Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer since 2022 and always paid on time without problems.I tried cancelling the service multiple times. Every time I called, a representative of the company assured me that the service was canceled. They continued to provide services. On March 13, I spoke with multiple representatives and a manager who assured me my account was canceled after my insistence that this needed to be taken care of completely this time. They said I had to agree to one last service on March 18, 2024 and I would no longer have any obligation to this company nor would they provide any more services. They assured me that they would send an email with confirmation of this. I called again because I did not receive it within 24 hours as they promised and they assured me that it was being sent but they never did. (This happened twice) Then they charged me for an additional service in April without my permission coming onto my property. They then charged me for the service without my knowledge. When I called their representatives today, they reported that my account was never canceled, even though I was assured and confirmed multiple times that it was back in March and they are now charging me $50 for a service that they provided without my permission. I had a $0.00 balance but they added the April charge without my consent. Today when I was on the phone for 30 min to cancel the acct, they said a manager was not available.when I told them I was unfairly charged, They said they would transfer me to a manager. After being on hold again I was advised that manager was unavailable to speak to me regarding this illegal And unethical charge. And advised me that someone would be calling me and no one has called me back.This is unethical, dishonest business practice. They should be held accountable. I dont want them to do this to others also. This is a dishonest way to make money.

  Business Response

  Date: 05/14/2024

  Hi ***,

  
  Thank you for your feedback regarding this matter. We apologize for any frustration this experience may have caused you. Upon reviewing our records, we noted that although your bi-monthly service subscription was intended to be canceled, your account remained active due to separate mosquito service visits that were not canceled. Attached is a screenshot of the mosquito service appointment reminders that were sent to you via text, email, and voicemail.
  Please let us know if there is anything more we can do to assist you or clarify this situation further.

• Initial Complaint

  Date:04/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our ongoing relationship with EcoShield has been very disappointing. What was advertised as a small, family owned company, in reality, is a money grab with terrible business ethics and customer service.Back in September of 2023, we signed up for pest control to be performed every other month. A salesman knocked on our door, pitching us on a small pest control business he started with his brothers. Seemed genuine so we signed with EcoShield. (This was a false sales pitch, this guy isn't even with the company anymore)A few months later, we signed up for spot/preventative treatment for termites. Got quotes from Orkin and Ecoshield, but Ecoshield was offering 0% financing for 24 months through Greensky, so we went with them. When the technician came to service our home, he was tasked to only perform half of the work that was agreed upon in our contract. When we asked him about the other services we agreed upon, he said there was no mention of it in his work report from EcoShield. He completed half the work, then Ecoshield marked the job as complete, and began demanding payments through Greensky.After about 6 weeks of trying to get a hold of someone at the company (managers are always in a meeting when you call, that's their shtick), our service technician called us out of the blue with no appointment to say he was on our way to our home to complete the rest of the work. Mind you, we probably placed a dozen calls to the company trying to chat with someone who could rectify this issue. Never got a call back.The work was finally completed about a month ago, but now EcoShield is telling me that they no longer are "accepting" the Greensky account they signed me up for for financing. They sent me a bill for the work and then slapped a late charge on it. I'm not planning on paying them a lump sum or this ridiculous late fee. We're contractually bound to 0% financing. If a manager over there actually picks up the phone, we can begin the payment process as agreed upon.

  Business Response

  Date: 05/07/2024

  Dear BBB,
  
  Our General Manager has personally reached out to the customer and an agreement on a resolution has been reached. According to our latest notes, the new financing company, Wisetrack, is currently awaiting the customer's decision regarding a repayment option.
  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with Ecoshield after *************************** man who was in Ecoshields uniform came to my neighborhood and sold me on a package deal. He stated that the regular price of the service was $94 but for $139.00 he could get me mosquito control spraying as well as the hornet and wasp nest removal. I noticed a few months later no hornets nests were being removed and the mosquitoes were really bad. I called and was told that I in fact don't have those items on my account. I asked for a manager and explained the slick salesman ******* obviously scammed me and now I have been paying for something that costs double what I had been paying and not getting the same coverage. I have been trying since Febuary to get the issue of a partial refund taken care of and all they say is since I already paid I will not get any refund. So I am being penalized for being a good customer that pays on time. I would like a partial refund for each month that I did not receive what I was promised by the employee that was representing EcoPest. I did NOT receive the contract that was supposed to have been sent and no employee can verify that I received it. I have been SCAMMED by this company as it appears many others have as well.

  Business Response

  Date: 04/15/2024

  Dear *****,
  
  Thank you for contacting us regarding your concerns, and for giving us the opportunity to address them.
  
  Upon reviewing your account, we confirmed that all sign-up procedures were properly followed and documented. The Service Agreement, which you reviewed, signed, and received via email, clearly outlines all pests that are covered under our service. Currently, we do not have any record of concerns raised during your three-day review period regarding the additional service for stinging insects.
  
  If there is anything specific you would like to discuss or if you have further questions, please let us know. We are here to ensure you have a thorough understanding of your service agreement and to assist with any further needs.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023 I sold my home at **************************************************************************************. EcoShield is charging me for service to the home in September 2023. I did not own the home. The new owner felt the service was very poor and he did not continue service. I have spent more than 2 hours on the telephone with this group and they will not issue me a credit. Their service is terrible and so is their management.

  Business Response

  Date: 04/02/2024

  Hi ****,

  Upon reviewing our records, we've noted that there has been a single charge of $149 for the initial service visit at ********************************* To assist us further in resolving your query, could you kindly provide a copy of your bank statement indicating any charge in September? This will help us to thoroughly investigate and ensure any discrepancies are promptly addressed.
  
  We appreciate your cooperation and look forward to assisting you further.

• Initial Complaint

  Date:03/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and cancelled this service after 6months due to fleas in my home. It was so bad I had to bomb my interior, hire outside ***************** there sending me a cancellation fee of 160$. If they had done their job appropriately I would not have had to endure the misery of living with flees for weeks on end as it took to eradicate.

  Business Response

  Date: 04/02/2024

  Dear BBB,
  
  We appreciate the opportunity to address the concerns raised in the complaint by the consumer. It has come to our attention that the issue pertains to fleas; however, it is important to note that our Bi-monthly *************** Agreements do not include treatments for fleas. For your reference, we have attached a copy of ************************ agreement.
  
  We hope this clarifies the scope of services provided and resolves any misunderstanding regarding the coverage of our agreements.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** and my Account No. is ********** started our pest control service with EcoShield Pest Solutions in May 2022. In February 2023, we heard noise from the attic, so we called EcoShield. On February 23, 2023, they offered to seal all the openings from the outside for an extra amount of $500. We made the extra payment and after a few days, we still heard the noise from the attic. The technician from EcoShield used to come back and forth to check if there are any mice at the two openings leading to the attic. He found 2 mice and 1 big squirrel. We found out that when EcoShield sealed the outside they kept the mice living inside. Then, we had to check the attic and found the whole ductwork is torn. When we contacted EcoShield about the problem and sent them the pics, they asked us to get a quote for ductwork replacement. We called another company ***************** Systems) and got a quote of $6,500. On December 12, 2023, we sent the quote to EcoShield, but they did not reply back. Since this is not our problem, EcoShield must pay this amount so we can replace the ductwork. Before this problem, the ductwork was not torn at all, and it was getting worse because the mice were living inside the attic. Until now, we still hear noise from the attic.

  Business Response

  Date: 04/06/2024

  Hi ****,

  Thank you for providing this information and your feedback. Your feedback has been escalated to management for review, we will reach back out with a response.

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21442957
  
  I am rejecting this response because:

  The only reply from the business was that my feedback was escalated to management!

  
  

  This is not the expected resolution of the issue. The company asked us back in January or February to request a quote from another company to fix the attic damage. We got a quote of $6,500. We sent this quote to the company, waiting for them to send us the amount so we can fix the damages. But the business did not do anything. They kept wasting my time until the attic became in a worse situation. What we need from the business is to send us this amount so we can fix the damage and get done with the issue.   

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/26/2024

  Hi ****,

  Thank you for your patience on the matter. We are working on getting another quote for the duct work. 

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 21442957
  
  I am rejecting this response because:
  

  I want to share an update with you about this case:

  
  

  This company, EcoShield Pest Solutions, sent us a release document last May to sign. The document stated that the company agreed to pay a refund of $6,500 so that we can fix the attic damage. We signed the document and emailed it to them. When we did not receive any check or transfer until June, we called them again, but they said they did not receive the signed document and asked us to send it again. We sent it back to them, and since then we have not received any check or transfer. Although we keep calling them so many times, they keep telling us that 'everything is okay' and that we should receive the refund at 'any time' without deciding which time. Communicating with them over the phone is always a waste of time.

  
  

  As you know, this issue has been around for more than a year. This company is delaying payment without any reason. The attic situation is getting worse, and the noise is getting louder.

  
  

  Can you please send this company a last notice and deadline of a week from now to send the refund? If we do not receive the refund as agreed by the end of next Friday August 23, 2024, we will take legal action and file a legal case with a lawyer against the company.

  
  

  
  

  ------------------

  Best regards,

  ***********************

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/27/2024

  Dear ****,

  Thank you for reaching out regarding the status of your reimbursement. We have reviewed the release and the documented notes on your account, which confirm that EcoShield agreed to reimburse the cost of repairs after the work was completed and the corresponding receipt was provided to us.
  
  To ensure we can process the reimbursement promptly, please provide the receipt for the attic repairs.

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 21442957
  
  I am rejecting this response because:

   

  The company is asking me now to get the repairs done and send them the receipt so they can process the payment. However, the company sent me a release form (attached) on 05/04/2024 and agreed to send me the payment, but it did not send it at all. This is fraud and dishonesty. Since the company held the payment for about 4 months, how can I pay for repairs from my pocket and trust them to pay me back?
  The company staff keep changing their words and keep delaying the payment in a very wrong way.
  
  Please review these dates carefully:

  
  The incident date was 02/28/2024

  
  My complaint was submitted on 03/16/2024
  
  The company sent me the release form on 05/04/2024 and agreed to pay the reimbursement amount, but it did not pay anything.

  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/30/2024

  This response was provided verbally to BBB:

  I signed a release with the business on 5/4/24 to settle this dispute.  The business agreed to pay me and has not. Attached is a copy of the release.

  Their request for a receipt is a delay tactic, and it is irrelevant as everything was agreed to pursuant to the release. This has been unresolved for over 7 months.

  Business Response

  Date: 09/07/2024

  Dear ****,

  Thank you for your message. We want to assure you that our request for a receipt is not a delay tactic, but simply a necessary step to finalize the resolution. As soon as we receive the receipt, we will move forward with processing the settlement without delay.
  
  We appreciate your cooperation and look forward to resolving this matter promptly.

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 21442957
  
  I am rejecting this response because:

  The business insists that I do the repair first and pay from my pocket and then they send me the amount.

  Since I do not trust the business to pay me back after the repair is done, the only way this issue could be resolved is that the business would send me an official letter (and send BBB a copy of this letter) to guarantee that they will pay me back. Then, when I am done with the repair and send the invoice or the bill to the business by email, the business must pay me back within 4 business days from the date of receiving my invoice by email. 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/25/2024

  Thank you for bringing this matter to our attention. We value our customers and strive to resolve all concerns promptly and professionally.

  
  

  After reviewing the matter, we have made the decision to release the payment of $6,500.00 directly to the customer as an act of good faith. This decision ensures we uphold our commitment to resolving this issue swiftly and in line with our customer-first approach.

  
  

  A check will be processed and sent promptly to the customer without further delay. Should any additional follow-up be necessary or if further documentation is required, we remain available to coordinate directly with the customer to ensure smooth communication and resolution.

  
  

  Thank you again for facilitating this communication. Please let us know if there are any other details we need to address.

  
  

  Sincerely,

  EcoShield Pest Solutions

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice in the last year, this company has sent out a pest tech at the wrong time, completed none or half of the work, and has charged me full price or given a less than 50% discount. Because I am in a contract, they say there is nothing I can do about it. I am paying for a service that I am not getting, and they hide behind a contract that they can charge me full price bimonthly no matter what half-ass job they do.

  Business Response

  Date: 03/25/2024

  Hi ******,

  We want to sincerely apologize for the visit that occurred outside of the time frame you were provided. We reviewed the account and found that a free follow up service was provided to complete the interior areas that were previously missed. 

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I moved into our first home in February and a man named ****** came to our house and introduced himself in May. He was nice and pulled out all the stops (Dont fall for it). He told us about ecoshield (but not honest information apparently because ecoshield does not stand by what he said). He said our neighbors also get treatment and since they already spray in our area they were offering a discount. He told us you pay for the initial spray and they would come back the next month and then from there every other month. It was going to be $139 every time they come. He said their service is money back guaranteed. (Thats a lie). He also said we could cancel at any time with no fee (Another lie). My wife was skeptical of course. She asked him several times about the money back guarantee. He said that is the policy and if she saw any pest even a single one youd get your money back for that service. (She has pictures of the pests). He confirmed their cancellation policy that we could cancel at anytime with NO FEE. He also claimed it was not a subscription or a contract. My wife would have never agreed if it was. With that knowledge we agreed. They came for a few months but we saw pest a few times. When we called to let them know and they wouldnt give us our money back they would just come and respray. Eventually, we were still seeing pest and their only solution was to come and respray. We just decided it wasnt worth the money. I called to cancel and they said they would have someone call me. They did and that person tried to get me to reschedule. Finally, they dropped the information that if I cancel I have to pay the total discount I was receiving for the year subscription. I never agreed to this. Its $161 dollars. Of course ****** doesnt work there anymore and of course they dont stand by the info he told me. This is a deceptive business that will tell you anything to get you on the hook. I wont be a victim any longer and I hope no one else will be.

  Business Response

  Date: 02/22/2024

  Dear *****,
  
  Thank you for reaching out to us.
  
  I understand your concerns, and I appreciate you bringing them to our attention. Upon reviewing your account, I have attached the following documents for your reference: a copy of the Bi-monthly service subscription agreement and a copy of the Welcome to the Family 2-step verification process email.
  
  These documents confirm that you were provided with comprehensive information regarding our services, including pricing and terms, and that you duly reviewed and signed them. We take pride in ensuring transparency and clarity throughout our sign-up process to avoid any misunderstandings.
  
  If you have any further questions or require clarification on any aspect of your agreement, please do not hesitate to reach out. We are here to assist you in any way we can.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the time of signing of contract echoshield employees said I didnt need to be at home when they serviced the property They wouldnt service the interior of the property unless I was there. This is a winter home for us as I explained to the employee they never after 6 months if no interior service I told them because they wouldnt service the interior I could not use the service. They keep saying I owe them money.

  Business Response

  Date: 01/19/2024

  Hi *******,

  Thank you for reaching out and providing us with an opportunity to address your concerns. The current $171 balance is not for a service, but the annual commitment discount payback for canceling the agreement prematurely. If it is a winter home, then we would be happy to schedule you in for a day and time that works best for interior services. Please let us know, and we can waive the balance since you would be continuing services.
  

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21137484
  
  I am rejecting this response because:
  You did not answer my complaint. They said at the time of signing the contract that they would treat the interior of our home.After I signed the contract when I called to make an appointment they said I had to be at home or they would not treat the interior. I called multiple times saying that they said they would but they stated they would not. I have a new company treating my home. I dont want them. I cant trust what they tell me. At the very least they should drop the $171 charge they call me about multiple times a week 
  Sincerely,
  
  *************************

  Business Response

  Date: 02/01/2024

  Hi *******,

  For the safety and security of both our customer and our technicians, we cannot service the interior of the home unless there is an adult present. On 1/30/24 you spoke to one of our customer service agents and the **** for canceling the agreement was waived as an act of goodwill. There are no other charges and the account is closed.
  

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I was working in my garage when an Ecoshield technician entered and told me his company was working with some of my neighbors. He explained what Ecoshield did and stuck a notebook size electronic device in front of me. I signed.At no time did he tell me that it would take a few days or a few treatments to be effective. At the time we were experiencing a millipede invasion which continues to this day.Subsequently we have received several bills seeking the balance due.This company has far too many BBB complaints. I recommend that the sales staff be upgraded to understand the deceptive and unfair trade practices act.You are directed to cease and desist from any and all efforts to collect what you erroneously believe you are owed.P.S. I would like the position of Chief Apologizer for Ecoshield.

  Business Response

  Date: 12/01/2023

  Hi *****,
  
  We appreciate you bringing your concerns to our attention, and we want to address them as thoroughly as possible. Upon a comprehensive review of our records and notes, it is evident that you were not only presented with but also signed and received a copy of the Service Agreement via email.
  
  As part of our meticulous two-step verification process, you affirmed your understanding of the agreement and services by responding affirmatively to our text confirmation. For your convenience, we have attached copies of both the Service Agreement and the confirmation for your reference.
  
  We understand that effective pest control is of utmost importance, and we want to ensure your satisfaction. If you are experiencing pest activity, such as millipedes, we would be more than happy to schedule a free touchup as part of your bi-monthly service plan once you choose to continue with it.
  
  Please feel free to reach out if you have any further questions or if there are additional details you'd like to discuss. Your feedback is valuable, and we are committed to addressing your concerns and providing a solution that meets your expectations.