutes later a man named ******************* called said he was corporate yelled and threatened me..keep in mind the bill is only a few days late..saying he is gpung to put my car on blocks..watching my house for my car.the repossession team is all over ***************** and they will find my car and repo it..i have nothing to do with my boyfriends bill..my car has nothing to do with his bill..i was trying to help out since his daughter was in icu..they changed my card over 7 times a day....overdraft my account and saved all my personal information when i paid his bill a few times... they lied and said they were corprate but refusedvto give me a number or adress i had to contact an attorney for rhe harrassment..its not even my account..

  Business Response

  Date: 06/12/2023

  BBB complaint
  
  
  To whom it may concern,
  In regards to the recent complaint, the person making the complaint is not the account holder with our store. In regards to the account being past due we were trying to reach out to the customer but had reached his wife due to him not having his phone and it being in her posession. We had expressed our sympathy to the incident the customer's daughter had been in and offered a lower payment value to be paid by 5/20/23 to keep the account current so that it would not escalate to repossession of our merchandise. I have spoken to both parties listed in the complaint and we never told the customer we would take her vehicle nor have any of the staff been to her residence to pick up the merchandise or make contact with the customer. ************ is our regional director over our past due customers and works at the corporate level, this is why another number was not provided to her for corporate. We asked the woman we spoke to many times for a way to contact the customer directly so that we could resolve the account with him. She stated she had both his personal and work phone and didn't have a way to reach him. In regards to the payment she said was attempted on her card, when a customer calls in a payment we ask if they would like to save the card details on file and this was agreed upon at one time and because the customer is on automatic payments the system automatically runs the cards on file when the woman who placed the statement asked us to remove her card from the account to keep that from happening we did. Since the complaint we have worked out a payment for 5/24/23 on the account with the woman who made the complaint.

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the time I got the wheels and tires from this place they have continued to harass me on a daily basis I had initially agreed to a 60 some odd dollar a week payment which ended up being 104$ a week I have told them that I get paid on Wednesdays or Thursdays and have consistently made my payments, they always try to take another payment however on the following Saturday, and they attempt to charge my card several times a day. I contacted them this week and told them that I had experienced a family emergency and would pay my regular payment this coming week $104 they respond with that will not work they need it by this Saturday at noon I would like to keep the wheels and tires but this place is harassing and not compassionate to their customers at all, my purpose is to see if the bbb as a third party can help me negotiate a different payment amount and some leniency on my current situation, otherwise Ill just take the wheels and tires back because I do not need this kind of headache.

  Business Response

  Date: 05/26/2023

  As a company we do apologize about any miscommunication from the signing of your contract. However, after multiple attempts to collect payment and to get ahold of you to rectify the payment, it deemed unsuccessful. As a company we do not intend to harass any of our customers, but only give opportunity to get your account out of the delinquent status and set the remainder of your agreement up for success. After multiple missed calls and text messages, our collectors deemed necessary to collect our product. RNR apologizes that we were not able to have success as a business relationship. To protect our assets, we do have a contract to fulfil to where if you do become seven or more days past due we do have the right to recover our property.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my brakes done on my ****** Titan at RNR Tire Express on April 3, 2023. Approximately 3 days later I began hearing a strange noise coming from underneath my truck while driving. I took it immediately to the shop to have it checked out. The technician found a missing caliper bolt was the issue. Upon further inspection, it was discovered that a second bolt was also loose. I watched the technician remove the bolt using only his fingers. I was told that they were sorry and that if I spent more money with them in the future I would receive 25% off of my next purchase. This was a mistake that led to the damage of my front passenger side rim. I do not wish to spend any more money with this shop. I dont feel like they should be let off of the hook for a careless mistake that couldve costed me and my family our lives. Please help. Thank you. v/r *************************** ************

  Business Response

  Date: 05/01/2023

  Store contacted customer. They have fixed brake issues and replaced customer wheel free of charge. Customer seems happy at this point. No further issues. 

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You I purchased some tires from rnr express tires and a extended warranty on the tires and they won't warranty the tires no more and the warranty doesn't expire till next year also when I purchased the tires I was told I bought run flat tires and they were not.Dow the manager would not do anything for me but tell me he won't warranty any more tires and since I paid them off he won't help me

  Business Response

  Date: 05/05/2023

  Our Regional Manager, ************************* reached out to *********************************  They were able to reach a mutually agreed upon solution.  We will replace two punctured tires.  This will bring ******************** to the maximum dollar amount provided for in his warranty and there will be no further warranty available for any future issues.

  *******************************

  COO

  Rental Concepts LLC DBA RnR Tire Express

  ************

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a contract on November 12, 2022 for the purchase of tires from R&R for $1,365.00 and my payment dates we step to be on the 10th and 25th of every month. After leaving the store on the 12th they changed the contract without my knowledge and doubled the purchase price of the tires. When they changed the contract they also changed the payment dates which in turn has caused me to have several overdraft fees not only for the tire purchase but also causing other items to become overdrawn. When I came to realize that this has occurred I contacted the store and try to get it resolved on April 1, 2023 I was told that they would fix this. Today April 7, 2023 I had a charge from them for $205.00 which is almost double my bi-weekly payment. I also noticed 7 $1.00 charges from the company dating back to March 31st. I went to the store and informed the person there what had happen and he stated he knew of the situation. Apon talking to him about it I noticed that the contract had remained the doubled price and was dated April 1, 2023.

  Business Response

  Date: 04/26/2023

  We connected with **************** over 30 days ago regarding his account with us. We made arrangements with him regarding his payments on his agreement. When we alerted him that we received a complaint through BBB concerning these issues, he remembered that he had filed it. He told ** he had made the complaint with the BBB before we had worked out the arrangements with him. **************** is satisfied with our arrangement, and happy with our service. He assured ** he would withdraw his complaint with the BBB today. We value ************************** business and look forward to serving him in the future.

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE REVIEWS ON ****** ARE FAKE.. REVIEWS ARE FAKE.I would never and I MEAN NEVER DO BUSINESS WITH A COMPANY THAT TAKES TIRES AFTER BEING BEHIND 2 WEEKS. THAN THEY ARE EXTREMELY RUDE. ***** THE MANAGER IS AN A****** AND WHEN I TRIED TO PAY ONE WEEK HE ACTED LIKE THEY COULDN'T TAKE MY PAYMENT. BUT HE MADE IT HIS BUSINESS TO COME TO TAKE MY TIRES. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. ALL THE MONEY I'VE GIVING THEM AND THE ONE TIME I MISS A PAYMENT AND SPOKE WITH THEM MULTIPLE TIMES THEY COME TAKE THE TIRES.

  Business Response

  Date: 04/18/2023

  Issue resolved.  Customer account is in good standing.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to RNR on *********************** in ************, ** (store #****) for a set of tires. I was approved for a new set of tires. At the time I was working 2 jobs but was laid off from one. I called (mid-late December) and spoke with ****, telling him that I was laid off and couldnt afford to pay $100 every two weeks and asked to negotiate the payments because I only get paid on the 1st and the 15th. He said he was going to speak to him supervisor and see what he could do. I still havent heard anything back about a new payment plan and Ive mentioned it several times when making payment. They will make several attempts throughout the day to charge me card (at lease 8 or more). The notifications comes to my phone and email each time. They send threatening text messages to my phone about having me arrested for theft. I strongly feel this is against the law and they must be stopped. How are you a business, servicing the public and treating your customers like trash. I asked **** would he email me the payments *** made and the balance on the account, he started searching for words and told me no, no I cant do that. Im not allowed to send sensitive information over the phone but you can come in. I added up the payments made on my own and have paid $845/$846 since November 2022. After making payments , communicating and asking for the payments to be renegotiated, Im not understanding why they are not willing to work with me. With the calls, constant card swipes per day and the threatening text messages I feel harassed. Im not running from my responsibility, ** just asking for a little help, understanding and to be treated fairly. Im very sure harassment is against the law, and seeing that I last paid $60 on March 15, 2023, lieing to the police about me steeling is against the law also.

  Business Response

  Date: 03/29/2023

  This customer had a meeting with our Regional Manager.  It is my understanding that the two sides came to an agreement.  This customer has the cell phone of our Regional Manager and is welcome to call him with any issues in the future.

  Customer Answer

  Date: 04/10/2023

  Good morning. I am contacting you again about threats from RNR Tires on ***********************, ************, ** *****. Since I last contacted the BBB, I have spoken to ***** **************) about a new payment arrangement. They are very aware that I am paid on the 1st and 15th. ***** and I came to the conclusion of $75 on both pay days. I made a payment on Friday, March 31. From my understanding everything was okay until I left for a vacation for my wedding anniversary (4/3-8). I HATE that I EVER started business with this company. They have been rude, harassing bullies and very stressful to me. Im sick of this company and its employees. Something MUST be done with them. Im sick of being harassed, the threats and this company all together. I want my original 4 Michelin P235/65/R18 tires and they can have their product back. The rims came with my vehicle and does NOT belong to RNR Tires at all. God I would love to *** them for all of this. I HATE THIS COMPANY ! I want this to end today, this contract, the threats, the bullying and harassment.

  Business Response

  Date: 04/13/2023

  This customer had a meeting with our Regional Manager.  It is my understanding that the two sides came to an agreement.  This customer has the cell phone of our Regional Manager and is welcome to call him with any issues in the future

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed wheels and tires with the the ***** ***** location in September 2022. Interacted with the manager named *** who assured us they always worked with customers and were a family friendly company. Was assured that if there was ever a repossession they would put other wheels and tires on. I had my wallet taken so was waiting on a new debit card and ended up being a week late on one payment on the entire seven months I was financing with them. They said they would have to go to collections which is fine. But they started contacting references that I didn't give them and blatantly lying, they gave my father a fake name for me to verify information and at one point even called my pastor and told him I applied for a loan and they needed to verify my address. When my pastor called back it was the manager I had just spoken to hours before hand about my understanding of the need to repossess. I understand that when you can't make a payment things go back, I have no issue with that. I do however take issue with a company telling lies about me to family and associates when I am staying honest and transparent with them.

  Business Response

  Date: 03/22/2023

  I looked into this complaint by contacting the named employee in the complaint- "Ben".  I confirmed that we only contacted listed references - authorized by the release on

  the rental order form.  We do not discuss account information with any 3rd parties, we simply ask them to have our customer return our phone call as we were having

  a hard time getting ************** to return a phone call or keep his appointment to come in to the store to resolve the matter.  There would be no way possible for us to 

  "contact references that were not given to us."  We have a signed rental order form, rental agreement, as well as all the addendums on file.  When references ask what

  we are calling for they are reminded that they were listed as a reference by the customer, to be contacted in the event that we cannot reach the customer- nothing more than 

  that.

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19631678
  
  I am rejecting this response because: I have kept in contact with them. I refuse to be villainised when they have poor business ethics I will submit a request for my phone records to the phone company that I use and that will show that I have continued to be in contact with them. Ive even given them a day that I would be able to make my payment and still they would continue to call me everyday just for the same response. Ive been a 100% payer the entire duration of the account with RNR and after 1 payment missed they will harass you everyday and the references while even telling them lies to verify my address when they already have my address and not once asked me to verify my address while I was on the phone with them. It was even difficult for them to give me my account ID so I could do online payments. I no longer feel comfortable with giving them my debit card over the phone as they will just take a payment out without permission to do so. I use to get a call every payment to be sure they could take it out. But it then came to a point that they would pull it out on their own the company is crooked and will continue to be I refuse to continue business with them I want the account closed with them they can have their product back.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/24/2023

  There was no intention to vilify you in the last response ***************  I just responded with the facts of the situation.  Our stores do not contact references unless the customer is doing one of two things: Not answering phone calls/Not returning phone calls

  I've seen that your pay history is very good, and I understand being upset that references were called as this is probably the first time it has been done.  The store was aware of a lost/compromised credit card being the issue keeping you from making the payment and that is completely understandable as well.  That is why they took an appointment for 3/18/2023 (a full week after the expiration).  The lease agreement you signed does not have a grace ****** (for any reason) and when that appointment was missed, of course they would have called again!  If you check your copies of your paperwork when you got the agreement, you'll see the credit card authorization that you signed and we have on file as well.  So to allege that the store just runs cards without authorization is simply false.  You got my attention, and I'm absolutely willing to work with you to get you back on track.  I would be more than happy to have a phone conversation with you to resolve everything.  In fact, that probably should have been attempted before coming here if we're being honest.  We don't work for the BBB, they have 0 authority over our business.  I'll be in the ******, ** store if you would like to talk.  Just ask for *************  I hope to talk to you today sir!

  Customer Answer

  Date: 03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Update to a previously filed complaint. Company refused to honor its replacement agreement that I purchased, and did not replace the tires they caused damage to. I filed initial complaint with BBB in February of 2023. Am filing an additional complaint with **************** and pursuing issue in Civil Court.

  Business Response

  Date: 10/18/2023

  Good morning,
  We have reached out to this customer and left voicemails on 10/9/23, 10/12/23, and 10/18/23 to see if we can help resolve the issue. At this time, we have had no response. If the customer would like to speak to us about the issue we are happy to speak to them anytime at our customer concern number: **************.
  Please let us know if there is any other way we can reach out to discuss this matter. Thank you! 

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Feb. 28, 2023 *$50.00 Deposit *replacement tires and wheels *received equipment not fit for my vehicle *the representative has stop responding/communicating with me after I inquired about my refund *I have returned incorrect wheels, tires and spacers for my vehicle to ********** location *I'm requesting my refund of $50.00

  Business Response

  Date: 03/16/2023

  A refund regarding this complaint was issued to ***************************** on 03/02/2023 and she visited the store on 03/07/2023 to pick it up after calling her for several days with no response.