Reviews

Review Details

• Review fromDave U

  Date: 07/25/2025

  1 star
  Absolutely stay away from this company….door to door rep promises and says one thing and then you are back doored into a “contract cancellation” fee, after he stated you can cancel at any time! Again, it’s on me bc I did not look “at the fine print”, but who really does that w pest control. Just avoid them period in my opinion!
  

  Ecoshield Pest Solutions

  Date: 07/28/2025

  Hi ****,

  
  

  Thank you for sharing your feedback. We understand how important it is to feel confident in what youre signing up for, and we regret that your interaction with our representative didnt meet that standard for you.

  
  

  At Ecoshield, we follow a 3-step confirmation process at signup: a verbal review, an emailed copy of the agreement, and a final text reply of YES or 1 to confirm. This process includes a review of the early termination fee, and we want to make sure every customer fully understands their agreement.

  
  

  Please email us at ******************************** so we can review your account and work toward a resolution.

  
  

  We look forward to resolving this.

  
  

  Via I.

• Review fromSal O

  Date: 05/30/2025

  1 star
  LIARS, SCAM ARTISTS, TERRIBLE. Avoid at all costs. Lied about rates, then didn't fulfill service and billed me 2x what they quoted me. I cancelled within 3 business days to avoid an "early termination" fee (which they never disclosed) and still want to collect.

  Ecoshield Pest Solutions

  Date: 06/02/2025

  Hi Sal,
  
  
  
  

  
  

  Thank you for sharing your concerns. We take this kind of feedback seriously and understand how important clear communication and trust are especially when it comes to pricing and service expectations.

  
  

  At the time of sign-up, our representatives are trained to thoroughly review service terms, including frequency, pricing, and cancellation policies. We also provide a service agreement outlining these details to ensure transparency. That said, if theres any confusion or inconsistency in your experience, we want to look into it and ensure its addressed properly.

  
  

  Please contact us at [email protected] with your account details so we can review your situation in full and work toward a resolution. We are committed to customer satisfaction and appreciate the opportunity to make things right.

  
  

  Via I.

• Review fromDaniel J

  Date: 05/12/2025

  1 star
  They have been to my house at least 5 times after 7 pm. I'm in a gated no soliciting community but they just don't stop showing up. They always name drop about all the neighbors that use the service but its a lie for the most part. I'm putting up a no trespassing sign and calling the local Sheriff if it happens again.

  Ecoshield Pest Solutions

  Date: 05/14/2025

  Hi ******,

  
  

  Thank you for sharing your concerns. We take all feedback seriously and understand how important privacy and comfort are, especially within a gated community. We want to ensure your experience is fully reviewed and addressed by the appropriate team.

  
  

  To best assist you and ensure no further visits occur, we encourage you to reach out to us directly at ********************************* This allows us to look into the details of your situation and take the necessary steps to resolve it in a timely and respectful manner.

  
  

  Our goal is to maintain positive relationships with all members of the community, and your feedback helps us uphold that standard.

  
  

  *** *.

• Review fromSusan M.

  Date: 04/09/2025

  1 star
  EchoShield Pest solutions has misrepresented there ability to delivery the product they promised . Things like wasps nest , spider web removal . When I mention several times to staff on the phone in writing and on site with the technician, that the nest remains were unsightly and that is not what I expected in service… thr technician said “ I’ve heard that complaint before. With that being said we decide to not use them any more for them not performing services as promised. Well they still want there money $ 211.00 or so and a signed us to collection . And yes they did pull the old. Your neighbor uses us. Reviews… lots of people unhappy. Solution. Not paying another dime , and cancel collections. Be Best as 1st Lady says. Thank for your help. ***** **********
  
  
  
  
  

  Ecoshield Pest Solutions

  Date: 04/10/2025

  Hi *****,

  
  

  Thank you for taking the time to share your experience. To provide some clarity, our technicians are trained to perform a thorough exterior treatment which includes de-webbing and addressing visible nests. However, there may be certain limitations to the removal of nest structures once theyve been treated for safety and environmental reasons. We do our best to ensure expectations are discussed clearly during the sign-up process, including the agreement terms and service protocols, which are reviewed and confirmed at the time of enrollment.

  
  

  We also understand that concerns around billing or collections can be especially sensitive. While we cant discuss account specifics here, our dedicated feedback team is ready to assist in reviewing your account details and working with you directly toward a resolution.

  
  

  Please reach out to us at ******************************** so we can take a closer look into your experience and see how we might be able to help further.
  
  Thank you again for your feedback, *****. We are committed to ensuring each customer feels heard and supported.

  
  

  Best regards,

  
  

  *** **

• Review fromBernardo H

  Date: 10/03/2024

  1 star
  Complete scammers they show up on FaceTime talking to their buddys and spent a total of 3 minutes in my half acre property .because I guess that was good enough for them, then they asked me to wrotte a good review in exchange for extra Pest spray in my bathroom sinks. House now has worst bugs problem after they did the service then after you complain they have a *** center from Indian to ***l your phone none stop.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  
  

  Thank you for sharing your feedback. We're sorry to hear about your dissatisfaction, and we take these concerns very seriously. Our goal is to ensure that every customer receives thorough, professional service, and the situation you described is certainly not reflective of our standards.
  
  
  
  We would like to investigate your experience further to understand what happened during your service and address the issues you're encountering with pests. Additionally, we are committed to improving communication and ensuring any follow-up calls are handled appropriately.
  
  
  
  Please reach out to us at ******************************** so we can review your account and work toward a resolution. Your satisfaction is important to us, and we'd like to make things right.
  
  
  
  Sincerely,  
  
  Customer Feedback Team

• Review fromKevin H

  Date: 09/04/2024

  1 star
  Terrible service!!! Dont do their job the when you cancel, they keep trying to send people you your house and harass you. Avoiding this company is the BEST thing you can do!!!!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  
  

  Thank you for sharing your experience with us. We're sorry to hear about your frustration and understand how upsetting this situation must have been. Ensuring our customers are satisfied and fully informed about their service is our top priority, and we would like to address any concerns you have regarding the cancellation process and service follow-ups.
  
  
  
  Please reach out to us at ******************************** so we can investigate your account and work toward a resolution that addresses your concerns. We are committed to ensuring a smooth and respectful process for all customers.
  
  
  
  Sincerely,  
  
  Customer Feedback Team

• Review fromCheryl S

  Date: 08/14/2024

  1 star
  Do not do business with this company. "Ryan the bug guy" will show up at your door and promise you services to control pests. He will not do these services promised and when you try to contact him, he will ignore you. Not only did they not provide the services they said, whatever product they do use does not work. I have a bigger pest problem than I've ever had. I was stung by fire ants in my closet! When you ask the technician to do the services promised, they say, "I can't do that." This whole company is a fraud. I tried to cancel my services and they tried charging me $251.00. There are so many other companies to use - DO NOT do business with this company. I had to contact my HOA and warn them if this guy shows up in the neighborhood that the police should be called. I will be reporting them to Visa as well. My rating is 0 stars.
  

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  
  

  Thank you for sharing your concerns with us. We understand your frustration, and we take your feedback seriously. Our goal is to provide effective and reliable pest control, and we are sorry to hear that your experience did not meet your expectations. Its important to us that our customers receive the services promised, and wed like the opportunity to review your account and the details of the treatment you received.
  
  
  
  Regarding the cancellation and charges, wed be happy to look into that as well to clarify any misunderstandings about your contract. Please contact us at ******************************** so we can address your concerns directly and work toward a resolution that is fair to you.
  
  
  
  We appreciate your feedback, and we are committed to making things right.
  
  
  
  Sincerely,  
  
  Customer Feedback Team

• Review fromJodi R

  Date: 08/14/2024

  1 star
  Basically everything written below is accurately describing exactly my experience at the moment. No mention of a fee and no one returns your calls. Bugs are worse and i was told someone would come out but that was also a deceptive business. I have called repeatedly asking for a manager and no one called back.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  
  

  Thank you for sharing your experience with us. We understand how frustrating this must be, and were sorry to hear that you're encountering these issues. Ensuring that our customers receive timely responses and effective pest control services is our priority, and its clear that we have not met your expectations in this instance.
  
  
  
  Wed like to investigate your situation further to address both the service concerns and the communication issues youve experienced. Please contact us at ******************************** so we can escalate this matter and ensure you receive the support and resolution you deserve.
  
  
  
  Your satisfaction is important to us, and we want to make sure this is resolved promptly.
  
  
  
  Sincerely,  
  
  Customer Feedback Team

• Review fromToni C

  Date: 07/22/2024

  1 star
  I can’t believe how many people have filed complaints , including me, and this company remains in business. Sales people lied I tried to cancel and I’m told I’m in a 12 month contract!? They will report me to credit bureau if I don’t pay They used my credit card for auto pay without permission Service is NOT what was promised…. Need I go on? The star rating I gave is generous, it should be zero
  
  
  
  
  

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  
  

  Thank you for taking the time to share your concerns. We understand how frustrating this experience has been for you, and we take all feedback seriously. We aim to provide clear communication and transparency about service agreements, and we're sorry to hear that your experience did not meet your expectations. 
  
  
  
  We would like to address the concerns regarding your contract and billing. Our goal is to work with you to ensure that you are fully informed about the terms of the agreement, and we'd like the opportunity to review your account and clarify any misunderstandings. 
  
  
  
  Please reach out to us at ******************************** so we can assist you directly in resolving this matter. Your satisfaction is important to us, and we are committed to addressing your concerns.
  
  
  
  Sincerely,  
  
  Customer Feedback Team

• Review fromNicole J

  Date: 05/28/2024

  1 star
  I wish I had read the reviews before purchasing. BELIEVE the reviews. This is a terrible company. I signed up for the service and had to literally call Customer Service 5 times in 3 weeks to get them to come back. This feels like a scam. I am also reporting them to American Express.
  
  
  
  
  

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  
  

  Thank you for sharing your feedback with us. We are committed to providing reliable and consistent service, so it's concerning to hear that your experience didnt meet those expectations. While it's unusual for our customers to have to contact us multiple times for follow-up visits, we'd like to understand more about what happened and ensure that this is fully resolved for you. 
  
  
  
  Please reach out to our team at ******************************** so we can address your concerns and make things right. We value your input and hope to restore your confidence in our service.
  
  
  
  Sincerely,  
  
  Customer Feedback Team