Complaints

This profile includes complaints for Richman Property Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Richman Property Services, Inc. has 82 locations, listed below.

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  Richman Property Services, Inc.

  4350 W Cypress St STE 340 Tampa, FL 33607-4175

• 

  Richman Property Services, Inc.

  1704 Clearwater Largo Rd Clearwater, FL 33756-1164

• 

  Richman Property Services, Inc.

  220 Spring Haven Loop Spring Hill, FL 34608-9405

• 

  Richman Property Services, Inc.

  1760 Clearwater Largo Rd Clearwater, FL 33756-3154

• 

  Richman Property Services, Inc.

  6900 Aqua Vista Dr Zephyrhills, FL 33542-2507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Richman Properties regarding their handling of my recent application for senior housing at ****************** Apartments. I am deeply concerned about the way my application was processed and subsequently declined, as well as the lack of response from their office personnel despite my numerous attempts to contact them.Here are the key details for the application for ************* **** in ***********. 1. **Application Timeline:** I submitted my application for housing on July 10, 2023. After being placed on a waitlist, I received an offer and was conditionally approved for a place.2. **Conditional Approval:** The conditional approval required additional financial support, which I promptly arranged to fulfill.3. **Unexpected Decline:** My application was declined due to a high income value that supposedly exceeded their limit, a reason that contradicted the earlier conditional approval.4. **Communication Attempts:** Despite multiple attempts to contact the office and individuals involved in my application, I have not received any response from Richman Properties.I kindly request that the Better Business Bureau investigate this matter to ensure my application was processed correctly and fairly. I hope for a swift resolution and the opportunity to secure housing at ****************** Apartments, as initially approved.Thank you for your assistance in addressing this complaint.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are con artists they will collect all your information and will request the same information over and over again after you have provided it. When you called nobody never answer or the voicemail is disabled. The one time I got a human she told me who was handling my case and transferred me to their voicemail I left multiple messages to let them know the information they keep requesting I sent multiple times. They will keep sending repeating emails requesting the same information instead of verbally reaching out. They are collecting application processing fees of $88.95 with a convenience fee. After some time go pass of them not responding to your emails, voicemails or phone calls they will send you email stating The status of your application Tax Credit Move In Application has been changed to Canceled. Please log on to RENTCafe to view the details.Reason: Applicant Did Not Respond If you have any questions, please contact us using the information below. We appreciate the opportunity to serve you. I responded to every email that was sent to me uploaded what they asked for on they raggedy website that half work! My application was canceled because nobody on their end did their job or followed up with the multiple voicemails I left or emails . They are collecting application fees and use them for people thats not able to pay their application fee. I dont have any evictions or shady background that will cause me not to get approved for a rental . I tried disputing the charges with my card holder for the application fee because my application was not processed. Its funny how this company can answer to banks and cardholders about funds being disputed but that cant answer the applicant. To anybody applying to these apartments do not waste your time and save your application fee if you cant talk to a live person or stay in correspondence with human about your application.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On behalf of parents, I am writing this letter to complain about our recent rental application experience with the *************** Senior Apartments in ******* **********. We would also like to seek your intervention into our application review process, and help clarify the status of our application.The move-in application with the Hayward Village Senior Apartments is for my parents, ***************************, and Mrs. ************** We are interested in renting a 1-br unit with this property. We completed the waiting-list application and filed our move-in application on 8/15/2023 in the RentCafe portal. The issue encountered was summarized as the following, while the detailed explanation of the situation can be found in the complaint letter that is attached as a supporting document below. 1. Our application filed on 8/15 was rejected incorrectly. Compliance officer ************************** need someone to reopen the rejected case so that she can perform a correct review, but leasing associate ********************************************* could not find anybody that is willing to help her reopen the case. As a result, our application is still wrongfully declined.2. The status of our application is confusing at this point. ******** record shows we are conditionally approved, however RentCafe system shows we are rejected.I pledge to your help in investigating our application, and please let us know what the issue is. If there is anything else that needs to be done from our side, please feel free to let me know via telephone *************** If the issue is not due to us, please reconsider our application and approve it.

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant of **************** Apartments, located in ***********, *******. I live in Apt 303, Building 5. Address: *************************************************************************************. My best friend, **************** ******** leased the 2-bedroom apartment and months after he was living in the apartment, because of health issues, I've made the decision to move to *******. The original contract was signed just by my best friend, because as I mentioned before, I've moved months later with my dog, a white chihuahua, I n the original contract no animal was included. When I moved to the apartment, I spoke to the manager at that time, and she told me that no changes had to be made to the original contract, just made the $500 pet deposit and that's it. Since the last two renewals of the contract, I'm not living there anymore nor my pet. I went many times to the office asking for my pet deposit and the administration is giving me excuses and claiming that they can't give me my money back because my best friend still lives there. I think that this is an arbitrary decision because my pet wasn't included in the original contract. I've called many times to the main offices of Richman Property Management, and nobody answers, just a recorded message asking to leave a message but no response. I've sent emails to them, no response.

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is *************************** been resident from grande oaks apartments since 2020 .. last may they increase the apartment from ***** through **** for July so I went to a make a payments by wipes they only take **** by wipes only I went to the website to make the short amount 101 payment he didnt went through so I go by amscot make a payment drop it to the office by July 4 I still have the money order on July 4 they wont take the payment instead the manager in the office want to charge a late fee of 100 $ for pay on 5h even I had my money order for July 4 .. Ive been calling Managment central been there nobody wants to help me out .. please call me phone number ************

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lady in the front office is still not at work during business hours for the second day in a row at brandywine apartments, do yall pay her to do nothing? someone should be in the office during hours of operation because whats the point of having hours posted & you dont work those hours.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The leasing lady is horrible at her job & is never able to do her appropriate job, she needs to stop taking out the visitors in the apartments & actually do her job in the office, she needs to be in the office when the time says theyre open, they have been open since 10 & shes not in the office like always im confused does she work from home or in the office & if she works in the office she needs to be there at hours of operation theres no no excuse

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6 a fire occurred in the apartment right above my apartment 302 . Causing extreme water damage in my apartment . Leaving my carpet ,my childrens bed and , couch soaking wet, I have contacted the office numerous times about moving me to a different unit. They had us in the apartment damage apartment for a month .myself and my two children that are under three. Became ill and had to go to the doctor for respiratory problems. Before moving me to a temporary unit , she told me it is only temporary and the unit did not have water when we moved it has been three months now, and I still do not have a permanent apartment yet. They are demanding I still continue to pay the full amount in rent which I have.

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We physically vacated the apartment unit we rented from Richman Property Services, Inc. on 1/19/23 due to uninhabitability because of second hand smoke in our unit, which Richman Property was not able to resolve. In our email to Richman Property on 1/19, we wrote, "Because of the short notice we received about Management's inability to resolve this health and safety issue within the coming months, we are struggling to find viable housing options and sufficient child care so that we are able to pack the apartment. We do require some time to pack, find a moving company and relocate to a new location, which is why we will be removing our belongings no later than February 28th." On 1/27/23, we received an email from Richman Property stating, and I quote: ""We will be releasing you from your lease effective 1/31/23 without any penalty." However, we still have not received the full amount of our security deposit back, but instead received a check for only $119.03.Under ************** law, Richmond Property had 14 days to return our security deposit from the time we vacated, less any specifically itemized deductions. To be clear, no itemized deductions from our security deposit have been communicated, and at the time we vacated, the staff member who performed the walk-through noted no issues with the unit.In addition, we notified management on 2/1/23 that we were vacating our unit on 2/25/23, which we did. We received verbal confirmation from a staff member that management would be able to accept our keys on 2/25 and on the day of 2/25, a member of management verbally stated that he would be able to accept our keys. However, when I attempted to leave the keys that afternoon, the staff member refused accept them because he was not appropriately trained to conduct the walk through. At a minimum, we should not be charged for the three days (2/26-28) in which we had vacated the apartment but management refused to accept our keys due to error on the part of management.

• Initial Complaint

  Date:06/02/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment today, paid the application fee and deposit, then was immediately denied tenancy, upon submission, due to bankruptcy 3 years ago. Allegedly, I will be refunded the deposit money, but I will not be refunded the application fee. Yes, that caveat was disclosed but the criteria for renting were not disclosed anywhere on the application, website, or by the rental agents. This is outrageous. My credit score is in the 700s, I have no debt, make a good income, and have had no problems renting from my two previous apartment complexes. I offered to pay an extra security deposit but was told by the apartment manager that the screening company (*********) makes the decision, not the apartment manager or company. Then, I was given the phone number of *********, which had a telephone system that referred me to their website to dispute their credit report, then hung up on me.