Customer ReviewsforRichman Property Services, Inc.

So. My rent is jumping up $144.00 dollars. I received a paper notice that my rent would go up by ***** on 5/16 for a pro rate but 6/1 is will increase to1,455.23. So you mean that a low income can charge you twice for increase to rent on low housing? Pro rate then additional charge. from 1311 to ******* ? This isn't right. This does not include water or sewage. Can someone help me understand this?

Worse experience ever ! Moved my parents to one of the properties in *********, *******. The condition in which the apartment was absolutely disgusting! Dont even know where to begin, from the paint job to the dust to the lack of communication in the front office and the list goes on and on. Front door would not close all the way. If our POD wasnt delivered there we would have cancelled everything. We werent able to sign *** see the lease until move in day at 1pm. We want to cancel the lease and get our security deposit back. They took of advantage of the fact that we were out of towners and my parents are retired. They should not be living in these poor condition. Regional managers and property managers do not return calls.ATTENTIONE MEDIA: PLEASR REACH OUT TO GET THIS STORY MORE ATTENTION I REPEAT: WORST EXPERIENCE EVER!The lack of compassion is disgusting.

The administration is chaotic. The manager in charge changes very often. *** lived at ****************** for ten years and you need a crystal **** to know who and where to call. Lots of telephone numbers no longer in service. The only staff members who do a good and constant job are in Maintenance, **** and *******. The new little guy at the downstairs office is at best passive/aggressive and dismissive. Paying the rent is an electronic ordeal! Go ahead, ask for help I dare you.

Made the mistake of living in one of their properties. Cannot stress it enough to those who are unaware - avoid this company and their properties! The staff at the physical apartments are all rude and incompetent and the corporate office will never return any phone calls or emails. So if you ever have an issue or simply need some clarification good luck. This company could not care possibly care any less.

Maintenance and Corporate has no urgency when it comes to unsafe environments such as AC unit dysfunctions or MOLD growth. I've tried to get this resolve with management but no one wants to communicate and solve the problem that most of my community is suffering from. Property- THE SHORES

I have tried to reach corporate office regarding rent payment as stated in my contract. I have left several messages with no response. I see that they are not BBB Accredited

I have been trying to reach someone in ******* for 2 weeks about a refund I am entitled too from my security deposit in their ******** *********** units. I was told to call back by ******* . Its been over 30 days and its required that they have to refund my deposit. Now I have to go to small claims court about this matter and hope the magistrate gives me double for my trouble! Not to mention the property manager ****** is totally blaming the accounting department in *******. Its been almost 50 days and I still havent received my refund which it clearly states its been completed 11/02/2023

My scheduled move in date was pushed back multiple times because they were unable to get our original houses electricity on. We moved in to our second option and we didnt have hot water for nearly 2 weeks. We then reported the vinyl being lifted and they told us we were going to be charged for that as well right at move in. none of our bathroom tubs are caulked so any water that gets behind that will eventually cause mold. not to mention that the water has no filter whatsoever and the amount of bleach in our water makes my eyes burn while showering or washing our dishes. Then we found out our washer vent was broken from the date we moved in and we had to use a units washer and dryer across the property for nearly 3 weeks. our garage door wasnt installed from the day we moved in and we had 3 different vendors come out to finally realize they never even installed the electricity to it. This got fixed on our 4th month living there. All of our door k**** have fallen off. Our whole downstairs flooded twice due to their plumbing issues. nearly half of ************** have had this issue already. If you would like privacy in your downstairs bathroom, please look somewhere else as theirs dont even have locks. Our toilet seat broke into pieces after 2 months of use and we were charged for a replacement even though the only people using it were 2 105 pound girls. The property managers could care less about their residents as they are only trying to lease the property to sell it. people are constantly smoking weed in their cars and stinking up the whole neighborhood. we have a dog who runs loose and into peoples backyards 2 times a day. now to top this all off i have moved out of the townhouse as i am getting married and have bought my own house and my roommates have someone to take over my lease and they have changed the whole system and will not take me off the lease. it has been over a week of asking.

If you DONT like your job then quit!!! No need to be RUDE an answer with a attitude I’m no long interested in the property I will not be spending my hard earned money an can’t even get them to answer the phone or emails NEVER in my life has it took so long to see weather I’m approved or not for a apartment an staff does not communicate with you you have to constantly call because they want answer I NEVER had that experience when I call other places no matter if I call 100 times they answer an answer my questions because that’s the reason for them being a employee right? Well they need to clear out this bunch an find some professional staff members that at least act as if they like they job an not have attitudes im moving on to somewhere that talks to me like a human an not having a attitude because you call an will be spreading the word an DO NOT RECOMMEND this complex POOR Customer service.

I had one of you guys assistance manager come to my workplace today to curse me out because I have a pet and it was giving me a hard time for my pet and I went to corporate for them so she feels like oh wow what a professional she had to come to my job to curse me out.